Very thorough eye test with exceptional staff whom made my test a very pleasant experience. All the staff were amazing helpful and Krish has a great eye for recommendations as to which glasses wou... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Really good experience at Leightons in Farnham. It felt like I was there to actually have my eyes tested, no to be talked into just buying glasses. Would highly recommend.
Company replied
I’ve been a customer of Leighton’s for over 20 years - they’re not cheap, not expensive either - but they are the best and their customer service (Farnham) is second to none. A couple of days after p... See more
Company replied
I’ve used Leightons in Farnham for many years and I’ve always had very good service. Yesterday was as good as ever. I arrived, cheekily I asked for a coffee, no problem. The contact lens check up... See more
Company replied
Company details
Written by the company
Leightons Opticians & Hearing Care continues to focus on providing value through person-centred care, using highly professional, qualified staff and by offering the latest technologies. Leightons values its family heritage and encourages everyone in the company to value and foster a close-knit attitude. There is a shared goal of achieving 100% customer satisfaction through an individual approach to every customer and the provision of quality eye care by fully qualified GOC registered optometrists and dispensing opticians.
Contact info
46 Downing Street, GU9 7PH, Farnham, Surrey, United Kingdom
- 01252711369
4.8
Excellent
88 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 83% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Emily was fantastic
I wasn’t an existing client but certainly will be in the future!
Emily was courteous , professional and took the trouble and time to fix my ‘Oliver Peoples’ glasses for me. Leightons didn’t even stock the brand!
I had tried 5 other opticians without success. David Clulow, who had sold me the pair originally, no longer stocked the brand and so sent me away without even trying to fix them. I would wholeheartedly recommend Leightons for customer service and they seem to have a very extensive range of options for next time I need a new pair of glasses.
March 14, 2025
Unprompted review
Reply from Leightons Opticians & Hearing Care - Farnham
We're thrilled to hear about your positive experience, thank you for taking the time to share! Emily and the team at Leightons will be delighted to hear your feedback. We're here whenever you need a new pair of glasses in the future.
All the staff are friendly and…
All the staff are friendly and proffessional. My eye test was very thorough & the results fully explained. I was provided lots of help abd advice choosing my glasses and never felt rushed. You pay for what you get, and here you get the best in both quality and service.
April 19, 2025
Unprompted review
Reply from Leightons Opticians & Hearing Care - Farnham
We're thrilled to hear about your positive experience with us at Leightons! It's fantastic to know that you found our staff friendly and professional, and that your eye test was thorough. We're delighted that you felt well taken care of during the process of choosing your glasses. Thanks for choosing us for your eyecare needs!
Excellent care
I always receive excellent care at Leightons, Farnham. Deborah always takes time during my eye examinations and I feel I’m in very safe hands
April 17, 2025
Unprompted review
Reply from Leightons Opticians & Hearing Care - Farnham
We're so pleased to hear you always receive excellent care at Leightons, Farnham! Deborah is fantastic and we're thrilled you feel in safe hands during your eye examinations. Thanks for sharing your experience!
Reply from Leightons Opticians & Hearing Care - Farnham
We're thrilled to hear you had such a positive experience with us! Thanks for taking the time to share your feedback. If you need anything in the future, just let us know.
Fantastic!
Fantastic! I'm an existing customer and was unsure as to switch from glasses to contact lenses. The help and advice of the team was amazing, great chat about the pros and cons of contacts led to a decision to not to pursue at this time. I felt listened to and the right questions asked of me really helped the decision. I will definitely be back in the future and absolutely recommend.
April 3, 2025
Unprompted review
Reply from Leightons Opticians & Hearing Care - Farnham
Thank you for your feedback! We're delighted to hear about your positive experience with our team. It's great to know that you felt listened to and supported in your decision-making process. We look forward to welcoming you back in the future!
Happy with the services they delivered
Happy with the services they delivered. They have some excellent people doing their best. Jo is very friendly, professional and explain everything regarding the treatment she delivered.
March 18, 2025
Unprompted review
Reply from Leightons Opticians & Hearing Care - Farnham
Thank you for taking the time to leave such a positive review! We're delighted to hear that you were happy with the services Jo delivered. Jo and the team at Leightons are dedicated to providing the best care possible.
If you have any further questions or need assistance, feel free to get in touch. We look forward to seeing you again soon!
Professional, knowledgeable and excellent customer service
I popped into the Farnham branch of Leightons this afternoon with a concern about my right eye. I was very grateful to be offered an emergency eye health exam - nothing was too much trouble and for a modest fee, (given the extensive checks done), I left reassured and with no need to queue for hours in A&E. Many thanks to all.
March 15, 2025
Unprompted review
Reply from Leightons Opticians & Hearing Care - Farnham
We're so pleased to hear about your positive experience at our Farnham branch, thank you for taking the time to share your feedback! Our team at Leightons is dedicated to providing exceptional service, and we're glad we could help with your right eye concern. Don't hesitate to reach out if you need anything else in the future.
Reply from Leightons Opticians & Hearing Care - Farnham
Thank you for leaving your review. We believe you have since been able to speak with our team in Farnham to better understand your purchase. If you have any further questions, please do not hesitate to contact us.
Reply from Leightons Opticians & Hearing Care - Farnham
Thank you for your glowing review! We're thrilled to hear you've had such a positive experience with us. Our team at Leightons always aims to provide exceptional service, and we're delighted to have met your expectations. If you ever need anything in the future, feel free to get in touch. We're here to help!
Appalling
Appalling I had an appointment for 10.00am at Farnham I had the puffer test done by a completely
incompetent person The chair not positioned - just told to put my chin on the pad and she just blasted away at my eyes being told not to blink - absolutely horrible Then waited and waited now 10.35 and told anther 10 minutes to wait or make another appointment
My eyes are still smarting from the blasting. Do they employ competent staff?
February 6, 2025
Unprompted review
Reply from Leightons Opticians & Hearing Care - Farnham
We're very sorry to hear about your experience at our Farnham branch. This is not the standard of care we strive to provide and we’d really appreciate the opportunity to learn more.
Please could you contact our dedicated patient support team via 0800 40 20 20 and select option 1, or email us at patientsupport@leightons.co.uk so we can discuss this further?
Excellent and thorough appointment.
My appt was with Evani Patel at 9.30 on 5th Feb. The whole process was pleasant and efficient with plenty of time given for questions and insights. I came away feeling confident that the examination was very thorough and that all my concerns had been addressed. Excellent experience.
February 5, 2025
Unprompted review
Reply from Leightons Opticians & Hearing Care - Farnham
We're thrilled to hear about your positive experience with Evani during your appointment at Leightons. It's fantastic to know that you felt confident in the thorough examination and that all your concerns were addressed. Thank you for sharing your feedback!
Great Experience!
Such a lovely environment. The lady who done my eye test and the man who helped me choose my glasses were so so helpful/friendly and very professional! Would highly recommend!
November 27, 2024
Unprompted review
Reply from Leightons Opticians & Hearing Care - Farnham
We're thrilled to hear about your fantastic experience at Leightons! It's great to know that our team made your visit pleasant and were able to assist you with your eye test and glasses selection. Thanks for recommending us – we appreciate it!
Great family business
A bit more expensive than some opticians but the service, equipment used and knowledgeable staff make it worthwhile
November 18, 2024
Unprompted review
Reply from Leightons Opticians & Hearing Care - Farnham
We're thrilled to hear that you found our service, equipment, and staff to be so valuable during your visit. Our team at Leightons aims to provide top-notch care, so we're glad to know we hit the mark for you. Thanks for taking the time to share your positive experience!
Excellent service
Excellent service. Felt my eyes had really been tested.
November 8, 2024
Unprompted review
Reply from Leightons Opticians & Hearing Care - Farnham
We're thrilled to hear you had an excellent experience with us and that you felt your eyes had really been tested.
Our team at Leightons always aims for the highest standards of service. Thanks for taking the time to share your positive feedback!
Fab service
Went in for a hearing check turns out i had a earwax blockage the person who did it was so so kind and patinence asked me whether i wanted to stay with my wheelchair or use the proived chair i had the option of using the booth or staying sat when i ran to check acessability they were so so helpful explaining everything. The person who did my hearing check let me feel the pressure of the suction device what a wounderful experience Adnan Khan gave just fab
October 22, 2024
Unprompted review
Reply from Leightons Opticians & Hearing Care - Farnham
We're thrilled to hear about your fantastic experience during your hearing check with Adnan Khan.
Adnan and the team will be delighted to hear your feedback. Thanks for taking the time to share your positive experience!
SHOULD HAVE GONE TO SPECSAVERS.
Leighton professes to be able to arrange home eye tests. That is a valuable facility for disabled housebound, When it came to it, they went AWOL.
October 17, 2024
Unprompted review
Reply from Leightons Opticians & Hearing Care - Farnham
We are sorry to have not been able to support you at this stage. As represented on our website we only offer home visit services for Hearing Care, but we cannot provide home visits for eye care as the company we used to refer to has changed ownership.
Please do get in touch with us should you wish to discuss this further.
Great experience
My experience at Leightons Farnham was great from start to finish. The shop itself is convenient to get to and is lovely and bright, full of great frames - it was so hard to choose just one pair! My eye test was really thorough; Evani was friendly and great at explaining the results of the scans and images to me as well as advising on changes to my sight and the best options for me. Jake was helpful and patient while I looked through dozens of frames! The whole experience was a pleasure and I was impressed by how quickly my new glasses were ready and with the communication about collection too.
September 27, 2024
Unprompted review
Reply from Leightons Opticians & Hearing Care - Farnham
We're thrilled to hear your experience in our Farnham Branch was great, from start to finish! Evani, Jake and the team will be delighted to hear your feedback. It's fantastic to know that your eye test was thorough and that you found the perfect frames. Thanks for sharing your positive experience!
Thank you Farnham for a wonderful…
Thank you Farnham for a wonderful customer experience which started with booking an appointment to collecting my glasses. This is an optician that really does care about ensuring the customer comes first , tailoring your needs to the right product at the right price and at any time trying to ‘sell’ an expensive product if it’s not suitable in any way . My new glasses are perfect the lens brilliant the frame fitting perfectly. All the staff took time to ensure I was comfortable with the experience and big thank you to Jake who was brilliant in ensuring I bought the right frames , explained the lens options but most importantly listened , thank you Jake . I cannot recommend Leightons at Farnham highly enough .
September 5, 2024
Unprompted review
Reply from Leightons Opticians & Hearing Care - Farnham
We're thrilled to hear about your wonderful experience in our Farnham branch! Jake and the team will be delighted to hear your feedback. It's fantastic to know that your new glasses are perfect for you. Thanks for sharing your kind words and for recommending us!
Fantastic customer service
Big mention to Jake who was very helpful and extremely knowledgeable about all the offers and different brands in store . I was so impressed with his customer service that I have made another visit to the branch even though it’s not the closest to my home.
August 3, 2024
Unprompted review
Reply from Leightons Opticians & Hearing Care - Farnham
We're thrilled to hear about your positive experience with Jake! Our team strives to provide excellent customer service and it's fantastic to hear that you found his knowledge and assistance valuable. Jake and the team will be delighted to hear your feedback. We're looking forward to welcoming you back on your next visit. Thanks for choosing us!
Krish and staff always helpful and…
Krish and staff always helpful and informative
June 28, 2024
Unprompted review
Reply from Leightons Opticians & Hearing Care - Farnham
We're thrilled to hear that Krish and our team have been helpful and informative! Thanks for sharing your experience with us. If you have any more questions, feel free to reach out!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.