Leonidas Brighton Reviews 412

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 77 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, often describing the chocolates as delicious and fresh. Many people appreciate the efficient delivery service, noting that orders arrive quickly and on time. The overall service is frequently highlighted as excellent, with consumers finding the ordering process straightforward and the staff helpful. However, some customers also noted issues with delivery, including delayed or lost packages, and in a few instances, damaged products upon arrival. A small number of people expressed dissatisfaction with substitutions in their orders or with the packaging not being adequately sized for the contents. There were also isolated reports of orders being unexpectedly canceled or not arriving at all, leading to disappointment.

What people talk about most

Product

People report positive experiences with product, often describing the chocolates as delicious, amazing, and... See more

Delivery service

Customers consistently note positive experiences with delivery service. Many reviewers praise the fast and... See more

Quality

Clients share positive opinions on quality, consistently praising the deliciousness and freshness of the... See more

Order

Customers had positive experiences with order. Many reviewers praised the straightforward online ordering... See more

Service

Consumers find service to be positive. Many reviewers consistently praise the excellent and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Leonidas has been one of my favourite luxury chocolates, for decades. I can only purchase them online, as I am not near any of their stores. The Royal Mail took six days to deliver a recent... See more

Company replied

Rated 5 out of 5 stars

Beautiful fresh chocolates delivered by Royal Mail in 24hrs. Gentleman in the shop kept me informed on my order and offered alternatives. Will be ordering from here all the time now after a run... See more

Company replied

Rated 5 out of 5 stars

Leonidas is a brand that I already know and trust for quality chocolates. The website of Leonidas Brighton is easy to use and has a large variety, which is important for a chocolate lover who is preci... See more

Company replied

Rated 5 out of 5 stars

Absolutely beautiful little gift wrapped box containing delicious chocolates. Lovely that you can choose the flavours you want, rather than being stuck with ones you don't like

Company replied


Company details

  1. Chocolate Shop
  2. Chocolate Artisan

Written by the company

We are the Leonidas Belgian Chocolates Official UK Retailer, since 2018. As a chocolate shop in Brighton, we have one of the largest selections of pralines freshly delivered weekly from the Leonidas factory in Brussels. All our Leonidas chocolates are stored in our climate-controlled environment. All boxes are hand packed at our chocolate store in Brighton and can be customised. We are located only 2 minutes walking distance from the Brighton Train Station.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

412 reviews

5-star
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2-star
1-star

Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Fantastic product and awesome customer…

Fantastic product and awesome customer service ******

March 25, 2025
Leonidas Brighton logo

Reply from Leonidas Brighton

Thank you, Peter! We’re thrilled you loved the Leonidas chocolates and had a great experience with us. Your support means the world!

#LeonidasBrighton #CustomerLove #FiveStarReview #BelgianChocolate #HappyCustomers #LeonidasUK #LuxuryChocolates

Rated 5 out of 5 stars

I found it easier to order from this…

I found it easier to order from this particular website

March 30, 2025
Leonidas Brighton logo

Reply from Leonidas Brighton

Dear Jane,

Thank you so much for your kind feedback! We’re so pleased to hear that you found it easier to order from our website — we always aim to make the experience as smooth and enjoyable as possible.

We truly appreciate your support and look forward to welcoming you again soon!

Warm regards,
Leonidas Brighton
Customer Service Team

Rated 5 out of 5 stars

A good service experience all round.

It was easy to place my on-line order. The chocolates arrived safely and on time, and were well packaged. A good service experience all round.

March 27, 2025
Leonidas Brighton logo

Reply from Leonidas Brighton

Hi Peter,
Thank you so much for your kind words! We’re delighted to hear that you found the ordering process easy and that your chocolates arrived safely and on time. It means a lot to us that you had a positive experience all round. We hope to welcome you back again soon!
Best regards,
Leonidas Brighton
Customer Service team

Rated 5 out of 5 stars

Wonderful chocolates and exceptional…

Wonderful chocolates and exceptional service. Next day delivery made these the perfect gift.

March 26, 2025
Leonidas Brighton logo

Reply from Leonidas Brighton

Hi N Wright,
Thank you for the lovely feedback! We’re so pleased to hear you enjoyed the chocolates and that our next day delivery helped make them the perfect gift. We truly appreciate your support and hope to see you again soon!
Best wishes,
Leonidas Brighton
Customer Service team

Rated 5 out of 5 stars

Fabulous service.

Fabulous service.

March 25, 2025
Leonidas Brighton logo

Reply from Leonidas Brighton

Hi Mark,
Thank you for the great review! We’re thrilled to hear you were happy with our service. Looking forward to serving you again soon!
Best regards,
Leonidas Brighton
Customer Service Team

Rated 5 out of 5 stars

My favourite chocolates

My favourite chocolates, being half Belgian! So pleased to find them in the UK. Well packaged and arrived on time.

March 25, 2025
Leonidas Brighton logo

Reply from Leonidas Brighton

Hi there,
We’re so happy to hear that you found your favourite chocolates with us—especially with your Belgian roots! It’s great to know they arrived safely and on time. Thank you for your lovely review, and we hope to treat you again soon!
Warm regards,
Leonidas Brighton
Customer Service Team

Rated 5 out of 5 stars

All as expected

All as expected - perfect eggs and a great variety

March 25, 2025
Leonidas Brighton logo

Reply from Leonidas Brighton

Hi Lucy,
Thank you for the kind words! We’re so glad to hear the eggs were perfect and that you enjoyed the variety. It’s great to know everything met your expectations. Hope to see you back again soon!
Best wishes,
Leonidas Brighton
Customer Service Team

Rated 4 out of 5 stars

Great Customer Service and Beautiful Chocolates

Some problems with the Courier/s but Customer Service were really easy to contact and helped me through the process. Chocolates beautifully wrapped, these are wedding favors so looking forward to tasting them soon.

March 27, 2025
Leonidas Brighton logo

Reply from Leonidas Brighton

Hi S. Livermore,
Thank you for your honest feedback. We’re sorry to hear there were some courier issues, but we’re really glad our customer service team could support you through it. Delighted to hear the chocolates arrived beautifully wrapped—we hope they make your wedding day even more special! Can’t wait for you to try them!
Warmest wishes,
Leonidas Brighton

Rated 5 out of 5 stars

Excellent service

Excellent service, Coco was really helpful and the chocolates arrived in good time, thank you. They tasted wonderful as always!

March 7, 2025
Leonidas Brighton logo

Reply from Leonidas Brighton

Dear Lesley,

Thank you so much for your kind words! We’re delighted to hear that our team was helpful and that your chocolates arrived on time. It’s wonderful to know you enjoyed them – we always strive to deliver the best experience.

We truly appreciate your support and look forward to serving you again soon!

Warm regards,
Leonidas Brighton team

Rated 5 out of 5 stars

Delicious chocolates

Delicious chocolates, my favourite, carefully wrapped and good delivery service.

March 10, 2025
Leonidas Brighton logo

Reply from Leonidas Brighton

Hi Ellie,

Thank you for your kind words! We’re so happy to hear that you love our chocolates and that you were pleased with the packaging and delivery.

We truly appreciate your support and look forward to serving you again soon!

Leonidas Brighton customer service team

Rated 5 out of 5 stars

Easy ordering process

Easy ordering process, efficient delivery. Perhaps a little expensive?

March 8, 2025
Leonidas Brighton logo

Reply from Leonidas Brighton

Hi Russell,

Thank you for your feedback! We’re glad to hear you found the ordering process easy and the delivery efficient.

We understand that premium Belgian chocolates can be a bit more expensive, but we always strive to offer the best quality and service. We truly appreciate your support and hope to see you again soon!

Leonidas Brighton customer service team

Rated 5 out of 5 stars

Great service!

Beautiful Chocolates I regularly buy for gifts!

March 3, 2025
Leonidas Brighton logo

Reply from Leonidas Brighton

Hi Maria,

Thank you for your lovely feedback! We’re so pleased to hear that you regularly choose our chocolates for gifts. It means a lot to us!

We look forward to serving you again soon.
Leonidas Brighton customer service team

Rated 5 out of 5 stars

perfect service

March 7, 2025
Leonidas Brighton logo

Reply from Leonidas Brighton

Thank you, Andrea! We’re delighted to hear you had a perfect experience. We truly appreciate your support and look forward to serving you again soon!

Rated 5 out of 5 stars

Very efficient service.

February 23, 2025
Leonidas Brighton logo

Reply from Leonidas Brighton

Hi Lillian,

Thank you for your feedback! We’re glad you found our service efficient and appreciate your support.

Best regards,
Leonidas Customer Support Team

Rated 5 out of 5 stars

All good

All good, my wife is really enjoying her chocolates. Thank you.

February 4, 2025
Leonidas Brighton logo

Reply from Leonidas Brighton

Hi Ian,

Thank you for your lovely feedback! We’re so happy to hear that your wife is enjoying her chocolates. It’s always a pleasure to bring joy through our treats. Looking forward to serving you again soon!

Best wishes,
Leonidas Brighton customer service team

Rated 3 out of 5 stars

Vegan box.

Vegan box.
Wouldn't buy more than a small box for anyone, a little boring after 1 of each of the 4,
So much more could be done to make an exceptional box of vegan chocs.
Pretty much like hotel Chocolat not to much effort or imagination but a token gesture.
Service excellent.

February 15, 2025
Unprompted review
Leonidas Brighton logo

Reply from Leonidas Brighton

Dear Alison,
Thank you for your honest feedback. At Leonidas,we always strive to do our very best and continuously improve.

Our vegan range is still new, and we see great potential to expand and enhance it in the future. Your support and feedback help us shape our offerings, and we truly appreciate it. Growth happens through encouragement, and we’d love for you to be part of that journey with us.

We’re delighted that you enjoyed our service, and we hope to surprise you with even more delicious vegan options soon!

Best regards,
Leonidas Brighton Team

Rated 5 out of 5 stars

Tasty chocolates and luxury packaging

Tasty chocolates and luxury packaging, done with care and one happy girlfriend.

February 4, 2025
Leonidas Brighton logo

Reply from Leonidas Brighton


“Hi Nathan,

Thank you for your kind words! We’re thrilled to hear that you loved our chocolates and packaging, and even happier that they brought joy to your girlfriend. We truly appreciate your support and hope to delight you again soon!

Best,
Leonidas Brighton team

Rated 5 out of 5 stars

Don't go to a Hotel, Leonidas is better :)

Excellent Quality, presentation and service. Superfast delivery and response from Leonidas Brighton. In my opinion, and many would agree, the best chocolates money can buy. Very well recieved by my wife on Valentines Day. Many thanks to you all at the Brighton branch, you have just gained yet another repeat customer.

February 14, 2025
Leonidas Brighton logo

Reply from Leonidas Brighton


Dear Mr. Simon,

Thank you so much for your wonderful review! We’re delighted to hear that you enjoyed our chocolates and that they made Valentine’s Day extra special for your wife. Your kind words about our quality, presentation, and service mean a lot to us.

We truly appreciate your support and are thrilled to have you as a repeat customer. We look forward to serving you again soon!

Best regards,
The Leonidas Brighton Team

Rated 5 out of 5 stars

Excellent experience, chocolates and staff. Very professional. It was worth every penny. You have got to visit this shop.

I had one of the best customer service experiences at Leonidas Chocolate Brighton. The manager was exceptionally professional, kind, and attentive, going above and beyond to ensure my Valentine's gift was perfect. I ordered a selection of their delicious, authentic chocolates along with a teddy bear online, and he made sure everything was beautifully packaged and delivered promptly.

The chocolates were plentiful, available in a variety of mouthwatering flavours, and absolutely fantastic. Communication with the manager was seamless—he was incredibly accommodating, even allowing me to change my greeting card message at the last minute. Despite the original message already being printed, he thoughtfully used a new card to include my updated note.

This is a wonderful place with amazing staff and exceptional chocolates. If you’re looking for quality treats and outstanding service, I highly recommend visiting. I’ll definitely be shopping here again soon!

February 12, 2025
Unprompted review
Leonidas Brighton logo

Reply from Leonidas Brighton


Hi Arsalan,

Wow—thank you for such a glowing review! We’re absolutely delighted to hear that you had such a fantastic experience with us. It means the world to know that our chocolates, packaging, and service met your expectations, especially for such a special occasion. We’ll be sure to pass your kind words on to our manager and team—they’ll be thrilled!

We truly appreciate your support and look forward to welcoming you back for more delicious treats soon.

Best regards,
Leonidas Brighton team

Rated 5 out of 5 stars

Fantastic

Fantastic. My partner loved them. The box these delicious chocolates came in was adorable. Definitely buying from these guys again!

February 3, 2025
Leonidas Brighton logo

Reply from Leonidas Brighton

Thank you, Elijah! We’re thrilled to hear that your partner loved the chocolates and that you appreciated the packaging. We can’t wait to send you more delicious treats in the future! 🍫✨

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