Lloyds Bank Insurance Reviews 

7,962
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 3,422 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the excellent pricing, often finding quotes significantly cheaper than competitors. The online user experience is consistently praised for being straightforward and intuitive, making the process of obtaining insurance smooth. Many people also commend the staff for their helpfulness, knowledge, and patient approach, providing clear information and support. However, some customers noted concerns regarding renewal pricing, finding existing customers sometimes faced significantly higher quotes than new customers or comparison sites. A few people also felt the service was occasionally unsatisfactory, describing interactions as stern or unprofessional, with operatives lacking detail.

What people talk about most

Price

Reviewers highlight positive aspects of price, with many finding the quotes reasonable and competitive, often... See more

User experience

Customers consistently note positive experiences with user experience, highlighting that transactions are... See more

Service

Users describe positive interactions with service, with many reviewers finding the process quick and... See more

Staff

Reviewers mention positive feedback about staff, highlighting their professionalism, helpfulness, and... See more

Website

Customers had positive experiences with the website, finding it easy to use and navigate for various tasks... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The whole transaction went very smoothly. The price was easily the best price - it wasn’t cheap but my requirements to have an additional named driver prompted quotes that were just ridiculous. Lloyd’... See more

Company replied

Rated 5 out of 5 stars

As a loyal banking customer I was over joyed when I found an amazing car insurance policy with you on a comparison site! The link to Lloyds was straightforward and there were no silly extra questions... See more

Company replied

Rated 5 out of 5 stars

Had already gauged the price range from comparison sites, then looked at Lloyds having had a leaflet about the insurance in the post a few months ago. Was pleasantly surprised at how competitive it wa... See more

Company replied

Rated 5 out of 5 stars

I have taken out two home insurance policies. The first was for my son, as a first time buyer. His property was underpinned 10 years ago and so I wanted to discuss insurance implications with a Lloyds... See more

Company replied


Company details

  1. Insurance Company
  2. Auto Insurance Agency
  3. Bank
  4. Home Insurance Agency
  5. Life Insurance Agency

About Lloyds Bank Insurance

Written by the company

Our Home, Car, Life Insurance and Critical Illness cover comes with added reassurance.

We're by your side, every step of the way.

🏠 Home Insurance
Protect your home and we’ll take care of you. Get a Home Insurance Quote
🚗 Car Insurance
Get cover you can rely on with Car Insurance. Get a Car Insurance Quote
💚 Life Insurance & Critical Illness Cover
Protect yourself and get peace of mind. Get a Life Insurance Quote

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

8K reviews

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1-star

Asks customers to review

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4.7

All reviews

(7,962)

3,340 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The person I spoke to was friendly

The person I spoke to was friendly, helpful, & knowledgeable. And account was set up for me, & I have already received the paperwork.8

June 17, 2026
Lloyds Bank Insurance logo

Reply from Lloyds Bank Insurance

Hello Karen,

Thanks for leaving us your feedback.

It's great to hear you've had such a good experience with our Team and that the process of getting your policy set up has been quick and easy.

Thanks for choosing us, and have a great day.

Rachel
Lloyds Bank Home Insurance

Rated 4 out of 5 stars

Personal contact

Personal contact

It was pleasant to be able to talk to someone who was patient and understanding towards an elderly customer.

June 18, 2026
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Reply from Lloyds Bank Insurance

Hi Ann,

It's wonderful to hear that our team provided such a patient and understanding experience. We always aim to offer excellent service to all our customers.

Kind regards,
Tracy – Lloyds Bank Home Insurance.

Rated 5 out of 5 stars

The person I spoke to was helpful and I…

The person I spoke to was helpful and I was able to sort out any worries I had very quickly. This lady was very efficient and friendly.

June 15, 2026
Lloyds Bank Insurance logo

Reply from Lloyds Bank Insurance

Hello Rosemary,

Thanks for leaving us a review today.

We're glad to hear you've had a positive experience with our Team.

We'll pass this along to them, as we're sure it will brighten their day.

Rachel
Lloyds Bank Home Insurance

Rated 5 out of 5 stars

I found it easy to change addresses…

I found it easy to change addresses once i contacted the chat line. The phone number was confusing, labourious and unsuccessful.

June 29, 2026
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Reply from Lloyds Bank Insurance

Hi Teresa,

We're glad our chat line provided an easy solution for your address change. We acknowledge your feedback regarding the phone number experience.

Kind regards,
Tracy – Lloyds Bank Home Insurance.

Rated 5 out of 5 stars

Easy process.

Easy process.

June 14, 2026
Lloyds Bank Insurance logo

Reply from Lloyds Bank Insurance

HI Wendy,

Thanks for taking the time to leave us a review.

I'm really pleased to see that you found the process so easy.

Thanks for choosing us!
George
Lloyds Bank Motor Insurance

Rated 5 out of 5 stars

competitive price from a leading bank…

competitive price from a leading bank easy to use website every thing you need confidence in using a well known bank

June 26, 2026
Lloyds Bank Insurance logo

Reply from Lloyds Bank Insurance

Hello John,

Thanks for taking the time to leave us a review.

I'm really pleased to see that you found our price competitive, the website easy to use and are finding confidence with us.

Thanks for choosing us!
George
Lloyds Bank Motor Insurance

Rated 5 out of 5 stars

i have been with Lloyds home insurance…

i have been with Lloyds home insurance beore and never had a problem, glad to come back to you.

June 29, 2026
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Reply from Lloyds Bank Insurance

Hello Paul,

Thanks for leaving us your feedback.

It's great to hear you've had a good experience with us both previously and now.

Thanks for choosing us, and have a great day.

Rachel
Lloyds Bank Home Insurance

Rated 5 out of 5 stars

Great to do business with and very happy

Great to do business with and very happy

June 18, 2026
Lloyds Bank Insurance logo

Reply from Lloyds Bank Insurance

Hello Andrew,

Thanks for taking the time to leave us a review.

I'm really pleased to see how happy you are to do with business with us.

Thanks for choosing us!

George
Lloyds Bank Motor Insurance

Rated 5 out of 5 stars

Easy to get insurance at a competitive…

Easy to get insurance at a competitive price

June 16, 2026
Lloyds Bank Insurance logo

Reply from Lloyds Bank Insurance

Hello,

Thanks for taking the time to leave us a review.

I'm really pleased to see that you found our price competitive.

Thanks for choosing us!

George
Lloyds Bank Motor Insurance

Rated 5 out of 5 stars

Cheaper and better option than the last…

Cheaper and better option than the last insurance company I had

June 12, 2026
Lloyds Bank Insurance logo

Reply from Lloyds Bank Insurance

Hello Terence,

Thanks for taking the time to leave us a review.

I'm really pleased to see that you found our price competitive and our cover better.

Thanks for choosing us!

George
Lloyds Bank Motor Insurance

Rated 5 out of 5 stars

As a loyal banking customer I was over…

As a loyal banking customer I was over joyed when I found an amazing car insurance policy with you on a comparison site! The link to Lloyds was straightforward and there were no silly extra questions or add on services like other competitors - I hate this and never buy from such a company!
One suggestion would be to offer me this price directly and avoid 1. Losing my business 2. Saving me time searching! Many thanks x.

June 19, 2026
Lloyds Bank Insurance logo

Reply from Lloyds Bank Insurance

Hello,

Thanks for taking the time to leave us a review.

I'm really pleased to see that you're overjoyed with our policy and found the process to be straightforward.

Thank you also for the feedback as we would strive to help you out, anyway we can.

Thanks for choosing us!

George
Lloyds Bank Motor Insurance

Rated 5 out of 5 stars

ht some insurance for car I was due…

Bought some insurance for car I was due to buy. It turned out the purchase did not go through and another car had to be ordered. Phoned and spoke Lloyds. The lady I spoke to was so helpful and put my mind at ease. Ended up insuring new car with Lloyds a week later.

June 21, 2026
Lloyds Bank Insurance logo

Reply from Lloyds Bank Insurance

Hi Sukhi,

Thanks so much for leaving such amazing feedback.

It's great to us to hear this about one of our representatives.

Thanks for choosing us!

George
Lloyds Bank Motor Insurance

Rated 5 out of 5 stars

Very helpful easy

Very helpful easy

June 15, 2026
Lloyds Bank Insurance logo

Reply from Lloyds Bank Insurance

Hello Simon,

Thanks for leaving us a review.

It's great to hear the process of managing your policy has been easy and that you've found our Team helpful.

Thanks for choosing us, and take care.

Rachel
Lloyds Bank Home Insurance

Rated 5 out of 5 stars

Easy process

Easy process, competitive price..

June 15, 2026
Lloyds Bank Insurance logo

Reply from Lloyds Bank Insurance

Hello Alison,

Thanks for taking the time to leave us a review.

I'm really pleased to see that you found our price competitive and the process easy.

Thanks for choosing us!

George
Lloyds Bank Motor Insurance

Rated 5 out of 5 stars

Easy Forms and Excellant Price

I was looking for an alternative cover as John Lewis and their new panel sytem had let me down badly. I'd tried a couple of comparison sites, but was given very few choices on these so tried Lloyds Insurance direct. Very easy to fill in, provided better cover than others and also beat my last years quote. Very happy with the way the docs have been sent and with the lack of unnecessay questions..well done Lloyds.

June 15, 2026
Lloyds Bank Insurance logo

Reply from Lloyds Bank Insurance

Hello Julian,

Thanks for taking the time to leave us a review.

It's great to hear the process of getting a quote and setting up your policy with us has been easy, and that you're happy with the cover and price we've been able to offer.

Thanks for choosing us, and take care.

Rachel
Lloyds Bank Home Insurance

Rated 4 out of 5 stars

Requested paperwork to come in the…

Requested paperwork to come in the post. Arrived as promised within a week of requesting this.

June 16, 2026
Lloyds Bank Insurance logo

Reply from Lloyds Bank Insurance

Hello Lynda,

I'm really pleased to see that your documents have arrived without any issues.

Thanks for choosing us!

George
Lloyds Bank Motor Insurance

Rated 5 out of 5 stars

New customer, two policies.

I have taken out two home insurance policies. The first was for my son, as a first time buyer. His property was underpinned 10 years ago and so I wanted to discuss insurance implications with a Lloyds’ agent. He was knowledgeable and gave me great reassurance. I like the simplistic way in which Lloyds sets out insurance options so when my renewal came up recently, I went with Lloyds even though it was slightly more expensive, because I trust the brand.

June 1, 2026
Lloyds Bank Insurance logo

Reply from Lloyds Bank Insurance

Hello Mr MDN,

Thanks for leaving us your feedback.

It's great to hear you've had a positive experience with our Team, and that the options available to you for your cover were simple and easy to understand.

Thanks for choosing us!

Rachel
Lloyds Bank Home Insurance

Rated 4 out of 5 stars

Genuine business

Genuine business

June 19, 2026
Lloyds Bank Insurance logo

Reply from Lloyds Bank Insurance

Hello Mr Guleed,

Thanks for taking the time to leave us a review.

I'm glad you're happy with your service - we love to see feedback like yours.

Thanks for choosing us!

George
Lloyds Bank Motor Insurance

Rated 5 out of 5 stars

The platform was easy to use and very…

The platform was easy to use and very straightforward

June 22, 2026
Lloyds Bank Insurance logo

Reply from Lloyds Bank Insurance

Hello Olaoluwa,

Thanks for leaving us a review.

It's great to hear you've had a positive experience with our online platform and that it was easy to purchase your policy.

Thanks for choosing us, and have a great day.

Rachel
Lloyds Bank Home Insurance

Rated 5 out of 5 stars
Lloyds Bank Insurance logo

Reply from Lloyds Bank Insurance

Hi Parveen,

We love to see feedback like yours - thanks for letting us know.

I'm really pleased to see that the process was straightforward for you.

Thanks for choosing us!

George
Lloyds Bank Motor Insurance

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