Kind, friendly, efficient & knowledgeable. The whole process of booking was a breeze. We’re excited for my 89 year old Dad to enjoy a well deserved break while feeling secure that he is supported by a... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I don't consider myself disabled, more physically challenged. Because of this, I need an electric bed and a totally safe bathroom. I opted for a coach tour of Cornwall. Yes, it's not cheap but during... See more
Company replied
The care team with our group onboard our cruise to France, Portugal and Spain Easter 2026 were outstanding. I cannot praise them enough. Their help, support and friendship really made our holiday. The... See more
Company replied
Having been unsure in regards to booking a further cruise next year I found that Peter has been so helpful with our final decision. Yes we've provisionally booked! For this cruise - Feb 28th all th... See more
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Company details
Written by the company
At Limitless Travel, we believe that everyone deserves the right to explore the world – regardless of age, disability or health condition. Founded by Angus Drummond, who was diagnosed with a muscle-wasting condition in his twenties, our mission is to make travel accessible, inclusive and joyful for all. We specialise in supported, small-group holidays & cruises across the UK and abroad, including UK coach holidays, Mediterannean cruises, and long-haul adventures. Every trip is carefully designed with accessibility in mind – from wheelchair-friendly hotels to adapted transport and professional care. Whether you need a little support or full-time care, we tailor every holiday to your needs, so you can travel with confidence. What makes us different is not just our experience, but our empathy. Our team includes disabled travellers, carers, tour managers and travel specialists who are passionate about creating a stress-free and empowering holiday experience. You’ll be supported from the moment you book, all the way through to the journey home. With thousands of happy customers and hundreds of holidays delivered each year, Limitless Travel is proud to be leading the way in accessible tourism. Join us and discover how travel can still be possible – and truly unforgettable. Find out more at www.limitlesstravel.org.
Contact info
Scott House, Custard Factory, Gibb Street, B9 4AA, Birmingham, United Kingdom
- 0800 711 7112
- support@limitlesstravel.org
- limitlesstravel.org
4.8
Excellent
590 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 75% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The Limitless team are spot on!
I’ve had many questions with several on the team, as travelling in a wheelchair is extremely daunting. They have all been consistently patient, kind, compassionate, helpful and professional. I have now made my first booking with confidence.
October 7, 2025
Reply from Limitless Travel
Good morning Christine,
Thank you so much for leaving a 5 star review and your kind words which I shall pass onto the team.
We wish you happy travels!
Kind regards
Hayley- Limitless Travel
Reply from Limitless Travel
Hi Ian,
Thank you for leaving us a 5 star review!
We wish you happy travels!
Kind regards,
Hayley- Limitless Travel
Very pleasant
Very pleasant, helpful booking service. The assessment process for support seems thorough.
November 18, 2025
Reply from Limitless Travel
Hi Sally,
Thank you for leaving a 5 star review,
We wish you happy travels!
Kind regards
Hayley- Limitless Travel
Friendly and efficient service.
The consultant I dealt with,Lee Charles, was always friendly, patient and informative. The patience was particularly helpful as it did take us a while to settle on the right cruise for us, we were never rushed or pressured into making a decision but once it was made everything was handled smoothly and efficiently. Thanks Lee for your help.
November 10, 2025
Reply from Limitless Travel
Hi William,
Thank you for leaving a 5 star review,
I will pass your kind words onto Lee who will be so happy he was able to assist.
We wish you happy travels!
Kind regards
Hayley- Limitless Travel
Booking procedure
Booking procedure all seemed a bit overwhelming to me. However Limitless made it all straight forward and every thing was clearly arranged
November 11, 2025
Reply from Limitless Travel
Hi Peter,
Thank you for leaving a 5 star review, we wish you happy travels!
Kind regards
Hayley- Limitless Travel
Easy to book
Easy to book
Friendly well informed staff
Called back promptly as promised.
November 18, 2025
Reply from Limitless Travel
Hi Dorothy,
Thank you for leaving a 4 star review,
We hope we can turn that into a 5 star once you have a fabulous holiday!
We wish you happy travels!
Kind regards
Hayley- Limitless Travel
Very efficient admin team
The office team are always friendly, helpful and efficient in dealing with bookings and responding to any queries.
November 17, 2025
Reply from Limitless Travel
Hi Ann,
Thank you for leaving a 5 star review- we wish you a wonderful holiday!
Kind regards
Hayley- Limitless Travel
Most helpholiday 2025
Most helpful with every situation at the end of a phone call so no need to worry about anything very pleased with my service thank you
November 15, 2025
Unprompted review
Reply from Limitless Travel
Good morning Mrs Warren
Thank you for leaving a 5 star review, we are thrilled you are so happy with our service.
We wish you happy travels!
Kind regards,
Hayley- Limitless Travel
Reply from Limitless Travel
Hi Peter,
Thank you for leaving a 5 star review, we wish you happy travels!
Kind regards
Hayley- Limitless Travel
Reply from Limitless Travel
Hi Bryce,
Thank you for the 5 star review! I will pass your kind words onto Pete- we wish you a wonderful time away!
Kind regards
Hayley- Limitless Travel
Lindsey was excellent without being too…
Lindsey was excellent without being too repetitive; she explained everything clearly and helped with some of our questions.
November 11, 2025
Reply from Limitless Travel
Hi Harry,
Thank you for leaving a 5 star review, I will pass your kind words onto Lindsey.
We wish you a wonderful holiday!
Kind regards,
Hayley- Limitless Travel
Always very helpful with booking
November 10, 2025
Reply from Limitless Travel
Hi Rod
Thank you for leaving a 5 star review,
We hope you have a lovely time on your holiday!
Kind regards,
Hayley- Limitless Travel
The staff are polite
The staff are polite, efficient, knowledgeable and have great customer relation manners.
August 5, 2025
Reply from Limitless Travel
Hi Alan
Thank you for leaving us a 5 star review- and thank you for being a valued return traveller with us!
We hope you have a fabulous holiday!
Kind regards,
Hayley- Limitless Travel
Booking was easy.
Booking was easy.
They were happy to answer all my questions.
Friendly service.
November 5, 2025
Reply from Limitless Travel
Hi Sharon,
Thank you for leaving us a 5 star review- we hope you have an amazing holiday!
Kind regards,
Hayley- Limitless Travel
Efficient and kindly
October 20, 2025
Reply from Limitless Travel
Hi Jeannie,
Thank you for the 5 star review!
We look forward to seeing you soon!
Kind regards
Hayley- Limitless Travel
Very helpful and pleasant staff
November 3, 2025
Reply from Limitless Travel
Hi Susan,
Thank you for the 5 star review!
We look forward to seeing you soon!
Kind regards
Hayley- Limitless Travel
No need for disappointment
On being disappointed that one of the holidays I was wanting to book had been cancelled, Leila came up with an alternative that I hadn't spotted.
November 3, 2025
Reply from Limitless Travel
Hi Barbara
Thank you for the 5 star review!
I will pass your kind words onto Leyla- she will be thrilled to know she was able to help you.
We look forward to seeing you soon!
Kind regards
Hayley- Limitless Travel
So far
So far, this company has been exceptional, but I have not been on the cruise yet.
October 15, 2025
Reply from Limitless Travel
Hi Cindy,
Thank you for the 5 star review- we wish you a wonderful holiday!
Kind regards,
Hayley- Limitless Travel
Booking by phone excellent
Service agent was great and understood my needs. Very friendly and knowledgeable. The booking process was managed very easily.m
October 20, 2025
Reply from Limitless Travel
Hi Jill,
Thank you for leaving a 5 star review, we wish you a wonderful holiday!
Kind regards
Hayley- Limitless Travel
Layla completely understood our…
Layla completely understood our specific requirements and she couldn’t have been more helpful
October 16, 2025
Reply from Limitless Travel
Hi Lindsay,
Thank you for leaving a 5 star review, I will pass your kind words onto Leyla, we hope you have a fabulous holiday!
Kind regards,
Hayley- Limitless Travel
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