Limitless Travel Reviews 591

Very helpful

I was so glad I choose to book our cruise with limitless travel . The whole company has been excellent looking after us , we had never been in a cruise before . I organised a cruise as it was my Dads wish & as he had been diagnosed with a terminal illness & I wanted back up .Unfortunately he was taken ill a week into our holiday after seeing the lovely Ships Doctor , we had to disembark the ship to be transferred to hospital abroad, (we had insurance ) long story short we managed to get back on board . The ladies who work for limitless Michele and Andreia were a massive help they both went above and beyond helping myself and my elderly father . I would definitely book again with Limitless Travel if my Dad is able to. I would totally recommend this Amazing company .Everyone has been at the end of the phone from head office even when we were in the hospital . Thank you all Regards Karen 🤗

My emails were answered promptly and I got a phone call to discuss what I wanted. After answering our phone call we then received email follow up which was helpful.

Answering to questions quickly getting back on times stated.

I'm over the moon to have discovered Limitless Travel.
With the expert help and advice of "Milly" I've just arranged a fabulous UK holiday for my disabled sister (who hasn't been on holiday in over a decade)
No one thought it was possible given her level of disability. But with Milly's help, everything has been arranged for her to have a wonderful holiday - with all her care needs in place. And so, if anyone also thinks that they could never manage to go away due to their disability/ies then honestly you're mistaken.

Always polite and helpful.
An amazing company. Life is for living so book now
this is no rehearsal. Meet new friends and see the world.
I Have been to Paris,Morroco and Amsterdam with them. Travelling with them makes all the difference. I had an amazing time. I have had MS now for 39 years. So these lovely people are life savers.
Marion Willson

From start to finish excellent service ,many thank made it easy

From start to finish, this entire holiday was hassle free. I stopped going on holiday several years ago purely because so called ‘disabled friendly’ venues were certainly not friendly!
Limitless do all the hard work for you - and the carers did care.

Leyla was great!! She contacted me when she said she would & managed to overcome numerous obstacles in booking our first cruise p

This review relates only to my experience when booking as I am yet to take the holiday break.
I dealt with Joseph who was patient, helpful and meticulous throughout.
I was impressed by the level of care detail discussed.
My only criticism relates to the payment system which automatically stores your card number under the assumption that this same card will be used for future payments. In my case, I wanted to pay my initial deposit by debit card and the final balance by credit card - two different numbers, obviously.

Very friendly and caring for the clients, but at times did not have to hand the answers to my questions, which in my opinion is what most travellers would be asking.

What is discussed at the time of the care call and made absolutely clear is a necessity to them, to find out weeks later that they have not done what was said would be and they expect my son who has quadriplegic cerebral palsy and is non verbal to sit alone on an 4, 8 hr flights, they think that telling us that the 1-2-1 carer we paid a fortune to accompany him is ok to sit behind him ....REALLY?? Not good enough !!! I also rang yesterday and again today and was promised someone would call me back to discuss this.... no one did. Very poor for a company that is supposed to be taking the stress out of travel for the disabled, which must include their family who book it for them. We feel like they've got our money and really dont care at all .... they actually changed the dates as well and only informed us when I saw the new dates on an advert and phoned them ... they dont have a manager you can speak to on the phone and you cannot email Angus Drummond the owner directly ...I think he would be very sad to see what is being done to his customers or does he not care either??

Very helpful. First time disabled traveller

Friendly helpful and pleasant

Norwegian Fjord Cruise July 25.
This was our second holiday with the Limitless Travel team.
This time we had the pleasure of Sharon, David and Sarah whose kindness and compassion for their work and clients goes above and beyond. Nothing is too much trouble. It was our wedding anniversary during the cruise and a wonderful cake appeared, that we could share with everyone organised by Sharon :). As an ex nurse myself it is so lovely to see these professionals with such ability to help their clients, no matter what their disability to have fun and achieve things they thought they couldn't do anymore.
I cannot recommend Limitless Travel highly enough and will continue to recommend them to friends and family.
Thank you all so much!!!

Our Limitless experience from start to end has been flawless. We have just returned from our Norwegian Fjords cruise.

My mum and I were both a little apprehensive about the trip, having never cruised and never done an organised group holiday before; we are both independent and weren’t sure how it would work. But from the moment that Sharon, our wonderful trip manager, opened the taxi door, and Dave picked up our bags, we knew it was going to be perfect.

The care, kindness, respect and friendship that Sharon, Sarah and Dave gave Mum was so touching. They took the pressure of sorting everything off me too, which I really appreciated. It was great that I could go off and explore more, while Mum was with the group.

Nothing was too much trouble and the Limitless team did everything with the minimum of fuss. Mum loved being able to swim twice whilst on the cruise; thanks to Sharon, Sarah and Dave organising the hoist, she had the best day yesterday with the time in the pool and jacuzzi.

Spending time with our new friends around the table was marvellous; we both feel that we’ve made proper friends and I really hope that we see everyone again on another cruise.

Mum’s already talking about our next cruise 🚢

One point to mention would be that before we went, my Mum phoned the Limitless office to ask for information/advice about the excursions and whether they would be suitable/accessible. The person said ‘wait til you get on the cruise and ask your trip manager, because I don’t know’. We thought that this is important information for your staff on the phone to have; I got that information directly from the trip providers, so why can’t Limitless also do this? These excursions need to be booked beforehand as they sell out. Or send all your sales staff on the cruise to experience firsthand what your customers will experience, and spot where the pitfalls will be? This information would make your provision even better.

Forgot to mention the pick service, Daz going, Val getting me back home. Brilliant.

Sharon. Sara. David. We're absolutely brilliant. I am in awe of their ability to please everyone and go out of their way to make us happy content and loved