Lifepoint Healthcare Reviews 196

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 55 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional service and the highly knowledgeable and helpful staff. Many people highlight the excellent customer service, noting that representatives are patient, responsive, and genuinely dedicated to finding the best solutions for their needs, making complex processes feel smooth and stress-free. Reviewers frequently mention the personalized approach, clear explanations of options, and the consistent support provided, even during challenging times. The company is often described as efficient, communicative, and friendly, with a strong focus on client care and ensuring everything runs smoothly.

What people talk about most

Service

Users describe positive interactions with service. Customers consistently praise the professional, efficient,... See more

Staff

Customers consistently note positive experiences with staff. Reviewers frequently praise the team for being... See more

Customer service

Consumers find customer service to be a source of satisfaction. Many reviewers highlight the helpfulness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I can not express how great these guys are. Every effort is made with regular check ins to ensure everything is running smoothly with your policy and if you need to ask any questions they are always... See more

Company replied

Rated 5 out of 5 stars

Isaac and the team are incredibly knowledgeable, patient, and helpful. Finding health insurance for my family initially felt quite daunting, but Isaac took the time to explain everything clearly, walk... See more

Company replied

Rated 5 out of 5 stars

I had a great experience working with LH medical brokers. From start to finish, they were professional, responsive, and genuinely cared about finding the best options for my needs. They took the time... See more

Company replied

Rated 5 out of 5 stars

Lianne was awesome! She helped me through each stage of my renewal/ switching process and was able to advise me on the best provider. Made me feel like nothing was an issue! Very grateful for the ser... See more

Company replied


Company details

  1. Health Insurance Agency

Written by the company

Get peace of mind knowing you have priority access to private medical professionals and treatment, at the time and location of your choosing. Our team offers a free, impartial and expert service so you know you’re getting the best cover for you, at the best price.


Contact info

4.9

Excellent

TrustScore 5 out of 5

196 reviews

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Rated 5 out of 5 stars

excellent customer services

The customer rep I spoke to gave me all the time I needed to have my questions answered and then followed up all the emails I sent them with additional questions.

January 1, 2025
Unprompted review
Lifepoint Healthcare logo

Reply from Lifepoint Healthcare

Thank you for the lovely review, we really appreciate it!

Rated 5 out of 5 stars

Extremely helpful and honest

Extremely helpful team. Tailored exactly what I needed and with a great price. When it came to renewal, Lifepoint negotiated a discount with the insurance company and we got it!
Very thankful to Lifepoint.

October 2, 2025
Unprompted review
Lifepoint Healthcare logo

Reply from Lifepoint Healthcare

Thanks for the amazing review Aliza, it means the world to us! :)

Rated 5 out of 5 stars

I had a great experience working with…

I had a great experience working with LH medical brokers. From start to finish, they were professional, responsive, and genuinely cared about finding the best options for my needs. They took the time to explain everything clearly, answered all my questions with patience, and made what could have been a stressful process feel smooth and straightforward.

December 1, 2025
Unprompted review
Lifepoint Healthcare logo

Reply from Lifepoint Healthcare

Thanks for the review Ely! We're so glad your experience was smooth and stress free :)

Rated 5 out of 5 stars

Best service and advise!!

Best service and advise and most of all not pushing for any price, only honesty!!! highly recommended. and this year again!!!

November 1, 2025
Unprompted review
Lifepoint Healthcare logo

Reply from Lifepoint Healthcare

Thanks for the 5* review, we really appreciate it!

Rated 5 out of 5 stars

Efficient, Knowledgeable & Helpful

i found Jenna efficient, helpful and knowledgeable. She was absolutely key as to why i signed up.

October 13, 2025
Unprompted review
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Reply from Lifepoint Healthcare

Thanks for the fab review Daniel - we'll pass your kind words onto Jenna :)

Rated 5 out of 5 stars

Lifepoint truly makes things work

Lifepoint truly makes things work, no matter the obstacles. Our transition from previous insurers was especially complex, yet their team made it as smooth and stress-free as possible, always remaining professional and composed throughout

October 1, 2025
Unprompted review
Lifepoint Healthcare logo

Reply from Lifepoint Healthcare

What a lovely review Jack! We're so glad we were able to make your experience as smooth and stress free as possible :)

Rated 5 out of 5 stars

Great company

Great company. Look after you so well . Always review your membership when due for renewal . Look after you 100 %.

December 31, 2025
Unprompted review
Lifepoint Healthcare logo

Reply from Lifepoint Healthcare

Thank you for the lovely review Sheila, we really appreciate it!

Rated 5 out of 5 stars

Excellent Health Insurance Experience

LifePoint Healthcare has been a reliable and straightforward health insurance provider. The cover is clear, the service is professional, and any queries were handled quickly and efficiently. Reassuring to deal with a company that genuinely cares. Highly recommended.

December 3, 2025
Unprompted review
Lifepoint Healthcare logo

Reply from Lifepoint Healthcare

Thank you for the lovely review, we're so glad you feel cared for :)

Rated 5 out of 5 stars

Fantastic company

Fantastic company great people and really helpful

December 1, 2025
Unprompted review
Lifepoint Healthcare logo

Reply from Lifepoint Healthcare

Thanks for the lovely review Jeremy!

Rated 5 out of 5 stars

Great support

Very helpful team- Gather all information and find tailored solution for you. Won't get better prices elsewhere.
Thanks for all your support over the years

December 31, 2025
Unprompted review
Lifepoint Healthcare logo

Reply from Lifepoint Healthcare

Thank you for the 5* review Ben, we happy to continue to support you for many years to come!

Rated 5 out of 5 stars

amazing company

amazing company, so caring and helpful, they will only sell you what good for you

December 31, 2025
Unprompted review
Lifepoint Healthcare logo

Reply from Lifepoint Healthcare

Thank you for the kind review, we really appreciate it!

Rated 5 out of 5 stars

My experience was

My experience was, that I got honest, professional superb advice, and got a fantastic package, covering both health cover and value ,at the same time patiently addressing my concerns and needs.

November 25, 2025
Unprompted review
Lifepoint Healthcare logo

Reply from Lifepoint Healthcare

Thanks so much for the 5* review. We're so happy you had a great experience :)

Rated 5 out of 5 stars

The team were so helpful

The team were so helpful and knowledgeable, not trying to sell, just inform and giving us time to consider different options. Great service.

December 31, 2025
Unprompted review
Lifepoint Healthcare logo

Reply from Lifepoint Healthcare

Thanks for the lovely review Paul! We really appreciate it :)

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