I have recieved truly fantastic service from lloyds clinical home care, For three and a half years they have been truly great. With Lloyds clinical at the for front of my medication thus my health a... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
My meditation was delivered to my door at the said time by a courteous delivery driver. Nurse Jade made it all look so doable. She was patient, she took her time & clearly explained how everything wor... See more
Company replied
Sue was incredible! 😊 Delivery to my workplace is an absolute game changer it gives me peace of mind and saves me from the stress of potentially missing my medication. She was friendly, professional,... See more
Company replied
I am very pleased with my experience with Lloyds Clinical so far as their longterm patient. Everyone has been very helpful and professional when dealing with any query that I have. Particularly I ha... See more
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Company details
Written by the company
We’re one of the most experienced providers of specialist clinical care outside of hospital, in the UK. For nearly 30 years, we’ve pioneered access to clinical therapies outside of hospital, in patients’ homes and communities. Every day we’re helping patients live independently and take control of their life. We provide medication and specialist nursing for the greatest number of therapy areas and complex conditions, out of hospital. Our success is measured by the quality of our outcomes. For patients we know it’s the time and independence to live life to their potential alongside their condition, enabling time and flexibility to prioritise family life and work. For health professionals, it’s finding smarter solutions to work more effectively with resources to do the best for their patients. What we know, learn and share from treating more than 90,000 patients each year, inspires clinical breakthroughs for a changing world. It’s what we know.
Contact info
United States
- lloydsclinical.com
4.7
Excellent
926 reviews
Replied to 93% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Received a call
Received a call from an extremely friendly and helpful member of staff to help with my mother's medication. Extremely professional, friendly and lovely.
February 20, 2026
Unprompted review
Reply from Lloyds Clinical
Dear Matthew
Thank you so much for your kind review! We are delighted to hear our team were able to support you with your mother's medication. We truly appreciate you taking the time to share your experience.
Kind regards
Patient Safety and Complaints Improvement Team
Great fist call everything explained…
Great fist call everything explained and all questions answered just what you need
February 20, 2026
Unprompted review
Reply from Lloyds Clinical
Dear Ashlee
Thank you so much for your kind review! We’re really pleased to hear our team has been helpful, friendly, and were successful in answering all of your questions. We truly appreciate you taking the time to share your experience.
Kind regards
Patient Safety and Complaints Improvement Team
Reliable service
Always very helpful. Personnel are always diligent and friendly when contacted regarding the booking and delivery of medication. Also, reassuring to know that Lloyds Clinical is easily contacted when the need arises. Thank you!
February 20, 2026
Unprompted review
Reply from Lloyds Clinical
Dear Patient
Thank you so much for your kind review! We’re really pleased to hear our team has been helpful, friendly, and easy to reach. We truly appreciate you taking the time to share your experience.
Kind regards
Patient Safety and Complaints Improvement Team
My hospital used an alternative company…
My hospital used an alternative company for my first few deliveries. They caused untold stress and frustration. Having spoken to Julie at ‘LC’ I was pleasantly delighted. She speaks clearly with a very helpful attitude. All my concerns about future deliveries have been eradicated.
February 19, 2026
Unprompted review
Reply from Lloyds Clinical
Dear Consumer
Thank you so much for your kind review! We're delighted to hear Julie was able to put your concerns at ease. We're glad your experience with us has been a positive. We appreciate your feedback.
Kind regards
Patient Safety and Complaints Improvement Team
Professional service
I spoke to Joe today and he was polite and friendly. Thank you 😀
February 19, 2026
Unprompted review
Reply from Lloyds Clinical
Dear Margaret
Thank you for your lovely feedback! We're so glad to hear Joe was polite and friendly during your call. We really appreciate you taking the time to share this.
Kind regards
Patient Safety and Complaints Improvement Team
Joe was a lovely polite and very…
Joe was a lovely polite and very helpful gentleman. 5*
February 18, 2026
Unprompted review
Reply from Lloyds Clinical
Dear Courtney
Thank you so much for leaving a review. We're delighted to hear your positive comments about Joe from our Patient Services Team who assisted you. We're very grateful for your feedback on our service.
Kind regards
Patient Safety and Complaints Improvement Team
Was lied to by several persons about…
Was lied to by several persons about when my nurse appointment was.
Was called on Friday telling me my appointment was on Monday between 8am and 6pm called at 1pm and was told they were coming and would get back to me with a time, I called again at 5-30pm and was told that I did not have an appointment booked was told they would be coming on Tuesday, never happened.only the last person I spoke to was honest and very helpful
February 17, 2026
Unprompted review
Reply from Lloyds Clinical
Dear Patient
We're very sorry to hear about your experience with confirming a date and time for your nurse visit. We've requested further information from you through Trustpilot so we can look into the issue in detail to find out what happened. Your feedback is incredibly important to us, and we’re committed to putting this right.
In the meantime, please accept our sincere apologies for any frustration our service may have caused. We truly hope we can resolve this matter for you as quickly as possible.
Kind regards
Patient Safety and Complaints Improvement Team
Karen
Karen, did everything she could to help me with a special request for me. She was very polite, very friendly and professional to. She is definitely a credit to the team
February 17, 2026
Unprompted review
Reply from Lloyds Clinical
Dear Dawn
Thank you for taking the time to leave a review. We are pleased to hear Karen was able to help you with your request. It is great to know you found Karen polite, friendly, and professional.
Kind regards
Patient Safety and Complaints Improvement Team
Very helpful and informative customer…
Very helpful and informative customer service.
February 17, 2026
Unprompted review
Reply from Lloyds Clinical
Dear Linda
Thank you for your review! We’re really pleased to hear you found our customer service helpful and informative.
Kind regards
Patient Safety and Complaints Improvement Team
Thank you 10
February 16, 2026
Unprompted review
Reply from Lloyds Clinical
Dear Petranka
Thank you for taking the time to leave a review.
Kind regards
Patient Safety and Complaints Improvement Team
My meds
Had a call during the day so was unable to speak as I was at work so had to rearrange a call for the evening foned back bang on time Very helpful lady well spoken and arranged everything for me so many thanks
February 16, 2026
Unprompted review
Reply from Lloyds Clinical
Dear Andrew
Thank you for your review! We’re glad we could rearrange the call at a time that suited you, and it’s lovely to hear our colleague was helpful and got everything sorted for you. Thanks again for your kind feedback.
Kind regards
Patient Safety and Complaints Improvement Team
First contact with Lloyds Clinical…
My first contact with Lloyds Clinical. Very friendly representative, who gave clear information about my new medication.
February 16, 2026
Unprompted review
Reply from Lloyds Clinical
Dear Carol
Thank you for your review! We’re glad your first experience with the teams was positive and that our representative provided clear information about your new medication.
Kind regards
Patient Safety and Complaints Improvement Team
Great service.
Very friendly and informative on all the information I needed thanks.
February 16, 2026
Unprompted review
Reply from Lloyds Clinical
Dear Joe
Thank you for your review! We’re glad you found the service friendly and informative.
Kind regards
Patient Safety and Complaints Improvement Team
Contacted customer service with a…
Contacted customer service with a query. Spoke to a gentleman called Dell. He helped me with my query to resolve it. Very friendly and helpful he was indeed.
February 16, 2026
Unprompted review
Reply from Lloyds Clinical
Dear Peter
Thank you for taking the time to leave a review. We’re pleased to hear that Dell was able to help resolve your query.
Kind regards
Patient Safety and Complaints Improvement Team.
7 day update from ‘putting people’s health at risk’
Having put a review on 6/02/26 to say what a shocking service I had an received a very carefully worded PR response I am now 7 days later and still no nurse giving me my injection!! Just phone calls from gaslighting members of staff attempting to cover their negligence rather than actually provide the service they are contracted to do. I am now 3 days+ late in having an injection. I don’t think it is possible to get worse service than this company. Please don’t put your health in their hands or believe the PR responses they put on here. It isn’t fit for function and shouldn’t have a contract with the NHS. Of course I will be taking this further because it is a clear breach in their duty of care. If you read the negative reviews you will notice a clear pattern.
February 13, 2026
Unprompted review
Reply from Lloyds Clinical
Dear Patient
Thank you for taking the time to share your feedback. We are very sorry for any inconvenience you have experienced.
We carried out an investigation to understand what happened. We can see that a treatment training session was initially arranged for 10.02.26. However, you advised that you would not be at available at that time, and alternative arrangements needed to be made.
A home visit was then arranged for Friday 13.02.26. Unfortunately, while travelling to your address, the nurse experienced an unexpected tyre puncture. The nurse contacted you to explain the situation and requested that the visit be rearranged. We appreciate how disappointing this must have been, particularly after previous difficulties in arranging the appointment. We note that you contacted us again on 16.02.26 and were advised that a nurse would attend today 17.02.26. I can confirm that an urgent nurse visit has been arranged for this evening, 17.02.26, to ensure there is no further delay.
Please accept our sincere apologies for the inconvenience caused. Your feedback is important to us, and we are reviewing this case internally to identify improvements in our communication and scheduling processes.
If you require any further support, please contact us at patientfeedback@lloydsclinical.com.
Kind regards
Patient Safety and Complaints Improvement Team
So friendly and helpful
So very helpful today to me. On my next order she is going to try and get me a double delivery as I will be on holiday when the March delivery is due. Super customer service, can't fault it 😊
February 13, 2026
Unprompted review
Reply from Lloyds Clinical
Dear Janet
Thanks so much for your review! We’re really happy to hear that you such a positive experience.
Kind regards
Patient Safety and Complaints Improvement Team
Always so friendly and helpful
Always so friendly and helpful. Explain clearly what meds and what date we agree for delivery. Appreciative of the service.
February 13, 2026
Unprompted review
Reply from Lloyds Clinical
Dear Katie
Thanks so much for your review! We’re really happy to hear that you such a positive experience.
Kind regards
Patient Safety and Complaints Improvement Team
There was a lovely lady called Jenny…
There was a lovely lady called Jenny and she was amazing in helping me with my problem.
February 13, 2026
Unprompted review
Reply from Lloyds Clinical
Dear Cheryl
Thanks so much for your review! We’re really happy to hear that you such a positive experience.
Kind regards
Patient Safety and Complaints Improvement Team
Can’t praise Lloyds Clinical enough
Can’t praise Lloyds Clinical enough. They have been really good with lots of helpful communication and very friendly and supportive with me as I start this new journey!! The Nurse who visited was lovely. Many thanks
February 11, 2026
Unprompted review
Reply from Lloyds Clinical
Dear Joanna
Thanks so much for your positive review! We’re really happy to hear that you had a great experience.
Kind regards
Patient Safety and Complaints Improvement Team
Received a call from Lloyd’s Clinical…
Received a call from Lloyd’s Clinical to start my new medication. The lady was very informative going through every detail thoroughly and clearly. Most helpful. The service sounds user friendly.
February 12, 2026
Unprompted review
Reply from Lloyds Clinical
Dear Mim
Thanks so much for your review! We’re really happy to hear that you had a great experience.
Kind regards
Patient Safety and Complaints Improvement Team
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