Leightons Opticians & Hearing Care - Farnham Reviews 85

TrustScore 5 out of 5

4.8

46 Downing Street, GU9 7PH Farnham, Surrey, GB


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See what reviewers are saying

Rated 5 out of 5 stars

I’ve been a customer of Leighton’s for over 20 years - they’re not cheap, not expensive either - but they are the best and their customer service (Farnham) is second to none. A couple of days after p... See more

Company replied

Rated 5 out of 5 stars

I’ve used Leightons in Farnham for many years and I’ve always had very good service. Yesterday was as good as ever. I arrived, cheekily I asked for a coffee, no problem. The contact lens check up... See more

Company replied

Rated 5 out of 5 stars

I popped into the Farnham branch of Leightons this afternoon with a concern about my right eye. I was very grateful to be offered an emergency eye health exam - nothing was too much trouble and for a... See more

Company replied

Rated 5 out of 5 stars

I wasn’t an existing client but certainly will be in the future! Emily was courteous , professional and took the trouble and time to fix my ‘Oliver Peoples’ glasses for me. Leightons didn’t even st... See more

Company replied


Company details

  1. Optometrist
  2. Audiologist
  3. Contact Lenses Supplier
  4. Glasses Store
  5. Hearing Aid Store
  6. Optician

Written by the company

Leightons Opticians & Hearing Care continues to focus on providing value through person-centred care, using highly professional, qualified staff and by offering the latest technologies. Leightons values its family heritage and encourages everyone in the company to value and foster a close-knit attitude. There is a shared goal of achieving 100% customer satisfaction through an individual approach to every customer and the provision of quality eye care by fully qualified GOC registered optometrists and dispensing opticians.


Contact info

  • 46 Downing Street, GU9 7PH, Farnham, Surrey, United Kingdom

  • 01252711369

4.8

Excellent

TrustScore 5 out of 5

85 reviews

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1-star

Replied to 78% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Great service

Great service, quick and easy to book. My mum's ears are comfortable and she is delighted to be able to hear again

April 30, 2021
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Reply from Leightons Opticians & Hearing Care - Farnham

Hearing is such an integral part of living life to the full! We are so glad to have helped your mum and glad to hear that your appointment lived up to your expectations. See you again, soon.

Rated 5 out of 5 stars

Exceptionally professional and…

Exceptionally professional and personalised service. A very good experience.

April 30, 2021
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Reply from Leightons Opticians & Hearing Care - Farnham

We pride ourselves on our patient-centred care and are very pleased to hear that our efforts have been appreciated. Thank you, Andrew.

Rated 5 out of 5 stars

Impressions for bespoke earplugs...

I needed to get eat impressions done in order to get some bespoke earplugs made. Atish was very good, letting me know what was going on throughout the procedure and producing exactly the right quality of impressions to form the moulds for my plugs. Very pleased.

April 23, 2021
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Reply from Leightons Opticians & Hearing Care - Farnham

Thank you for taking the time to leave us a review, Mr Williams. Atish will be thrilled with the feedback.

Rated 5 out of 5 stars

Excellent service with a smile

Very well organised store with very friendly welcoming staff. Atish was very professional and knowledgeable. No hesitation recommending him should you need an audiologist.

April 23, 2021
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Reply from Leightons Opticians & Hearing Care - Farnham

Thank you for taking the time to leave a review Mr Desborough. Our audiologist Atish and the team in practice will enjoy reading your lovely comments! See you again soon.

Rated 5 out of 5 stars

Wonderful care

The care I received during my recent appointment with the Audiologist, Atish, in Farnham was superb. After spending a year in lockdown, my ears and hearing aids were in dire need of attention and after having the wax in both ears removed and my hearing aids recalibrated the world is indeed a different and much better place. All the procedures involved during the consultation were carefully and clearly explained and the relief I felt when my ears were cleared was wonderful. Many thanks.

April 1, 2021
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Reply from Leightons Opticians & Hearing Care - Farnham

We are very happy to help you after your year in lockdown, Jane, and we're delighted to know you enjoyed your experience with our Farnham audiologist. Thank you for your review!

Rated 5 out of 5 stars

Hearing Sorted with no Fuss

I have had problems all my life with build up of wax in my ears. Due to COVID lockdowns it has made things difficult to resolve until recently. I managed to get an appointment in my local Leightons for removing and hearing test. Can’t thank Bobby enough for sorting. Hearing back to normal would definitely recommend.

March 31, 2021
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Reply from Leightons Opticians & Hearing Care - Farnham

Hi Richard, we're glad you were able to make an appointment following COVID. Bobby will be delighted with your positive feedback, thank you!

Rated 5 out of 5 stars

Very successful

Very successful, I now can hear

March 27, 2021
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Reply from Leightons Opticians & Hearing Care - Farnham

We are here to help our patients live life to the full! Thank you for taking the time to leave us a review, John.

Rated 5 out of 5 stars

Happy Ears!

I went to Leightons in Farnham as I couldn't go where I usually go. I needed my ears cleaned out and was feeling uncomfortable.
I got an appointment quite easily, but I was on the hearing register anyway.
I found the staff pleasant and only waited a few minutes before I went in.
Atish was very professional and explained all that he was going to do, and I got to see in my ears with a small camera! I was a little apprehensive at having suction as I'd not had it done before, but Atish was very good and I was fine. Also had a hearing test as well. I would recommend Atish to my friends as I felt very comfortable having this procedure done. Thank you.

March 13, 2021
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Reply from Leightons Opticians & Hearing Care - Farnham

Thank you for your review, Marilyn. We are thrilled with your recommendation and detailed feedback. See you again soon!

Rated 5 out of 5 stars

All very good

March 5, 2021
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Reply from Leightons Opticians & Hearing Care - Farnham

Thank you for taking the time to leave us a review, Ian.

Rated 5 out of 5 stars

Survey

Atish was very polite, informative and did a great job - thank you

March 5, 2021
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Reply from Leightons Opticians & Hearing Care - Farnham

Atish will be thrilled with your feedback. See you again soon, Mrs Robertson!

Rated 5 out of 5 stars

I was very impressed with the Atish the audiologist and the treatment by all members of staff shown to me

I was very impressed with the professionalism of the audiologist Atish .He explained the procedure for ear wax removal and hearing test excellently.I would very much recommend him for hearing tests and removal of ear wax.

March 4, 2021
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Reply from Leightons Opticians & Hearing Care - Farnham

Thank you for leaving a review with us, Atish will be delighted to read your feedback!

Rated 5 out of 5 stars

Audiology at Farnham premises

I took my 96 year old mother for ear syringing and audiology testing .The appointment was running a little late but we understood why when we had our own appointment and saw how thorough and careful Atish was during it .
He treated my mother with gentleness and respect and adjusted his routine so that she did not have to switch chairs or sides .He was very kind , professional and gave us plenty of time even though I think he may have missed or shortened his lunch break because of this .
We had a very good experience and my mum was very happy afterwards , even though she had been quite nervous before the appointment -never having had one before .Thank you Atish !
All other staff -reception -were very polite and the premises were spotlessly clean .

March 1, 2021
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Reply from Leightons Opticians & Hearing Care - Farnham

Thank you for leaving us such a wonderful and detailed review. We're glad to know that your mother found the appointment useful and we are always available if you have any further questions or experience any changes in your vision or hearing. Wishing you both all the best.

Rated 5 out of 5 stars

Atish was punctual

Atish was punctual, polite, and efficient and explained everything as we went along. Highly recommended, 5-Stars. Charles Barton.

February 27, 2021
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Reply from Leightons Opticians & Hearing Care - Farnham

Thank you for your super review and recommendation, Mr Barton, we take all our patient feedback on board. See you again soon!

Rated 5 out of 5 stars

Excellent audiology service

Excellent service today from Atish in Farnham.

Very professional, very thorough with everything explained in a very safe & clean environment.

Would highly recommend as this is yet another quality service from Leightons.

February 19, 2021
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Reply from Leightons Opticians & Hearing Care - Farnham

Thank you for sharing your experience with us, Nick. The team are always happy to be able to help!

Rated 5 out of 5 stars

Full Hearing MOT

Just attended my first annual hearing aid check-up. A very thorough review - full hearing test, retuning and cleaning of hearing aids, and fresh supplies of batteries, filters and buds in addition to checking ear health and confirming no problems. All conducted in a COVID-safe way. Couldn't really ask for anything more. Excellent.

February 19, 2021
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Reply from Leightons Opticians & Hearing Care - Farnham

It's wonderful to hear how satisfied you were with your FREE Full Hearing Assessment and with our COVID safety measures. If you notice any changes in your vision and/or hearing, we're always here and ready to help. See you again soon!

Rated 5 out of 5 stars

We received excellent kind professional…

We received excellent kind professional service from Atish Keshav the audiologist who was patient, understanding and very thorough. Thank you very much the team at Farnham.

February 15, 2021
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Reply from Leightons Opticians & Hearing Care - Farnham

Our audiologist, Atish, and the team at Farnham will be thrilled with your positive feedback. Thank you for sharing your experience with us.

Rated 5 out of 5 stars

Extremely thorough

Extremely thorough, caring, patient and helpful. What more could a customer ask for? In view of the present COVID-19 challenge, I was grateful for the care all members of staff expressed. Thank you.

February 13, 2021
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Reply from Leightons Opticians & Hearing Care - Farnham

We have taken our COVID-19 measures very seriously, it's great to know that our efforts are appreciated. Thank you Mrs Whatley for leaving a review.

Rated 5 out of 5 stars

The audiologist was really nice and…

The audiologist was really nice and very calming, made me feel very comfortable and relaxed. He ensured I always knew what he was doing and how he was going about different parts of the process. Definitely would recommend and 100% would go back.

February 10, 2021
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Reply from Leightons Opticians & Hearing Care - Farnham

Thanks for your recommendation, Mr Tucker! Our audiologist will be thrilled to hear your feedback and we look forward to welcoming you back soon.

Rated 5 out of 5 stars

Courtesy call backed up by first class service

I had a courtesy call from my audiologist that allowed me to make an appointment during pandemic lockdown Upon attending i was very impressed with safety measures ref. covid and the thorough full check up of my hearing aids also updating with a full test of my current hearing.
All together an excellent service . Thank you

February 7, 2021
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Reply from Leightons Opticians & Hearing Care - Farnham

Thank you, Derek. Putting our patients first is all part of our person-centred care! We really appreciate your feedback.

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