Lennar Reviews 180

This has been the worst experience of all time! From the realtor, lender, and someone at lennar! As first time buyers we got scammed and miss informed incorrectly! This has been the worst thing that can happen to someone and hear that they will stay with our 12,100k and not give it back after all the disrespect they caused! We have proof and will not stop until we get our money back!

Low low quality. Company goal is to close homes, not satisfy customers

Lennar promised long term roof repair and maintenance in writing along with exterior maintenance with our new Villa. One day before HOA turnover, Lennar passed an amendment #5 and took away advertised amenities that will cost Villa owners hundreds a month. Deceitful business practices, Bait and switch. Do not trust Lennar! You may not get what they promise!

I would probably give this Mortgage Company a zero if there was one. It was the worst experience of my life. It started out really well. I gave them the papers they requested and really wasn't getting much feedback. There were times I emailed or called them to see what was going on, without response, which happened quite a bit. The only reason I went with them was because they were offering Seller Credits. Well if I knew what I know now, I would have gone somewhere else and had A LOAN QUICKLY. On my way down to South Carolina they were telling me I wasn't going to get the loan. Two days before signing!!!!! I was persistent and finished the trip. They tried to make me bring more money to the table of which I refused(because they weren't going to accept Alimony as income) have you ever heard of such a thing? Anyway I gave them 2 alternatives, either they include the Alimony as income and go back to the original loan or I would go and get a loan from someone else-PERIOD!!!! Within 20 minutes I received a text message that the underwriters would accept the income. When I asked for it to be put into an email, I WAS TOLD ONLY THE UNDERWRTERS COULD DO THAT!!!!! I never got it, but a day later the loan was signed and I got the home. Something isn't kosher with what they are doing- which I haven't figured out yet. I understand they aren't rated well by anyone, but didn't find out until later. It's a shame , because they do have some workers who are good, but there is something shadey going on. I was even told by a supervisor that I was being told by these guys I wasn't getting the loan and I said, not they DID NOT!!!! Aaron the construction manager is great! He was very thorough and wants to make the build right for you. I don't think I would go near anything they do again!! I wish I knew about these reviews before I started with the mortgage.

This Home Builder screws over real estate agents/brokers. Do not take your clients here. They cut agents and brokers completely out of the deal no matter how much time you have invested. They are only out for themselves and have no ethics.

I’m struggling between the number of stars. I settled on 3 because overall the home itself works well and I haven’t had that many issues.

My frustrations have all been on the Lennar management side. I’ve had multiple things that were promised to me at closing that I’m still waiting for — once you close, they have other priorities.

I also see some bad practices, like lumber left out in the pouring rain uncovered for weeks at a time, and nonsecured dumpsters. Trash from construction flies in my yard every day.

I’m pissed that they chose a property management company for the HOA, because residents have no say in HOA rules until the construction period of three years is over.

Lennar is also in bed with all its service providers, including the mandatory solar panels, and takes kickbacks that they don’t disclose. I got manipulated into using their mortgage company because they said it was “too late” to back out without specifying a deadline earlier, snd had a terrible experience where the loan officer was unresponsive and we had to move the closing date because he didn’t give me instructions for the down payment until less than 24 hours prior.

I keep being told that the staff is overworked and that’s why things are going slowly. …..????? Fix the damn problem.

Would I do it again? Probably, since inventory is absurdly limited now. But beware that it will be an enormous pain.

In January 2021 I entered into a contract with lennar to purchase a new pre construction home at Galiano pointe:beacon collection. I got conditionally approved for the loan I gave my down payment and everything was running smoothly. I got a call from the manager yesterday (2/6/2021) telling me that they have to cancel my contract because they don't have approved plans for the home and they don't have enough materials to finish building in 2021. He also said that because they don't have a projected due date for the house to be finished and because it could run into 2022 he has to break the contract with me. He also stated that once everything is approved I would get a call to see if I was still interested in buying the house but with a new price depending on the market value at that time. I don't understand how lennar could enter into a contract without having approved plans or enough materials. So now I have to end the contract and lose the price that I was locked into when I know the market value has already gone up $10,000.00. This is such a scam.

I had a house built in Gold Canyon AZ. The roof leaked, the plumbing leaked, the sink drain leaked. The paint job is as sloppy as I’ve ever seen(30 years in construction industry). Some places did not receive paint. Don’t think they cleaned it at all. Doors damaged, mirror scratched. You get the just of this conversation. By the time they get back into my house it will be one year from the start.

My house is Lennar CalAtlantic home. When I signed the purchase contract, I was given Lennar Warranty which specifies kind of "bumper to bumper" warranty service including paint job and cabinetry fix, etc. However, Lennar will not follow through the terms claiming that I should have gotten a "CalAtlantic warranty" instead, which only offers fixing nail pops on drywalls. But they cannot provide me with the evidence that I had received such a warranty during the closing because I never did. I have complained and informed them that my warranty is different, but they will not respond and ignore. So I had to pay out of pocket for things that would normally have been done under warranty. Since then I have read many reviews about how deplorable Lennar's customer service is. I can't believe how such a big company does it's customer service so poorly and still is in business. I was advised by a few people to file a complaint with the Attorney General and I might do that actually.

Very disappointed with our recent experience with Lennar-yorkville duplexes in rain tree! We were all set to move forward with new build until we found out things that were not consistent with what our sales consultant Meghan Berki told us. Obviously she will tell you whatever you want to hear to get a sale! She wasn’t honest about taxes on our lot, claimed the paper she showed us in sales office was for our lot but ended up not being the case, the association fee, lied about how much a month it was for BOTH masters & duplexs in front of us & our realitor! Also before we went through with sending out deposit we asked her directly on the phone how long it would take for the deposit back if it came down to it. She told us 14 days! Which I guess isn’t the case either! Could take 4 weeks to even get one mailed! Which is abosulotely Ridiculous ! We are getting the run around on timeframe from her boss, her supervisor & have yet to hear back from heather. Whoever this is. Thankfully we had an attorney review period and were able to get out of this contract! Can’t believe they would conduct business like this! beware! They just tell you what you want to here! We want to hear from “accounting” to get our check our immediately!!

Beware of yorkville raintree new build & their sales team!

On Friday, September 18th, 2020, my realtor and I arrived at my newly built Lennar home for my first walkthrough before closing. We found that minor repairs had not been made yet (paint was still chipped, one of the windows hadn’t been sealed, the floors were covered in paint(?) stains despite having just been cleaned, a vent in the bathroom was hanging down out of the ceiling, etc.), and the major ones (roof, stairs, etc.), as specified by the inspection report, hadn’t been made yet, either. I asked the Lennar rep who was doing my walkthrough, James “Jim” Ridings, for the blue tape so my realtor and I could mark minor repairs, and his response was, “Oh, we don’t do that,” and he told me to “point out” things that needed fixing and he would just “take notes.”

Jim conducted the walkthrough, dismissing everything we pointed out as “Oh, that’ll get done during final clean” or “Yeah, they’ll do that later.” There was even an issue with the caulking/sealant to the door leading to the garage, and a line of ants were marching from one hole in the caulking to another hole in the caulking on the other side of the threshold, and I pointed to it, asking for it to be resealed AND HE SAID, “Well, ants are gonna get in no matter what you do, and we don’t spray for insects, anyway.” My realtor and I looked at each other in disbelief. I looked at him and said, “Seal it anyway.”

After that abysmal walkthrough, Jim asked me to sign a document which stated that I found no issues with the house. I said no. Specifically, I said, “I’m not going to sign that until all of the repairs are made,” and the reinspection was scheduled for later that day, so there was no way of knowing if the HVAC, roof, and stairs had been fixed and up to code. He insisted that I sign the document, and again I told him no, not until everything was fixed. So, he went outside, found a construction associate, and took him through the house with a bucket of paint and a brush, touching up spots on the walls, but spilling paint drops on the floor in the process. The ants and caulking didn’t get fixed until I point-blank asked him for the third time to fix it.

HERE’S THE PROBLEMATIC PART. (Yes, somehow it gets worse.) At this point in the walkthrough, the vent in the bathroom was still hanging out of the ceiling and I didn’t know yet if the roof, HVAC, or any other major repairs had been made. Jim came up to me with an iPad, the document (stating that I found "no issues with the house" when clearly there were) pulled up, my signature PRE-LOADED into the signature line. He showed it to me, did not wait for me to respond, clicked “Sign” and “Finish,” and said, “You’re good to go!” My jaw dropped and my agent and I were both stunned.

Reread that if you need to.

To be very clear: the Lennar rep, Jim Ridings, without my acknowledgment or consent, SIGNED IT FOR ME ANYWAY. That’s a crime. He FORGED MY SIGNATURE on a legal document that was contractually part of a $200K+ purchase agreement. My attorney said I could take them to court if I wanted to, but I don’t have the time or mental bandwidth to do that, not for $500. And, honestly, that’s probably what they bank on — people who, for whatever reason, can’t or won’t take them to court for such a small amount.

Anyway, the house failed reinspection, too. Even if everything had gone smoothly with that reinspection, I still would have cancelled, because what absolutely did it for me was being gaslighted, disrespected, and bulldozed by Lennar, in more ways than just Jim committing electronic forgery.

I never received any word that disciplinary action would be taken with Jim; I never received any word from any manager, at all, about anything.

Shortly after cancelling, I got a call from one of the construction associates who was working on my house. He let me know that the home had been vandalized and broken into over the weekend, and the appliances had been stolen. Not that I needed another sign, but I got one anyway.

I dodged a bullet by running, not walking, away from this company. Highly recommend you do the same.

Run away, don’t buy a lennar home!

Lennar current managers/directors in the San Antonio area are condensing and rude

I have also had several rude and condensed conversations with Edgar..
Who says If I want to be more difficult he will just change my home plan because he can do that per the contact...

I’m trying to settle this before getting legal involved.. but with your terrible managers in San Antonio I’m thinking I don’t have much of an option.

I also have a BBB case open as well.

My issues now are the sales agent agreed to take off 1,000 dollars off my home due to all the issues he created.. then he quite and lennar refuses to honor this even though I have a text confirming this... I tried to offer something in the middle, buy them moving up my closing so I do t lose money in the process... but instead the declined..
now my homes slab was poorer too short.
It was poured to the new plan not the old plan and the manager Edgar basically told me he was doing this for me... that my home should be the new one...but structure wise adding that tiny amount of slab is will need to be reviewed by a engineer.. he says I can pay for one on my own, but this is not my mistake...
also on the call he told me if I was to continue to be difficult he would just left it short and it would be my issues...

This is the most terrible experience I’ve had with any company.

And to add to this issue we already purchased a home in the subdivision under the understanding that my original deal on my home would be completed..
so now I have an elderly mother at a location that is 40 mins away from me currently and a company that is running a bait and switch on my home.

I don’t want to have to move to a legal action but at this point I don’t see any other options since now we will if y’all aren’t able to get my a home with what I requested and it’s structural sound and there is a signed report from an engineer.. we will have to bring my mothers house into the legal action since she won’t be able to live in this home.

Annie

Not enough room here to share our experiences with our Lennar house purchased June 9, 2017. Improper grading, flooding, differential foundation settling, drywall cracking, sloped and bulging floors. All of this was discovered within 13 months of moving in. And now 3 years later...still not fixed. Delay, parade more people around, delay, change Lennar Rep, delay. Please visit this site my wife and I put together to share our experience. lennarbuilderreview.com

If you are buying a home, do your research before you settle with lennar. There are plenty of builders out there. Lennar homes are built quickly and they cut corners. We have a lennar home that we bought less than a year ago and the home has many issues (including serious issues). Save your money and your well-being. Do not be fooled by their warranty, it is a year but if they deemed something within standards they will deny your claim and you'll be stuck with the repair. Most contractors they use for the jobs do a very bad job on repairs and make things worst. I would not recommend a lennar home to anyone...if I knew what I was going to go through with lennar ..inqould have never step foot in their community.

Love my home - happy home owner of nearly 5 years. Friendly mortgage, title, sales and construction. Even 5 yrs later, if I have a problem I know who to go to.

I want to share my experience with buying home through this company.
1) They build housed fast with no regard to quality.
2)They leave lot of work incomplete at settlement time which does not get done even after months of the calling emailing.
3) Warranty staff does not pick calls or respond to emails.
They tore open my carpet too fix a leak (new home and had a leak) and promised to fix the same but still no response.