LendInvest Reviews 577

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 93 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and positive attitude, highlighting exceptional customer service and quick response times. Many appreciate the common-sense approach from underwriters and the overall efficiency and ease of the user experience, often noting how quickly deals are processed and completed. However, some people were dissatisfied with the customer service, mentioning long hold times and unanswered messages. A few other people also felt that the company did not keep them updated on investments and expressed concerns about the handling of bad debt and recovery efforts.

What people talk about most

Staff

People report positive experiences with staff, highlighting their professionalism, responsiveness, and... See more

Service

Customers consistently note positive experiences with service. Reviewers frequently highlight the team's... See more

Response time

Consumers generally express satisfaction with the response times. Many reviewers highlight the quick... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting the team's responsiveness,... See more

User experience

Reviewers highlight positive aspects of user experience, consistently describing it as professional,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Shane Wallace is our BDM and is fantastic, any questions or assistance on cases is dealt promptly. Underwriters use common sense and easy to reach. Online system quick and easy to use. Speedy applicat... See more

Company replied

Rated 5 out of 5 stars

I used Lendinvest recently to refinance part of a large portfolio and the process was so much smoother than many of the other lenders. Start to finish they took less than half the time the some other... See more

Company replied

Rated 5 out of 5 stars

Always a pleasure working with LendInvest. You can tell that they take pride in both the client and broker experience and are just as committed to meeting tight deadlines. The whole team are incredi... See more

Company replied

Rated 5 out of 5 stars

Great remortgage experience with Lendinvest and particularly Tom. It took me a few calls to get put through to someone but once I was through Tom assisted really well, got me onto a new 2yr fix and ta... See more

Company replied


Company details

  1. Non-Bank Financial Service
  2. Mortgage Lender

Written by the company

LendInvest is the UK's leading platform for mortgages. Having lent over £6 billion of short term, buy to let and homeowner mortgages, LendInvest is making mortgages simple. LendInvest uses technology to provide borrowers high quality property finance, and makes it possible for investors - from individuals to global financial institutions including Lloyds, J.P. Morgan, HSBC, Citigroup and NAB - to invest in the loans it originates in return for a stable income secured against property.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

577 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 63% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Fab team

Great working with the team as always. Good communication and speed to pick up the case. Will is a superstar :)

November 5, 2025
Unprompted review
LendInvest logo

Reply from LendInvest

Hi Helen,

Thanks for taking the time to leave this review, and we're thrilled to know that you've had a great experience working with us. We always share our feedback with our teams and we will definitely pass on your kind words to Will.

We're looking forward to supporting you and your clients in the future, please don't hesitate to reach out should you need anything!

Best wishes,
The LendInvest Team

Rated 1 out of 5 stars

Poor communication on the status of loans

This Company needs to provide better and more regular updates on the status of loans.

November 8, 2025
Unprompted review
LendInvest logo

Reply from LendInvest

Hi,

Thank you for taking the time to leave this review and we are sorry that you feel you’ve had a poor experience working with us. Please be assured we take all feedback seriously, and we will working with our investor relations team to ensure your concerns are addressed.

In the meantime, should you wish to file a formal complaint, please email compliance@Lendinvest.com, and a member of our team will contact you to explain the process.

Kind regard,
The LendInvest Team

Rated 5 out of 5 stars

Another succesful loan completion for a…

Another succesful loan completion for a client using LendInvest - Excellent service and communication at all stages

November 6, 2025
Unprompted review
LendInvest logo

Reply from LendInvest

Hi there,

Thank you for taking the time to leave this review, and we're thrilled that you had a great experience working with us.

We're looking forward to helping you complete you complete the next deal for your clients!

Best wishes,
The LendInvest Team

Rated 5 out of 5 stars

Most efficient lender at the moment

I used Lendinvest recently to refinance part of a large portfolio and the process was so much smoother than many of the other lenders. Start to finish they took less than half the time the some other loans funding the company took. A massive thank you to Tom and Leanne who helped get the deal over the line before a penalty deadline that was coming up.

October 28, 2025
Unprompted review
LendInvest logo

Reply from LendInvest

Hi David,

Thank you for taking the time to leave this review, and we're pleased to know that you've had a great experience working with us. We take great pride in simple and efficient lending, and we'll be sure to pass on your kind words to Tom and Leanne.

We're looking forward to helping you complete your next deal, and please don't hesitate to reach out if you need anything!

Best,
The LendInvest Team

Rated 4 out of 5 stars

Kieran Route was brilliant

Kieran Route was brilliant. For a rather complicated and specialised situation they were very supportive

October 24, 2025
Unprompted review
LendInvest logo

Reply from LendInvest

Hi Yve,

Thanks so much for taking the time to leave this review. We always share feedback with our teams and we'll be sure to pass on your kind words to Kieran.

We're looking forward to completing your next deal, and please don't hesitate to reach out if you need anything!

Best,
The LendInvest Team

Rated 5 out of 5 stars

5* service

From application received to mortgage offer coming out was 3 days. Lots of sensible questions were asked by underwriting and answered nice and quickly. LendInvest are always my BTL lender of choice

October 24, 2025
Unprompted review
LendInvest logo

Reply from LendInvest

Hi Ben,

Thank you for taking the time to leave this review, and we're thrilled that you had a great experience working with us. We're happy to be your BTL lender of choice and look forward to completing your next deal.

Please reach out if you should need anything else!

Best,
The LendInvest Team

Rated 5 out of 5 stars

Dealing Abigail very professional and…

Dealing Abigail very professional and clear and easy to deal with.

October 22, 2025
Unprompted review
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Reply from LendInvest

Hi Manvinder,

Thank you for taking the time to leave this review! We always share feedback with our teams and we'll be sure to pass on your kind words to Abigail.

We look forward to working with you again in the future, and if you should need anything, please don't hesitate to reach out!

Best,
The LendInvest Team

Rated 5 out of 5 stars

very friendly and helpful

very friendly and helpfull

October 21, 2025
Unprompted review
LendInvest logo

Reply from LendInvest

Hi there,

Thank you for taking the time to leave this review, and we're pleased to know that you had a great experience working with us.

Best,
The LendInvest Team

Rated 5 out of 5 stars

Great service from Kieran at Lendinvest

Lendinvest are usually easy and efficient to deal with, so I expected the same recently. However, our case manager, Kieran Route completely exceeded my expectations. Our case was long and complex but he remained extremely helpful, friendly and was quick to respond throughout, making the process so much easier. He really knows his stuff and is a credit to the company. Hope to work with Lendinvest (and Kieran) again very soon!

October 21, 2025
Unprompted review
LendInvest logo

Reply from LendInvest

Hi Nessmah,

Thank you for taking the time to leave this review, and apologies for our delayed response. We're thrilled to learn that you've had a great experience working with us. We'll be sure to pass on your kind words to Kieran.

We're looking forward to working with you again very soon, please don't hesitate to reach out should you need anything else.

Best,
The LendInvest Team

Rated 5 out of 5 stars

LendInvest — a lender that gets it done!

LendInvest — a lender that gets it done!
Huge thanks to LendInvest and the temans, and of course to Nicholas Hamilton & Abby Challen — they don’t look for problems, they find solutions. Always responsive, always make deals happen.

October 10, 2025
Unprompted review
LendInvest logo

Reply from LendInvest

Hi Aron,

Thank you for taking the time to leave this review, and apologies in our delayed response to this. We're thrilled that you've had a great experience working with us, and we'll be sure to pass on the kind words to both Nicholas and Abby.

We looking forward to getting your next deal done! Please don't hesitate to reach out should you need anything else.

Best wishes,
The LendInvest Team

Rated 5 out of 5 stars

Speed and Smooth

With all the Lenders coming up LendInvest have still got it by far
on the a straight forward case the speed and the process are so good and smooth, no need of chasseing and all checks are going on in the background while valuation taking place!

completion is also very quick and easy

and of course fantastic BDM who will help with everything any time with kindness Abby Challen

October 3, 2025
Unprompted review
LendInvest logo

Reply from LendInvest

Hi Shlomo,

Thank you for taking the time to leave this review, and the kind words. We're thrilled that you've had a great experience working with us.

We always share feedback with our teams, and we'll definitely pass long the nice words and comments to Abi.

Please don't hesitate to reach out if you need anything, and we look forward to supporting you and your clients on their next property deal!

Best,
The LendInvest Team

Rated 5 out of 5 stars

Fantastic service from Kieran Route and…

Fantastic service from Kieran Route and the completions team at Lendinvest as always. Quick to resolve any problems and pro active in their approach to progressing matters in a timely manner

October 13, 2025
Unprompted review
LendInvest logo

Reply from LendInvest

Hi Natalie,

Thank you for taking the time to leave this review and for the kind words about Kieran. We'll be sure to pass on your feedback to him.

We're thrilled that you've had a great experience working with us! Please reach out if you should need anything, and we're looking forward to completing your next deal.

Best,
The LendInvest Team

Rated 5 out of 5 stars

Always a pleasure working with…

Always a pleasure working with LendInvest. You can tell that they take pride in both the client and broker experience and are just as committed to meeting tight deadlines. The whole team are incredible but to name a few Rena, Carol and Nam and absolute Godsends!

Thank you for always pulling through!

October 10, 2025
Unprompted review
LendInvest logo

Reply from LendInvest

Hi Louise,

Thank you for taking the time to leave this review, and for the kind words. We're thrilled to know that you've had a great experience working with us. We take pride in our service, and we'll be sure to pass on your feedback to Rena, Carol and Nam.

We're looking forward to completing the next deal with you, until then, please don't hesitate to reach out if you need anything!

Best,
The LendInvest Team

Rated 5 out of 5 stars

Always great working with Lendinvest

Always great working with the LendInvest Buy-to-Let and Bridging teams.

We work closely with Thomas Steer and Nicholas Hamilton on the Buy-to-Let side, and I’m always impressed by their down-to-earth attitude and common-sense approach whenever something tricky comes up on a case.

September 11, 2025
Unprompted review
LendInvest logo

Reply from LendInvest

Hi Zoltan,

Thank you for taking the time to leave this review, and we're thrilled to know that you've had a great experience working with us. We share feedback with our teams regularly, and we'll be sure to pass on the kind words to Thomas and Nicholas.

Please reach out if you need anything from us, and we look forward to working with you again!

Best,
The LendInvest Team

Rated 5 out of 5 stars

Tom Meikle - Lend Invest - 5 stars!

Worked with Tom Meikle on a number of property BTL's and found him excellent - easy to deal with and very efficient. I would highly recommend Lend Invest

October 10, 2025
Unprompted review
LendInvest logo

Reply from LendInvest

Hi Dan,

Thank you for taking the time to write this review, and we're thrilled that you've had a great experience working with us. We always share feedback with our teams, and we'll be sure to pass on your kind words to Tom.

We're looking forward to helping complete your next deal, and please don't hesitate to reach out if you need anything from us in the meantime!

Best,
The LendInvest Team

Rated 5 out of 5 stars

Excellent Service from LendInvest and Keiran Route

Always great to deal with LendInvest for bridging or BTL finance. Just completed a bridging finance deal, and Keiran Route has been excellent throughout, always reachable by email and phone when needed. I can highly recommend LendInvest for their speed, efficiency, and easy-to-use online application interface.

October 9, 2025
Unprompted review
LendInvest logo

Reply from LendInvest

Hi there,

Thank you for taking the time to leave this review and we sincerely appreciate the kind words. We always share feedback with our teams, and we'll be sure to pass on your kudos to Kieran.

We take great pride in our service and Mortgages Portal and we're thrilled that you consider us a trusted lending partner.

If you need anything please don't hesitate to reach out, and we look forward to completing your next deal!

Best,
The LendInvest Team

Rated 5 out of 5 stars

fast, efficient lender

fast, efficient lender. I had my application submitted and offered in a couple weeks, which included a physical valuation. limited documentation asked for which avoids headaches for broker and borrower.

A common sense approach by BDMs and Underwriters also makes a massive difference.

October 9, 2025
Unprompted review
LendInvest logo

Reply from LendInvest

Hi Michael,

Thank you for taking the time to leave this review, and for the kind words. We're thrilled you've had a great experience working with us. We've worked really hard to make the mortgage process as efficient as possible.

We're looking forward to working with you again in the future, and in the meantime, if you need anything please don't hesitate to reach out!

Best,
The LendInvest Team

Rated 5 out of 5 stars

Service and Products

Product offering is very good. We have done quite a few BTLs over last year and the BD and Underwriting team provide an excellent service. Their case manager Liv Roscoe is 1st class

September 3, 2025
Unprompted review
LendInvest logo

Reply from LendInvest

Hi Donna,

Thank you for taking the time to leave this review, and we're thrilled to know that you've had a good experience working with us over the last year. We always pass on feedback to our teams, and we'll be share to pass on your kind words to our BDMs, Underwriting team and Liv.

Please let us know if you need anything else, and we look forward to working with you again very soon!

Best,
The LendInvest Team

Rated 5 out of 5 stars

Nicholas Hamilton


Nicholas Hamilton - Super helpful & good knowledge bank

October 8, 2025
Unprompted review
LendInvest logo

Reply from LendInvest

Dear Manoj,

Thank you for taking the time to leave this review. We always share feedback with our colleagues, and we'll be sure to pass on your kind words to Nicholas.

We look forward to helping you complete your next property deal, in the meantime, please don't hesitate to reach out!

Best,
The LendInvest Team

Rated 5 out of 5 stars

Great People Great Lender

Have been working with Lendinvest for Just over 2 years now and with the brilliant support from Business Developments Managers and Underwriters like Nicholas, John, Daryl, Paige and many many more we have been able to build portfolios for clients using common sense lending and seamless processes - Top Firm with Top People!

October 8, 2025
Unprompted review
LendInvest logo

Reply from LendInvest

Dear Leon,

Thank you for taking the time to leave this review and for your kind words, we're thrilled that you've had a great experience working with us over the last 2 years.

We always pass on feedback to our teams, and we're looking forward to continue to work with you and your clients.

Again, thank you for this review, and if you need anything, please don't hesitate to reach out!

Best,
The LendInvest Team

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