Went to Lindsay Gilmore west Calder branch as I had an infected cleg bite. .can't rate them highly enough, got a consultation with Kiran who was super helpful and gave me antibiotics.. great service
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See what reviewers are saying
We use Moredun pharmacy regularly, and have nothing but praise for the staff. Shadrach in particular is both knowledgeable and very friendly, taking time and care with us pensioners even when the phar... See more
Approximately 6 weeks ago I used the L&G app to put my wifes prescription in, 10 days ago I had to put the Same prescription in as they said they didn't receive it. Now my wife has completely run out... See more
L&G Moredun Always had good service at this pharmacy, yes things occasionally go wrong, but nothing is too much trouble for Shedrach always a cheery welcoming smile and gets the issue sorted with a... See more
Company details
Information provided by various external sources
Lindsay & Gilmour is a family run pharmacy group based across Central Scotland, Fife and the Scottish Borders.
Contact info
Smith's Place 19, EH6 8NT, Edinburgh, United Kingdom
- lindsayandgilmour.co.uk
3.8
Great
49 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Whoa they have had a staff change at my…
Whoa they have had a staff change at my local branch that I have used for years and it is now embarrassing to see what goes on there....
it’s like being back at school again watching the new pharmacist flex the muscles but it’s quite uncomfortable going in there
November 4, 2019
Unprompted review
Judgemental staff
Re Niddrie Road (Edinburgh) branch
Popped in with my prescription on 1/11/18 at around 5:10 p.m. and checked with a member of staff if one of the items could be provided in a smaller tube. They said no and that’s OK. However the female (dark blond in her early 50s) pharmacist’s comment that I could go and buy a smaller tube for £2 myself was not acceptable. Rude and not realy helpull. She probably finds a pleasure to humiliate patients with long term conditions. Something she possibly should improve in her professional attitude. Will not go there again.
November 1, 2018
Unprompted review
value your time? avoid if at all possible.
Since the regular chemist left the store the Sauchie branch has gone from a well organised busy little pharmacy with a friendly feel to chaos. Mislaid prescriptions and waiting absolutely ages for yours to be dispensed is not good at all. I was lied to when I went to collect my medication a full 2 hours after handing it in. I was told "we only just got the prescription sent on the system from your doctors surgery". No I said I handed it in myself 2 hours ago and I'm here to collect. I left after muttering a few choice words including the left hand doesn't know what the right hand is bloody doing here. Other than the word bloody I did NOT say any other "bad" words. I got home and the phone rang. It was Lindsay and Gilmour telling me that I am now banned from the store hahahaha. Whoever is running the place now is clearly a pathetic excise for a human being. They mess up and take it out on the customer. I called their head office and was told they would look into it and call me back. Now 2 weeks on and I have heard NOTHING hence the review. Avoid if you value your health. Mine isn't the only bad experience as I found out when telling others. Seems to be issues across the board ALL relating to management and the pharmacist. There are some great staff there that have been there for quite a while so this review is by no means any reflection on them as they weren't involved in my bad experience at all.
January 31, 2018
Unprompted review
Reply from Lindsay & Gilmour Pharmacy
Dear Sir,
Many thanks for your updated response. When we spoke two weeks ago I asked you to get in touch via email with your concerns so we could get a full understanding of your complaint.
You promised to do so and I was awaiting your response by email to support an investigation into your experience.
Can you please call me today on 0131 554 1551 so we can take up your concerns.
Kind Regards
Malcolm Clubb
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