Lings - Approved Used Cars Reviews 

165
TrustScore 5 out of 5

4.9

Motorlings, Riverside Road, NR33 0TQ Lowestoft, Suffolk, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Just bought a new 1390 SD Evo, fantastic deal very happy with the service and got delivered on date as arranged. Overall very happy so far just need to get some miles on it Would recommend dealer.

Company replied

Rated 5 out of 5 stars

Customer service at its finest!! Sam gets a special mention, great communication and helped me no end in my purchase. I brought the wrong bike from him (didn’t try first lol) asked to exchange for ano... See more

Company replied

Rated 3 out of 5 stars

Pre sales and transaction were very smooth. However the owners handbook was not provided and I had to call a couple of times to request a copy which arrived over a week after purchase. Very frustratin... See more

Company replied

Rated 5 out of 5 stars

Very happy with all the staff who we came into contact with,everything from price,trade in delivery time and especially on new vehicle collection day. A fault was found with on board tech which was s... See more

Company replied


Company details

  1. Motorcycle Dealer
  2. Bicycle Store
  3. Motorcycle Equipment and Accessories Store
  4. Motorcycle Shop
  5. Triumph Motorcycle Dealer
  6. Used Motorcycle Dealer

Written by the company

Lings Powersports based in East Anglia - Main Dealers in the UK for Triumph, KTM, Husqvarna, GasGas, CFMOTO, ZEEHO & Honda Offroad Motorcycles. Full Workshops and MOT facilities. Over 50 years of Trust, Value & Service.

Lings Powersports - Family owned & run since 1913.

Written by the company

Trusted by our Customers and respected by our Competitors.
Founded as a Wheelwright and Blacksmith in 1874, the Lings Motor Group moved into the Motor Trade in 1913. Customer service was at the heart of the business at the beginning, and it is as true today. Family owned and operated for over 100 years has meant that these values are at the core of the business.

Contact info

  • Motorlings, Riverside Road, NR33 0TQ, Lowestoft, Suffolk, United Kingdom

  • 01502537444

Rider-approved Motorcycle Dealer Group

Browse our range of quality bikes backed by genuine Trustpilot reviews

4.9

Excellent

TrustScore 5 out of 5

165 reviews

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Replied to 50% of negative reviews

Typically replies within 1 week

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4.9

All reviews

(165)

491 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I purchased a used car from Lings…

I purchased a used car from Lings having scoured dealers nationwide for the car/spec I was looking for. Living the other side of the country I bought the car without physically seeing it and all the contact with them was via phone or email and arranged for the car to be delivered.
I was sent plenty of video walk arounds of the car and all queries/questions were easily and efficiently answered.
Would I buy another car from Lings this way? Absolutely, the process was flawless and am very happy with the car I bought.
Big thank you to Bethany, who I dealt with throughout the process. She was very efficient and provided great customer service.

February 13, 2023
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Reply from Lings - Approved Used Cars

Thank you for your kind words! We are thrilled to hear that our team were able to provide you with brilliant service and assistance. Please don't hesitate to reach out to us again if you need anything in the future!

Rated 5 out of 5 stars

From the first visit

From the first visit, which ended up being nearly 3 hours, to the final purchase, and a test drive in between, time was never an issue. Gary could not have been more helpful, updating me as the sale progressed. Just enjoying my new car now!!

February 1, 2023
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Reply from Lings - Approved Used Cars

Thank you for your 5 star review! We strive to provide the best experience for our customers, and it's great to see that we were able to meet your expectations. Thank you for your support!⭐️

Rated 5 out of 5 stars

Gary

Lings Motor group, Personally i felt Gary was brilliant, made us feel at ease and very helpful with everything we asked. a real asset to the dealership

January 28, 2023
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Reply from Lings - Approved Used Cars

Thanks for your fantastic 5 star review Ryan! ⭐️

Rated 5 out of 5 stars

Exceptional service

Everyone was very helpful from the moment I stepped into the showroom to when I drove my car away. It can be daunting buying a car and I was apprehensive that I would be pushed towards making decisions I was not ready to make. However, this was most definitely not the case. I was supported and advised but never rushed. Thank you Lings, I am super happy with the service I received from you and from Gary in particular.

January 28, 2023
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Reply from Lings - Approved Used Cars

Thank you for your 5 star review! We strive to provide the best experience for our customers, and it's great to see that we were able to meet your expectations. Thank you for your support!⭐️

Rated 5 out of 5 stars

Great customer service

Great customer service, no pressure. A great buying experience and love the car.

January 12, 2023
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Reply from Lings - Approved Used Cars

Thank you for your 5 star review! We're glad to hear that you had a positive experience with Lings. Thank you for your support!⭐️

Rated 5 out of 5 stars

Great car and great customer service

I bought a Kia from Lings and had great customer experience all the way through. I was served by Gary who was able to answer all of my questions and sent through multiple videos showing the quality and features of the car. I requested a video to show how the infotainment system and the rest of the interior features work and was sent a comprehensive video by Gary on the same day.

Delivery was organised to suit my availability and the car was delivered right within the stated time slot. The only part of the experience that was less than ideal was some very minor damage on the car when it arrived that had apparently been overlooked but the Lings team was very helpful when I informed them and I was financially compensated for this. The car is performing well and I am very satisfied with the deal I got on it. I recommend buying a car from Lings.

November 30, 2022
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Reply from Lings - Approved Used Cars

Hi Mr Cecil, Thank you for your review. We hope you are enjoying the car. Lings Team

Rated 5 out of 5 stars

Great staff

Great staff , amazing experience. Highly recommended .

November 4, 2022
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Reply from Lings - Approved Used Cars

Thank you for your 5 star review! We're glad to hear that you had a positive experience with Lings. Thank you for your support!⭐️

Rated 5 out of 5 stars

Needed a car

Needed a car. Saw one online I like at lings Lowestoft branch.
I went and had a test drive of it.
Gary Hedges was there that day, very helpful, nothing was to much trouble.
He was very knowledgeable and friendly, also great sense of humour.
I decided to buy the car and collected it the following week, serviced, Mot. It was immaculate but some how they made it even more immaculate from the week before.
Gary Hedge was their for my collection also.
I would highly recommend Lings to friends and family and if in the position to buy an even better car in the future, I will go back.
Many thanks

November 15, 2022
Unprompted review
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Reply from Lings - Approved Used Cars

Thank you for your 5 star review! We're glad to hear that you had a positive experience with Lings. Thank you for your support!⭐️

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service. Salesman Gary Hedge accommodated my request that the part exchange car would be available the day after viewing it as I needed it before going on holiday.He took time to explain every step of the process and inspired confidence in his product.

October 24, 2022
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Reply from Lings - Approved Used Cars

Thank you for your 5 star review! We're glad to hear that you had a positive experience with Lings. Thank you for your support!⭐️

Rated 5 out of 5 stars

Sorted

Very straight forward process with helpful and attentive staff. They phone you to keep you well up to date with what's happening.

October 24, 2022
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Reply from Lings - Approved Used Cars

Thanks for your fantastic 5 star review Mr Mortimer! ⭐️

Rated 5 out of 5 stars

Car purchase

Brought a car from lings and had it delievered as lived too far away to visit. Dealt with Gary who made the whole experience so easy from beginning to end. Plenty of updates, videos, all questions asked. Brilliant service. So would recommend.

September 14, 2022
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Reply from Lings - Approved Used Cars

Thanks for your fantastic 5 star review Mark! ⭐️

Rated 5 out of 5 stars

Gary was very friendly and gave helpful…

Gary was very friendly and gave helpful advice about other cars besides the one I bought from him. He went above and beyond to make sure the vehicle I bought was to my satisfaction and was very helpful after sale as well when I had questions. Would buy from him again!

August 24, 2022
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Reply from Lings - Approved Used Cars

Thanks for your fantastic 5 star review Niki! ⭐️

Rated 5 out of 5 stars

Excellent service

Excellent service received from Mark & Gary @ Lings of Lowestoft. Both were extremely welcoming,knowledgeable and efficient. It was a pleasure doing business with them.

September 5, 2022
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Reply from Lings - Approved Used Cars

Thanks for your fantastic 5 star review Mike! ⭐️

Rated 1 out of 5 stars

Pleased with the car, but..........

Have bought cars from Lings before, but this time I felt the service was very poor and unprofessional. We were left on our own for long periods of time while we didn't know what was going on. At one stage my husband was so fed up that he said to ignore the sale and we would take our own car home again

August 8, 2022
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Reply from Lings - Approved Used Cars

We are really sorry to hear that your experience has not met our normal standards.

The delay during your handover was due to the appraisal of the part exchange. As this was valued as an estimate without physically seeing the car, the appraisal had to be completed fully. There was some delay with receiving the digital service history and time taken to consider the damage that had not previously been reported.

I understand that the cost of this damage was absorbed by us in order to try to make up for the time you had been inconvenienced.

We really value and appreciate any feedback from our customers, as this is what helps us improve. We have taken note of your comments and will share this with the team and hope that you can give us another chance to show that we really do care about our customers.

If you would like to discuss this further, please do not hesitate to contact Mark Mills - mark.mills@lings.com

Rated 5 out of 5 stars

Bmw 420i gran coupe

Very good experience here as it was before when I purchased a motorcycle I dealt with Kevin then and this time was Mark when I bought my car very nice helpful very clear about the purchase agreement so all good,

August 8, 2022
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Reply from Lings - Approved Used Cars

Thanks for your fantastic 5 star review Paul! ⭐️

Rated 5 out of 5 stars

HRV Feedback

As mentioned in previous feedback, Mark Mills, Assistant Manager could not have been more helpful. I actually bought the car that was in the showroom, I didn't even sit in it to see if I liked it or what features it had! Mark kept me updated on all aspects of my journey and was very honest and polite throughout the whole process, 2 aspects of life I value highly. His aftersales care has been very welcome and I know I feel able to discuss any aspect of my experience with the new car, which to date has been second to none. I love it!

August 2, 2022
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Reply from Lings - Approved Used Cars

Thanks for your fantastic 5 star review Karen! ⭐️

Rated 5 out of 5 stars

Mark at lowestoft was friendly

Mark at lowestoft was friendly, professional and really made our car purchase a peace of mind considering the current situation with the lead times on cars. Could not recommend more.

July 25, 2022
Lings - Approved Used Cars logo

Reply from Lings - Approved Used Cars

Thanks for your fantastic 5 star review Dale! ⭐️

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