LighterLife UK Ltd Reviews 250

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 75 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional support and guidance, highlighting the positive impact of mentors on their journey. The products are frequently described as nutritious and tasty, contributing significantly to successful outcomes. Many people appreciate the excellent customer service, noting the team's professionalism and quick responses. The overall service and user experience are often commended for being well-planned, easy to follow, and highly effective. However, some people were dissatisfied with customer service, mentioning dismissive responses and a lack of helpful resolution regarding concerns about product expiration dates. A few other people also felt that certain popular products were unavailable, which impacted their experience.

What people talk about most

Staff

Customers consistently note positive experiences with staff, particularly praising their mentors for... See more

Product

Consumers find the products to be positive. Many reviewers praise the quality and taste of the food packs,... See more

Customer service

Clients share positive opinions on customer service, highlighting the incredible support received from... See more

Service

Reviewers mention positive feedback about the service, highlighting the invaluable mentoring and group work.... See more

User experience

People report positive experiences with the user experience. Customers describe it as straightforward, easy... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Lighterlife changed my relationship with food forever. It gave me the much needed break from making decisions about food by providing 4 meal packs each day. Knowing that by eating these 4 packs I was... See more

Company replied

Rated 5 out of 5 stars

The plan is excellent, with really nutritious products and fantastic 1-1 and group support from your mentor. It is the only weight loss plan that has worked long term for me, with results being achiev... See more

Company replied

Rated 5 out of 5 stars

I’ve been on many diets before, but working with Neil Mothersole at LighterLife has been completely different. Neil has supported me from day one with genuine encouragement, clear guidance, and a... See more

Company replied

Rated 5 out of 5 stars

My mentor Anne-Marie is absolutely fantastic. Really supportive, always there to make you feel really positive in yourself. She is leaving at the end of the month and will be sadly missed. She will al... See more

Company replied


Company details

  1. Weight Loss Service
  2. Fitness and Nutrition Service
  3. Meal Delivery
  4. Wellness Program

Written by the company

Lose Weight Fast With A Diet That Works


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

250 reviews

5-star
4-star
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1-star

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Lighter Life journey with Neil Spencer.,It took me just over 3 months to lose…

It took me just over 3 months to lose almost 4 Stone on LL. i have maintained my weight now for nearly 2 years. I could
never have done this journey without my mentor, Neil Spencer. He supported me on every step of my journey. Even now, when I am maintaining my weight, he is with me every inch of the way. Thankyou LL, thankyou Neil Spencer

May 25, 2024
Unprompted review
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Reply from LighterLife UK Ltd

So pleased you have had such great success and been maintaining for a while now. Thanks for taking the time to write this review.

Rated 5 out of 5 stars

Lighterlife Journey

Lighterlife (LL) has really helped me understand and improve my relationship with food. It takes the stress out of calorie counting and concerns that you’re achieving optimal nutrition, also the packs are delicious. My favorites are the pasta carbonara, fast pots and crispy peanut bar.

What makes Lighterlife different from other VLCD plans is the added bonus of having a mentor and weekly group CBT sessions. Neil Spencer is such an amazing and supportive mentor. He totally understands the challenges of overcoming unhealthy food habits and guides you through these with an abundant amount of patience and kindness.

I’m still navigating my way through my LL journey and face daily challenges, however this is made easier with Neil and my fellow LL friends support.

May 23, 2024
Unprompted review
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Reply from LighterLife UK Ltd

So fab you are getting such great support from your Mentor. Thanks for your review!

Rated 5 out of 5 stars

Loving the new lighter me 💚

I had reached the point of believing I will be fat for ever, knowing my solo attempts to lose weight had failed. This was my ‘rock bottom ‘. I called Lighter Life and spoke with Neil with little expectation. He was immediately so warm and understanding and helped me to begin believing I could do this!
Total was a welcome break from thinking about food & food shopping. Even in those difficult moments Neil was there with regular text messages. His weekly support group has been the game changer in my weight loss journey. I have now reached my goal weight & continue to attend the group meetings for his support in maintaining my weight loss. Thank you Neil! I am loving the new lighter me 💚

May 23, 2024
Unprompted review
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Reply from LighterLife UK Ltd

Congratulations on your weight loss success! Thanks for taking the time to write this review, we are so pleased you have had a great experience with LighterLife.

Rated 5 out of 5 stars

Lighterlife support

I am a registered osteopath in Potters Bar.
Some of my patients have used Lighterlife with the support of Neil Spencer ( from my recommendation) to help with significant weight loss. This was essential in healing joint and spinal issues. The combination of Lighterlife and the support and my therapy has enabled my patients to be pain free a lot faster than osteopathy / MBST treatment alone.

May 23, 2024
Unprompted review
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Reply from LighterLife UK Ltd

That's great news! Thanks for your kind words.

Rated 5 out of 5 stars

Such an effective weight loss plan

I needed to lose 2stone and lost 2stone 4lb in a few months and have maintained for almost a year now. The first time in more than two decades of other unsuccessful diets. The plan is so easy to follow and the packs very tasty. My mentor Neil Spencer was truly amazing and always there to support me. I couldn’t rate him highly enough.

May 21, 2024
Unprompted review
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Reply from LighterLife UK Ltd

Thanks so much for taking the time to give us this lovely review. So pleased you have had great results with your weight loss and with your Mentor support.

Rated 5 out of 5 stars

Life changing with support

Just coming to the end of my 12 weeks. Shirley my mentor has been amazing and very relatable. During this 12 weeks I have been on the other side of the world for 4 weeks. Took my food packs with me but knew I would also be eating out. I came back still loosing weight. Yes a bit slower but I have never been on holiday and lost weight. Signing up for another 12 weeks as do have a lot of weight to loose. However after the first three days I have not been hungry, I am sleeping better and have lots more energy.

May 2, 2024
Unprompted review
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Reply from LighterLife UK Ltd

Thank you Karen for sharing your experience.

Rated 5 out of 5 stars

Lots of support from my mentor

Lots of support from my mentor. 7 weeks in I am half way to my target of loosing 3 stone

April 21, 2024
Unprompted review
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Reply from LighterLife UK Ltd

Thank you so much for sharing your experience

Rated 1 out of 5 stars

Leaves a Nasty Taste

Rating based on Lighterlife UK Limited Pricing.

Be aware that once you have signed up on the 12 week programme this company may offer a promotion that slashes the price of the 12 week programme by approx 10%. They will not permit you to change to the promotional price. Not even for the remainder of the product that they have yet to dispatch and send you.

3 weeks in and I am being held to paying nearly £8 per week more than the promotional price that was offered about 3 weeks after I signed up. This, for exactly the same product & more annoyingly, product that has not even been dispatched to me yet.

Rock and a hard place choice – pay a penalty of over £70.00 and leave or suck it up and pay more than those who joined 3 weeks after me at a discounted price.

This is a pricing/marketing issue and it nothing to do with premium quality of ingredients used or their claim of investment in product development. It is pure profiteering that two people can receive the same product, and depending on when the order commenced (not when it was dispatched) can be paying 2 very different prices.

Leaves a nasty taste!

One more thing - I wouldn’t have left a review here, but when I posted it on Lighter lIfe’s website my review still hadn’t been approved a week later. Seems Lighterlife would rather keep this pricing differential under wraps.

April 15, 2024
Unprompted review
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Reply from LighterLife UK Ltd

We understand your frustrations Tracey but this is the way that the majority of promotions will work. You could purchase a flight today and then the next week it is on discount, food in supermarkets may be full price today and then on a discount tomorrow.
You can save up to £31 per week on our subscriptions even when not promotion.

Rated 5 out of 5 stars

My appreciation for Neil Spencer - LL Mentor


Neil Spencer is not just an amazing mentor to us all. He is an incredible, wonderful, warm human being who personifies empathy, understanding and compassion, with an unbelievable, intoxicating positivity providing never ending strength for us all to succeed.
The sheer intensity of his vivacious personality is so inspiring, coupled with his tenacity to encourage, lead and protect us from ourselves is portrayed in the most diplomatic of ways with so much passion. He makes us feel that we can make the impossible…. Possible!!!
Neil completely gets it on a professional and personal level, he is a true gem of a person who does, has and will help us realise that we can take back control, we can achieve and its not just about losing weight and maintaining it, its also about, learning, accepting and moving on and becoming a better version of ourselves in all aspects. Neil really is a truly remarkable individual whose dedication, commitment, drive and ambition is totally focussed on motivating us to be more self-ware so we can and will gain control of our emotions. He validates our feelings without judgement and has instilled in us a clean slate message, in that we will not let our emotions dictate our actions, by looking at the triggers for our behaviour, teaching us that if we put in the effort and maximise all the support, we can build a new life and no longer be a prisoner in our own body and minds with food as our torturer/governor. Through Neil’s teaching and learning we understand that the concept of detachment from food is a radical acceptance and a necessary step in order to overcome negative emotions which turns the dark clouds into rainbows and eventually sunshine.
I’m sure Neil has his off days, just like all of us, but…….he is always at the end of an email or WhatsApp message and makes us all feel valued as a group and as individuals. He has surpassed my expectations to an exceptional level and I will be eternally grateful to him for making me feel so, so very special.
Neil is our sunshine, and our treasure at the end of our rainbow. Lighter Life and his clients are extremely lucky to have Neil who is a true gentlemen and a rare, exquisite jewel in lighter life’s crown.

April 12, 2024
Unprompted review
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Reply from LighterLife UK Ltd

Thank you Carol for sharing your review with us. What fantastic feedback for Neil!

Rated 5 out of 5 stars

Excellent support from my mentor Neil…

Excellent support from my mentor Neil and my Monday group! Have felt supported every step of the way. When there have been ups and downs Neil
Has always been there to pick me up and regularly checks up to make sure all is well. Our group are all at different stages in their lighter life journey which has been so helpful.

March 26, 2024
Unprompted review
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Reply from LighterLife UK Ltd

Thank you for taking the time to leave your review Louise.

Rated 5 out of 5 stars

Weightloss success

Having been buying foodpacks week to week, I've finally taken out a 12-week subscription. It's a vote of confidence in my mentor, Neil, and the huge difference he has made to my success on this plan.
I "hovered" for months, dipping in and out, before I finally made a commitment to TotalFast. Neil has been with me throughout, with helpful texts and emails. I admire the way he mentors our group. He's kind, funny but, above all, completely professional and on
top of what's happening for all of us. He gives us encouragement we need and insights to help change our behaviour. Without him, I don't think I could have
stuck this as long as I have. I’m halfway through my weightloss journey and have every confidence I will succeed.
I’m also impressed by the helpfulness of head office and by how long they keep the same staff. It all speaks to LighterLife being a decent company.

March 25, 2024
Unprompted review
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Reply from LighterLife UK Ltd

Thank you Renata for your feedback and review.

Rated 5 out of 5 stars

The support from weekly meetings via…

The support from weekly meetings via zoom and the mentor support i have had from Neil make sticking to plan so much easier.

In terms of the speed of weight loss and the consistency of weight loss lighterlife is amazing. for people like me with 7 stone to lose it has meant I can get my life back quicker. My mobility and mental health has improved vastly.

March 6, 2024
Unprompted review
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Reply from LighterLife UK Ltd

Hi Saira, Thank you for sharing your experience with us. Its fantastic to hear!

Rated 5 out of 5 stars

Lost 18lbs in my first month and kept it off because i attended the CBT

Lost 18lbs in my first month and have kept it off now for 4 months. Ive tried lighterlife before and although i lost weight I put it back on straight away. My mentor introduced me to the CBT sessions and i reluctantly attended. I am really glad i did because its really helped me understand why and when i used food in the past. Now that i know what im doing, i stop myself in the act and that alone has meant my life has completely changed. I highly recommend the CBT sessions. Thanks Lighterlife😀

February 28, 2024
Unprompted review
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Reply from LighterLife UK Ltd

Hi Oliver, Thank you for taking the time to leave a review. Its great to hear about your LighterLife experience. Our Mentors and CBT Mindfulness weekly meetings are so important to weight maintenance - its fantastic to hear you have "completely changed" and have an awareness to your relationship with food to understand your why! Our My Story Team would love to chat to you mystory@lighterlife.com if you would be happy to share your story.

Rated 5 out of 5 stars

First time user of Lighter Life…

I am a first time user of Lighter Life and was sceptical about my ability to stick to the plan but 3.5 months in and I have lost nearly 4st. Once I found the meals I enjoy it was plain sailing and I look forward to eating the meals. My success has lead to two of my friends subscribing so thank you Lighter Life!

January 25, 2024
Unprompted review
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Reply from LighterLife UK Ltd

Hi Sharon, Thank you for taking the time to leave a review. Fantastic to hear your feedback and about your results. Our My Story Team would love to chat to you mystory@lighterlife.com if you would be happy to share your story.

Rated 4 out of 5 stars

Prices and postage need reviewing!!!

I lost 3st. using LL. many years ago and dip back into buying their products from time to time, but, not only are they difficult to find (Superdrug was great, with no postage costs), but they are so expensive and £7 pp. under £70 is harsh. Don’t they realise they are pushing themselves out of the market! Other ‘like’ products are similar enough, and, like LL., some products taste better than others. Come on lighterlife - lower your prices , you’ll be glad you did! Best wishes.

January 9, 2024
Unprompted review
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Reply from LighterLife UK Ltd

Hi Vanessa, Thank you for your comments. At LighterLife we always use premium quality ingredients, vitamins & minerals and we will not compromise on this. The flavour is also important and therefore we invest in product development to ensure a great tasting range for our clients . Your feedback has been shared.

Rated 5 out of 5 stars

Alicia has always proven to been a…

Alicia has always proven to been a large supportive part of the Lighterlife team. As a mentor she has so much empathy & nothing is too much. Never judges just always picks me up & provides the necessary support to get me to the better place I need to be. She’s a wonderful listener & totally gets it. Thank you Alicia No 1 mentor & friend!

September 17, 2023
Unprompted review
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Reply from LighterLife UK Ltd

Hi Karen, thank you for your review and great comments.

Rated 5 out of 5 stars

Loose a stone in 4 weeks

I gave LighterLife 5 stars as this product really works - very easy to order and quick delivery- you have a great mentor all through your journey and a nice zoom meeting weekly - the product is tasty and gives you all your nutrients you need daily. The weight lost is true and you do loose 1 stone in a month.

July 21, 2023
Unprompted review
Rated 5 out of 5 stars

I followed the plan for 3 months and…

I followed the plan for 3 months and lost just over three stone. Really easy to follow and the support from my mentor and other group members was helpful and kept me motivated.

July 18, 2023
Unprompted review
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Reply from LighterLife UK Ltd

Congratulations on a fantastic weight loss and thank you for taking the time to tell us your experience. Kind Regards, LighterLife

Rated 5 out of 5 stars

Great customer care

In my experience the staff at head office and my mentor have been kind, courteous, helpful and want you to succeed. The lady I dealt with in customer services was an absolute delight to deal with..... they ring you back when they say they will and do what they say they're going to! A delight!
If there was one tiny criticism, it would be that the website is a bit slow and clunky....the delay in it catching up with itself made me think I hadn't updated my information, so did it again only to find I had renewed my subscription twice! Easily sorted by their team though!
All in all, a great experience for me.

July 7, 2023
Unprompted review
Rated 1 out of 5 stars

No Compassion

I joined a plan with Lighter Life, but the suffered several major life changing events all at once. I gave the details of these events to Lighter Life and asked if they could help me with any form of refund. They point blank refused. No compassion, no empathy, just 100% focus on them making money. They won’t even refund the counselling calls I didnt attend. No one ever contacted me to find out why I wasn’t attending, but they kept taking my money. I am beyond disappointed and disgusted with this organisation.

July 10, 2023
Unprompted review

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