Pam in Customer Services very kindly helped trace our missing order and had it delivered in record time. A great job and much appreciated by my Team!
Company replied
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See what reviewers are saying
We had our new bean to cup coffee machine installed today at Listers BMW King's Lynn (PE30 4NA). Having only been used to the instant machines we were feeling a little apprehensive about the transitio... See more
Company replied
SUPERB SERVICE! Liquidline technicians are always 5* but today, we had Sarhan visit us. He was patient, kind and considerate! He went above and beyond to help us. ABSOLUTELY the best technician so... See more
Company replied
The order gets processed instantly, we have a really nice gentleman who we recognise to be a familiar face here. We have our storage cupboard up a set of stairs and he is always really helpful actuall... See more
Company replied
Company details
- Coffee Machine Supplier
- Bottled Water Supplier
- Coffee Store
- Coffee Vending Machine
- Coffee Wholesaler
- Vending Machine Supplier
Written by the company
A culture for amazing customer service where people are our passion. We take a thoughtful approach to ensure our customers have the right refreshment solutions to suit their needs. Our in-house teams of Sales, Client Managers, Customers Service, Operations, Engineers and Marketing are knowledgeable in their fields. We ensure our teams are provided with continuous training to ensure they are innovative and smart working. We are passionate about our customers and staff, and pride ourselves doing everything we can to ensure amazing customer service throughout your entire journey with us.
Liquidline
Written by the company
- We bring expertise, innovation and joy to organisations across the UK. Founded in Suffolk in 2003, we are a family owned business. We have a unique philosophy, operating with honesty, integrity and putting our customers at the heart of everything we do. When you become a customer of ours, you don’t just become a number, you become part of the Liquidline family! We select industry leading, innovative technology, support it with winning customer service and enhance this with premium coffee beans and a carefully selected range of consumables. The result is local, personal service on a National scale.
Contact info
Sandyhill Lane 86, Jackson House, IP3 0JA, Ipswich, England, United Kingdom
- 08008499110
4.7
Excellent
184 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The engineer was brilliant
The engineer was brilliant. Very helpful and also helped me out on a couple of questions I had
March 31, 2025
Reply from Liquidline - Ipswich
Thank you so much for your kind words! We're thrilled to hear that our engineer was able to assist you and provide the support you needed. We really appreciate you taking the time to share your experience, and we're always here if you have any more questions in the future!
Missing Item
My company received an order which had an item missing. I contacted customer service and spoke to Osky who was extremely helpful in locating the missing item and arranging for it to be delivered promptly. As always, Liquidline delivers exceptional customer service. Many thanks Osky!
April 15, 2025
Unprompted review
Reply from Liquidline - Ipswich
Good Afternoon Hannah, Thank you so much for your kind words and for taking the time to leave this review! We're thrilled to hear that Osky was able to assist you in resolving the issue quickly and efficiently. At Liquidline, we take pride in delivering top-notch customer service, and it's great to know we met your expectations. We'll be sure to pass along your thanks to Osky! If you need anything else in the future, don’t hesitate to reach out.
Thanks again for choosing Liquidline!
Liquidline
Only recently started using Liquidline, but their response times are amazing. Nothing too much trouble and great delivery and engineering service. In a sector not always known for great service, they stand out as a beacon! Make our lives easy!
April 15, 2025
Unprompted review
Reply from Liquidline - Ipswich
Good Afternoon Ray, Thank you so much for your kind words! We're thrilled to hear that your experience with Liquidline has been such a positive one. Our team works hard to provide quick responses and reliable service, so it's fantastic to know we're making your life easier. We're proud to stand out in the industry, and your feedback truly means a lot to us. Looking forward to supporting you for many more years to come!
I had to contact liquidline this week…
I had to contact liquidline this week regarding regarding our water cooler to be serviced and also to order a new one,the last I got on the phone was absolutely a pleasure to deal with she was very helpful and returned contact back when she said she would her name was Rosie so a thank you to you Rosie .
April 3, 2025
Unprompted review
Reply from Liquidline - Ipswich
Good Afternoon, Thank you so much for your kind words! We're thrilled to hear that Rosie was able to assist you so well with your water cooler service and order. We truly value your feedback, and we’ll be sure to pass along your thanks to Rosie. If you need any further assistance, don't hesitate to reach out—we’re always here to help!
Thanks again for choosing Liquidline!
Excellent service by Jeff
Jeff was very efficient and patiently took me through the steps. Jeff also followed up after to see if it was all working fine.
March 25, 2025
Unprompted review
Reply from Liquidline - Ipswich
Good AFternoon Elias, Thank you so much for your kind words! We're thrilled to hear that Jeff provided you with excellent service and support. We take pride in making sure our customers are well taken care of, and it’s great to know that Jeff’s patience and follow-up made a positive impact. If you need anything else, feel free to reach out!
Amazing Service - can't wait to try our new machine when it arrives!
I was completely overwhelmed by the option of consumables on my dashboard but Charlotte Underdown was amazing! She asked all the right questions, to help me decide on what we needed for our new machine and even sent us a free sample of beans. We can't wait to try our new machine when it arrives - thank you!
March 18, 2025
Unprompted review
Reply from Liquidline - Ipswich
Good Morning , Thank you so much for your kind words! We're thrilled to hear that Charlotte was able to guide you through the options and make your experience easier. It's always our goal to help our customers find the perfect products for their needs, and we're glad Charlotte could assist you so well. We're sure you'll love your new machine when it arrives, and we hope the free sample of beans hits the spot!
If you ever need any further assistance, don’t hesitate to reach out.
Thanks again and enjoy your new machine!
Company so helpfut
Company so helpfut - logged a fauly and a reply when the someone was coming out within an hour - clive arrives and a lovely friendly gentleman who was so helpful and fixed the machine so thank you so much
March 7, 2025
Unprompted review
Reply from Liquidline - Ipswich
Good Morning , "Thank you so much for your kind words! We're thrilled to hear that Clive was able to assist you promptly and that you had such a positive experience. It's great to know that his friendly and helpful service made a difference. We truly appreciate your feedback and are happy to have been of help. If you need anything else, don't hesitate to reach out!"
Reply from Liquidline - Ipswich
Thank you for your wonderful feedback! We're thrilled to hear you’re happy with our service.
Reply from Liquidline - Ipswich
Thank you for your kind words! We're delighted to hear that you’re happy with our prices, product quality, and fast delivery. Your satisfaction is our top priority, and we truly appreciate your support.
Reply from Liquidline - Ipswich
Thank you for your kind words! We're delighted to hear that Oksana provided you with quick and efficient service. We’ll be sure to pass along your feedback to her. If you ever need assistance again, we’re here to help!
Sarhan Harhara did well and he's also an experienced engineer. Spotted the faulty parts straight 👌 job done.
The engineer was an experience one
He spotted the faulty parts straight away and gets the job done in no time. Please always send me Sarhan Harhara.
Thank you.
From Graham Akoto.
January 7, 2025
Unprompted review
Reply from Liquidline - Ipswich
Good Afternoon Graham, Thank you for your kind feedback! We're thrilled to hear that Sarhan Harhara was able to quickly identify the issue and resolve it efficiently. We truly appreciate your trust in our service. We will certainly note your request for Sarhan for future visits! Thank you again, and we're here whenever you need us!
Top notch service from Liquidline
Top notch service from Liquidline! Our coffee machine was out of order due to a descaling issue, and within an hour of contacting Liquidline, we received the cartridge. Such a quick resolution certainly brought many smiles to the office!
December 5, 2024
Unprompted review
Reply from Liquidline - Ipswich
Good Morning Kesia, Thank you for your fantastic review! We're so glad to hear that we were able to resolve the descaling issue so quickly and get your coffee machine up and running again. It's great to know that it brought smiles to the office! We really appreciate your kind words and are always here to help when you need us.
Great company with great staff
Sarhan Harhara is a credit to the company. Did our company's installation today and was so thorough.
Such a nice professional man who went above and beyond.
November 19, 2024
Unprompted review
Reply from Liquidline - Ipswich
Good Morning Jess, Thank you so much for sharing your positive experience! We're thrilled to hear that Sarhan Harhara provided such thorough and professional service during your company's installation. We’re proud to have him on the team, and your feedback means a lot to us. We’ll be sure to pass along your kind words to Sarhan. Thanks again for choosing us!
Very Quick and efficient service
October 31, 2024
Reply from Liquidline - Ipswich
Good Afternoon Anthony, Thank you for your kind review! We're thrilled to hear that you found our service quick and efficient. Your feedback means a lot to us, and we look forward to serving you again in the future!
Quick to respond with expertise
Liquidline were quick to respond to our issue and sent their engineer Colin within 24 working hours of my call. Colin was very helpful and knowledgeable, working his magic to ensure our machine created a perfect beverage. He is an asset to the business.
November 4, 2024
Unprompted review
Reply from Liquidline - Ipswich
Good Afternoon Jason, Thank you so much for taking the time to leave such a wonderful review. We’re delighted to hear that our team, especially Colin, was able to resolve your issue promptly and effectively. It's always great to know that his expertise and dedication made a positive impact on your experience.
We take great pride in the quality of service we provide, and it’s feedback like yours that motivates us to continue striving for excellence. We’re also thrilled to hear that the machine is now working perfectly and creating the beverages you expect.
If you ever need further assistance or have any questions in the future, please don't hesitate to reach out. We’re always here to help.
Thank you again for your kind words and support!
Fantastic company
Fantastic company, Nothing is ever too much trouble. Logged a fault online one afternoon and fixed by 9:15am the next day. Engineers are always friendly and happy to assist with putting the water on the machine when delivering and will always deliver to where we need them to. Website is easy to use for ordering and never have any problems.
November 1, 2024
Unprompted review
Reply from Liquidline - Ipswich
Thank you for your fantastic feedback! We’re delighted to hear that you had such a positive experience with our team and services. Our engineers take pride in being helpful and efficient, so it’s wonderful to know that they went the extra mile for you. We're also pleased that you find our website easy to use and reliable.
If there’s ever anything more we can do for you, please don’t hesitate to reach out. We look forward to continuing to serve you!
Prompt service and next day delivery…
Prompt service and next day delivery which is very important to us .
October 16, 2024
Reply from Liquidline - Ipswich
Good Morning Alison, Thank you for your feedback! We're delighted to hear that our prompt service and next-day delivery meet your needs. If there's ever anything else we can assist with, feel free to reach out!
Placing the order online for…
Placing the order online for consumables is straightforward, laid out well, once the order is placed you are kept up to date on delivery dates/times and delivery is super quick
September 30, 2024
Reply from Liquidline - Ipswich
Good Afternoon Sharon, Thank you for your fantastic review! We're glad to hear that you find the online ordering process straightforward and that you're happy with the communication and speedy delivery. We strive to make everything as smooth as possible for our customers!
If you ever need further assistance, please feel free to reach out.
Reply from Liquidline - Ipswich
Good Afternoon Ana, thank you for your review, I will pass this on the Nav.
Clive just called in here in Suffolk &…
Clive just called in here in Suffolk & replaced our filter on our hot water boiler and terrific-efficient and helpful preventative maintenance advice too-thank you!
September 11, 2024
Unprompted review
Reply from Liquidline - Ipswich
Good Afternoon Andrew.
Thank you for your kind review! We're thrilled to hear that Clive provided efficient service and helpful preventative maintenance advice while replacing your hot water boiler filter. We’ll be sure to pass along your appreciation to him!
If you need any further assistance, feel free to reach out.
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