Lifepoint Healthcare Reviews 

194
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 52 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated team for being exceptionally helpful, patient, and knowledgeable when guiding them through various health insurance options and policies. Many people highlight that the overall service is professional and straightforward, ensuring everyone feels fully supported from start to finish. Consumers also deeply appreciate the prompt communication, regular check-ins, and consistent follow-ups that keep everything running smoothly and make the entire process completely stress-free. Reviewers note that advisors truly take the time to understand individual concerns, providing reliable guidance and friendly care over many years of partnership.

What people talk about most

Service

Consumers find service to be exceptionally positive, describing it as A1 and first-class. Reviewers highlight... See more

Staff

Customers consistently note positive experiences with staff, highlighting an extremely helpful,... See more

Customer service

Users describe positive interactions with customer service, noting that representatives are consistently... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I can not express how great these guys are. Every effort is made with regular check ins to ensure everything is running smoothly with your policy and if you need to ask any questions they are always... See more

Company replied

Rated 5 out of 5 stars

Isaac and the team are incredibly knowledgeable, patient, and helpful. Finding health insurance for my family initially felt quite daunting, but Isaac took the time to explain everything clearly, walk... See more

Company replied

Rated 5 out of 5 stars

I had a great experience working with LH medical brokers. From start to finish, they were professional, responsive, and genuinely cared about finding the best options for my needs. They took the time... See more

Company replied

Rated 5 out of 5 stars

I was so grateful to lifepoint helping me with my health insurance they made the whole process very simple and extremely stress free!!!! I spoke with Isaac and Jessica they called back and emailed whe... See more

Company replied


Company details

  1. Health Insurance Agency

Written by the company

Get peace of mind knowing you have priority access to private medical professionals and treatment, at the time and location of your choosing. Our team offers a free, impartial and expert service so you know you’re getting the best cover for you, at the best price.


Contact info

4.9

Excellent

TrustScore 5 out of 5

194 reviews

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No recent history of asking for reviews

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4.9

All reviews

(194)

52 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

In short excellent!

In short excellent!! Been with them for over 5tears Always attentive and on top of any issues and ready to help and always resolve
Definitely recommended

Jacques

January 13, 2025
Unprompted review
Lifepoint Healthcare logo

Reply from Lifepoint Healthcare

Thanks for the great review Jacques!

Rated 5 out of 5 stars

Knowledgeable and helpful

Knowledgeable and helpful, a company we've used to renew company health cover on a number of occasions. Negotiated a better deal with our preferred supplier.

December 2, 2024
Unprompted review
Lifepoint Healthcare logo

Reply from Lifepoint Healthcare

Thank you Kris, we're really grateful for your review!

Rated 5 out of 5 stars

Efficient and easy communication

Efficient and easy communication, very helpful to explore different options and best product to suit my needs.
All details clearly explained and discussed during phone conversations followed up by paperwork which has been easy to read and understand.
Helping me to decide on best product within my budget.

August 14, 2024
Unprompted review
Lifepoint Healthcare logo

Reply from Lifepoint Healthcare

Thank you for the kind review Mayer :)

Rated 5 out of 5 stars

Great experience

Great experience, simple advice and very professional service.

January 12, 2025
Unprompted review
Lifepoint Healthcare logo

Reply from Lifepoint Healthcare

Thank you Eli!

Rated 5 out of 5 stars

Concerned to Helpful

My contact was concerned to ensure BUPA provided me the best policy at a premium I could afford.

October 23, 2024
Unprompted review
Lifepoint Healthcare logo

Reply from Lifepoint Healthcare

Thank you for the 5* review Phaivish :)

Rated 5 out of 5 stars

Everything is just made easy

Everything is just made easy, they are always available and happy to help. Especially getting the best rates!

November 4, 2024
Unprompted review
Lifepoint Healthcare logo

Reply from Lifepoint Healthcare

Thank you for the fantastic review Jacob!

Rated 5 out of 5 stars

A great saving

Lifepoint Healthcare did an excellent job for me resulting in a premium reduction of 56% and a lower excess. They were fast and efficient in obtaining the new quotation and everything went through smoothly.

October 30, 2024
Unprompted review
Lifepoint Healthcare logo

Reply from Lifepoint Healthcare

Thanks for the fab review Richard, we're so glad we were able to save you money!

Rated 5 out of 5 stars

⭐⭐⭐⭐⭐ Exceptional Healthcare Brokers!

⭐⭐⭐⭐⭐ Exceptional Healthcare Brokers!

Lifepoint Healthcare has been an outstanding partner in navigating the often-complicated world of health insurance. As brokers, they truly excel at understanding their clients' needs and matching them with the best possible plans. Their expertise, professionalism, and personalized approach make all the difference.

The team at Lifepoint was patient and thorough in explaining every option available, ensuring that I fully understood the benefits and costs before making any decisions. They took the time to answer all my questions and went above and beyond to find a plan that perfectly fit my budget and healthcare needs.

Their ongoing support has been incredible as well—always responsive and ready to assist with any claims, coverage adjustments, or general inquiries. It’s clear that Lifepoint genuinely cares about their clients and works hard to make healthcare insurance simple and stress-free.

If you're looking for knowledgeable, reliable, and compassionate healthcare brokers, I highly recommend Lifepoint Healthcare. They’ve made the entire process smooth and effortless, and I couldn’t be happier with their service!

November 1, 2024
Unprompted review
Lifepoint Healthcare logo

Reply from Lifepoint Healthcare

Wow, Isaac! Thank you for that incredible review! I have shared it with the team as I know they'll be delighted to read it!

Rated 5 out of 5 stars

Highly Recommend Lifepoint Healthcare

I was very impressed with the level of service I received at Lifepoint Healthcare. From the moment I contacted them, the staff was friendly and helpful. They took the time to patiently explain all my options and answer my questions in a way that was easy to understand. I never felt rushed or pressured. It's clear they prioritize patient care and understanding. I highly recommend Lifepoint Healthcare to anyone seeking quality healthcare with exceptional customer service.

December 6, 2024
Unprompted review
Lifepoint Healthcare logo

Reply from Lifepoint Healthcare

Thank you so much for the lovely review! We're so glad you're happy with your service :)

Rated 5 out of 5 stars

Lifepoint's customer care is incredible!!!!

Lifepoint's customer care is incredible. I have been a customer for a while and found them extremely responsive and very pro-active. They can give a master class in how to treat customers!!!

December 23, 2024
Unprompted review
Lifepoint Healthcare logo

Reply from Lifepoint Healthcare

Daniel, thank you for your kind words!

Rated 5 out of 5 stars

Phenomenal industry knowledge & service

From the onset the service and knowledge of the industry has been phenomenal. Extremely attentive, prompt in replies and no question is ever a bad question. I would like to highlight our broker in particular, Jenna Hacking, who is always willing to go the extra mile and keep us updated with everything. I can't recommend this company enough!

August 1, 2024
Unprompted review
Lifepoint Healthcare logo

Reply from Lifepoint Healthcare

Thank you so much for the wonderful review Ligia! I have passed your high praise on to Jenna :)

Rated 5 out of 5 stars

Outstanding Care and Service!

Excellent service from Jenna at Lifepoint Healthcare! The team was professional, attentive, and went above and beyond. I'm extremely happy with the care I received and highly recommend their services

January 2, 2025
Unprompted review
Lifepoint Healthcare logo

Reply from Lifepoint Healthcare

Thank you so much for the great review Moishe! I have passed your kind words onto Jenna :)

Rated 5 out of 5 stars

Brilliant service and such helpful…

Brilliant service and such helpful Client Support
I wouldn't hesitate to recommend Lifepoint

January 9, 2025
Unprompted review
Lifepoint Healthcare logo

Reply from Lifepoint Healthcare

Thanks so much for the 5* review Alison! We really appreciate it :)

Rated 5 out of 5 stars

Excelletn Customer Service

Seriously seriously good customer service. I cannot think of a SINGLE thing to fault them on, and would recommend them 100000%

January 8, 2025
Unprompted review
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Reply from Lifepoint Healthcare

Yanky, thank you for your amazing review! You're making us blush :)

Rated 5 out of 5 stars

No question is too much

No question is too much, they always save me money

January 9, 2025
Unprompted review
Lifepoint Healthcare logo

Reply from Lifepoint Healthcare

Wayne, thanks for the lovely review! We're so glad to hear we alway save you money!

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