Lite Stone Reviews 172

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 29 reviews, reviewers overwhelmingly had a great experience with this company. Customers are really happy with the product, often describing it as fantastic, amazing, and beautiful, noting its high quality and how well it looks in various settings. Many appreciate the excellent service, highlighting the helpfulness of the staff and the ease of their interactions, from answering queries to handling returns and refunds efficiently. However, some customers also noted inconsistencies with the product, specifically regarding color variations between sheets and samples. A few people mentioned that the material of some samples crumbled, raising concerns about durability and scrubbability.

What people talk about most

Product

Customers consistently note positive experiences with product. Many reviewers praise the high quality and... See more

Quality

People report positive experiences with quality, often praising the amazing look and high quality of the... See more

Service

Consumers find service to be positive. Many reviewers describe the service as "5 Star" and "very good,"... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Being able to buy bigger pieces of their samples is a great idea as you can actually see how the different ones work with your surroundings they are required for. I could not find the exact colours I... See more

Rated 5 out of 5 stars

I've order three times with lite stone and each order was dispatched really quickly, they kept me informed of the delivery status at all times. The slate sheets were always well packaged and delivered... See more

Rated 5 out of 5 stars

Met Ryan who was most helpful and gave advice on sheets. I have now used them in two Large care home receptions and everyone comments on how great they look. Would definitely recommend Lite Stone. 5 S... See more

Rated 5 out of 5 stars

Ryan at Lite Stone helped the whole way through the process. He advised us on the products and lighting to use with the Falling Leaf lite stone we purchased. How to unroll it safely. Nothing was to... See more


Company details

  1. Tile Store
  2. Natural Stone Supplier

Written by the company

We are suppliers of lightweight and flexible, 100% natural, stone veneers and natural stone split face cladding. We supply and deliver nationwide, we provide the best quality product and service at the most competitive prices available.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

172 reviews

5-star
4-star
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1-star

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Quick delivery and excellent contact.

Quick delivery and excellent contact.
Item good quality and easy to fit.
Slight issue which breakages in transit which is to be expected, resolved super quick with replacements.
Well pleased with the finished project.
Contact was super quick, efficient and not AI

May 6, 2026
Unprompted review
Rated 5 out of 5 stars

Lovely Product

Very helpful staff, order was dispatched quickly and arrived very well packaged. The slate is excellent and its appearance is true to the pictures on the website.

December 15, 2025
Unprompted review
Rated 5 out of 5 stars

I've order three times with lite stone…

I've order three times with lite stone and each order was dispatched really quickly, they kept me informed of the delivery status at all times. The slate sheets were always well packaged and delivered in great condition. Have phoned with questions about product, they have always solved any queries I had. The actual product is a lovely quality. Looks great on the walls.

January 19, 2026
Unprompted review
Rated 2 out of 5 stars

Poor sample

Was sent a sample that was solid grey and didn't show the pink colour pattern - which would seem to be the main job of a sample. Also, the stone grain crumbled a little and didn't give any confidence that the material would be scrubbable or long-lasting

December 31, 2025
Lite Stone logo

Reply from Lite Stone

Hi Kaye, the sample you ordered is made from real natural stone. So we cannot control the natural variation in the pattern. The sample is a very small piece cut from a very large sheet so it is not always possible to show all of the colour and variation in that one small piece.

The samples we send are very well packaged using padded envelopes and cardboard folders for protection. But it seems this is a rare occasion where your sample was damaged in the post. Had you contacted us directly instead of posting a 2 star review we would have been happy to send you another sample free of charge.

Rated 5 out of 5 stars

WOW! Great product, great service!

Ryan at Lite Stone helped the whole way through the process. He advised us on the products and lighting to use with the Falling Leaf lite stone we purchased. How to unroll it safely. Nothing was too much bother. The finished product we have is incredible, so many compliments. I would upload a photograph if i knew how too :-)

September 27, 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic

Great communication and customer service with quick delivery. The sheets were very easy to work with and we were delighted with the finished result.

October 18, 2025
Unprompted review
Rated 5 out of 5 stars

What a fantastic product

What a fantastic product. Looks amazing and so well packaged.
Great customer service too as had to shop to N.Ireland
Would highly recommend this product

September 9, 2025
Unprompted review
Rated 1 out of 5 stars

Beware the product can be very inconsistent

The product can be very inconsistent. I only ordered a couple of sheets and I really cannot believe they were from the same batch the colour was so different, but I was informed even within a batch the colour varies so beware.. I also cannot believe with only two sheets they didn't notice themselves. I ended up painting them.

December 2, 2024
Unprompted review
Lite Stone logo

Reply from Lite Stone

Were sorry you weren't happy with an inconsistency between two sheets. As most of our materials are made from blocks of stone it is possible to have some variation between sheets. We are always happy replace sheets if we are contacted within our 14 calendar day return period.

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