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Lloyds Commercial Cards Reviews 

202
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 173 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff are exceptionally helpful, friendly, and professional, guiding them smoothly through every step of the commercial card application process. Consumers also deeply appreciate the remarkably fast response times and the highly efficient online banking platform which make managing business accounts entirely straightforward. However, some people frequently mentioned experiencing difficulties reaching support quickly by phone or getting proper assistance when technical problems arose. A few reviewers noted that initial card setups could sometimes prove quite challenging or that communication gaps negatively affected their overall experience.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting helpful, professional, and... See more

Service

Reviewers mention positive feedback about service, highlighting a clear, simple, and efficient application... See more

Customer service

Reviewers highlight positive aspects of customer service, describing the staff as friendly, professional, and... See more

User experience

Consumers find user experience to be positive, highlighting a smooth, fast, and straightforward application... See more

Response time

People report positive experiences with response time, highlighting prompt and professional communication... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I was guided through the process by the extremely helpful and friendly Uzma Ali Uzma carefully explained the features and benefits of the cards and provided great examples of how the car could ben... See more

Company replied

Rated 5 out of 5 stars

Staff at Lloyds regarding the issue of this new company card which gives extra benefits to holders, was excellent, special mention of Franklyn K., who guided me through the process. I decided to move... See more

Company replied

Rated 5 out of 5 stars

I recently spoke with Uzma Ali about switching to Corporate Cards, and the service I received was exceptional. Uzma was professional, knowledgeable, and incredibly helpful throughout the entire pro... See more

Company replied

Rated 5 out of 5 stars

I made a request via our account manager (Sienna Rushton) for a live feed for info from our credit cards into new expenses software. She responded very quickly and referred me to Uzma Ali, who was als... See more

Company replied


Company details

  1. Bank
  2. Cashback Provider
  3. Financial Institution

About Lloyds Commercial Cards

Written by the company

About Lloyds Bank

Lloyds is always working to meet your financial needs today, and for the future. Helping to move households, businesses, and communities forward.

Business Credit and Charge Cards
Our business credit and charge cards can help you to manage your business expenses, free up cash flow and earn rewards. Calculate how much cashback you could earn >
Corporate Cards
Our Corporate payment solutions provide a range of physical and virtual payment solutions. Build a connected payment suite for your business. Discover our Corporate payment solutions >

All lending is subject to a satisfactory credit assessment.

Contact info

Business Credit Cards

Choose the best Business Card for your needs

4.7

Excellent

TrustScore 4.5 out of 5

202 reviews

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4.7

All reviews

(202)

171 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Business Credit

Met my needs

February 24, 2026
Lloyds Commercial Cards logo

Reply from Lloyds Commercial Cards

Thanks for the review and giving us positive feedback.

Regards,

Lloyds Bank Business Charge & Credit Cards

Rated 5 out of 5 stars

Card

Process was satisfactory

February 13, 2026
Lloyds Commercial Cards logo

Reply from Lloyds Commercial Cards

Thank you for leaving us a positive review.

Regards,

Lloyds Bank Business Charge & Credit Cards

Rated 3 out of 5 stars

Application time consuming

Once accepted seamless process, the application process was very long

February 13, 2026
Lloyds Commercial Cards logo

Reply from Lloyds Commercial Cards

We appreciate your feedback and are sorry the application process took so long. We'll review it to see how we can improve.

Regards,

Lloyds Bank Business Charge & Credit Cards

Rated 5 out of 5 stars

Good service.great bank,easy…

Good service.great bank,easy comunication

February 11, 2026
Lloyds Commercial Cards logo

Reply from Lloyds Commercial Cards

Thank you for taking the time to leave a review. We really appreciate the positive feedback.

Regards,

Lloyds Bank Business Charge & Credit Cards

Rated 5 out of 5 stars

Very fast service and very helpful

Very fast service and very helpful, great bank for supporting us.

February 10, 2026
Lloyds Commercial Cards logo

Reply from Lloyds Commercial Cards

We're happy to hear that our fast service and support have been beneficial. We appreciate you considering us a great bank and thank you for your review.

Regards,

Lloyds Bank Business Charge & Credit Cards

Rated 5 out of 5 stars

Dealing with a fraud on our Business Charge card

Following a fraud on our Business Charge card I have spoken with Ryan in the fraud team at length on 3/2/26. He was patient, professional and helpful during a call that lasted 90mins. He was able to arrange of the fraudulent transactions to be refunded and also advised about the possibility of a credit balance transfer.
This morning 6/2 I dealt with Sereena who confirmed the credit had been issued to our new charge card account, arranged for a statement to be sent and then set up the credit balance transfer. She was polite, professional and helpful. She also advised of the benefits of transferring our on line account to on line banking for Business.
I wanted to recognise both of these people by name and thank them again for their help.

February 6, 2026
Unprompted review
Lloyds Commercial Cards logo

Reply from Lloyds Commercial Cards

We appreciate you sharing your experience with us. We're happy to hear that our team members were able to assist you with the fraudulent transactions and provide helpful advice. Thank you so much for recognising their efforts.

Regards,

Lloyds Bank Business Charge & Credit Cards

Rated 1 out of 5 stars

Still not had a response from our…

Still not had a response from our commercial team as to where the card and PIN number are?

January 26, 2026
Lloyds Commercial Cards logo

Reply from Lloyds Commercial Cards

Thanks for bringing this to our attention. We're committed to improving our services and we’ll use your comments to help us avoid these issues in the future.

Regards

Lloyds Bank Business Charge & Credit Cards

Rated 5 out of 5 stars

Simple to apply

Simple to apply, fast and straightforward

January 23, 2026
Lloyds Commercial Cards logo

Reply from Lloyds Commercial Cards

Thanks for leaving a review and for giving us positive feedback.

Regards,

Lloyds Bank Business Charge & Credit Cards

Rated 5 out of 5 stars

Love Lloyd's as our bank

Love Lloyd's as our bank, highly recommend

January 19, 2026
Lloyds Commercial Cards logo

Reply from Lloyds Commercial Cards

We really appreciate your review! It's wonderful to know that our services met your expectations.

Regards,

Lloyds Bank Business Charge & Credit Cards

Rated 4 out of 5 stars

Good service & friendly staff

Good service

January 19, 2026
Lloyds Commercial Cards logo

Reply from Lloyds Commercial Cards

Thanks for leaving a review and for giving us positive feedback.

Regards,

Lloyds Bank Business Charge & Credit Cards

Rated 5 out of 5 stars

as explained in survey

January 19, 2026
Lloyds Commercial Cards logo

Reply from Lloyds Commercial Cards

Thanks for leaving a review and for giving us positive feedback.

Regards,

Lloyds Bank Business Charge & Credit Cards

Rated 5 out of 5 stars

From start to finish the whole process…

From start to finish the whole process of moving our business credit cards to Lloyds was seamless

December 1, 2025
Lloyds Commercial Cards logo

Reply from Lloyds Commercial Cards

We really appreciate your glowing review! It's wonderful to know that our services met your expectations.

Regards,

Lloyds Bank Business Charge & Credit Cards

Rated 1 out of 5 stars

slow and convoluted

slow
complicated
no ownership of process by Lloyds

December 12, 2025
Lloyds Commercial Cards logo

Reply from Lloyds Commercial Cards

We’re sorry to hear you were unhappy with our service. We’re committed to supporting all our customers and we’ve taken your feedback onboard.

Regards,

Lloyds Bank Business Charge & Credit Cards

Rated 5 out of 5 stars

Very satisfied

Very satisfied

December 11, 2025
Lloyds Commercial Cards logo

Reply from Lloyds Commercial Cards

Thanks for leaving a review and for giving us positive feedback.

Regards,

Lloyds Bank Business Charge & Credit Cards

Rated 5 out of 5 stars

Super fast nice and easy process

Super fast nice and easy process

November 27, 2025
Lloyds Commercial Cards logo

Reply from Lloyds Commercial Cards

Thanks for leaving a review and for giving us positive feedback.

Regards,

Lloyds Bank Business Charge & Credit Cards

Rated 5 out of 5 stars

Managing Director

Really helpfull on the phone calls

November 27, 2025
Lloyds Commercial Cards logo

Reply from Lloyds Commercial Cards

Thanks for taking the time to leave a review and giving us positive feedback.

Regards,

Lloyds Bank Business Charge & Credit Cards

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