Limitless Travel Reviews 591

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 181 reviews, reviewers overwhelmingly had a great experience with this company, often praising the staff for being kind, friendly, efficient, and knowledgeable. Many customers highlighted the exceptional service, noting that the booking process was a breeze and that all their questions were thoroughly answered, instilling confidence for their holidays. People consistently felt well-supported and cared for, with many appreciating the dedicated care teams who made their holidays stress-free and enjoyable, even for those with significant care needs. However, some people were dissatisfied with certain aspects, such as the limited daily outings on some cruises and feeling that care teams were stretched due to large group sizes. Conversely, a few other people also felt that the company's communication regarding care arrangements and terms and conditions was sometimes unclear, leading to unexpected issues.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness, friendliness, and... See more

Holidays

Users describe positive interactions with holidays, with many expressing excitement for current and future... See more

Service

Consumers find service to be positive, with many reviewers describing it as excellent, friendly, and... See more

Booking process

People report positive experiences with the booking process, finding it easy, painless, and efficient.... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting the helpfulness,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Kind, friendly, efficient & knowledgeable. The whole process of booking was a breeze. We’re excited for my 89 year old Dad to enjoy a well deserved break while feeling secure that he is supported by a... See more

Company replied

Rated 5 out of 5 stars

I don't consider myself disabled, more physically challenged. Because of this, I need an electric bed and a totally safe bathroom. I opted for a coach tour of Cornwall. Yes, it's not cheap but during... See more

Company replied

Rated 5 out of 5 stars

The care team with our group onboard our cruise to France, Portugal and Spain Easter 2026 were outstanding. I cannot praise them enough. Their help, support and friendship really made our holiday. The... See more

Company replied

Rated 5 out of 5 stars

Having been unsure in regards to booking a further cruise next year I found that Peter has been so helpful with our final decision. Yes we've provisionally booked! For this cruise - Feb 28th all th... See more

Company replied


Company details

  1. Tour Operator

Written by the company

At Limitless Travel, we believe that everyone deserves the right to explore the world – regardless of age, disability or health condition. Founded by Angus Drummond, who was diagnosed with a muscle-wasting condition in his twenties, our mission is to make travel accessible, inclusive and joyful for all. We specialise in supported, small-group holidays & cruises across the UK and abroad, including UK coach holidays, Mediterannean cruises, and long-haul adventures. Every trip is carefully designed with accessibility in mind – from wheelchair-friendly hotels to adapted transport and professional care. Whether you need a little support or full-time care, we tailor every holiday to your needs, so you can travel with confidence. What makes us different is not just our experience, but our empathy. Our team includes disabled travellers, carers, tour managers and travel specialists who are passionate about creating a stress-free and empowering holiday experience. You’ll be supported from the moment you book, all the way through to the journey home. With thousands of happy customers and hundreds of holidays delivered each year, Limitless Travel is proud to be leading the way in accessible tourism. Join us and discover how travel can still be possible – and truly unforgettable. Find out more at www.limitlesstravel.org.


Contact info

4.8

Excellent

TrustScore 5 out of 5

591 reviews

5-star
4-star
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2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 75% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Layla completely understood our…

Layla completely understood our specific requirements and she couldn’t have been more helpful

October 16, 2025
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Reply from Limitless Travel

Hi Lindsay,

Thank you for leaving a 5 star review, I will pass your kind words onto Leyla, we hope you have a fabulous holiday!

Kind regards,

Hayley- Limitless Travel

Rated 5 out of 5 stars

I booked a holiday over the phone

I booked a holiday over the phone, it was friendly and efficient. The details of the holiday were given to me very clearly, the terms and conditions were explained fully and simply.
This will be my 4th holiday with Limitless Travel

October 14, 2025
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Reply from Limitless Travel

Hi Margaret,

We can't wait to welcome you back again! Thank you for being a valued repeat guest with us :)

Kind regards

Hayley- Limitless Travel

Rated 5 out of 5 stars

5 stars

5 stars ! Very friendly and helpful carers. Nothing too much trouble. Quality hotel,
and well planned excursions.
Booked again for next year - says it all !

October 9, 2025
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Reply from Limitless Travel

Hi Wendy,

We are thrilled you had a lovely time on your holiday and cannot wait to see you again next year!

Kind regards

Hayley- Limitless Travel

Rated 5 out of 5 stars

Friendly and polite made you feel at…

Friendly and polite made you feel at ease and answered my questions as have never been on holiday abroad with my daughter

October 9, 2025
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Reply from Limitless Travel

Hi Amanda

Thank you for leaving a 5 star review- we hope you have a wonderful holiday!

Kind regards,

Hayley- Limitless Travel

Rated 5 out of 5 stars

Very helpful and polite

Very helpful and polite. Can't do enough for you.

October 7, 2025
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Reply from Limitless Travel

Hi Dee,

Thank you for the 5 star review and thank you for trusting us to keep coming back!

We can't wait to see you again,

kind regards,

Hayley- Limitless Travel

Rated 5 out of 5 stars

Norwegian fjords cruise

In September I went on my 4th cruise with limitless to the Norwegian fjords. As always I had a truly amazing time and the memories made will last forever and travelling with limitless also means my family know I am safe. Thank you so much to rachel, Hannah, Lee Ann, naz and Zara for everything you did for us to ensure we had an amazing holiday!! So looking forward to my next holiday with limitless

October 6, 2025
Unprompted review
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Reply from Limitless Travel

Hi Emma!

Thank you for being a valued member of the Limitless travel family, we are so happy you continue to trust us to take you on holiday and we love having you!

I will pass your kind words onto the tour staff, we cant wait to see you again soon!

Kind regards,

Hayley- Limitless Travel

Rated 5 out of 5 stars

Changed our lives

Great company to work with. Thank you

October 3, 2025
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Reply from Limitless Travel

Hi Janet,

Thank you for leaving a 5 star review, and thank you for trusting us and returning for another Limitless Adventure!

We look forward to seeing you both again very soon :)

Kind regards

Hayley- Limitless Travel

Rated 4 out of 5 stars

Limitless Travel

My experience with Limitless Travel over the phone was first class. Their staff were so helpful, understanding and caring. The three carers who came on holiday with our small group were amazing, kind and so helpful. They worked so hard to attend to our every need and went over and above their job description.
In my opinion though, the place I stayed in was not a hotel but a holiday centre and made my holiday a disappointment. It catered for everyone with varying degrees of disabilities, which was fine. It was laid out more like a youth hostel, rather than a hotel. The place itself is quaint, quirky and lovely. My bedroom was up a steep winding slope. The two single beds were small I felt and uncomfortable with very hard mattresses. The views from the seating area at the top of the slope over the mountains were wonderful. Breakfast was a self service affair. Lots of fruits, cold meats, cheese, cereal etc. The evening meal consisted of three or four courses, but no menu to choose from. First was always help yourself salad, then pasta, then meat of some kind, then a very small dish of chopped fruit or mousse. Evidently I could have had an omelette or chicken, but did not find this out, til a few days into my short holiday and where was a menu? Perhaps it is me, but this hotel, was not like any hotel I have ever stayed in before. I just feel Limitless Travel, should make their ads clearer. This experience has made me wonder about booking through Limitless Travel again. My neighbour has travelled with them three times and found them marvellous and so I followed his lead. He went to Sicily twice and then Tenerife for Xmas/New Year. I did not go to the same place as my neighbour. It was such a shame.

September 11, 2025
Unprompted review
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Reply from Limitless Travel

Hi Gloria,

Thank you for taking the time to leave a detailed review.

We are glad that you were happy with some aspects of your holiday and we hope that you had a great time overall.

Customer feedback is very important to us and we will use your constructive feedback to inform us to grow and develop our products and services going forward.

Thank you once again, we really appreciate it, we do hope to see you again!

Kind regards,

Hayley- Limitless Travel

Rated 5 out of 5 stars

Katie made the booking process so easy

Katie made the booking process so easy. She was very patient answering all my questions (even the silly ones).
I had my care call today with Vicky and she was also lovely.
My cruise is June 2026 and I'll leave a review after that

September 17, 2025
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Reply from Limitless Travel

Hi Julie,

Thank you for leaving a 5 star review. I will pass your kind comments onto the staff involved- I am sure they will be thrilled to hear!

We wish you a wonderful cruise!

Kind regards

Hayley- Limitless Travel

Rated 5 out of 5 stars

Excellent holiday experience with Limitless Travel

Limitless Travel have been very attentive and supportive throughout the whole booking Process for my Bournemouth holiday. I'm anticipating an enjoyable and fully accessible holiday experience.

September 23, 2025
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Reply from Limitless Travel

Good morning Liz,

Thank you for taking the time to leave a 5 star review we appreciate it!

We hope you have a wonderful time away with us!

Kind regards,

Hayley- Limitless Travel

Rated 5 out of 5 stars

It was a real pleasure to book a…

It was a real pleasure to book a holiday with you it was professionally done with a great human side it’s my first cruise and you have made me feel really comfortable and a bonus when I checked my cabin well you could not have found a better spot. Thank. You

September 22, 2025
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Reply from Limitless Travel

Good morning David,

Thanks so much for leaving a 5 star review!

We wish you a wonderful cruise!

Kind regards

Hayley- Limitless Travel

Rated 5 out of 5 stars

Pete Burt

Pete Burt
So down to earth and helpful
Made the process of booking a good experience so far for my Dad and myself.

September 19, 2025
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Reply from Limitless Travel

Good morning Sarah,

Thank you for leaving a 5 star review, I will pass your kind words onto Pete,

We wish you a fabulous holiday!

Kind regards,

Hayley- Limitless Travel

Rated 5 out of 5 stars

Everything went very smoothly

Everything went very smoothly. This was my first cruise holiday with Limitless and all my queries were anticipated and were fully covered

September 11, 2025
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Reply from Limitless Travel

Good morning Maurice,

Thank you for your review and rating us 5 stars!

We look forward to welcoming you on your cruise next year and hope you have a fabulous time!

Kind regards,

Hayley- Limitless Travel

Rated 5 out of 5 stars

Always having assistance available from…

Always having assistance available from knowledgeable staff. Reassurance and help as an when needed. Made to feel like number one.

September 6, 2025
Unprompted review
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Reply from Limitless Travel

Hi Darren,

Thank you for the 5 star review!
Thank you so much for being a valued return traveller, we love to see you!

Kind regards

Hayley- Limitless Travel

Rated 2 out of 5 stars

Dissatisfied returner

I feel completely misled over the promise of a loyalty discount for my next booking which has now been refused for reasons not clear to me - I’m feeling conned!!

September 1, 2025
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Reply from Limitless Travel

Hi Mick,

I believe this has been resolved for you and the discount applied for your holiday, and we have reached out to you directly

Any more questions feel free to reply to any of the emails that we have sent to you,

Kind regards,

Hayley- Limitless Travel

Rated 3 out of 5 stars

More social than exploring

Positives-
Plenty of carers to provide whatever assistance you need
Carers are friendly and patient, fun to be around
Get to meet other disabled people
Accessible coach & accommodation
Numerous destinations and types of holiday home and abroad
Door to door transport for cruise
Water bottles provided every day when out, sometimes a sweet treat too

Negatives
Very expensive - beyond what many people could afford.
Holidays have a tendency to revolve primarily around sitting chatting in a cafe every day. Only one short outing per day at most. cruise was particularly bad for this, as we visited multiple European ports, but I could tell you almost nothing about them because all we did after disembarking was sit in a bar/cafe.

April 20, 2025
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Reply from Limitless Travel

Hi Natalie,

Thank you so much for taking the time to share your experience with us.

We're really glad to hear that you felt well supported by our carers and enjoyed their company, as well as the opportunity to connect with other travellers in an accessible and inclusive environment.

It’s great to know that elements like the coach, accommodation, and thoughtful touches such as daily water and treats made a positive difference to your trip.

We also really appreciate your honest feedback about the pace and structure of the holidays. We understand how important it is for our guests to feel like they’re truly exploring and experiencing each destination, especially on a cruise with multiple stops.

We're genuinely sorry to hear that you felt some of those opportunities were missed, and that the balance leaned more towards socialising than sightseeing. We do have port guides with information in regards to places of interest that we share with our staff and we will feedback to ensure that these are fully understood and utilised.

Your comments are invaluable in helping us improve. We’ll be taking this feedback on board as we review our activity planning, particularly ensuring there’s a better mix of relaxation and exploration to suit different interests. We're also mindful of the cost, and continue to look at ways to offer the best possible value for our guests.

Thank you again for sharing both the positives and areas where we can do better. We hope to welcome you back on a future trip that feels more fulfilling for you.

Warm regards,

Hayley- Limitless Travel

Rated 5 out of 5 stars

Lindsey was fabulous she took her time…

Lindsey was fabulous she took her time to really help me get what l wanted.l can’t fault her. Thankyou Lindsey have a great Wedding x

September 9, 2025
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Reply from Limitless Travel

Hi Carol,

Thank you for leaving a 5 star review, I will pass your kind words onto the lovely Lindsey for you!

Kind regards

Hayley- Limitless Travel

Rated 5 out of 5 stars

My query was answered very quickly

My query was answered very quickly, without having to wait in a long telephone queue. Morium, who dealt with me, was very knowledgeable, helpful and answered any subsequent questions I had quickly. Very pleasant and welcoming manner on the telephone

September 8, 2025
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Reply from Limitless Travel

Hi Kathy,

Thank you for leaving a 5 star review! I will pass your kind feedback onto Morium who will be delighted to hear them

Kind regards

Hayley- Limitless Travel

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