Leisuretime by Toureasy Reviews 1,197

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff, especially the drivers, for their helpfulness, professionalism, and engaging personalities, often going above and beyond to ensure a pleasant trip. The holidays offered are frequently described as well-organized and enjoyable, with many appreciating the thoughtful excursions and excellent value for money. People also highlight the quality of the hotels and the comfortable coaches, contributing to a positive overall service experience. However, some customers mentioned minor issues such as stained carpets or uneven floors in their rooms. A few people also felt that certain excursions, like the narrow-gauge train, were boring or that more time should have been allocated to other attractions, such as waterfalls or specific cities. Additionally, some reviewers expressed dissatisfaction with long travel times due to multiple pick-up points or inconvenient routes, and a few noted that hotel staff were not always friendly or accommodating regarding requests like ice for water.

What people talk about most

Staff

Clients share positive opinions on staff. Customers frequently praise the coach drivers for being... See more

Holidays

Reviewers highlight positive aspects of holidays, with many praising the fantastic experiences, such as the... See more

Service

Consumers generally express high satisfaction with the service provided. Many reviewers highlight the... See more

Location

People report positive experiences with location. Many reviewers highlight amazing and fantastic locations,... See more

Quality

Customers consistently note positive experiences with quality. Many reviewers praise the comfortable,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very informative driver of the coach - Chris - made the three day adventure in the rain much more bearable than it could have been. Where possible was on hand to give access to very wet people return... See more

Rated 5 out of 5 stars

Currently travelling back from a holiday at Rob Roy Hotel in beautiful Scotland. Great hotel, food and enterainment All excursions were great. Also a few surprises along the way! Our driver... See more

Rated 5 out of 5 stars

A cheery welcome from our driver, Dwayne who looked very smart and professional. Once everyone was on board our itinerary fir the weekend was explained. Out hotel in Shanklin overlooked the sea and a... See more

Company replied

Rated 5 out of 5 stars

This hotel is advertised as a 2 star but it should be more. The staff are lovely and nothing was too much trouble, entertainment a few nights with Brian from reception doing a quiz on a Monday nig... See more

Company replied


Company details

  1. Tour Operator
  2. Bus and Coach Company
  3. Bus Tour Agency

Written by the company

COACH HOLIDAYS MADE EASY! Since our launch as Leisuretime by Toureasy in April 2022 we have carried thousands of happy customers on coach holidays to destinations across the UK, Ireland and Europe. In addition to our 'Excellent' Trustpilot rating we are also rated 4.5 on Google by our customers, so you can book with confidence when you choose Leisuretime by Toureasy! We are the UK’s only 100% carbon neutral coach tour operator, offering short breaks and holidays by coach to destinations throughout the UK, Ireland and Europe. From seaside holidays to city weekends, shows and events and festive getaways, our tour programme has something to offer for everyone, from couples to singles, families and groups. And we have a wonderful selection of day trips too! We focus on delivering great value coach holiday experiences from our departure points across South Wales and the South West of England – and our direct line service means there is never a need to change coaches. That means less travel time and more holiday time! Choose Leisuretime by Toureasy for great value and hassle-free holidays and days out, with comfortable coaches, friendly drivers, quality hotels in great locations and plenty of added-value extras all included at no extra cost! Please note the Leisuretime brand was purchased by Toureasy in April 2022. Reviews prior to this date are not a reflection on current service or product delivery levels.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Fabulous weekend in Torquay

Fabulous weekend in Torquay. We stayed at the Derwent and had a fab time. Josh, our driver was fantastic. We had absolutely stunning weather, which made the weekend even more special! Couldn't fault it!

July 11, 2025
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Reply from Leisuretime by Toureasy

Wow! Thanks so much for letting us know and we are thrilled that you had such a great time.

Rated 5 out of 5 stars

The driver was wonderful

The driver was wonderful. Down time in Brecon was too long. Also there were too many pickup points. Although it was a wonderful experience, I won’t book another trip with no pickup point in Swansea that goes around in a circle to drop off in Swansea first. We had the pleasure of touring the beacons and Abergavenny like that in 2018, I believe.

July 3, 2025
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Reply from Leisuretime by Toureasy

Thanks so much for your review and we're glad that you enjoyed your day out. Your point about a Swansea pick up is well made and we have just started to launch a small range of day trips from the Swansea area which may be of interest to you?

Rated 4 out of 5 stars

We had a good time loved Liverpool but…

We had a good time loved Liverpool but the hotel was very noisy and when I complained they said they would supply ear plugs what did I think when staying in the middle of liverpool

July 11, 2025
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Reply from Leisuretime by Toureasy

We are pleased that you had a good time in Liverpool but sorry that you found the hotel too busy ann that you did not get a great response from the hotel when you raised it.

Rated 5 out of 5 stars

Great hotel plenty going on Great…

Great hotel plenty going on Great weather good value for money good company good shows in the hotel food and service very good .Driver very good and helpful nothing to much trouble. Thanks or Great holiday would recommend.

July 11, 2025
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Reply from Leisuretime by Toureasy

Thanks so much and we're just so pleased that you enjoyed your holiday to Torquay

Rated 5 out of 5 stars

Lovely trip

Lovely trip , we stopped at Gloucester services for half an hour, but left half an hour late as two women were late coming back, fareplay to Karl our driver, he went to look for them, one just saunted back with a drink in her hand with no
apology why she was late no cosiderstion for other passengers &
Karl. The hotel was lovely & the
room, breakfast was a free for all.
But a lovely trip & made lovely new friends.

July 12, 2025
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Reply from Leisuretime by Toureasy

Thanks so much for such a lovely review and we are really sorry for the guest who was so late back to the coach.

Rated 5 out of 5 stars

Love Bath

Love Bath. Driver really nice.

July 12, 2025
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Reply from Leisuretime by Toureasy

Lovely! Thanks for letting us know.

Rated 5 out of 5 stars

so happy with holding and it was my mum…

so happy with holding and it was my mum frist on coming on holiday with me our coach drive josh he was so amazing and friend, funny me and mum we have josh again aslo my mum love it she would love do it again

July 11, 2025
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Reply from Leisuretime by Toureasy

Thanks so much for sharing how much you enjoyed your Torquay holiday and we're so pleased that your mum enjoyed herself so much.

Rated 1 out of 5 stars

Frustrating waste of time

It is ridiculous that you do 3 stops for pick ups and drops off around cardiff, one of these being in the city centre, if people want to go on your trips I'm sure they could get to a service stop on M4. It took over 1hr going around Cardiff each way, I can see why the bus was only half full.

July 5, 2025
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Reply from Leisuretime by Toureasy

Well, we're not quite sure what to say to this. We stop at Cardiff West and Cardiff Gate but these are motorway services that are en route and so represent no real detour. Our stop in the centre of Cardiff was clearly advertised as are the pick up timings from all our departure points. Cardiff Central is our most popular pick up point as many of our customers travel by train to join our trips. For most of them, getting to a motorway service station is unlikely to be as simple as you suggest. We are obviously just not right for you and we have removed your details from our database.

Rated 5 out of 5 stars

Lovely driver Keith was a fantastic…

Lovely driver Keith was a fantastic driver The whole holiday was lovely, lovely hotel . Beamish was brilliant Durham cathedral is beautiful and we loved Newcastle, in fact my husband and I thoroughly enjoyed the holiday from start to finish
Thankyou so much we will definitely book a holiday with you again and would highly recommend

June 23, 2025
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Reply from Leisuretime by Toureasy

That is brilliant to hear and thanks so much for taking the time to let us know,

Rated 5 out of 5 stars

Great drivers

Great drivers, looked after us really well, co.fortablw coach seats, ibis hotel clean and co.fortable., breakfasts were aplenty. Trips were well organised, felt very relaxed and enjoyed the whole trip. Ray and Jock were excellent.

July 2, 2025
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Reply from Leisuretime by Toureasy

Thankyou. We're thrilled that you had so much fun at Andre Rieu in Maastricht

Rated 4 out of 5 stars

My husband and I enjoyed a lovely…

My husband and I enjoyed a lovely weekend at the Riviera Hotel. The hotel is situated quite central to the marina .
Lovely upgraded room with balcony and the food was very good.
Good entertainment and friendly staff. Would visit again.

July 4, 2025
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Reply from Leisuretime by Toureasy

Great. Thank you!

Rated 5 out of 5 stars

Amazing trip.

Amazing trip..
The coach journey was magnificent. Ray & Jock were fabulous.
Have recommended to a few people and I believe someone has already made a booking for the same trip next year.
By far the best coach trip ive ever been on :)

July 2, 2025
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Reply from Leisuretime by Toureasy

Wow! High praise indeed! Thank you so much for such lovely comments and we're just really happy that you had such a good time.

Rated 4 out of 5 stars

Hampton Court flower show

I went to Hampton Court flower show, we were picked up on time. Clean and comfortable coach and a nice hotel.
I’ll give it four stars because when we got to the hotel, they did not have my record of me,

July 5, 2025
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Reply from Leisuretime by Toureasy

We are really pleased that you enjoyed your weekend away and sorry that the hotel had mislaid your details on check in. We're very glad that it did not spoil your enjoyment of the trip.

Rated 4 out of 5 stars

destinations great, but........

only comment, reading is not the nicest of places.
no more to say

July 5, 2025
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Reply from Leisuretime by Toureasy

Thanks for the review but we are confused. Our records show you went on a day trip to the Brecon Beacons?

Rated 5 out of 5 stars

I went on my own

I went on my own. But the people on coach and in hotel were friendly. Driver Nigel was helpful knowledgeable and friendly too and happy in his work. I Would definitely book again. Thankyou great

July 4, 2025
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Reply from Leisuretime by Toureasy

Thank you for letting us know and we're so pleased that you enjoyed your Torquay mini break with us.

Rated 5 out of 5 stars

Super Weekend with Leisuretime by Toureasy!

My friend and I returned home last weekend after a fabulous weekend with Leisuretime by Toureasy to stay at the Four Oaks Hotel in Llandudno North Wales. Everything was lovely the Coach the Hotel and the Driver Mike.

July 4, 2025
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Reply from Leisuretime by Toureasy

Brilliant! Thanks for letting us know.

Rated 4 out of 5 stars

Had a great 2 day break to Hampton…

Had a great 2 day break to Hampton Court flower festival and the Savill gardens. Nice Ibis hotel. Clean and comfy. Really good friendly driver. Would have liked longer at the festival as there is so much to see! But a good break.

July 5, 2025
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Reply from Leisuretime by Toureasy

Thanks so much for letting us know how much you enjoyed your trip and a couple of our customers have commented on how they would have liked more time at the Flower Festival so we will review our timings for future trips. We really appreciate you letting us know.

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