Lite Stone Reviews 172

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 29 reviews, reviewers overwhelmingly had a great experience with this company. Customers are really happy with the product, often describing it as fantastic, amazing, and beautiful, noting its high quality and how well it looks in various settings. Many appreciate the excellent service, highlighting the helpfulness of the staff and the ease of their interactions, from answering queries to handling returns and refunds efficiently. However, some customers also noted inconsistencies with the product, specifically regarding color variations between sheets and samples. A few people mentioned that the material of some samples crumbled, raising concerns about durability and scrubbability.

What people talk about most

Product

Customers consistently note positive experiences with product. Many reviewers praise the high quality and... See more

Quality

People report positive experiences with quality, often praising the amazing look and high quality of the... See more

Service

Consumers find service to be positive. Many reviewers describe the service as "5 Star" and "very good,"... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Being able to buy bigger pieces of their samples is a great idea as you can actually see how the different ones work with your surroundings they are required for. I could not find the exact colours I... See more

Rated 5 out of 5 stars

I've order three times with lite stone and each order was dispatched really quickly, they kept me informed of the delivery status at all times. The slate sheets were always well packaged and delivered... See more

Rated 5 out of 5 stars

Met Ryan who was most helpful and gave advice on sheets. I have now used them in two Large care home receptions and everyone comments on how great they look. Would definitely recommend Lite Stone. 5 S... See more

Rated 5 out of 5 stars

Ryan at Lite Stone helped the whole way through the process. He advised us on the products and lighting to use with the Falling Leaf lite stone we purchased. How to unroll it safely. Nothing was to... See more


Company details

  1. Tile Store
  2. Natural Stone Supplier

Written by the company

We are suppliers of lightweight and flexible, 100% natural, stone veneers and natural stone split face cladding. We supply and deliver nationwide, we provide the best quality product and service at the most competitive prices available.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

172 reviews

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Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Lite Stone customer service excellent

Being able to buy bigger pieces of their samples is a great idea as you can actually see how the different ones work with your surroundings they are required for. I could not find the exact colours I was looking for and emailed Lite Stone to ask if they could tell me the colour that was a picture in one of their advertising leaflets. They replied very quickly and I now have the colour I was looking for. Very satisfied customer

August 18, 2025
Rated 5 out of 5 stars

Great looking slate tile, easy to install.

I have a reasonably large [5m x 6m] feature wall to decorate and spoke to Ryan for advice before deciding on the Black Line tile. The goods arrived on the date promised and were well packed on a pallet.

For the first tile I applied the Lite Stone cartridge adhesive to the back of it and used a notched spreader (from Lite Stone) to even-out the adhesive layer. Although the tile - 1220mm x 610mm - is very light and easy to handle, once adhesive is applied the tile flexed more than I felt comfortable with - as I was installing single-handedly.

So, for the subsequent tiles I applied adhesive directly to the wall, masking off the tile edges in order to minimise clean-off & staining. This technique worked very well.

Around the window reveal I sanded-flat the wall facing tile flush to the wall edge and then applied the window reveal tile with a slight overhang. I sanded this overhang flat to the edge of the wall-facing tile. The finish looks seamless.

The tiles are easy to size. I used a circular saw with a laminate blade for the majority of cuts and a Bahco PrizeCut hand saw for smaller cuts. Rough sanding was done with 80 grit Mirka sandpaper and then finished with 180 grit Oakley sandpaper. Cleaning the adhesive from tools, tiles and hands was done with Big Wipes "Scrub & Clean", followed by a wash-down with water. All tile edges were masked-off using yellow Frog Tape. I used a rubber tilers float to tamp-down the tiles.

I am halfway through the job and will post an update once the room refurbishment has been completed (Easter 2026). However up to now I have been very impressed with the quality and look of the tiles. Appearance-wise they have exceed my expectations.

August 14, 2025
Unprompted review
Rated 5 out of 5 stars

Very cool splashback

We have beem looking for a cool and unusual splashback for ages. Qhen we stumbled across Litestone I became fixated on some kind of back-lit idea using the translucent autumn leaf design but, I didnt have the depth.

I ordered some samples, including the copper, and loved them all. But the copper was stunning, only it came in small sheets ajd I really wanted just one piece.

As most things go in our house, we spent 3 months deliberating about what we like. I went back to the website and boom! The Copper was available as a large sheet. Ordered it straight away.

Soon after I placed my order I got a phone call to tell me the product was in stock and would be shipped quicker than expected. Had a chat about how to handle the product and how to unroll it etc etc.

When I received the roll, I followed the instructions. For sure, it takes some patients and time but, I laid it outside in the sun and let it start to do it's own thing. It was a hot day so it really helped. I also used a heat gun. After a few hours I had a flat sheet of copper that looked absolutely gorgeous.

I trimmed the sheet with a dremmel. I don't know if I'd do it that way again but it did work. I reckon a metal jigsaw probably would have done the job nicely.

Anyway, it's on the wall and we absolutely love it. Haven't worked out how to use the off cuts yet. Very much considering cladding our extension with something similar... once we've saved up.

Would highly recommend. Excellent communication. Would buy again.

June 18, 2025
Unprompted review
Rated 5 out of 5 stars

Another excellent experience with Lite…

Another excellent experience with Lite stone.

A great product, delivered very quickly, well packaged and perfect for the small project we had in mind. The customer service was again first rate; both flexible and helpful.

April 24, 2025
Unprompted review
Rated 5 out of 5 stars

This product is great

This product is great, looks fantastic on our chimney breast, we also ordered the translucent to add a feature wall, we are so happy with it, the product is great quality and easy to work with, delivery was quick and right from the start they were helpful with any queries we had, I would definitely recommend. We have had loads of compliments.

February 1, 2025
Unprompted review
Rated 1 out of 5 stars

Extremely disappointed …

You sent me two completely different colours/ finishes, I know they are all hand finished but they were so completely different they were unacceptable, unfortunately my contractor had already cut them so understandably you didn’t want to replace them but my complaint was just brushed off without any consideration for myself as a customer. I gave you a five star rating when I bought from you before but your attitude to my concerns was awful.

February 19, 2025
Lite Stone logo

Reply from Lite Stone

We're sorry to hear that you were not happy with the sheets you received.
Unfortunately, as you have already cut and adhered the sheets to the wall, there is no way we can assist you at this point.
As we sell natural and handmade products, there can be variation even within the same batch of material. This is why we recommend in our installation guide to dry lay the material to organise the pattern and texture and ensure you are happy before installation. When this is done in the very few cases where a customer is not satisfied with consistency or patterning we can assist. 

Rated 3 out of 5 stars

Identical Panel Design is a problem!

Good communications and relatively fast delivery. The problem is with how they sell the panels. I ordered three 122 x 62cm translucent panels for one wall expecting them to arrive with different patterns. However, they were all exactly the same making the backlit wall look a bit strange to say the least.

February 18, 2025
Lite Stone logo

Reply from Lite Stone

We're sorry you weren't happy with the patterning of the sheets. We do send sheet images for approval, and all the sheets come from the same batch. As they are made from the same block of stone, the pattern and texture both repeat and evolve as we work through the block.

We always recommend dry laying the sheets and arranging the pattern before adhering or installing them. This way, you can make sure the pattern does not repeat by rotating the sheets to mirror the pattern. Also, if you dry lay first and you are not happy, we can always replace the sheets and offer more variation if that's what you require for your project.

Rated 5 out of 5 stars

I couldn’t be happier with my…

I couldn’t be happier with my experience using Lite Stone’s Slate Veneer "Bianco"! From the moment I unboxed it, I was impressed by the quality and natural texture of the veneer. The transformation it has brought to my living room is incredible—my feature wall now looks elegant, modern, and full of character.

Beyond the product itself, the support from Lite Stone was outstanding. They guided me through the fitting process, making installation much easier than I expected. Their expertise and assistance truly made a difference.

If you're looking for a stylish and high-quality veneer with excellent customer service to match, I highly recommend Lite Stone’s Bianco Slate Veneer!

November 18, 2024
Unprompted review
Rated 5 out of 5 stars

Translucent natural slate, great service and great product

We used Lite Stone to supply a large sheet of translucent slate and lighting kit. The result was fantastic the slate looks great during the day with the light off and even better when the light is turned on. I had lots of questions that Lite Stone assisted me with during the project. Great service and great product.

November 10, 2024
Unprompted review
Rated 5 out of 5 stars

Amazing copper splashback for new Kitchen

Having stumbled across the Copper veneer sheets from Lite-Stone with a google search I thought I had found just what I was looking for - I ordered a sample to ensure that the product was as good as it looked in the images online.
It was so different to anything we had seen before and confirmed to me that this was exactly what we needed. after a brief conversation with Ryan regarding installation I was happy to place an order.
Within a few days 10 sheets of veneer were delivered on vey good packaging.
I then applied 2 coats of epoxy resin to the top surface before our kitchen installer fitted them to the wall.
The result is we really have something a little different that looks incredibly expensive, but really was not in comparison to any other splashback.
Great product, great service and delighted with the result - Thank you

December 20, 2024
Unprompted review

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