Lifepoint Healthcare Reviews 

194
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 52 reviews, reviewers overwhelmingly had a great experience with this company, consistently describing the service as first-class and professional from start to finish. Customers frequently praise the staff and agents for being exceptionally knowledgeable, patient, and friendly, taking all the time necessary to guide families through complex health insurance options. People also deeply appreciate the consistent communication, regular check-ins, and efficient ongoing support provided throughout their policy terms. Consumers note that the team is always readily available to answer questions, handle queries quickly, and make transitions feel completely stress-free. Reviewers emphasize that advisors genuinely care about finding the best personal fit without any pressure to buy.

What people talk about most

Service

Customers report a high level of satisfaction and positive experiences with the service. Reviewers frequently... See more

Staff

People report positive experiences with staff, describing them as extremely helpful, knowledgeable, and... See more

Customer service

Consumers find customer service to be exceptionally supportive, patient, and professional throughout the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I can not express how great these guys are. Every effort is made with regular check ins to ensure everything is running smoothly with your policy and if you need to ask any questions they are always... See more

Company replied

Rated 5 out of 5 stars

Isaac and the team are incredibly knowledgeable, patient, and helpful. Finding health insurance for my family initially felt quite daunting, but Isaac took the time to explain everything clearly, walk... See more

Company replied

Rated 5 out of 5 stars

I had a great experience working with LH medical brokers. From start to finish, they were professional, responsive, and genuinely cared about finding the best options for my needs. They took the time... See more

Company replied

Rated 5 out of 5 stars

I was so grateful to lifepoint helping me with my health insurance they made the whole process very simple and extremely stress free!!!! I spoke with Isaac and Jessica they called back and emailed whe... See more

Company replied


Company details

  1. Health Insurance Agency

Written by the company

Get peace of mind knowing you have priority access to private medical professionals and treatment, at the time and location of your choosing. Our team offers a free, impartial and expert service so you know you’re getting the best cover for you, at the best price.


Contact info

4.9

Excellent

TrustScore 5 out of 5

194 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

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4.9

All reviews

(194)

52 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

A 1st Class Company

The team at Lifepoint have provided a first class service from when I first contacted them to review my Private Healthcare. They have continued to support me on a continuing basis and especially when my wife was going through her battle with Cancer. Their team are always available and efficient when needed to answer any questions and provide a reassurance in relation to the Cover in the Policy. I have also recommended Lifepoint to other family members who are pleased with their experience.

December 17, 2025
Unprompted review
Lifepoint Healthcare logo

Reply from Lifepoint Healthcare

Wow, thank you for the amazing review Richard! Sending our care and condolences to you and your wife

Rated 5 out of 5 stars

Lifepoint gets 5*

A great Company to have your back. Always looking after the client in the best possible way.

December 17, 2025
Unprompted review
Lifepoint Healthcare logo

Reply from Lifepoint Healthcare

Thank you for the 5* review Stephen! It means a lot!

Rated 5 out of 5 stars

Customer care is excellent always…

Customer care is excellent always responsive and happy to help would highly recommend them which i already have to several people

December 3, 2025
Unprompted review
Lifepoint Healthcare logo

Reply from Lifepoint Healthcare

Thank you for the amazing feedback Yehuda, we really appreciate it!

Rated 5 out of 5 stars

Gilt edge customer service

Gilt edge customer service. Superb communication and client care.

December 17, 2025
Unprompted review
Lifepoint Healthcare logo

Reply from Lifepoint Healthcare

Thanks so much for the amazing review! We might steal "gilt edge" for our marketing material...

Rated 5 out of 5 stars

I can not express how great these guys…

I can not express how great these guys are.
Every effort is made with regular check ins to ensure everything is running smoothly with your policy and if you need to ask any questions they are always available to speak to.
Highly recommended been using these guys for years now for our company health cover.

December 17, 2025
Unprompted review
Lifepoint Healthcare logo

Reply from Lifepoint Healthcare

Thank you for the amazing review Maria! We're so grateful to have worked with you for so many years!

Rated 5 out of 5 stars

Excellent personal touch to the service…

Excellent personal touch to the service offered by Lifepoint. We have been with the company for many years and are very happy overall.

December 11, 2025
Unprompted review
Lifepoint Healthcare logo

Reply from Lifepoint Healthcare

Thank you for the amazing review Sandra, it means a lot to us!

Rated 5 out of 5 stars

I was so grateful to lifepoint helping…

I was so grateful to lifepoint helping me with my health insurance they made the whole process very simple and extremely stress free!!!! I spoke with Isaac and Jessica they called back and emailed when they said they would and they had a solution Ready to discuss with me!!! You’re all an asset to your profession!!! I will recommend and use ur company again!!!if I could give you more than five starts I would thanks again for the stress free service you provide!

December 8, 2025
Unprompted review
Lifepoint Healthcare logo

Reply from Lifepoint Healthcare

Thank you for the fab feedback Marina - we'll be sure to pass your kind words onto Isaac and Jess!

Rated 5 out of 5 stars

I recommend Lifepoint Healthcare to all…

I recommend Lifepoint Healthcare to all my friends and associates. The advice is second to none, and follow-up after a policy is purchased is excellent.

December 11, 2025
Unprompted review
Lifepoint Healthcare logo

Reply from Lifepoint Healthcare

Thank you for the 5* and recommendations Janak!

Rated 5 out of 5 stars

Amazing

Amazing! Professional and supportive

December 11, 2025
Unprompted review
Lifepoint Healthcare logo

Reply from Lifepoint Healthcare

Thank you for the great review Katie, we're so pleased you're with us!

Rated 5 out of 5 stars

Very helpful

The consultant I spoke to was extremely helpful. She explained everything and also got me the best price. Very helpful

March 1, 2025
Unprompted review
Lifepoint Healthcare logo

Reply from Lifepoint Healthcare

We're so glad you were happy with your consultant Louise, and with the price! We really appreciate your support!

Rated 5 out of 5 stars

MHP provided a great service

MHP and Louis in particular was professional, patient, knowledgeable and experienced providing comprehensive advice in selecting a plan that was more extensive and suitable for my requirements and better value than my current plan.

April 15, 2025
Unprompted review
Lifepoint Healthcare logo

Reply from Lifepoint Healthcare

Thank you for your lovely review Chris! We're so glad we found you a better suited plan :)

Rated 5 out of 5 stars

One of the best healthcare insurance brokers

I have been with Lifepoint Healthcare for three/four years and am very impressed with them. They always negotiate the best price, saving me time and money. They are always patient and friendly. No question was too small, and they took the time to explain everything clearly, ensuring I felt confident in my choices. Highly recommended!

January 28, 2025
Unprompted review
Lifepoint Healthcare logo

Reply from Lifepoint Healthcare

Hi Yakov - Thank you so much for your wonderful testimonial! We're so glad you've stayed with us for so long and hope you do for many years to come!

Rated 5 out of 5 stars

service

very good service

January 27, 2025
Unprompted review
Lifepoint Healthcare logo

Reply from Lifepoint Healthcare

Thank you for the excellent review!

Rated 5 out of 5 stars

Friendly and eager to please

Great communication and service. Friendly brokers who are eager to assist and not restricted by corporate nonsense.
Thank you for continuing to insure us. We at JN would highly recommend using Lifepoint.

January 27, 2025
Unprompted review
Lifepoint Healthcare logo

Reply from Lifepoint Healthcare

Thank you for the great review Mr Behar! We're so glad you enjoyed your experience with us - we look forward to working with you for years to come!

Rated 5 out of 5 stars

Knowledgable advisor

September 27, 2024
Unprompted review
Lifepoint Healthcare logo

Reply from Lifepoint Healthcare

Thank you for the kind review - we really appreciate it!

Rated 5 out of 5 stars

very friendly

very friendly, patient and helpful

January 27, 2025
Unprompted review
Lifepoint Healthcare logo

Reply from Lifepoint Healthcare

Thank you for the 5* review!

Rated 5 out of 5 stars

Genuinely helpful

Extremely helpful, honest and polite. No agendas, just genuinely looking for the best interest of the client.

November 15, 2024
Unprompted review
Lifepoint Healthcare logo

Reply from Lifepoint Healthcare

Thank you Mark for that lovely review - we really appreciate it!

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