I have Leightons hearing aids, the staff have been more than efficient and supportive, they leave nothing to chance. Everything is sorted whenever we need help
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See what reviewers are saying
Excellent service at Leighton's in Poole today, my 1st visit. They were busy when I went in, all staff very professional, polite and helpful. Extremely customer focussed. I felt very reassured and wi... See more
Company replied
Positioned conveniently on the High Street in Poole near parking & all the shops. The premises are very light & the staff welcoming. They have the latest equipment & the extra medical tests are worth... See more
Company replied
The whole experience was enjoyable The Team had exceptional knowledge of all their products. Nothing was too much trouble. Once the frames were chosen, and there were lots of gorgeous one to choose fr... See more
Company replied
Company details
Written by the company
Leightons Opticians & Hearing Care continues to focus on providing value through person-centred care, using highly professional, qualified staff and by offering the latest technologies. Leightons values its family heritage and encourages everyone in the company to value and foster a close-knit attitude. There is a shared goal of achieving 100% customer satisfaction through an individual approach to every customer and the provision of quality eye care by fully qualified GOC registered optometrists and dispensing opticians.
Contact info
157 High Street, BH15 1AU, Poole, Dorset, United Kingdom
- 01202678244
4.8
Excellent
98 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 84% of negative reviews
Typically replies within 1 week
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Friendly, professional and honest
Very friendly, approachable and honest staff. Excellent customer service and make you feel comfortable yet still being professional
April 22, 2025
Unprompted review
Reply from Leightons Opticians & Hearing Care - Poole
We're thrilled to hear you had such a positive experience with our team at Leightons! Our goal is to provide friendly, approachable, and professional service to all our patients, so we're delighted to know we've met your expectations. Thank you for your kind words!
Been my opticians for last 3 yrs…
Been my opticians for last 3 yrs following problems with an online prescriber who could not get the lens balance correct. Leightons do a great job of working with me to get the lens right and a frame that fits which I very much appreciate. I do find the glasses are expensive but this correlates to the complexity of the lens I have I guess. A very helpful team in Poole.
April 19, 2025
Unprompted review
Reply from Leightons Opticians & Hearing Care - Poole
We're thrilled to hear that you've had such a positive experience with us at Leightons in Poole over the past three years! Our team always aims to ensure you get the perfect balance for your lenses and a frame that fits you just right and it's great to know you appreciate the value. Thanks for your kind words, we're here whenever you need us!
Superb company
Superb company. I have used them for 35 years and always had a great experience.
April 8, 2025
Unprompted review
Reply from Leightons Opticians & Hearing Care - Poole
Thank you for your fantastic feedback! We're thrilled to have been your go-to for 35 years and to hear about your consistently great experiences with Leightons. Here's to many more years of providing you with top-quality service!
The knowledge and effiency of all staff…
The knowledge and effiency of all staff plus the very friendly atmosphere within the branch.
March 13, 2025
Unprompted review
Reply from Leightons Opticians & Hearing Care - Poole
Thank you for the fantastic review! We're thrilled to hear that you found our team knowledgeable, efficient, and friendly. Creating a welcoming atmosphere is really important to us. We appreciate your kind words and can't wait to welcome you back to Leightons.
Friendliness and professionalism
Friendliness and professionalism of staff, with time to ask questions and explanations of process and findings.
March 12, 2025
Unprompted review
Reply from Leightons Opticians & Hearing Care - Poole
We're delighted to hear that you found our team friendly and professional. Taking the time to answer questions and explain everything clearly is so important to us. Thank you for your kind review!
Leightons knocks the opposition for six!
Positioned conveniently on the High Street in Poole near parking & all the shops. The premises are very light & the staff welcoming. They have the latest equipment & the extra medical tests are worth the extra cost. We were seen by young Ms. Bushra Suleiman who immediately put us at ease with her very pleasant manner. The way she conducted the eye tests was professional, explaining everything clearly through out.
February 24, 2025
Unprompted review
Reply from Leightons Opticians & Hearing Care - Poole
Thank you for taking the time to share your experience at Leightons in Poole! We're delighted to hear that you found our premises convenient and welcoming, and that Ms. Bushra Suleiman provided you with excellent care during your visit. We're glad to know that you felt at ease and well-informed throughout your eye tests. Your kind words mean a lot to us, and we hope to see you again soon!
Great staff
Staff are efficient, thorough, knowledgeable and they LISTEN to your requests/problem. The products supplied are of high quality and if a problem arises, it is resolved very quickly
February 5, 2025
Unprompted review
Reply from Leightons Opticians & Hearing Care - Poole
We're thrilled to hear about your positive experience with our team at Leightons! It's great to know that they were able to help you effectively and efficiently. We're glad to hear that you found the products of high quality too. Thanks for taking the time to share your feedback!
Reply from Leightons Opticians & Hearing Care - Poole
We're thrilled to hear you had a positive experience with us! Our team at Leightons always aims to provide excellent service, and we're pleased that you found our staff to be polite and attentive. If you have any further feedback or need assistance in the future, just let us know. Thanks for taking the time to share your kind words!
I went for my 6-year-old daughter
I went for my 6-year-old daughter. This was the second check-up. We had all the necessary information, and every detail was explained to us. The staff is friendly and well-equipped. I also went three times for my son, and I was very satisfied. The glasses we bought from there are of high quality and have sturdy frames, which is very important for my children. Thank you for the attention you have shown.🌸
January 22, 2025
Unprompted review
Reply from Leightons Opticians & Hearing Care - Poole
We're thrilled to hear about your positive experiences with Leightons during your children's eye check-ups. It's fantastic to know that the staff provided all the necessary information and that you found the glasses to be of high quality. Thank you for taking the time to share your feedback; we're so grateful!
I was seen by Janos at my first…
I was seen by Janos at my first appointment for a hearing test. I can confirm that I felt very secure with his professionalism - it was a very friendly consult as well.
January 10, 2025
Unprompted review
Reply from Leightons Opticians & Hearing Care - Poole
We're thrilled to hear you felt secure and had a friendly consultation with Janos during your hearing test appointment! Thanks for sharing your positive experience. We'll be sure to pass your kind comments along to him.
Reply from Leightons Opticians & Hearing Care - Poole
We're thrilled to hear you had such a positive experience with our team at Leightons! Providing friendly, timely, and professional service is what we aim for with every patient. We look forward to welcoming you back for your next visit.
Very friendly and professional service
Very friendly and professional service
January 7, 2025
Unprompted review
Reply from Leightons Opticians & Hearing Care - Poole
We're thrilled to hear you had such a positive experience with our team at Leightons! Thank you for taking the time to share your feedback. We're always here for you if you need anything in the future.
Best opticians in Poole.
Really friendly staff and don't rush you so a really relaxing experience.
December 5, 2024
Unprompted review
Reply from Leightons Opticians & Hearing Care - Poole
We're thrilled to hear you had such a relaxing experience with us! Our team at Leightons always aims to provide friendly and unhurried service. Thanks for taking the time to share your positive feedback.
Excellent staff very friendly and…
Excellent staff very friendly and knowledgeable
December 4, 2024
Unprompted review
Reply from Leightons Opticians & Hearing Care - Poole
We're thrilled to hear that you had such a positive experience with our team at Leightons! It means a lot to us that you found our staff friendly and knowledgeable. If you ever need anything else, just let us know. Thank you!
Great service as always
Great service as always. Very professional and helpful.
December 2, 2024
Unprompted review
Reply from Leightons Opticians & Hearing Care - Poole
We're thrilled to hear you had a great experience with us! Our team at Leightons is always here to provide professional and helpful service. If you have any further questions or need assistance, just let us know.
Very satisfied with the service and…
Very satisfied with the service and patience to find the right lenses suitable for my eye condition. It was a complex process of trying several different lenses and fits before Keith was happy getting the best vision and fit for my scleral contact lenses. Keith is a true perfectionist and will always strive to get the best result.
November 5, 2024
Unprompted review
Reply from Leightons Opticians & Hearing Care - Poole
We're thrilled to hear how satisfied you are with the service Keith provided in finding the perfect lenses for your eye condition. Keith's dedication to ensuring the best vision and fit for your scleral contact lenses truly shines through.
We're grateful for your feedback and we'll be sure to pass on your kind words to Keith. Thank you for choosing Leightons!
Terrible experience
I recently saw Optemetist Bushra Suleiman for my contact lens check and eye test. After testing my sight with my contact lenses in, she made no attempt to hide her shock in the change of prescription, no reassurance or change to the prescription to improve my vision wearing my lenses. It seemed the whole process was a bore to her. I expressed my concern and dissatisfaction and received no response. She completed my eye test and handed me the prescription for that. Very unprofessional, awful customer service. I'll be changing opticians after many, many years of being with Leightons.
October 12, 2024
Unprompted review
Reply from Leightons Opticians & Hearing Care - Poole
Hi Marie,
Thank you for taking the time to share your recent experience with us, and we apologise that your experience has not met our normal high standards of service.
We take all our patient feedback very seriously and would like the chance to investigate this matter further. The area manager for the branch will be in contact with you in the coming days to discuss your experience.
I highly recommend Sandra to do your ear wax removal
Sandra did my ear wax removal, she was extremely professional and friendly. She used microsuction and irrigation to get the ear wax out - which was a crazy amount of builtup over 10 years!
The procedure was also painless, and she was such a friendly person to talk to throughout the whole appointment. I will definitely be coming back for future appointments with her.
September 27, 2024
Unprompted review
Reply from Leightons Opticians & Hearing Care - Poole
We're delighted to hear that Sandra provided such professional and friendly ear wax removal service for you. It's great to know that the procedure was painless and that you found her friendly to talk to. Sandra and the team will be thrilled to welcome you back for future appointments!
Very Friendly Opticians
Liny was very friendly, made me feel welcome (as did all the team) very efficient and explained everything to me in great detail.
I’m a nervous patient, but always feel I’m in good hands with her.
Thank you.
August 14, 2024
Unprompted review
Reply from Leightons Opticians & Hearing Care - Poole
We're thrilled to hear about your positive experience with Liny and the team! It's wonderful to know that you felt welcome and well taken care of during your visit. Thank you for choosing us!
Keith Tempany is an excellent contact…
Keith Tempany is an excellent contact lens optician.
Highly knowledgeable, gave detailed explanations issuing diagrams to facilitate understanding. The front office team ( David to mention one )are very helpful and professional.
July 8, 2024
Unprompted review
Reply from Leightons Opticians & Hearing Care - Poole
We're thrilled to hear about your positive experience with Keith, David and the team! It's great to know he provided such detailed explanations to make sure you understood everything clearly. We'll pass on your kind words to the team. Thanks for sharing your feedback!
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