Leightons Opticians & Hearing Care - Farnham Reviews 88

TrustScore 5 out of 5

4.8

46 Downing Street, GU9 7PH Farnham, Surrey, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Very thorough eye test with exceptional staff whom made my test a very pleasant experience. All the staff were amazing helpful and Krish has a great eye for recommendations as to which glasses wou... See more

Company replied

Rated 5 out of 5 stars

Really good experience at Leightons in Farnham. It felt like I was there to actually have my eyes tested, no to be talked into just buying glasses. Would highly recommend.

Company replied

Rated 5 out of 5 stars

I’ve been a customer of Leighton’s for over 20 years - they’re not cheap, not expensive either - but they are the best and their customer service (Farnham) is second to none. A couple of days after p... See more

Company replied

Rated 5 out of 5 stars

I’ve used Leightons in Farnham for many years and I’ve always had very good service. Yesterday was as good as ever. I arrived, cheekily I asked for a coffee, no problem. The contact lens check up... See more

Company replied


Company details

  1. Optometrist
  2. Audiologist
  3. Contact Lenses Supplier
  4. Glasses Store
  5. Hearing Aid Store
  6. Optician

Written by the company

Leightons Opticians & Hearing Care continues to focus on providing value through person-centred care, using highly professional, qualified staff and by offering the latest technologies. Leightons values its family heritage and encourages everyone in the company to value and foster a close-knit attitude. There is a shared goal of achieving 100% customer satisfaction through an individual approach to every customer and the provision of quality eye care by fully qualified GOC registered optometrists and dispensing opticians.


Contact info

  • 46 Downing Street, GU9 7PH, Farnham, Surrey, United Kingdom

  • 01252711369

4.8

Excellent

TrustScore 5 out of 5

88 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 83% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service

Really pleased with the excellent service received from Helena Jenkins-Hewes Very thorough examination and
good explanations.

June 1, 2023
Unprompted review
Leightons Opticians & Hearing Care - Farnham logo

Reply from Leightons Opticians & Hearing Care - Farnham

Thank you for your review. Helena will be so pleased to read this!

Rated 5 out of 5 stars

Through eye test, friendly and effieicnt

Efficient appointment booking, convenient appointment and reminders sent. Friendly, helpful staff, well laid out store and displays. Thorough eye test and explanations of what was being checked at all times. Highly recommended for good service

October 29, 2022
Unprompted review
Rated 5 out of 5 stars

Couldn't Recommend them Enough!

I have been with Leightons Farnham since I was around 5 years old. Their customer service is incredible and so consistent. They are always so friendly and accommodating, providing a very personalised experience, often even remembering my name. They will always try their best in whatever situation they are faced with!
Couldn't recommend them enough!

July 7, 2022
Unprompted review
Leightons Opticians & Hearing Care - Farnham logo

Reply from Leightons Opticians & Hearing Care - Farnham

Thank you very much for your review and continued custom over the years, we really appreciate it!

Rated 5 out of 5 stars

Excellent experience with the…

Excellent experience with the audiologist John Irvine.
Very good follow up on the hearing aid options of both Phonak and Oticon.
Very rapid response to questions I posed subsequent to the consultation.

June 6, 2022
Leightons Opticians & Hearing Care - Farnham logo

Reply from Leightons Opticians & Hearing Care - Farnham

Thank you for sharing your recent experience with us, we are so pleased to read about it!

Rated 4 out of 5 stars

My go to for prescription glasses.

I have used Leightons for some time.
During that time they have provided me with glasses, prescription sunglasses and a number of unusual glasses such as lenses for my Medieval glasses, and glasses for my archery. Not the cheapest but all done with a smile and a highly professional attitude.

February 22, 2022
Unprompted review
Leightons Opticians & Hearing Care - Farnham logo

Reply from Leightons Opticians & Hearing Care - Farnham

Thank you very much for your lovely review and continued custom throughout the years!

Rated 5 out of 5 stars

First Review

Friendly, efficient and professional meeting.
This was the first review and it was well planned and implemented. All aspects were covered and I felt that I had received a first class assessment and treatment.
Most impressed.

November 24, 2021
Leightons Opticians & Hearing Care - Farnham logo

Reply from Leightons Opticians & Hearing Care - Farnham

Thank you for taking the time to leave us a review, we really appreciate it!

Rated 5 out of 5 stars

absolutely thorough and professional…

absolutely thorough and professional treatment. I would and will recommend Atish Keshav to anyone who needs expert audiology. excellent experience.

November 6, 2021
Leightons Opticians & Hearing Care - Farnham logo

Reply from Leightons Opticians & Hearing Care - Farnham

Thank you very much for your review and recommendation!

Rated 5 out of 5 stars

First class service

Absolutely first class hearing assessment with warm and personable Atish - professional, comprehensive and well explained. Would have no hesitancy in recommending.

October 17, 2021
Leightons Opticians & Hearing Care - Farnham logo

Reply from Leightons Opticians & Hearing Care - Farnham

Thank you very much for your review and recommendation, Atish will be so pleased to read this!

Rated 5 out of 5 stars

Fabulous would not hesitate to recommend

I was very impressed with how friendly and helpful the staff were. The receptionist had great attitude and managed to book me in at very short notice.

I was particularly impressed with Atish Keshav he explained what he was doing and why. I have suffered with blocked ears in the past and had to wait months in pain for an appointment to have them suction.
I will definitely be booking a return appointment next year.

September 9, 2021
Leightons Opticians & Hearing Care - Farnham logo

Reply from Leightons Opticians & Hearing Care - Farnham

Thank you for taking the time to leave such a lovely recommendation, the team at Farnham will be so thrilled to read your kind words!

Rated 5 out of 5 stars

Excellent, customer-focused and professional service m

All the staff were welcoming and professional. I was welcomed as a valued customer. Over a numbers of years, I have always received excellent service from the opticians. My hearing assessment and treatment has been of the same high standard.
At all stages, even before my hearing test, all procedures and options were explained fully. I never felt pressured into making decisions, and I was give plenty of time to decide. I was delighted with the options given and with the follow up support to check that everything was not just 'OK' but as I wanted. Minor adjustments were made subsequently so that everything is now optimised.

September 9, 2021
Leightons Opticians & Hearing Care - Farnham logo

Reply from Leightons Opticians & Hearing Care - Farnham

Thank you very much for taking the time to leave such a thorough review, we really appreciate you sharing this with us!

Rated 5 out of 5 stars

hear hear

From time of booking appointment to that of having them fitted it was efficient, knowledgeable and carried out in a very friendly manner. I would thoroughly recommend them to anyone.

August 12, 2021
Leightons Opticians & Hearing Care - Farnham logo

Reply from Leightons Opticians & Hearing Care - Farnham

Thank you very much for your lovely review and recommendation, we really appreciate it!

Rated 5 out of 5 stars

I have a hearing aid from the NHS but …

I have a hearing aid from the NHS but I found it very uncomfortable, and not very effective.
I have lived with tinnitus for years.
I was met by Atish and following a thorough review I was given a far more robust hearing test than any done previously.
This has led to me investing in two hearing aids, with Leightons I can divide the costs over months, which is very helpful.
I don’t hesitate to pop my hearing aids in first thing, I almost forget that I have them in at all. The tinnitus persists, but this is far more tolerable for me now, and I can hear so much more, and the link with my smartphone has made life so much easier !!!
I’m very happy with my treatment and advice, and feel confident going forward with the regular aftercare that Leightons provides.

August 5, 2021
Leightons Opticians & Hearing Care - Farnham logo

Reply from Leightons Opticians & Hearing Care - Farnham

Thank you very much for taking the time to leave us such a lovely and detailed review. We are so pleased to hear about how well you are getting on with your new hearing aids and look forward to welcoming you back again in the future!

Rated 5 out of 5 stars

Excellent service

Excellent service. Atish, the Audiologist, provided an extremely professional consultation and was very diligent.

July 22, 2021
Leightons Opticians & Hearing Care - Farnham logo

Reply from Leightons Opticians & Hearing Care - Farnham

Thank you for your review!

Rated 5 out of 5 stars

Absolutely Excellent Treatment.

The treatment that I was given today (8.7.21) from Atish Keshav, the Audiologist and Hearing Aid Consultant at Leightons Farnham was absolutely excellent. My ears were examined and I had micro suction and a little syringing to remove wax that had built up. After that I had a hearing test. Everything was clearly explained and I was shown photographs on the monitor to help me understand what Atish was doing. These photographs and the results of my hearing test are now on record.
Atish was professional, very careful and thoughtful - and I can hear clearly now that every last trace of the wax has been removed! great result! Thank you.so much.

July 8, 2021
Leightons Opticians & Hearing Care - Farnham logo

Reply from Leightons Opticians & Hearing Care - Farnham

Thank you for leaving such a detailed review, Atish will be so pleased to read your lovely feedback !

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look