LighterLife UK Ltd Reviews 250

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 75 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional support and guidance, highlighting the positive impact of mentors on their journey. The products are frequently described as nutritious and tasty, contributing significantly to successful outcomes. Many people appreciate the excellent customer service, noting the team's professionalism and quick responses. The overall service and user experience are often commended for being well-planned, easy to follow, and highly effective. However, some people were dissatisfied with customer service, mentioning dismissive responses and a lack of helpful resolution regarding concerns about product expiration dates. A few other people also felt that certain popular products were unavailable, which impacted their experience.

What people talk about most

Staff

Customers consistently note positive experiences with staff, particularly praising their mentors for... See more

Product

Consumers find the products to be positive. Many reviewers praise the quality and taste of the food packs,... See more

Customer service

Clients share positive opinions on customer service, highlighting the incredible support received from... See more

Service

Reviewers mention positive feedback about the service, highlighting the invaluable mentoring and group work.... See more

User experience

People report positive experiences with the user experience. Customers describe it as straightforward, easy... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Lighterlife changed my relationship with food forever. It gave me the much needed break from making decisions about food by providing 4 meal packs each day. Knowing that by eating these 4 packs I was... See more

Company replied

Rated 5 out of 5 stars

The plan is excellent, with really nutritious products and fantastic 1-1 and group support from your mentor. It is the only weight loss plan that has worked long term for me, with results being achiev... See more

Company replied

Rated 5 out of 5 stars

I’ve been on many diets before, but working with Neil Mothersole at LighterLife has been completely different. Neil has supported me from day one with genuine encouragement, clear guidance, and a... See more

Company replied

Rated 5 out of 5 stars

My mentor Anne-Marie is absolutely fantastic. Really supportive, always there to make you feel really positive in yourself. She is leaving at the end of the month and will be sadly missed. She will al... See more

Company replied


Company details

  1. Weight Loss Service
  2. Fitness and Nutrition Service
  3. Meal Delivery
  4. Wellness Program

Written by the company

Lose Weight Fast With A Diet That Works


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

250 reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Neil Spencer - a great mentor

I’m currently halfway through my weight loss journey with LighterLife and I can’t emphasize enough how pivotal Neil Spencer has been in my success. His unique approach focuses on understanding the reasons behind our eating habits, which has been incredibly enlightening.

Neil provides a supportive environment, encouraging us to stay committed to our current plan while also preparing us for the transition to healthier food choices down the line. I feel confident that I’m being equipped with the tools to make lasting changes when the time comes.

What truly sets Neil apart is his excellence as a mentor. His personal experience in this journey allows him to connect with us on a deeper level, making him both understanding and incredibly helpful. With multiple group sessions to choose from each week and regular check-ins, I always feel motivated and accountable. This experience has truly surpassed any previous support I’ve received, and for perhaps the first time in my life I feel that I can both lose the weight and maintain the loss. I wholeheartedly recommend Neil to anyone looking to transform their relationship with food!

October 31, 2024
Unprompted review
LighterLife UK Ltd logo

Reply from LighterLife UK Ltd

Thank you for your lovely review Annie. So pleased to hear how motivated you feel on plan with your Mentors support.

Rated 5 out of 5 stars

NEIL SPENCER EXEMPLARY LIGHTER LIFE MENTOR

I have commenced my Lighter Life journey recently with my fantastic mentor Neil Spencer and have lost a significant amount of weight in a short period of time.
Neil is highly professional, knowledgeable and motivational. He is empowering myself and members of the programme by giving the tools/strategies to retrain the brain to lose weight and keep it off, which is uniquely effective.
Neil provides weekly support, directives and advice. He is constantly available during the week providing invaluable assistance, guidance and encouragement. This has kept me going and helped me to stay motivated.
I would like to express my gratitude to Neil for being my mentor and for inspiring me every day.
Thank you for your guidance and leadership and for being such an exemplary and visionary mentor helping individuals such as myself find the right path to follow.

October 6, 2024
Unprompted review
LighterLife UK Ltd logo

Reply from LighterLife UK Ltd

Thanks for your lovely review Audrey! So pleased you are having a great experience with LighterLife and your Mentor Neil.

Rated 5 out of 5 stars

I first started my weight loss journey…

I first started my weight loss journey with lighterlife over 14 years ago and have been using this plan to continue to balance my personal journey , I have been so very lucky to have Georgina Walsh as my mentor over the last few years , her professionalism / her encouragement / CBT knowledge is amazing , it is evident her empathy and her years of experience is shown in the way she deals with groups and one to ones I would highly recommend her

September 27, 2024
Unprompted review
LighterLife UK Ltd logo

Reply from LighterLife UK Ltd

Lovely to hear such great feedback Gail. Thank you for your review.

Rated 5 out of 5 stars

Georgina Walsh

Amazing mentor and counsellor. Enthusiastic and inspirational always available to support and advise .

September 26, 2024
Unprompted review
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Reply from LighterLife UK Ltd

Thanks so much for your review Cathy!

Rated 5 out of 5 stars

3 years at target thanks to Georgina Walsh

It’s now over 3 years - yes, 3 YEARS!!! - since I lost 3 stone in 3 months with Georgina Walsh as my LighterLife mentor, and I’m still around my target weight and have been ever since thanks to her and her maintenance group. Georgina is always there for us, and she’s really helped us bond as a supportive group. Each week she encourages us and gives us a focus to help keep us in balance. Every day she posts a positive thought for us. I don’t think I could have kept the weight off without her wisdom and support. I know with Georgina’s help I’m never going back from my lighter life.

September 26, 2024
Unprompted review
LighterLife UK Ltd logo

Reply from LighterLife UK Ltd

So pleased you've had such a great experience on your LighterLife weight loss journey.

Rated 5 out of 5 stars

Georgina Walsh is a star !!!!!!

Georgina Walsh - Lighter Life Sale Manchester

I have stayed with Georgina over the years whilst losing and maintaining my weight because she is:
Professional Motivated Enthusiastic Encouraging Knowledgeable and Supportive. AND …..she’s a fun and lovely person.

September 26, 2024
Unprompted review
LighterLife UK Ltd logo

Reply from LighterLife UK Ltd

Hi Anne, Thanks so much for your lovely review of LighterLife Mentor Georgina. So pleased you've had a great experience with her.

Rated 5 out of 5 stars

My Lighterlife Experience

I have completed the Lighterlife diet twice, but with a period of 17 year between them (2006 and 2023). Both experiences have been successful mainly due to the support of my mentor (Natalie) who guides you through the process and is constantly there to offer advice and encouragement. The weekly zoom sessions provide an opportunity to learn more about our thinking processes and decision making and the group, as a whole, become a support mechanism. I would recommend Lighterlife to any friends who are struggling with weight issues.

October 18, 2023
Unprompted review
LighterLife UK Ltd logo

Reply from LighterLife UK Ltd

Thanks so much for your review Annette! So pleased you have found the Mentor support valuable.

Rated 1 out of 5 stars

Bit suspect that all the good reviews…

Bit suspect that all the good reviews have the same mentor…. Neil. The reviews should be audited

September 13, 2024
Unprompted review
LighterLife UK Ltd logo

Reply from LighterLife UK Ltd

Hi There, thanks for your feedback. We do monitor our reviews. Neil is one of many LighterLife Mentors that provide an excellent service to our members and his clients have decided to take the time to put a review of their experience on Trustpilot. We can assure you that they are genuine reviews and we do encourage all of our members to share their experience with their Mentor.

Rated 5 out of 5 stars

I've tried similar diets to Lighterlife…

I've tried similar diets to Lighterlife in the past and not been able to keep the weight off, with Lighterlife though I feel that this won't be a problem though because of the support groups that I can access even when not on Total Plan

September 12, 2024
Unprompted review
LighterLife UK Ltd logo

Reply from LighterLife UK Ltd

Thank you for your review Richard. The support really is the key to success.

Rated 5 out of 5 stars

Great, supportive and effective programme

I've had such a great journey on LL so far, lost about 2st in 3 months (not because of the plan but because I went off plans on holidays etc). My mentor Neil is amazing and always provokes great reflections and conversations, meaning that along with the weight loss comes a change of mindset too. I go for group meeting regularly, everyone there is supportive and they all had great experiences which they share candidly. Joing LL is probably one of my best decisions in 2024. Other staff are also helpful and very responsive if you have a question and most food packs are delicious (it's a matter of taste). I also find inspiration and support on the WhatsApp and Facebook groups, and by reading the blog and success stories regularly.

August 22, 2024
Unprompted review
LighterLife UK Ltd logo

Reply from LighterLife UK Ltd

Thanks so much for taking the time to write us a review Irina! So pleased you've had such a great experience.

Rated 2 out of 5 stars

Why use ultra processed ingredients

I have completed lighterlife several times over the years. It does work. So thought I'd have another go...
Having read all the reviews below...it seems every time the mentor 'Niel' has a success story they are signposted here to comment.
Well done for your weight loss. It is hard work. Food addiction is very hard to overcome.
Having come back lighterlife don't seem to have moved with the times...Why are lighterlife choosing to use ultra processed ingredients? Have you not read Dr Chris Van Tullekens book: ultra processed people? It's clear you are profit margin driven!!!
My main issue is I feel I've been trapped into your subscription offers. Don't be tempted. You can't leave or give back the product...only pay to exit.
I'm still going to struggle with my food addiction for now!

July 27, 2024
Unprompted review
LighterLife UK Ltd logo

Reply from LighterLife UK Ltd

Thank you for your feedback. Formula based foods, like LighterLife, infant formulas and other groups of foods designed for special medical purposes (FSMPs) are by definition carefully formulated to be nutritionally complete for their intended target consumer. There is absolutely no evidence that using LighterLife as intended for the purposes of weight loss, and alongside other conventional foods as part of weight management, has any detrimental effects in humans. Indeed the evidence shows the opposite and that a large range of various health outcomes are improved after embarking on a formula based weight management plant. Additionally, there is no other way to formulate these highly regulated and highly nutritious foodstuffs without using authorised, safe ingredients designed for human consumption to be used as sole source nutrition during a weight loss period only.

Rated 5 out of 5 stars

This diet changed my life for the better x

I joined LL after gaining 30lbs during cancer treatment. I tried various other diets but always struggled to stay on track. LL is so easy, no weighing, no measuring, no calorie calculation. My mentor Neil Spencer is an amazing support to me, a very good listener & always gives sensible & achievable feedback.

July 26, 2024
Unprompted review
LighterLife UK Ltd logo

Reply from LighterLife UK Ltd

Congratulations on your weight loss. Thank you for taking the time to write a review. Mentor support is so important, so pleased you had a great experience.

Rated 5 out of 5 stars

Lighter life has been fantastic for me…

Lighter life has been fantastic for me .. it literally was my only hope as I have medically induced weight gain and a terrible back .. hence I couldn’t move much. Lighter life is delivered to my home and I have the most incredible mentor Neil , who runs a what’s app support group and multiple zoom meetings a week. I get so much support along my journey.,, I get the nutrients and vitamins I need for my gut and organ health and the rest comes from my stored body fat.. you lose weight very quickly and it’s very rewarding. I am not hungry at all , I fact ketosis means you don’t feel physical hunger which is a huge help!! You can’t get this comfort and nutrients easily from a very low carb normal food diet. If you are in any doubt .. try it … I firmly believe it has saved me from a life in a wheelchair that was looming in my very near future !!coincidentally my crippling migraines have stopped too !!

July 26, 2024
Unprompted review
LighterLife UK Ltd logo

Reply from LighterLife UK Ltd

That's excellence news, so pleased you had great support.

Rated 5 out of 5 stars

I had a great mentor Neil Spencer

I had a great mentor Neil Spencer, he’s support and advice were so important for me, that made my whole weight loss journey go so smoothly.
Even when I needed to come off plan for a medical reason he was in constant contact, great diet and great mentor.
If anyone is thinking of doing this diet, go for it, you get a great mentor and a great weight loss.

March 4, 2024
Unprompted review
LighterLife UK Ltd logo

Reply from LighterLife UK Ltd

So pleased you had great support and experience.

Rated 5 out of 5 stars

I lost nearly 4 stones with Lighter…

I lost nearly 4 stones with Lighter Life many moons ago and maintained for nearly 2 decades until a series of sad events happened & my weight crept back up.
I now have 3 stones to lose. I’m back on it because I know it is the only thing that works. Not at goal weight yet but well on the way.
After just 9 weeks I have lost almost lost 2 stone, my BMI is in the healthy range, my cholesterol is down from 8.6 to 3.3 and my painful knee hurts much less. Another stone down and I may not need the knee replacement.
Some people have said it is expensive, well it’s effective! You get lovely food with 100% nourishment, amazing support from a mentor offering CBT and mindfulness as well as incredible knowledge and understanding about weight loss - behaviour, habits, emotional responses. Thank you so very much Laura. And the staff at HQ are great as well, thank you Christine and Sam.
You can’t put a price on good health.
If anyone out there wants to get their life back, as I have, I highly recommend Lighter Life.

July 24, 2024
Unprompted review
LighterLife UK Ltd logo

Reply from LighterLife UK Ltd

Thank you for taking the time to write this lovely review. Congratulations on your weight loss so far and the insights you have gained.

Rated 3 out of 5 stars

Lighter Life does work

Lighter Life does work. Its not magical but with will power its effective. I lost 2 stones on it after lockdown and maintained the loss reasonably effortlessly, using LL packs which I bought regularly. But somethings happened. It was never a cheap option but maybe LL have become too greedy. Because the cost of packs has gone up so much that using them regularly for maintenance is no longer practical, unless you're very well off. It's a real shame.

June 24, 2024
Unprompted review
LighterLife UK Ltd logo

Reply from LighterLife UK Ltd

Hi Anne, thank you for taking the time to write us a review. Just to touch on your comment about our prices; Over the past couple of years, we have absorbed all product, warehousing and courier cost increases to avoid price increases for our clients. With further, ever-increasing costs to us, we’ve had to increase our prices. As always, we are committed to providing the best quality products and services to you and appreciate your feedback.

Rated 1 out of 5 stars

Waste of money and time

Very misleading..Great mentor support.. NOT! I couldn't MAKE IT to a online group meeting and never sent my weight in. I was asked to leave the group ... I did complain about the mentor Heorgina Walsh but it fell on deaf ears.. I was supposed to get a call back..never did..
I also had money taken from my account for products I didn't receive...I'm still in process of trying to get my money back...
Not great mentor support at all.
Never again..

June 1, 2024
Unprompted review
Rated 5 out of 5 stars

Are you ready for change?

I’d not heard about LL until my partner decided to give it a try. However, the food packs sat in a box for weeks until, in my frustration, I decided that I’d not waste the opportunity ‘to lose a stone quickly’.

Fast forward 11 months, I’m now 3.5 stone lighter & have been maintaining this for several months! As I write this review & reflect on how I got here it’s now clear to me that this ‘diet’ is not about food at all. Instead it focusses on identifying behaviours, habits or emotional responses which have lead to weight gain.

Using the food packs, & most importantly the mentor led sessions, you get the mental space to explore your awareness of how you react to food, the impact it has & explore what small habitual, mental changes are required for a more balanced relationship with food.

Having been through the process himself, my mentor Neil gave me the opportunity for self enquiry, supporting without judgement, guiding me through some rather painful realisations, which has led to not just weight loss but also life changing decisions. If you feel it’s time for change, then this might possibly be the best decision you ever make.

June 4, 2024
Unprompted review
LighterLife UK Ltd logo

Reply from LighterLife UK Ltd

Excellent news on your weight loss results. Many thanks for your review, so pleased you had such great support on the plan.

Rated 5 out of 5 stars

Exceptional Support from a Lighter Life Mentor

The journey of weight loss can be really daunting, but having the right support can make all the difference. My short experience with Lighter Life has already been transformative (I’m about to start Week 5 and have lost 18lbs). This is mostly due to some hard work on my part but mainly the incredible support and guidance of my mentor, Neil Spencer.

Neil is so encouraging and supportive. LL is known for its structured approach using food packs and regular meetings with individual check-ins and CBT, all aimed at us identifying our own challenges with food and identifying ways to create lasting ways of change. Neil offers kindness and continual support every step of the way. While also challenging you to really look deep into your decisions and actions.

There is a real sense of community in the group meetings facilitated by Neil. He ensures that each group member feels heard and valued, creating a supportive environment where everyone can learn and share experiences in a safe space. Neil guides us with mental and emotional challenges encouraging us to dig deep in understanding those thought patterns and developing healthier ones, essential for sustainable weight loss.

Aside of the weekly meetings Neil checks in with me each week if all is ok and he is available to contact if I am struggling. In fact he text me every day of my first week which was unlike anything else I have ever experienced before with any other weight loss programme.

For anyone considering the Lighter Life program, it is crucial to have support both at home and through LL and if you are lucky enough to have a mentor like Neil and follow the programme you will not only achieve your weight loss goals but also embark on a journey of self-discovery and lasting change.

June 4, 2024
Unprompted review
LighterLife UK Ltd logo

Reply from LighterLife UK Ltd

Thank you for your review. We are so pleased to hear you have had such great support from your Mentor.

Rated 5 out of 5 stars

LighterLife isn’t just a diet that works (quickly!)

LighterLife isn’t just a diet, it’s a way to learn how to lose weight and then keep it off. There is a large enough variety of choices to keep my meals varied and interesting, and on the Total plan I have never felt hungry. I was surprised how quickly I adapted my daily routines away from cooking meals – and even more so at how quickly the weight dropped off me. 9 stone in 9 months! The real benefit about LighterLife is the support from my mentor, Neil Spencer, and the rest of the Monday evening group. Neil has been great in helping all of us learn to challenge ourselves and ask ourselves what we’re thinking or feeling at any given time. Neil’s enthusiasm for his Group means everyone is incredibly supportive of each other. And being part of a Group has played such an important part in my success. For anyone looking for a way to lose weight and keep it off, LighterLife is the key to your success – and I’d recommend joining Neil’s group too!

May 28, 2024
Unprompted review
LighterLife UK Ltd logo

Reply from LighterLife UK Ltd

So great to hear your kind words! Thanks for your review.

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