LisbonAirportTransfersTO Reviews 

256
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 54 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for its professionalism, efficiency, and excellent communication, often highlighting the ease of the booking process and timely pickups. Many people appreciate the helpful and friendly drivers who often provide valuable information during journeys and ensure a comfortable ride in clean vehicles. Reviewers frequently mention the drivers' patience, especially during delays, and their ability to adapt to unexpected situations, making the overall transfer experience smooth and stress-free. However, some people experienced minor issues, such as a driver going to the wrong hotel initially, or a pick-up that did not occur as scheduled, though these instances were often resolved or were isolated.

What people talk about most

Service

Reviewers highlight positive aspects of service, consistently praising the excellent performance and... See more

Staff

Customers consistently note positive experiences with staff, highlighting drivers as professional, friendly,... See more

Location

Clients share ambiguous opinions on location, with some reporting smooth transitions from the airport to... See more

Delivery service

People report positive experiences with delivery service, highlighting drivers who are consistently on time... See more

Booking process

Customers had positive experiences with the booking process, finding it easy and professional. Reviewers also... See more

Reviews shaping this summary

Rated 5 out of 5 stars

A taxi was waiting for us at the airport, even though a border police strike delayed us for over two hours. The driver waited patiently the entire time without any problems. For our return trip, we e... See more

Company replied

Rated 5 out of 5 stars

Front start to finish this experience has been top class. Booking online was really easy. Communication was great and pick up at Lisbon airport was perfect The van was new and very comfortable wit... See more

Company replied

Rated 5 out of 5 stars

Easy booking online. Received numerous confirmation emails following the booking and reminders. Was also given very clear instructions as to where to meet the driver. Driver was on time. I also... See more

Company replied

Rated 5 out of 5 stars

Excellent communication throughout… very professional and friendly.. seamless timing and confidence in the driver. Excellent value . Our pick up driving went to the wrong hotel but called to say he... See more

Company replied


Company details

  1. Taxi Service

Information provided by various external sources

Low cost transfers from Lisbon Airport. Private transfers from Lisbon Airport to City Centre, Cascais, Estoril, Sintra and all popular destinations.


Contact info

4.9

Excellent

TrustScore 5 out of 5

256 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(256)

54 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good Service and Cars

A taxi was waiting for us at the airport, even though a border police strike delayed us for over two hours. The driver waited patiently the entire time without any problems.
For our return trip, we easily changed our pickup time to an earlier slot to avoid any potential border police issues. The local call was simple and the customer service representative spoke English, which made the process very smooth.

August 13, 2025
Unprompted review
LisbonAirportTransfersTO logo

Reply from LisbonAirportTransfersTO

Thank you for the great review! We are very happy you liked your experience and can’t wait to have you back on your next trip.
Best regards,
Luis Costa
CEO

Rated 5 out of 5 stars

Fantastic service

Easy to book. Kept updated with pick ups . Very reasonably priced. On time . Very helpful and polite drivers. Definitely I would use again and recommend 💯.

August 16, 2025
Unprompted review
Rated 1 out of 5 stars

I BOOK A TAXI IN LISBON ONE MONTH IN…

I BOOK A TAXI IN LISBON ONE MONTH IN ADVANCE,MY FLIGHT WAS DELAYED.I WORN TWO DRIVERS, SEND MILLION MESSAGE IN ORDER TO KEEP MY BOOKING. WHEN I ARRIVED, THEY CANCELLED MY BOOKING AND DIDN;T DO REFUND, TERRIBLE SERVICE EVER!DON;T BOOK THIS COMPANY EVER!THIS IS TRUE PORTUGUESE SCAMMERS!!!!!!!!!!!!

O.C/2025 AUGUST

August 1, 2025
Unprompted review
LisbonAirportTransfersTO logo

Reply from LisbonAirportTransfersTO

Dear Sir/Madam,
We were quite surprised with your rating, as we do not identify ourselves with the mentioned modus operandi.
Furthermore, we can not find any record of your booking with our company; therefore, please be so kind as to provide the booking number/lead passenger name, so we can look into this issue and analise it properly.
We take customer satisfaction very seriously and look forward to receiving the details of your booking to take the adequate measures, including a refund if this is the case.
PLEASE REPLY TO THIS MESSAGE.
Looking forward to receiving your soonest news,
Luis Costa
CEO

Rated 5 out of 5 stars

On time pickup, smooth ride

Our driver arrived exactly on time for a 4:15am pickup at our hotel. We were nervous at first because this was so early, but there were no problems. We had a smooth ride and made our flight without issue. Our driver was competent and drove safely. We would use this service again!

August 12, 2025
Unprompted review
Rated 5 out of 5 stars

Hassle free transfers!

On arrival at Lisbon airport one of your representatives took us and our luggage to our vehicle & driver, which were waiting in the underground car park, so easy. The return journey was equally smooth, our driver Francisco contacted me in advance of pick up from our hotel & offered an earlier start to avoid congestion delays. We felt safe with both drivers, with the vehicles comfortable & at the specification we'd expected.

July 25, 2025
Unprompted review
Rated 5 out of 5 stars

One of the best transfers I took

One of the best transfers I took ,
I went from the Lisbon Airport to the hotel in Lisbon .
and from Lisbon to AlGarve .
And than to Spain .
The company on time and the drivers well professional , and speaks English and other languages .
Everything went with me so perfect. And definitely will use them again.
Thanks to all of them .

July 27, 2025
Unprompted review
Rated 5 out of 5 stars

The experience was seamless

The experience was seamless. The driver arrived 30 minutes before time and informed me he was there. While we finished up, he loaded the car. Good condition car and quite comfortable. The driver was friendly and got us to the airport quite quickly. I recommend this service.

July 2, 2025
Unprompted review
Rated 5 out of 5 stars

All good.

Excellent drivers, came on time, good cars and good price. Thank you.
Transfer 8/6 ‘25, return transfer 15/6 ‘25.

June 8, 2025
Unprompted review
LisbonAirportTransfersTO logo

Reply from LisbonAirportTransfersTO

Dear Mr. Svaersson,
Thank you for taking the time to give us your valuable feedback.
We appreciate your generous rating on our staff and service and are happy to know that you enjoyed your trip.
We hope to welcome you again soon!
Best regards,
Luís Costa


Rated 5 out of 5 stars

Great service

Francisco was prompt, friendly, helpful, and efficient. We will definitely use the service again.

June 10, 2025
Unprompted review
LisbonAirportTransfersTO logo

Reply from LisbonAirportTransfersTO

Dear Gerald,
Thank you very much for your review. We really appreciate you taking the time out to share your experience with us. We count ourselves lucky for customers like you and look forward to seeing you again in the future.
Best regards,
Luís Costa

Rated 5 out of 5 stars

I’ve used them to and from Lisbon…

I’ve used them to and from Lisbon airport for a group of 6, very reliable and prompt, instructions where to meet them when coming out of the airport was very clear and easy.
Picking up from our apartment was also prompt. Highly recommend them when coming to Lisbon,

May 31, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service from our driver.

Excellent service from our driver who was friendly and courteous. Pickup was easy. He walked us to our accomodation after the road was blocked as it was late at night and which we greatly appreciated.

April 26, 2025
Unprompted review
LisbonAirportTransfersTO logo

Reply from LisbonAirportTransfersTO

Dear Mara,
Thank you for taking the time to give us your valuable feedback.
We appreciate your generous rating on our staff and are happy to know that you enjoyed our service.
We hope to welcome you again soon.
Kind regards,
Luis Costa CEO

Rated 5 out of 5 stars

Reliable and Professional

Our driver arrived on time (earlier than what we requested) to pick us up from the hotel in downtown Lisbon to the Airport. We had a group of 7 with 2 kids (on car seats provided by them for free) and the vehicle was spacious and clean.

March 31, 2025
Unprompted review
Rated 5 out of 5 stars

This is our second time using the same…

This is our second time using the same company (because the first time everything went so smoothly). Our driver Henrique sent a message immediately after we landed and adviced where he is waiting for us. He was really friendly and polite, drove well and everything was perfect!

March 12, 2025
Unprompted review

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