Lifepoint Healthcare Reviews 

194
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 52 reviews, reviewers overwhelmingly had a great experience with this company, consistently describing the service as first-class and professional from start to finish. Customers frequently praise the staff and agents for being exceptionally knowledgeable, patient, and friendly, taking all the time necessary to guide families through complex health insurance options. People also deeply appreciate the consistent communication, regular check-ins, and efficient ongoing support provided throughout their policy terms. Consumers note that the team is always readily available to answer questions, handle queries quickly, and make transitions feel completely stress-free. Reviewers emphasize that advisors genuinely care about finding the best personal fit without any pressure to buy.

What people talk about most

Service

Customers report a high level of satisfaction and positive experiences with the service. Reviewers frequently... See more

Staff

People report positive experiences with staff, describing them as extremely helpful, knowledgeable, and... See more

Customer service

Consumers find customer service to be exceptionally supportive, patient, and professional throughout the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I can not express how great these guys are. Every effort is made with regular check ins to ensure everything is running smoothly with your policy and if you need to ask any questions they are always... See more

Company replied

Rated 5 out of 5 stars

Isaac and the team are incredibly knowledgeable, patient, and helpful. Finding health insurance for my family initially felt quite daunting, but Isaac took the time to explain everything clearly, walk... See more

Company replied

Rated 5 out of 5 stars

I had a great experience working with LH medical brokers. From start to finish, they were professional, responsive, and genuinely cared about finding the best options for my needs. They took the time... See more

Company replied

Rated 5 out of 5 stars

I was so grateful to lifepoint helping me with my health insurance they made the whole process very simple and extremely stress free!!!! I spoke with Isaac and Jessica they called back and emailed whe... See more

Company replied


Company details

  1. Health Insurance Agency

Written by the company

Get peace of mind knowing you have priority access to private medical professionals and treatment, at the time and location of your choosing. Our team offers a free, impartial and expert service so you know you’re getting the best cover for you, at the best price.


Contact info

4.9

Excellent

TrustScore 5 out of 5

194 reviews

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1-star

No recent history of asking for reviews

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4.9

All reviews

(194)

52 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Committed to customer satisfaction

Really tried and negotiated a considerable discount on my monthly premium without compromising the level of cover.

December 22, 2025
Unprompted review
Lifepoint Healthcare logo

Reply from Lifepoint Healthcare

Thanks for the great review, we're happy we were able to help!

Rated 5 out of 5 stars

An amazing company!

Great company to deal with!! Must mention one of the advisors called Jenna, who went out of her way with lots of patience, to solve a few issues with the insurance company over the last six months. Well done on getting the triple award to Lifepoint too!!

Gina Wise

April 28, 2025
Unprompted review
Lifepoint Healthcare logo

Reply from Lifepoint Healthcare

Thank you for the lovely review Gina, we've passed your kind words onto Jenna!!

Rated 5 out of 5 stars

Amazing customer service

Amazing customer service and a fab company all round. They take time to explain options and really look to help you out. Thank you!

January 24, 2025
Unprompted review
Lifepoint Healthcare logo

Reply from Lifepoint Healthcare

Thanks for the amazing review JD! Might have to put "fab company all round" on the website.... ;)

Rated 5 out of 5 stars

Lifepoint always available…

Lifepoit always available to answer queries, explain, help and assist selection of cover and during cover period too

December 10, 2025
Unprompted review
Lifepoint Healthcare logo

Reply from Lifepoint Healthcare

Thank you so much for the great review, we're so pleased you found us to be helpful :)

Rated 5 out of 5 stars

Lifepoint has consistently been…knowledgeable and helpful

Lifepoint has consistently been efficient, communicative and friendly . I had a question re my coverage and it was dealt with knowledgeably and kindly . All the staff are a pleasure to speak with . Thank you

December 4, 2025
Unprompted review
Lifepoint Healthcare logo

Reply from Lifepoint Healthcare

Hi Sarah, thanks for the great review! I'll be sure to pass your kind words on to the rest of the team :)

Rated 5 out of 5 stars

Really responsive & helpful

Really responsive team and super helpful with explaining the process & sourcing different options.

September 2, 2025
Unprompted review
Lifepoint Healthcare logo

Reply from Lifepoint Healthcare

Thanks for the great review, we're so glad you found us so helpful :)

Rated 5 out of 5 stars

Great service

Great service, every effort made to suit my needs

December 18, 2025
Unprompted review
Lifepoint Healthcare logo

Reply from Lifepoint Healthcare

Thank you for the 5* review :)

Rated 5 out of 5 stars

Terrific Service

Terrific Service, answered all our questions and came up with original Solutions and great quotes. would definitely recommend!

December 9, 2025
Unprompted review
Lifepoint Healthcare logo

Reply from Lifepoint Healthcare

Thanks so much for your great review, and for the recommendation!!

Rated 5 out of 5 stars

Service and advice

Very friendly staff and always obtaining the best prices out there.

August 5, 2025
Unprompted review
Lifepoint Healthcare logo

Reply from Lifepoint Healthcare

Thank you for the five star review Samuel!

Rated 5 out of 5 stars

I’ve been with Lifepoint for a few…

I’ve been with Lifepoint for a few years now and the service is amazing. Staff are polite and queries are answered quickly.

December 21, 2025
Unprompted review
Lifepoint Healthcare logo

Reply from Lifepoint Healthcare

Hi Dina, thanks for the amazing review, we really appreciate it!

Rated 4 out of 5 stars

Agents were knowledgeable and friendly…

Agents were knowledgeable and friendly and helpful. My calls were returned. I could tell they were sincere. Unfortunately the particular PMC plan I had didn't work for me, but that wasn't the fault of Lifepoint.

December 20, 2024
Unprompted review
Lifepoint Healthcare logo

Reply from Lifepoint Healthcare

Hi Lea, thanks for the great review. We're very sorry we couldn't find your perfect fit this time - hopefully we'll be able to help you further in the future :)

Rated 5 out of 5 stars

Made health insurance simple and stress free for our family

Isaac and the team are incredibly knowledgeable, patient, and helpful. Finding health insurance for my family initially felt quite daunting, but Isaac took the time to explain everything clearly, walked me through all the available options, and helped me arrive at the best outcome for my needs. I would highly recommend them.

December 12, 2025
Unprompted review
Lifepoint Healthcare logo

Reply from Lifepoint Healthcare

Khiloni, thanks for the amazing review, we really appreciate it! I'll pass on your kind words to Isaac :)

Rated 5 out of 5 stars

Seamless process!

Seamless process!
A super smooth arrangement from the get go!

December 11, 2025
Unprompted review
Lifepoint Healthcare logo

Reply from Lifepoint Healthcare

Thank you so much for the feedback, we're very grateful!

Rated 5 out of 5 stars

Amazing service

Lovely, supportive and always willing to help. Have been with Lifepoint for a few years now and am so happy with them.

December 1, 2025
Unprompted review
Lifepoint Healthcare logo

Reply from Lifepoint Healthcare

Thank you so much for the feedback Jude, we're so glad you're happy with us!

Rated 5 out of 5 stars

This company is superb

This company is superb. It helped me organise my health insurance and managed to get both myself and my partner excellent deals even reducing my monthly payments.
I would highly recommend them to anyone looking for assistance with their policies

December 3, 2025
Unprompted review
Lifepoint Healthcare logo

Reply from Lifepoint Healthcare

Thanks for the great review Gordon - we're so pleased we were able to save you money!

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