Lite Stone Reviews 172

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 29 reviews, reviewers overwhelmingly had a great experience with this company. Customers are really happy with the product, often describing it as fantastic, amazing, and beautiful, noting its high quality and how well it looks in various settings. Many appreciate the excellent service, highlighting the helpfulness of the staff and the ease of their interactions, from answering queries to handling returns and refunds efficiently. However, some customers also noted inconsistencies with the product, specifically regarding color variations between sheets and samples. A few people mentioned that the material of some samples crumbled, raising concerns about durability and scrubbability.

What people talk about most

Product

Customers consistently note positive experiences with product. Many reviewers praise the high quality and... See more

Quality

People report positive experiences with quality, often praising the amazing look and high quality of the... See more

Service

Consumers find service to be positive. Many reviewers describe the service as "5 Star" and "very good,"... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Being able to buy bigger pieces of their samples is a great idea as you can actually see how the different ones work with your surroundings they are required for. I could not find the exact colours I... See more

Rated 5 out of 5 stars

I've order three times with lite stone and each order was dispatched really quickly, they kept me informed of the delivery status at all times. The slate sheets were always well packaged and delivered... See more

Rated 5 out of 5 stars

Met Ryan who was most helpful and gave advice on sheets. I have now used them in two Large care home receptions and everyone comments on how great they look. Would definitely recommend Lite Stone. 5 S... See more

Rated 5 out of 5 stars

Ryan at Lite Stone helped the whole way through the process. He advised us on the products and lighting to use with the Falling Leaf lite stone we purchased. How to unroll it safely. Nothing was to... See more


Company details

  1. Tile Store
  2. Natural Stone Supplier

Written by the company

We are suppliers of lightweight and flexible, 100% natural, stone veneers and natural stone split face cladding. We supply and deliver nationwide, we provide the best quality product and service at the most competitive prices available.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

172 reviews

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Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Great service

Great service. Slight delay with supply, but item arrived a month later well packaged so there was no damage.

March 21, 2024
Rated 5 out of 5 stars

Stunning materials.

Their products are quite stunning! We received ours, perfectly packaged and in good time. The product itself is of a very high quality and much easier to work with than I had thought. It’s really added a very special feature to this room in our home, and looks far more expensive than it actually was. Ryan at Customer Service has been super helpful in answering our questions. Thanks a lot!

March 4, 2024
Unprompted review
Rated 5 out of 5 stars

Perfect-from the time I placed my…

Perfect-from the time I placed my order. Ordered delivered very promptly and I was given updates from Ryan through the whole process. I have used them 5 times now and every order has been perfect. Would definately highly recommend they are a company that go above and beyond, very rare in this day and age.

January 3, 2024
Unprompted review
Rated 5 out of 5 stars

Quality product and lovely feature effect

After the online order, Ryan rang to confirm exact requirements before shipping and to advise me on sourcing the best fixing cement which was a great help as I was doing the installation myself (feature internal wall, using Classic Travertine split face cladding sheets). Pallet arrived a few days later, all as promised.

The sheets interlock well, no need for mortared joints. A rubber mallet is a useful tool to persuade any tight fit gently into place. I used Mapei cement powder (fast setting) - preparation is key and work quickly!. My tip is to measure exactly to the coving/wall top so that you only need to trim the base sheets (looks so much better on the eye), then fix strong LEVEL temporary battens to the wall, as low as required, then do a single row AND LET IT FULLY SET, then add higher rows - the lowest row will then take the weight of all those above. Any trimming is best done with an angle grinder.

The finished job looks great - really pleased, exactly as I’d hoped for from the online pics, and at a very reasonable cost too !

January 11, 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic customer service from start…

Fantastic customer service from start to finish. The product received within days of order.
The product itself is incredible. Using as a splash back in the kitchen and will buy more to do a feature wall.
Very reasonable price. Other quotes received were considerable more.

Thank you.

January 8, 2024
Unprompted review
Rated 5 out of 5 stars

fantastic

The slate really adds a touch of class to my home bar, I stuck the slate to some Perspex and I put an LED light behind the panels - what a great effect - really pleased with the product and the service.

December 27, 2023
Unprompted review
Rated 5 out of 5 stars

Great product

Lots of choice, plenty of help from Ryan in Customer Service, quick delivery even though it had to be shipped from Germany.

October 24, 2023
Rated 5 out of 5 stars

The product arrived quickly and was…

The product arrived quickly and was extremely well packed so there was no damage to the tiles. The tiles are being used as a backdrop to a log burner. I expect that over a period of time they may loose their adhesion but that's to be expected. Does not distract for the product being first rate.

September 18, 2023
Rated 5 out of 5 stars

Great products, easy to work with...

We have never used this type of stone and were a bit nervous it would be hard to work with. We were wrong.

The quality was great, the stone was really easy to cut and apply.

Overall our project came out great. We would definitely buy again.

February 14, 2023
Unprompted review

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