Lite Stone Reviews 172

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 29 reviews, reviewers overwhelmingly had a great experience with this company. Customers are really happy with the product, often describing it as fantastic, amazing, and beautiful, noting its high quality and how well it looks in various settings. Many appreciate the excellent service, highlighting the helpfulness of the staff and the ease of their interactions, from answering queries to handling returns and refunds efficiently. However, some customers also noted inconsistencies with the product, specifically regarding color variations between sheets and samples. A few people mentioned that the material of some samples crumbled, raising concerns about durability and scrubbability.

What people talk about most

Product

Customers consistently note positive experiences with product. Many reviewers praise the high quality and... See more

Quality

People report positive experiences with quality, often praising the amazing look and high quality of the... See more

Service

Consumers find service to be positive. Many reviewers describe the service as "5 Star" and "very good,"... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Being able to buy bigger pieces of their samples is a great idea as you can actually see how the different ones work with your surroundings they are required for. I could not find the exact colours I... See more

Rated 5 out of 5 stars

I've order three times with lite stone and each order was dispatched really quickly, they kept me informed of the delivery status at all times. The slate sheets were always well packaged and delivered... See more

Rated 5 out of 5 stars

Met Ryan who was most helpful and gave advice on sheets. I have now used them in two Large care home receptions and everyone comments on how great they look. Would definitely recommend Lite Stone. 5 S... See more

Rated 5 out of 5 stars

Ryan at Lite Stone helped the whole way through the process. He advised us on the products and lighting to use with the Falling Leaf lite stone we purchased. How to unroll it safely. Nothing was to... See more


Company details

  1. Tile Store
  2. Natural Stone Supplier

Written by the company

We are suppliers of lightweight and flexible, 100% natural, stone veneers and natural stone split face cladding. We supply and deliver nationwide, we provide the best quality product and service at the most competitive prices available.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

172 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Great Service

We live in France and made an enquiry about a delivery here. They couldn't have been more helpful. I highly recommend Lite Stone.

July 20, 2023
Rated 5 out of 5 stars

Easily maintained hall, toilet

We purchased the slate veneer for our hall, toilet area. This matched our slate floor perfectly. We wanted to create an easily cleaned area our 3 springers can use when entering our house. Our tradesman had no issue installing this veneer.

June 22, 2023
Rated 2 out of 5 stars

Poor quality

Sadly, it was very flimsy and cheap looking, the photo a little misleading.
I also had to bear the £12 cost to return.

June 25, 2023
Lite Stone logo

Reply from Lite Stone

Hi Carlene I’m sorry you wasn’t happy with your purchase of one of our veneer sheets.

In regards to them being flimsy. They are light weight and flexible veneers that are designed to be adhered to a board as a decorative finish.

In regards to their look, we have a range of over 50 different veneer finishes and it can be difficult to capture the exact look of the material with images on a website. So we do offer samples of all of our materials so you can see them in person before ordering sheets. I’m sorry that you didn’t like the look of the specific material you selected.

Rated 5 out of 5 stars

Kitchen Refurb Delight.

We used Silver Grey Matrix Slate sheet as a splashback in our kitchen refurbishment and the effect is amazing. It is the highlight of the show and blends in so beautifully between our newly painted units and new Quartz worktops. Easy to apply and looks stunning, thank you Lite-Stone.

May 30, 2023
Rated 1 out of 5 stars

Becareful what you buy here the…

Becareful what you buy here the products are not what you see in the pictures it’s all cheaply made and bad quality, they will make it hard for you to return any items and charge you, very upset with my order which I payed over 200 for some cheap plastic which looked nothing like what I ordered

April 10, 2023
Unprompted review
Lite Stone logo

Reply from Lite Stone

Hi Mo, We are sorry you feel this way about our products. To respond to your points -

All of the images on our website are of our materials fitted in projects. We don't sell anything that is plastic, we do however sell materials with resin polymer backing so I think you confused the front and back of one of our products.

You can order samples of our materials on our web shop so you can see a small piece of the product before ordering the full size sheets.

In cases where the product is natural with variations we send sheet images for approval before shipping the materials to show our customers exactly what they will receive.

Our returns policy is 14 calendar days from when you receive delivery which gives our customers enough time to check the materials and raise any concerns if they are not happy.

Rated 1 out of 5 stars
Lite Stone logo

Reply from Lite Stone

Hi Peter, I’m sorry you didn’t receive your sample. We send the sample orders as large letters through the post. I expect in this case Royal Mail have lost your o order. Please email us quoting your order number and we can resend your order first class recorded or issue a full refund - sales@lite-stone.co.uk

Rated 5 out of 5 stars

Lite-Stone Auro Slate - great product

Looked for age's at all sorts of product to create a feature wall - when I found Lite Stone the options and the finish just blew me away and to be fair anyone who has seen it has loved it too... Easy to use, versatile, great advice from Ryan and installs really easily .... now just need to find somewhere else to use it...next project a translucent item!

June 1, 2023
Unprompted review
Rated 5 out of 5 stars

Beautiful stone veneer sheets....

These stone veneer sheets were the perfect materials I needed for my project.
In fact I didn't even know they existed. They are easy to handle and as they are real stone they have a beautiful natural texture. I will definitely be getting more of these for other projects from Lite Stone. Service was excellent, with fast delivery times and Ryan was very helpful. 5 🌟.

March 23, 2023
Unprompted review
Rated 5 out of 5 stars

Great communication from Ryan

Great communication from Ryan. The product is new and we had to wait for availability. Then delivery needed sorting out as we were only at home on certain days. Ryan sorted everything. We bought the copper veneer sheets for both splashbacks and feature wall in our kitchen, and it looks AMAZING. Great product. Great service. Recommended.

March 1, 2023
Unprompted review
Rated 5 out of 5 stars

Amazing product, great result.

Very helpful staff when I phoned with enquiries, and receiving photos beforehand was useful and reassuring. I ordered the 1.2 x 610mm size, which were easy to handle, and my fitter found it very simple to use after seeing the video and reading the instructions. Being so thin caused a minor problem with our uneven walls but this was easily overcome, far more easily than tiles would have been and much less noticeable afterwards. The slight green of Mare is much easier to see with the LED lighting under the units, and I am so pleased I chose Lite-Stone instead of tiles or painting. The finished effect is certainly getting great reviews from my friends, and my neighbour has already taken all my off-cuts with an interest of buying some for himself!

May 1, 2023
Unprompted review
Rated 3 out of 5 stars

Love the stone but …

Love the stone. Delivery was shocking. I had to drive to the huge lorry and load the tiles into my car because the lorry didnt want to come down our driveway..this happened twice. Then i had to unload them all again into our driveway

April 19, 2023
Lite Stone logo

Reply from Lite Stone

Hi Amadea I'm very sorry this happened to your delivery. We use Pallet ways pallet courier network who are one of the largest in the country and usually give a good service to our customers. I will be feeding back your complaint to Pallet ways. We are glad you like the stone and if you require anymore we can look at an alternative delivery method for you.

Rated 5 out of 5 stars

So helpful

We've been looking for a feature wall for quite a while and then we came across Lite-Stone. They could not have been more helpful with providing us with samples, after we had selected what we wanted they again excelled with organising delivery. They were also available to answer questions and queries. I really cannot recommended them enough.

April 17, 2023

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