Spiffy - The Happiness Shop Reviews 157

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 73 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exciting, useful, and high-quality products, often noting they are exactly as described and illustrated. Many appreciate the unique selection of items, which often bring joy and help with mental well-being. The delivery service is frequently highlighted for being super fast, prompt, and reliable, with orders arriving swiftly and beautifully packaged with care. However, some people were dissatisfied with their order experience, citing issues with missed orders, unfulfilled promises regarding freebies, and a lack of empathy when problems arose. These customers expressed frustration over not receiving the correct items or refunds, leading to a very disappointing shopping experience.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the high quality, thoughtful design,... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising the speedy and... See more

Quality

Consumers consistently express satisfaction with the quality of products, often describing them as good, high... See more

Order

People report positive experiences with order, noting that ordering is easy and they are kept updated on... See more

Service

Clients share positive opinions on service, often highlighting its personal and caring nature, with many... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Genuinely, I love this little place, my family and I all work in education and this site is a game changer. The products are exciting, useful and really help. The experience of opening a Spiffy pa... See more

Rated 5 out of 5 stars

I’ve been aware of Spiffy since they had their shop in Camarthen and have ordered from them before, so sensing my daughter is a little bit anxious about her imminent start at uni, I thought it wou... See more

Rated 5 out of 5 stars

Love this company and the people who run it. Attention to detail and the personal touch in every order. Supporting a small business is so important and this company go above and beyond to ensure custo... See more

Rated 5 out of 5 stars

Spiffy items are always great quality and do some really unique stationary that can really help when you are struggling with your mental health. The team are caring snd the service is second to none.... See more


Company details

  1. Gift Shop
  2. Mental Health Service
  3. Pen Store

Written by the company

Spiffy is your helping hand on a journey to true happiness. Whether you're looking for a special gift for a friend or some positive motivation for yourself we have you covered. We pride ourselves on our personal approach, great customer service and top...


Contact info

4.8

Excellent

TrustScore 5 out of 5

157 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

My favourite place to order from

Genuinely, I love this little place, my family and I all work in education and this site is a game changer.
The products are exciting, useful and really help.
The experience of opening a Spiffy parcel is a family-wide excitement. From the lovely message cards to the red tissue paper packaging.
Love it!

April 15, 2026
Rated 5 out of 5 stars

Brilliant

Brilliant. I was kept up to date with the progress of my order and i loved every bit of my order.

April 15, 2026
Rated 5 out of 5 stars

Spiffy items are always great quality…

Spiffy items are always great quality and do some really unique stationary that can really help when you are struggling with your mental health. The team are caring snd the service is second to none. I truly appreciate the service given and often recommend them to my friends. Thank you, keep up the great work.

April 9, 2026
Rated 5 out of 5 stars

Outstanding shop & staff

Outstanding shop & staff. Fantastic products: great range, great quality, great prices. Brilliant service: everything packaged well, sent quickly, great communication.

February 10, 2026
Rated 5 out of 5 stars

A very happy repeat customer.

Spiffy are my FAVOURITE shop ever, and well deserve that title.

They always go out of their way to provide exceptional customer service. And bring pockets of sunshine and rainbows with their unique, carefully selected and carefully created, collection of all things positivity and encouragement for when life is less than positive.

I have placed multiple orders with them and they are always reliable and each order is infused with care and kindness.

2025's Christmas Eve box was their best yet and they're going to have a tricky task trying to design the next one because this year's couldn't have been more perfect!

December 8, 2025
Rated 5 out of 5 stars

Great service

Great service. Lovely products, exactly as described and illustrated. Packed with care. It's like receiving a gift.

December 1, 2025

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