LendInvest Reviews 577

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 93 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and positive attitude, highlighting exceptional customer service and quick response times. Many appreciate the common-sense approach from underwriters and the overall efficiency and ease of the user experience, often noting how quickly deals are processed and completed. However, some people were dissatisfied with the customer service, mentioning long hold times and unanswered messages. A few other people also felt that the company did not keep them updated on investments and expressed concerns about the handling of bad debt and recovery efforts.

What people talk about most

Staff

People report positive experiences with staff, highlighting their professionalism, responsiveness, and... See more

Service

Customers consistently note positive experiences with service. Reviewers frequently highlight the team's... See more

Response time

Consumers generally express satisfaction with the response times. Many reviewers highlight the quick... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting the team's responsiveness,... See more

User experience

Reviewers highlight positive aspects of user experience, consistently describing it as professional,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Shane Wallace is our BDM and is fantastic, any questions or assistance on cases is dealt promptly. Underwriters use common sense and easy to reach. Online system quick and easy to use. Speedy applicat... See more

Company replied

Rated 5 out of 5 stars

I used Lendinvest recently to refinance part of a large portfolio and the process was so much smoother than many of the other lenders. Start to finish they took less than half the time the some other... See more

Company replied

Rated 5 out of 5 stars

Always a pleasure working with LendInvest. You can tell that they take pride in both the client and broker experience and are just as committed to meeting tight deadlines. The whole team are incredi... See more

Company replied

Rated 5 out of 5 stars

Great remortgage experience with Lendinvest and particularly Tom. It took me a few calls to get put through to someone but once I was through Tom assisted really well, got me onto a new 2yr fix and ta... See more

Company replied


Company details

  1. Non-Bank Financial Service
  2. Mortgage Lender

Written by the company

LendInvest is the UK's leading platform for mortgages. Having lent over £6 billion of short term, buy to let and homeowner mortgages, LendInvest is making mortgages simple. LendInvest uses technology to provide borrowers high quality property finance, and makes it possible for investors - from individuals to global financial institutions including Lloyds, J.P. Morgan, HSBC, Citigroup and NAB - to invest in the loans it originates in return for a stable income secured against property.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

577 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 63% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

The completions team at Lendinvest are…

The completions team at Lendinvest are excellent. Always willing to help get a transaction over the line, in particular, Naomi and Martha will do everything possible to make something work, if possible. The completions are always very friendly, understanding that there is some fluidity to certain situations and always professional. Their help and expertise are greatly appreciated.

March 19, 2026
Unprompted review
LendInvest logo

Reply from LendInvest

Hi there,

We're pleased to know that you had a good experience working with us, and we'll be sure to pass on your kind words to our completions team.

We're always on hand to assist you on your cases, please don't hesitate to reach out!

Best,
The LendInvest Team

Rated 5 out of 5 stars

Lendinvest have proven to best…

Lendinvest have proven to best Specialist lender, absolutely common sense approach to underwriting, which most Specialist mortgage underwriters look at mortgages as if it was a Residential vanilla case. LendInvest have really got their act together. And giving us brokers a choice if want Connells or Not as surveyors. How good is that. Well done LendInvest from our BDM Shane Wallace to sales , Underwriting and completion team. Thank you

March 20, 2026
Unprompted review
LendInvest logo

Reply from LendInvest

HI Farook,

Thank you for the kinds words, and we're delighted that you had a great experience working with us. We'll pass on your kind words to Shane and the rest of the team, and we're looking forward to helping you and your clients!

Best wishes,
The LendInvest Team

Rated 5 out of 5 stars

Great Customer Service from Tom Meikle…

Great Customer Service from Tom Meikle in the Retention Team who went above and beyond to help me sort and submit a Product Transfer within a deadline! Really helpful and responsive to phone calls and emails it was very refreshing. Great Work and thank you.

March 17, 2026
Unprompted review
LendInvest logo

Reply from LendInvest

Hi there,

We appreciate you taking the time to leave this review and we're thrilled to know that you had a great experience working with Tom. We're looking forward to your continued partnership!

Kind regards,
The LendInvest Team

Rated 5 out of 5 stars

Exceptional, Swift Service

It has been a pleasure working with Ashley!

March 12, 2026
Unprompted review
LendInvest logo

Reply from LendInvest

Hi there,

We appreciate you taking the time to leave this review, and we're delighted that you have a great experience working with us.

Kindly,
The LendInvest Team

Rated 5 out of 5 stars

Amazing Experience!

The uw, Laura Bean, was very helpful and communicative throughout, which helped move the case along smoothly.

March 9, 2026
Unprompted review
LendInvest logo

Reply from LendInvest

Hi Nathan,

We're thrilled to hear that your experience working with us had a successful outcome. We look forward to working with you again in the near future!

Best wishes,
The LendInvest Team

Rated 5 out of 5 stars

We’re just about to complete a large…

We’re just about to complete a large transaction with LendInvest and the experience has been excellent from start to finish.

A particular thank you to Dan Lohn — his depth of knowledge, commercial understanding and hands-on support throughout the process have been invaluable. On a deal of this scale, having that level of expertise makes a real difference.

A first-class funding partner and a team we look forward to working with again.

March 3, 2026
Unprompted review
LendInvest logo

Reply from LendInvest

Hi John,

Thank you for taking the time to leave this review, and we are thrilled that you have had a great experience working with us. We share all feedback with our teams and colleagues, and we'll be sure to pass on your kind words to Dan.

We look forward to working with you again, and please don't hesitate to reach out if you need anything!

Best wishes,
Erik N

Rated 5 out of 5 stars

Great quick easy communicational…

Great quick easy communicational service
Couldn't recommend enough
Tom miekle handled my mortgage, very efficient, made it so easy
Thank you

March 5, 2026
Unprompted review
LendInvest logo

Reply from LendInvest

Hi Pamela,

Thank you for taking the time to leave this review and we're please to know that you had a great experience working with us! We'll be sure to pass on your kind words to Tom as we always share feedback with our teams.

Again, thank you for leaving this review, and please don't hesitate to reach out if you need anything else!

Best wishes,
The LendInvest Team

Rated 5 out of 5 stars

Great remortgage experience with…

Great remortgage experience with Lendinvest and particularly Tom. It took me a few calls to get put through to someone but once I was through Tom assisted really well, got me onto a new 2yr fix and talked me through making an overpayment to balance the face they dont offer repayment as a method. All in all I have been impressed with the lendinvest service. We’ve had a B2L with them for 5 years now.

March 3, 2026
Unprompted review
LendInvest logo

Reply from LendInvest

Hi Jamie,

Thank you for taking the time to leave this review, and we're thrilled that you've had a great experience working with us. We always share feedbacks with our teams and we'll be sure to pass on your kind words to Tom.

If you need help with anything else, please don't hesitate to reach out. Thank you again for this review!

Best wishes,
The LendInvest Team

Rated 5 out of 5 stars

First time submitting a case with…

First time submitting a case with Lendinvest, from the UW Gordon to our BDM shane, we have had nothing but great service, will defintly use this lender again.

February 12, 2026
Unprompted review
LendInvest logo

Reply from LendInvest

Hi Sheetal,

Thank you for taking the time to leave this review, and we're thrilled to know that you had a great first experience working with us.

We always pass on feedback to our teams, and we'll be sure to share your kind words with Gordon and Shane.

We're looking forward to working with you on your next case, until then, please don't hesitate to reach out if you need anything else.

Best,
The LendInvest Team

Rated 1 out of 5 stars

Cowboys Nothing Changes

Another day same old Lendinvest. Lose your money and ignore calls. This time they offer meetings with the fund Managing Director and CEO Rod. Let me tell you they then just ignore the confirmations. They are a disgrace of a PLC. Lie all the time and just to cover their backs. Unless you want to lose your capital invest elsewhere. They are cowboys in the worse sense. Sad how JPM and UBP can invest with them. I have raised my complaints with both banks as they should be aware of the things going on here.

January 2, 2026
Unprompted review
Rated 5 out of 5 stars

Tom Meikle our Retention Specialist was great!

Have two BTL mortgages with Lendinvest and have just moved products and renewed, Tom our Retention Specialist was proactive, thorough and very quick to respond which made (what can be) a laborious process very quick and easy. Highly recommend

January 14, 2026
Unprompted review
LendInvest logo

Reply from LendInvest

Hi there,

Thank you so much for taking the time to leave this review, and we're delighted to know that you had a great experience working with us. We always pass on feedback to our teams, and we'll be sure to pass on your kind words to Tom.

We look forward to a continued working partnership, and please don't hesitate to reach out if you need any additional information.

Kindly,
The LendInvest Team

Rated 1 out of 5 stars

Do not invest

I have a large sum invested with Lendinvest earning 1% . Out of 11 investments only one is on target with 3 today returning a loss and others in arrears or out of term. They do not keep you updated on investments and their pursuit of bad debt is woeful.

January 14, 2026
Unprompted review
LendInvest logo

Reply from LendInvest

Dear William,

Thank you for taking the time to leave another review.

We understand the frustrations when investments don’t deliver the expected returns. While we continue to work through the recovery process, it is worth repeating that property investments do carry high risks and may not be suitable for every investor.

If you would like to list a formal complaint, please email compliance@lendinvest.com, and a member of our team will assist you in this process.

Kind regards,
The LendInvest Team

Rated 5 out of 5 stars

Brilliant from Ngage on Paige Archer

A quick review on Paige Archer. Her pro-activity has been pivotal for my business growth. From day 1 she has demonstrated an ability to communicate and find a solution. Her understanding of the market has helped me solidify my partnerships with my clients.

Reliability and Trustworthiness is everything in this industry and Paige doesnt just meet them she exceeds.

Highly recommend as a BDM - keep up the great work Paige and looking forward to 2026

Vik - Director - Ngage Private Finance

December 18, 2025
Unprompted review
LendInvest logo

Reply from LendInvest

Hi Vik,

Thank you for taking the time to leave this review, and we're delighted to know that you've had a great experience working with us.

We appreciate the kind words you've shared about Paige, we always share our feedback with our teams and we'll be sure to pass on your feedback.

We're also looking forward to supporting you and your clients in 2026, Happy New Year!

Best,
The LendInvest Team

Rated 5 out of 5 stars

Very impressed with the personal…

Very impressed with the personal contact and regular updates from the underwriter, Gordon Gray

December 12, 2025
Unprompted review
LendInvest logo

Reply from LendInvest

Hi JR,

Thank you for taking the time to leave this review, and we're delighted to know that you've had a great experience working with us. We'll be sure to pass on your kind words to Gordon, as we always share feedback with our teams.

Please don't hesitate to reach out if you need any assistance, and we look forward to helping you support your clients in 2026 and beyond!

Best wishes,
The LendInvest Team

Rated 5 out of 5 stars

Complex case made easy

Great service, swift turnaround and real underwriters that pick up the phone.

Complex case made easy.

Thank you to Ed Appleby and Gordon Gray .

December 12, 2025
Unprompted review
LendInvest logo

Reply from LendInvest

Hi Simon,

Thank you for taking the time to leave this reply, and we're delighted to know that you've had a great experience working with us. We always share feedback with our teams, and we'll pass on your kind words to Ed and Gordon.

We're looking forward to working with you again, and please don't hesitate to reach out if you need anything else in the meantime.

Best,
The LendInvest Team

Rated 5 out of 5 stars

Brilliant service from Adam Palmer

Brilliant service from Adam Palmer. The speed at which he handled everything was exceptional.

Adam was always available when needed, making the whole process smooth and stress-free.

Outstanding Service

December 4, 2025
Unprompted review
LendInvest logo

Reply from LendInvest

Hi Solomon,

Thank you for taking the time to leave this review, and we're thrilled to know that you've had a great experience working with us. We always share feedback with our teams, and we'll be sure to pass on your kind words to Adam.

We look forward to assisting you on your next property deal, and please don't hesitate to reach out if you need anything else.

Best,
The LendInvest Team

Rated 5 out of 5 stars

Professional

Professional, friendly and informative. A very good service.

December 2, 2025
Unprompted review
LendInvest logo

Reply from LendInvest

Hi Zerina,

Thank you for taking the time to leave this review and we're so pleased that you had a good experience working with us.

Please don't hesitate to reach out should you need anything else, and we're looking forward to helping you complete your next deal!

Best,
The LendInvest Team

Rated 5 out of 5 stars

Tom Meikle was great

Tom Meikle was great, super helpful, managed to get a rate switch done that was due to start within 2 days! He kept me informed throughout the process. He went above and beyond!

November 27, 2025
Unprompted review
LendInvest logo

Reply from LendInvest

Hi VJ,

Thank you for taking the time to leave this review, and we're happy to hear that you've had a great experience working with us. We always share feedback with our teams, and we'll be sure to pass on your kind words to Tom.

We're looking forward to continuing providing you and your clients the best support and service, please don't hesitate to reach out should you need anything else!

Best,
The LendInvest Team

Rated 5 out of 5 stars

Great Investor Lender

Lender understood the complexity of the case and was able to answer inquiries quickly

November 3, 2025
Unprompted review
LendInvest logo

Reply from LendInvest

Hi there,

Thanks for leaving this review, and we're thrilled that you had a great experience working with us. If you need anything else regarding your case, please don't hesitate to reach out!

Best,
The LendInvest Team

Rated 5 out of 5 stars

Outstanding Broker Support

Outstanding broker support from Kieran at LendInvest. His due diligence and commitment ensured a seamless experience from start to finish. Highly recommend.

November 10, 2025
Unprompted review
LendInvest logo

Reply from LendInvest

Hi there,

Thank you for taking the time to leave this review, and we're really pleased to know that you had a great experience working with us. We also pass on feedback to our teams, and we'll be sure to share your kind words with Kieran.

Thanks again, and if you need anything else, please don't hesitate to reach out!

Best,
The LendInvest Team

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