Leonidas Brighton Reviews 412

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 77 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, often describing the chocolates as delicious and fresh. Many people appreciate the efficient delivery service, noting that orders arrive quickly and on time. The overall service is frequently highlighted as excellent, with consumers finding the ordering process straightforward and the staff helpful. However, some customers also noted issues with delivery, including delayed or lost packages, and in a few instances, damaged products upon arrival. A small number of people expressed dissatisfaction with substitutions in their orders or with the packaging not being adequately sized for the contents. There were also isolated reports of orders being unexpectedly canceled or not arriving at all, leading to disappointment.

What people talk about most

Product

People report positive experiences with product, often describing the chocolates as delicious, amazing, and... See more

Delivery service

Customers consistently note positive experiences with delivery service. Many reviewers praise the fast and... See more

Quality

Clients share positive opinions on quality, consistently praising the deliciousness and freshness of the... See more

Order

Customers had positive experiences with order. Many reviewers praised the straightforward online ordering... See more

Service

Consumers find service to be positive. Many reviewers consistently praise the excellent and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Leonidas has been one of my favourite luxury chocolates, for decades. I can only purchase them online, as I am not near any of their stores. The Royal Mail took six days to deliver a recent... See more

Company replied

Rated 5 out of 5 stars

Beautiful fresh chocolates delivered by Royal Mail in 24hrs. Gentleman in the shop kept me informed on my order and offered alternatives. Will be ordering from here all the time now after a run... See more

Company replied

Rated 5 out of 5 stars

Leonidas is a brand that I already know and trust for quality chocolates. The website of Leonidas Brighton is easy to use and has a large variety, which is important for a chocolate lover who is preci... See more

Company replied

Rated 5 out of 5 stars

Absolutely beautiful little gift wrapped box containing delicious chocolates. Lovely that you can choose the flavours you want, rather than being stuck with ones you don't like

Company replied


Company details

  1. Chocolate Shop
  2. Chocolate Artisan

Written by the company

We are the Leonidas Belgian Chocolates Official UK Retailer, since 2018. As a chocolate shop in Brighton, we have one of the largest selections of pralines freshly delivered weekly from the Leonidas factory in Brussels. All our Leonidas chocolates are stored in our climate-controlled environment. All boxes are hand packed at our chocolate store in Brighton and can be customised. We are located only 2 minutes walking distance from the Brighton Train Station.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

412 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Very easy and clear system in place to…

Very easy and clear system in place to send chocolates as a gift.

February 3, 2025
Leonidas Brighton logo

Reply from Leonidas Brighton

Thank you for your kind review! We’re delighted to hear that you found our gifting process easy and clear. Making chocolate gifting simple and enjoyable is our goal, and we appreciate your support. We look forward to serving you again! 🍫✨

Rated 5 out of 5 stars

Excellent service and good choice

Excellent choice

January 31, 2025
Leonidas Brighton logo

Reply from Leonidas Brighton

Thank you, Helen! We’re so glad you enjoyed our selection and service. We appreciate your support and look forward to serving you again! 🍫✨

Rated 5 out of 5 stars

Always brilliant!

Another good experience with ordering! My package came in good timing, well packed and handled with care! Can’t wait to show my gifts I got for My boyfriend for Valentine’s Day! So happy there is a store in Brighton!

January 31, 2025
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Reply from Leonidas Brighton



Dear Charlotte,

Thank you so much for your kind words! We’re delighted to hear that you had another great experience ordering with us. It’s wonderful to know your package arrived on time and in perfect condition.

We hope your Valentine’s Day gifts bring lots of joy—what a lovely surprise for your boyfriend! And of course, we’re always happy to be your go-to chocolate shop in Brighton.

Looking forward to serving you again soon!

Best regards,
Leonidas Chocolate Brighton

Rated 5 out of 5 stars

The best chocolate served by the best…

The best chocolate served by the best people

February 3, 2025
Unprompted review
Leonidas Brighton logo

Reply from Leonidas Brighton

Dear Zuhal,

Thank you for your wonderful feedback! We truly appreciate your support and are so happy to hear that you enjoy both our chocolates and our service.

We look forward to serving you again soon!

Best regards,
Leonidas Chocolate Brighton

Rated 5 out of 5 stars

Delicious chocolates

Delicious chocolates, delivered speedily. Fantastic that you can pick your chocolates 😀

January 17, 2025
Leonidas Brighton logo

Reply from Leonidas Brighton

Thank you, Sharon! We’re thrilled to hear you enjoyed the chocolates and loved being able to pick your favorites. We’re also glad the delivery was speedy—it’s important to us that your treats arrive fresh and fast! We look forward to delighting you again soon.

Rated 5 out of 5 stars

Brilliant

Brilliant. Delicious chocolates. Beautifully wrapped

January 17, 2025
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Reply from Leonidas Brighton

Thank you, Jacqueline! We’re so pleased to hear you enjoyed the chocolates and appreciated the beautiful wrapping. It’s wonderful to know we could make your experience special. We look forward to treating you again soon!

Rated 5 out of 5 stars

Great and speedy service

Great and speedy service - will always use for my favourite chocolates! If you haven’t tried them…white chocolate Louise chocolates are a must!

January 19, 2025
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Reply from Leonidas Brighton

Thank you so much, Gemma! We’re delighted to hear you enjoyed our speedy service and that we’ve become your go-to for your favorite chocolates. The White Chocolate Louise chocolates are a fantastic choice—we’re thrilled you love them as much as we do! We can’t wait to serve you again soon.

Rated 5 out of 5 stars

Online shopping

Had a slight problem with an online order but on telephoning the shop it was all sorted very efficiently by Coco.

January 15, 2025
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Reply from Leonidas Brighton

Thank you for your feedback, Marilyn! We’re sorry to hear there was a slight issue with your order, but we’re glad our team was able to resolve it quickly and efficiently. Providing excellent service is our priority, and it’s great to know we could make things right. We look forward to serving you again soon!

Rated 5 out of 5 stars

Excellent chocolate and choice of…

Excellent chocolate and choice of product. Website easy to use. Beautifully packaged and safely delivered. Recipient extremely happy with the gift.

January 9, 2025
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Reply from Leonidas Brighton

Thank you, Miss Scales! We’re delighted to hear you enjoyed our selection and found the website easy to use. It’s wonderful to know the packaging and delivery met your expectations, and even better that the recipient was thrilled with their gift. We look forward to serving you again soon!

Rated 5 out of 5 stars

Loved the chocolates and the ease of…

Loved the chocolates and the ease of placing online orders

January 8, 2025
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Reply from Leonidas Brighton

Thank you, Vikram & Nita! We’re so glad to hear you loved the chocolates and found the online ordering process easy. We look forward to delighting you again soon!

Rated 4 out of 5 stars

Good quality and fresh chocolates with…

Good quality and fresh chocolates with a good selection. If ordering for Christmas, Easter or Valentine's then be sure to order early as you'll get a wider choice in stock. Would have given 5 stars except for an order I made for Christmas didn't arrive correctly wrapped up with the usual gold ribbon and bow. Have used these a few times now and will continue to use them.

December 16, 2024
Leonidas Brighton logo

Reply from Leonidas Brighton

Thank you for your thoughtful feedback, John! We’re delighted to hear you enjoy the quality and selection of our chocolates and appreciate your continued support. We’re sorry to hear about the issue with the Christmas wrapping and will certainly take this on board to ensure everything is perfect next time. We look forward to serving you again soon

Rated 5 out of 5 stars

Excellent quality chocolates with very…

Excellent quality chocolates with very good variety.Service is second to none!

December 31, 2024
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Reply from Leonidas Brighton

Thank you so much, George! We’re thrilled to hear you enjoyed our chocolates and variety, and that our service met your expectations. We look forward to welcoming you back soon!

Rated 5 out of 5 stars

Perfect..absolutely brilliant 👏

Perfect..absolutely brilliant 👏
Very professional

December 28, 2024
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Reply from Leonidas Brighton

Thank you, Alfie! We’re so happy to hear you had a perfect experience with us. Your kind words mean a lot, and we look forward to serving you again soon!

Rated 5 out of 5 stars

Delivery

Parcel delivered right on time as promised. Very helpful customer service.
Thanks guys.

November 29, 2024
Leonidas Brighton logo

Reply from Leonidas Brighton

Thank you, Stehli! We’re thrilled to hear your parcel arrived on time and that our customer service was helpful. We appreciate your kind words and look forward to assisting you again in the future!

Rated 5 out of 5 stars

Perfect every time

To put it simple, apart from the fact I have been a big fan of these pralines for years, I have to say that if it wasn’t for Coco I probably wouldn’t order from this shop in Brighton because I can get them from France regularly, but store manger Coco makes all the difference. My last order a few weeks ago was delivered at the speed of light, was spot on and extremely well prepared and wrapped up. I really felt like a highly valued customer. I’m ordering again this week !!! 🥳🥳🥳 Thank you dear Coco for a 1st class service ! Merry Christmas

November 28, 2024
Leonidas Brighton logo

Reply from Leonidas Brighton

Thank you so much, Miss Caire! We’re beyond thrilled to hear that all our team members made such a positive impact on your experience, and we really appreciate your continued support. It’s wonderful to know your order was spot on and delivered with care. Your feedback means the world to us, and we look forward to serving you again soon.

Rated 5 out of 5 stars

Excellent service caring and efficient…

Excellent service caring and efficient so happy to have the experience The Best Chocolates Ever

November 28, 2024
Leonidas Brighton logo

Reply from Leonidas Brighton

Thank you so much, Joyce! We’re so happy to hear you had such a positive experience with us and that you loved the chocolates. Your kind words mean a lot, and we can’t wait to serve you again soon!

Rated 4 out of 5 stars

Fast

Fast, efficient service.

November 27, 2024
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Reply from Leonidas Brighton

Thank you, Darren! We’re glad to hear you were happy with our fast and efficient service. We look forward to serving you again soon!

Rated 5 out of 5 stars

Great quality chocolates absolutely…

Great quality chocolates absolutely love my advert calendar. Definitely buying more next year. Prompt delivery highly recommended

November 24, 2024
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Reply from Leonidas Brighton

Thank you, Sharon! We’re so glad you loved your advent calendar and the chocolates. It’s great to hear that the prompt delivery met your expectations. We can’t wait to help you find more treats next year!

Rated 5 out of 5 stars

Almost a year on from my previous…

Almost a year on from my previous review, with six further orders since then, time for another review!

Outstanding. All the points from my previous review still stand. Brilliant website, brilliant service, brilliant selection of products, brilliant packing and shipping etc.

But the real reason for this second review is to just heap even more praise on the service from Leonidas Brighton.

My most recent order, as always, arrived very quickly in perfect condition, but alas, there were a couple of errors.

We all mistakes. All good.

But how we, or in this case, a business responds to making mistakes, is what truly sets apart the great from the good.

And Leonidas Brighton is a true great. They could not have been more apologetic, more helpful, more determined to fix the couple of small errors, more speedy in fixing them, more generous in fixing them and so on. I am genuinely blown away by how amazing they were, and to say they went above and beyond, which they did, is simply not enough praise. Wow.

Staggering. I'd give 6 stars out of 5 (if I could!).

December 7, 2024
Unprompted review
Leonidas Brighton logo

Reply from Leonidas Brighton

Thank you so much for the incredible feedback, Mr. Wheelan! We’re absolutely thrilled to hear that you’ve had such a consistently positive experience with us. We always strive to go above and beyond for our customers, and it’s heartening to know that our efforts to correct the small errors made such an impact. Your kind words mean a great deal to us, and we look forward to continuing to exceed your expectations in the future. We truly appreciate your support and can’t wait to serve you again!

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