Leisuretime by Toureasy Reviews 1,197

TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff, especially the drivers, for their helpfulness, professionalism, and engaging personalities, often going above and beyond to ensure a pleasant trip. The holidays offered are frequently described as well-organized and enjoyable, with many appreciating the thoughtful excursions and excellent value for money. People also highlight the quality of the hotels and the comfortable coaches, contributing to a positive overall service experience. However, some customers mentioned minor issues such as stained carpets or uneven floors in their rooms. A few people also felt that certain excursions, like the narrow-gauge train, were boring or that more time should have been allocated to other attractions, such as waterfalls or specific cities. Additionally, some reviewers expressed dissatisfaction with long travel times due to multiple pick-up points or inconvenient routes, and a few noted that hotel staff were not always friendly or accommodating regarding requests like ice for water.

What people talk about most

Staff

Clients share positive opinions on staff. Customers frequently praise the coach drivers for being... See more

Holidays

Reviewers highlight positive aspects of holidays, with many praising the fantastic experiences, such as the... See more

Service

Consumers generally express high satisfaction with the service provided. Many reviewers highlight the... See more

Location

People report positive experiences with location. Many reviewers highlight amazing and fantastic locations,... See more

Quality

Customers consistently note positive experiences with quality. Many reviewers praise the comfortable,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very informative driver of the coach - Chris - made the three day adventure in the rain much more bearable than it could have been. Where possible was on hand to give access to very wet people return... See more

Rated 5 out of 5 stars

Currently travelling back from a holiday at Rob Roy Hotel in beautiful Scotland. Great hotel, food and enterainment All excursions were great. Also a few surprises along the way! Our driver... See more

Rated 5 out of 5 stars

A cheery welcome from our driver, Dwayne who looked very smart and professional. Once everyone was on board our itinerary fir the weekend was explained. Out hotel in Shanklin overlooked the sea and a... See more

Company replied

Rated 5 out of 5 stars

This hotel is advertised as a 2 star but it should be more. The staff are lovely and nothing was too much trouble, entertainment a few nights with Brian from reception doing a quiz on a Monday nig... See more

Company replied


Company details

  1. Tour Operator
  2. Bus and Coach Company
  3. Bus Tour Agency

Written by the company

COACH HOLIDAYS MADE EASY! Since our launch as Leisuretime by Toureasy in April 2022 we have carried thousands of happy customers on coach holidays to destinations across the UK, Ireland and Europe. In addition to our 'Excellent' Trustpilot rating we are also rated 4.5 on Google by our customers, so you can book with confidence when you choose Leisuretime by Toureasy! We are the UK’s only 100% carbon neutral coach tour operator, offering short breaks and holidays by coach to destinations throughout the UK, Ireland and Europe. From seaside holidays to city weekends, shows and events and festive getaways, our tour programme has something to offer for everyone, from couples to singles, families and groups. And we have a wonderful selection of day trips too! We focus on delivering great value coach holiday experiences from our departure points across South Wales and the South West of England – and our direct line service means there is never a need to change coaches. That means less travel time and more holiday time! Choose Leisuretime by Toureasy for great value and hassle-free holidays and days out, with comfortable coaches, friendly drivers, quality hotels in great locations and plenty of added-value extras all included at no extra cost! Please note the Leisuretime brand was purchased by Toureasy in April 2022. Reviews prior to this date are not a reflection on current service or product delivery levels.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Welsh Lakes Day Trip.

Welsh Lakes Day Trip.
Well worth a Trip to the Lakes.
Beautiful, breathtaking, Scenery.
Our coach Driver was Lloyd, an amazing driver who steered the coach through narrow winding lanes and hills.
He was clear and informative with the plan of the Day.and went above and beyond in assisting passengers.

April 7, 2026
Unprompted review
Rated 5 out of 5 stars

Weston

Lovely clean comfortable coach driver nigel was friendly and entertaining even called bingo for us in hotel

March 27, 2026
Unprompted review
Rated 5 out of 5 stars

North Wales delights

Just back from 5 day tour to Bodelwyddan Castle.
Had a fabulous time, beautiful hotel set in really lovely grounds. Food was excellent, very plentiful and lots of choices at every meal. Something to suit everyone. Hotel rooms were really comfortable and very well equipped. Good entertainment every night.
Really enjoyed our trips out on coach to Chester and Llandudno with our lovely driver Lloyd. He was an excellent driver and looked after all the passengers very well, ensuring everyone got the most out of their break.

March 23, 2026
Unprompted review
Rated 5 out of 5 stars

Cotswold and Bath…

Just returned from Cotswold and Bath weekend trip. From the time we were picked up to the time we were dropped off I can honestly say it was such a lovely well organised trip. Our driver Nigel was so professional and very helpful, he was quite a character, music playing, comfortable coach and he was very informative. Hotel was clean and staff friendly, couldn’t have asked for a nicer hotel.
Overall a perfect weekend and such good value. Will certainly travel with Leisuretime again. Thank you

March 21, 2026
Unprompted review
Rated 5 out of 5 stars

Our experience was fantastic start to…

Our experience was fantastic start to finish. John in the office was helpful when making the initial booking, making changes to the booking and answering numerous questions along the way.
All pick ups & drop offs were timely and the coach driver Jock was fun, full of personality whilst ensuring everyone remained safe! The only downside was the length of time it took us to drive to London and again back to Cardiff!
The show itself was fabulous, even if you’re not a huge ABBA fan it’s one of the most entertaining shows I’ve seen!
The pub and restaurant recommendation’s from John were close to the hotel and spot on, great fun.
The hotel rooms (Ibis) were on the small side, especially rooms for 3 people, which were no bigger than the rooms for 2. It’s ok for 1 night and very hot. The hotel is very safe, you can’t enter any areas of the hotel unless you have a keycard. In turn this ensures all areas are clean and tidy.

February 28, 2026
Unprompted review
Rated 5 out of 5 stars

Had a lovely weekend away to Blackpool…

Had a lovely weekend away to Blackpool Dwayne was our coach driver. Stayed at the Royal Seabank hotel .we had a fab time staff were all friendly and helpful expecially The viking who works behind bar .food was lovely had drinks offer .everyone who stayed there hope Leisure time put this hotel in their brochure. Thank you once again to Leisure time for a great time away definitely will be booking again 😀👍👍

February 20, 2026
Unprompted review
Rated 5 out of 5 stars

Great Christmas Market & Hotel Linderwirt

We travelled with Leisuretime Coach Holidays to Rudesheim Christmas Market. It was a good trip and was extra special because of our coach driver, Ray. My husband unfortunately had an accident and we couldn't have managed without Ray's support and kindness. The Hotel Lindenwirt was amazing with lovely accommodation, food, really helpful staff and in an amazing location.

December 16, 2025
Unprompted review
Rated 5 out of 5 stars

What a fab trip away with Lloyd our…

What a fab trip away with Lloyd our wonderful Driver to Blackpool he bent over backwards to make sure our holiday was the best it could be the hotel was fab a lovely time had by all my gang of 13 thank you Lloyd you are awesome xx

December 5, 2025
Unprompted review
Rated 4 out of 5 stars

Xmas market in Blenheim was fantastic…

Xmas market in Blenheim was fantastic but the weather was awful Driver

Driver Chris was great and caring

Disappointed that we were not allowed to go to the Christmas Market in Cambridge as it was closed ton-the public
Company should have known this as the notice had been given a long time before

December 6, 2025
Unprompted review
Rated 5 out of 5 stars

Weekend in blackpool

Just got back from a weekend in Blackpool with Leisuretime! We stayed at the Georgian Hollies, lovely hotel, food was lovely, and staff were amazing. they were really friendly and welcoming. It was a great weekend. Lloyd our coach driver was a great lad (only looked about 15 🤣🤣) he made sure we had a great weekend!! Thanks Lloyd hope to see you again!!

December 5, 2025
Unprompted review
Rated 5 out of 5 stars

Very informative driver of the coach

Very informative driver of the coach - Chris - made the three day adventure in the rain much more bearable than it could have been. Where possible was on hand to give access to very wet people returning before the due departure time, having had to ring-out his own soggy clothing!
Nothing was too much trouble to him; everyone aboard was special; any issues that arose were resolved and dealt with sympathetically- some above his pay grade! Nice level of humour. Deserves a better coach...

December 7, 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic holiday in Scotland Rob Roy…

Fantastic holiday in Scotland Rob Roy hotel all staff were friendly ,hard working and polite.food was really good.
Our driver Jock was knowledgeable,polite and funny nothing was too much trouble.
We enjoyed so much we have already booked for 2026

November 24, 2025
Unprompted review
Rated 5 out of 5 stars

Jocks Adventures

Currently travelling back from a holiday at Rob Roy Hotel in beautiful Scotland. Great hotel, food and enterainment

All excursions were great. Also a few surprises along the way!

Our driver Jock (our Scottish interpretor for the holiday 🤣) has been a great driver. Very experienced on narrow scottish roads. Jock was very knowledgeable. He took the time to engage with everyone on the coach. Very funny. Lovely group of fellow passengers too.

Already booked today for next September 🏴󠁧󠁢󠁳󠁣󠁴󠁿🏴󠁧󠁢󠁳󠁣󠁴󠁿

November 24, 2025
Unprompted review
Rated 5 out of 5 stars

Great

Fa
bulous weekend break to Torquay. Mark the driver was so polite and helpful. Riviera hotel was lovely and food was great . Situated near beach harbour and shops.

November 21, 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic customer service

I have not yet toured with this company, but have 3 trips booked, I am recovering from cancer and today needed to make a change to my booking due to my health, and I contacted the office to see if they could help, Natallia was fantastic, so helpful and kind and made the changes to my holiday in May. I am also due to travel in a a couple of weeks time for the first time with Toureasy and am really looking forward to my break. Thank you for such great service today and looking forward to the trip.

November 20, 2025
Unprompted review
Rated 5 out of 5 stars

The holiday was lovely

The holiday was lovely, had a great week, Nice coach and driver, hotel room was comfy. Would highly recommend and good value. All our tours with Toureasy have been most enjoyable and day trips. Future holidays/day trips already booked

October 27, 2025
Unprompted review
Rated 5 out of 5 stars

Brilliant holiday

We have a fantastic holiday on our recent trip to Italy and France.
Our coach drivers, Keith and Ray, were absolutely brilliant. They could not do enough for everyone on the coach.
The accommodation was lovely and the trip on a whole was brilliant.
We'd definitely use Leisure time again.

September 30, 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look