Leigh Cars Ltd Reviews 

92
TrustScore 4.5 out of 5

4.5

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Rated 5 out of 5 stars

Cameron the sales man his customer service is excellent. Was honest and could not do enough. Communication was brilliant. The journey of buying a car was the smoothest, easiest process we have ever co... See more

Rated 5 out of 5 stars

From start to finish we received a 5 star service. The cars offered for sale are tip top and we ultimately chose a Toyota Yaris Hybrid automatic 2024. We were looked after by Dan and can only describe... See more

Company replied

Rated 5 out of 5 stars

All I can say is excellent service we met Dan and Cameron as we had reserved a car to come and look at we found a mark on the roof lining and instantly is was dealt with and ended up purchasing the... See more

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Rated 5 out of 5 stars

From walking through the door to driving off Cameron looked after us and did all the work including warranty, change of user notification and taxing the car. He was very knowledgeable and answere... See more

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4.5

Excellent

TrustScore 4.5 out of 5

92 reviews

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4.5

All reviews

(92)

36 reviews in the last 12 months

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Rated 1 out of 5 stars

I was sold a car in March which on qst…

I was sold a car in March which on qst inspection seemed fine (im not a mechanic so cannot check under the car etc)

Anyway now the weather is warmer (june) I have tried to use the air conditioning and it does not work...the company said its prob a re gas

So i went to garage and they have instantly spotted split pipe which in their opinion would have been very obvious to the dealers when checking the car over.

Ive told leigh cars and they are refusing to help, even the director is sending me unprofessional emails telling me i cant prove it was like that.

I paid over 10k for a second hand car that they told me was all working as it should be (i have 4 young children that i transport in this car!) I cannot afford to be spending 10k and then have to pay for more work on the vehicle.

I am absolutely disgusted in how the service changed from when they wanted me to purchase the car to now when i have a problem.

Should be ashamed of themselves!

In response to their reply below....defamatory is comments that are untrue, nothing i have written id untrue and i feel potential cudtomers should know ehat your company are like.

Also, yes i did leave a 5* review initially because, as i said in the review above, the customer service was great when you wanted my 10k!

Its nothing like a flat tyre thats a ridiculous comparison...its something under the car that I cannot see and the split pipes are just the obvious problem, the garage have told me there could be further problems but this is where they would need to start in the process of diagnosing.

Not blackmail, again I'm trying to give a fair reflection of the company....

June 16, 2023
Unprompted review
Leigh Cars Ltd logo

Reply from Leigh Cars Ltd

Good Afternoon Mrs Stevens,

Thank you for your review. However, to put our customers minds at ease over the facts regarding your review I must put a few points correctly.

It has been 4 months since the vehicle was purchased. You have been in contact with us regarding your air conditioning not functioning and sent through some photos of a split pipe, a consumable part that is not covered within the terms of your warranty, even though you are now outside this period. The vehicle purchased is 12 years old and has done 90k miles. Unfortunately it is not immune from consumable parts breaking or going wrong, this is part and parcel of running a car unfortunately and you should be prepared for such repairs as the owner of the vehicle.

Unfortunately we will not be blackmailed or intimidated into paying for consumable parts on your car on the basis you are going to leave us a negative review. What you are asking us to cover is similar to a puncture on a tyre after driving it for 4 months and how ever many miles, so you can understand our reluctance to pay for such fault.

As previously communicated in email to you, we have already offered you a refund for the vehicle if you are unhappy with it so please feel free to get in touch to arrange this.

I am sorry that you feel the need to leave this review after already leaving us a 5 star review when you purchased the vehicle. I feel it is somewhat unfair and borderline defamatory.

Thank you once again for your review and please do feel free to call me on 01702899851 if you wished to discuss further.

Kind Regards,

Elliot Ede
(Director)

Rated 5 out of 5 stars

Really good customer service

Really good customer service, very helpful and informative. Went over and above to help me. Dan and Elliot are who mainly delt with my queerys.

June 12, 2023
Unprompted review
Leigh Cars Ltd logo

Reply from Leigh Cars Ltd

Hi Lauren, thank you for taking the time to leave us a review, we really appreciate it. We wish you all the best with your new car and hope to assist you again in the future. Best wishes, Leigh Cars.

Rated 5 out of 5 stars

First adult purchase for my 17 year old…

First adult purchase for my 17 year old daughter and can't thank Dan enough for his help. A fantastic little car at a great price. Car was pristine inside and out. Professional service from start to finish, great communication and Dan kindly dropped the car off for us. Highly recommend Leigh Cars - and of course Dan.

May 19, 2023
Unprompted review
Leigh Cars Ltd logo

Reply from Leigh Cars Ltd

Hi Iain, thank you for taking the time to leave us a review, we really appreciate it. We wish you all the best with your new car and hope to assist you again in the future. Best wishes, Leigh Cars.

Rated 5 out of 5 stars

What a find!!

lovely car, sold by an excellent car dealership.
friendly & helpful from 1st enquiry to collection.
brilliant customer service.
Highly recommend Leigh Cars for anyone looking for a secondhand car.

April 16, 2023
Unprompted review
Leigh Cars Ltd logo

Reply from Leigh Cars Ltd

Hi Geraldine, thank you for taking the time to leave us a review, we really appreciate it. We wish you all the best with your new car and hope to assist you again in the future. Best wishes, Leigh Cars.

Rated 5 out of 5 stars

A very friendly and helpful sales team.

February 21, 2023
Unprompted review
Leigh Cars Ltd logo

Reply from Leigh Cars Ltd

Hi Steve, thank you for taking the time to leave us a review, we really appreciate it. We wish you all the best with your new car and hope to assist you again in the future. Best wishes, Leigh Cars.

Rated 5 out of 5 stars

First class

Picked up a pristine 9 year old Nissan Leaf from Dan at Leigh cars. Was in and out with car bought in 30 mins and he got the car dropped off for me. Very efficient and professional and no hard sell when I went to look at car. Thoroughly happy with the car and service and will for sure be returning there for another in the future. Highly recommended!

January 30, 2023
Unprompted review
Leigh Cars Ltd logo

Reply from Leigh Cars Ltd

Hi Graham, thank you for taking the time to leave us a review, we really appreciate it. We wish you all the best with your new car and hope to assist you again in the future. Best wishes, Leigh Cars.

Rated 5 out of 5 stars

Professional from start to finish

Professional from start to finish. No hard sale, accommodating and knowledgeable.
Maximum part exchange given, and beautiful car purchased inside and out.
Excellent service, would highly recommended.

March 13, 2022
Unprompted review
Leigh Cars Ltd logo

Reply from Leigh Cars Ltd

Hi Rebecca, thank you for taking the time to leave us a review, we really appreciate it. We wish you all the best with your new car and hope to assist you again in the future. Best wishes, Leigh Cars.

Rated 5 out of 5 stars

Buying a car is always a big decision…

Buying a car is always a big decision but when we were in contact with Dan from leigh cars he made life easier. He service and communication was top notch ,,well deserved 5star rating .
Highly recommended

March 3, 2022
Unprompted review
Leigh Cars Ltd logo

Reply from Leigh Cars Ltd

Hi Colin, thank you for taking the time to leave us a review, we really appreciate it. We wish you all the best with your new car and hope to assist you again in the future. Best wishes, Leigh Cars.

Rated 5 out of 5 stars

Update to my earlier review…

This is an update to my earlier review now we have had the car for a few days and to give a bit more detail.
Fantastic professional service. Our daughter needed a car for work when the old one died. The work she does and a back injury meant she had a very specific requirement for a replacement. The big problem is that we are hundreds of miles away from her. Looking to buy a car without even seeing it was a massive concern, especially having come across so many 'private' sellers who are clearly dodgy dealers who are lying to avoid responsibility.
Leigh Cars really is a no-nonsense top class business. From start to finish Tim was reassuring and very supportive, without being pushy. Nothing was too much trouble and we got a quality car at a reasonable price; delivered to the door with a written 14-day return policy if unhappy. Definitely the first call next time we need a car.

February 1, 2021
Unprompted review
Leigh Cars Ltd logo

Reply from Leigh Cars Ltd

Hi Kevin, thank you for taking the time to leave us a review, we really appreciate it. We wish your daughter all the best with her new car and hope to assist you guys again in the future. Best wishes, Leigh Cars.

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