Pam in Customer Services very kindly helped trace our missing order and had it delivered in record time. A great job and much appreciated by my Team!
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See what reviewers are saying
We had our new bean to cup coffee machine installed today at Listers BMW King's Lynn (PE30 4NA). Having only been used to the instant machines we were feeling a little apprehensive about the transitio... See more
Company replied
SUPERB SERVICE! Liquidline technicians are always 5* but today, we had Sarhan visit us. He was patient, kind and considerate! He went above and beyond to help us. ABSOLUTELY the best technician so... See more
Company replied
The order gets processed instantly, we have a really nice gentleman who we recognise to be a familiar face here. We have our storage cupboard up a set of stairs and he is always really helpful actuall... See more
Company replied
Company details
- Coffee Machine Supplier
- Bottled Water Supplier
- Coffee Store
- Coffee Vending Machine
- Coffee Wholesaler
- Vending Machine Supplier
Written by the company
A culture for amazing customer service where people are our passion. We take a thoughtful approach to ensure our customers have the right refreshment solutions to suit their needs. Our in-house teams of Sales, Client Managers, Customers Service, Operations, Engineers and Marketing are knowledgeable in their fields. We ensure our teams are provided with continuous training to ensure they are innovative and smart working. We are passionate about our customers and staff, and pride ourselves doing everything we can to ensure amazing customer service throughout your entire journey with us.
Liquidline
Written by the company
- We bring expertise, innovation and joy to organisations across the UK. Founded in Suffolk in 2003, we are a family owned business. We have a unique philosophy, operating with honesty, integrity and putting our customers at the heart of everything we do. When you become a customer of ours, you don’t just become a number, you become part of the Liquidline family! We select industry leading, innovative technology, support it with winning customer service and enhance this with premium coffee beans and a carefully selected range of consumables. The result is local, personal service on a National scale.
Contact info
Sandyhill Lane 86, Jackson House, IP3 0JA, Ipswich, England, United Kingdom
- 08008499110
4.7
Excellent
184 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great service from Liquidline
Liquidline are always at the end of the phone when needed.
I had an issue with our order when delivered which turned out to be the courier not Liquidline but as always they looked into the issue and as promised called me back with the outcome. I spoke with Lorraine H, on customer services, she was friendly, professional and true to her word called me back with the update the next day, as she promised.
August 29, 2024
Unprompted review
Reply from Liquidline - Ipswich
Good Afternoon Sharon, Thank you so much for your thoughtful review! We're glad to hear that you had a positive experience with our team, and that Lorraine was able to assist you promptly and professionally. We’re sorry to hear about the issue with your order, but we're happy we could resolve it for you.
Your feedback means a lot to us, and we appreciate your trust in Liquidline. If you ever need anything else, we're just a phone call away!
Reply from Liquidline - Ipswich
Good Morning Amanda. Thank you for your kind review! We're pleased to hear that you were happy with our quick and prompt service. Your feedback is greatly appreciated.
If you ever need anything else, please don't hesitate to reach out.
Colin was brilliant at explaining to me…
Colin was brilliant at explaining to me everything I needed to know about the coffee machine,
Thank you! Great service.
July 30, 2024
Unprompted review
Reply from Liquidline - Ipswich
Good Afternoon Natalie. Thank you for your review, we really appreciate it. I will pass this on to Colin who will be pleased to see this. Hope you and your team are enjoying the lovely drinks. Have a great evening.
Excellent service
Excellent service, polite staff and a top-quality product 5*
July 22, 2024
Unprompted review
Reply from Liquidline - Ipswich
Good Morning Neal, thank you for your review and the 5 * this is really appreciated. Hope you have a lovely day.
AVOID AT ALL COSTS
Equipment is rubbish.
Advised to have a machine that doesn't keep up with demand. Some parts of the machine are "consumable" which means you have no idea of the overall cost.
Lots of people i have spoken to say the same. Once you are locked into a contract you will regret it.
July 4, 2024
Reply from Liquidline - Ipswich
Good Morning . I am sorry to hear you unhappy with the service you are having with us. I have passed this over to our Care Team who will be in contact with you to try and resolve theses issues.
excellent service
excellent service, deliveries always on time, polite and friendly whenever we need assistance over the telephone, call-out requests are normally with hours, very happy with our service - thank you
June 30, 2024
Reply from Liquidline - Ipswich
Good Morning Lorraine, Thank you for your review and the 5*, we really appreciate this. Hope you have a great Monday.
Reply from Liquidline - Ipswich
Good Afternoon Laura, thank you for leaving your review, we really appreciate the feedback.
Hope you have a lovely afternoon.
Always great polite and prompt service
Always great polite and prompt service, would recommend 👍🏽
June 4, 2024
Unprompted review
Reply from Liquidline - Ipswich
Good Morning, Thank you for your review and the 5*, could I ask you to let me have your account details so I can pass this on to the team.
SUPERB SERVICE!
SUPERB SERVICE!
Liquidline technicians are always 5* but today, we had Sarhan visit us. He was patient, kind and considerate! He went above and beyond to help us. ABSOLUTELY the best technician so far!
The whole company across over 200 sites use Liquidline and I can see why!
TOTALLY FABULOUS!
May 24, 2024
Unprompted review
Reply from Liquidline - Ipswich
Good Morning Helen. Thank you for your review. Its always good to hear from customers when engineers have visited. Sarhan will be pleased to see this. Have a great day.
Bradley spurgin was a great help…
Bradley spurgin was a great help extremely professional and helpful
May 23, 2024
Unprompted review
Reply from Liquidline - Ipswich
Good Afternoon , Thank you for the 5* review. Could I ask you to let me have your account details so I can forward this on the Bradley.
Reply from Liquidline - Ipswich
Good Morning , Thank you for leaving your review, I will pass this on to Jules. Have a great Monday.
Delivery guys are amazing
Delivery guys are amazing. Very helpful, friendly and knowledgeable. Getting the deliveries to us in the first place a bit hit and miss. Hence the dropped star. Need to plan ahead as never quite sure when they will arrive.
May 16, 2024
Unprompted review
Reply from Liquidline - Ipswich
Good Morning, Thank you for the review. Please could you let me have your account details so I can investigate the delivery issue for you. Currently we are unable to guarantee a next day delivery but we are working on this with our Warehouse and we do apologise for any inconvenience this causes.
Thank you Olly for installing our new…
Thank you Olly for installing our new coffee machine at work and explaining the dos and don’ts!
You were very helpful - thank you from the Lamb and Co team! 🐑
April 22, 2024
Unprompted review
Reply from Liquidline - Ipswich
Hi Hayley thank you for taking your time to leave a review we appreciate it and will pass on the feedback to the Olly.
Great Service today by Olly at Acorn…
Great Service today by Olly at Acorn Village
filter changed very quickly and efficiently. He was kind enough to show us how to see how many drinks we are serving each day which will be a huge help on keeping track with service.
April 16, 2024
Unprompted review
Reply from Liquidline - Ipswich
Good Morning Rachel, thank you for posting your review. Olly is a great guy and he will be pleased to see you have left these kind words. Hope you have a great Wednesday.
Reply from Liquidline - Ipswich
Good Afternoon Julia, I have requested more details so I can look at the account to see the reason for 3 * when your review doesnt match. What could we do to make this a 5*. Please pop me an email , customerservice@liquidline.co.uk
Excellent service and delivery and…
Excellent service and delivery and quick response to any issues encountered , very open and honest with regards to timelines to resolve issues as well
March 27, 2024
Reply from Liquidline - Ipswich
Good Afternoon Mike. Thank you for your review, we really appreciate the feedback. Hope you enjoy the rest of your day.
Smooth transition from inquiry to…Liquidline 1
Smooth transition from inquiry to completing order both with the company and the finance company
March 22, 2024
Reply from Liquidline - Ipswich
Good Morning Patel, thank you for you review and welcome to Liquidline. We hope you are enjoying the machine and the lovely drinks. Have a great day.
Reply from Liquidline - Ipswich
Good Morning Caroline, Thank you for your review. Great to hear you find the Website easy to you, dont forget that we are at the end of the phone should you ever have any issues. Have a great Friday.
Reply from Liquidline - Ipswich
Good Morning Judith. thank you for you review. Hope you have a great Monday.
all arrived on time
March 7, 2024
Reply from Liquidline - Ipswich
Good Morning Nigel, thank you for your review. Have a great Friday.
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