I have recieved truly fantastic service from lloyds clinical home care, For three and a half years they have been truly great. With Lloyds clinical at the for front of my medication thus my health a... See more
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Review summary
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Reviews shaping this summary
My meditation was delivered to my door at the said time by a courteous delivery driver. Nurse Jade made it all look so doable. She was patient, she took her time & clearly explained how everything wor... See more
Company replied
Sue was incredible! 😊 Delivery to my workplace is an absolute game changer it gives me peace of mind and saves me from the stress of potentially missing my medication. She was friendly, professional,... See more
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I am very pleased with my experience with Lloyds Clinical so far as their longterm patient. Everyone has been very helpful and professional when dealing with any query that I have. Particularly I ha... See more
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Company details
Written by the company
We’re one of the most experienced providers of specialist clinical care outside of hospital, in the UK. For nearly 30 years, we’ve pioneered access to clinical therapies outside of hospital, in patients’ homes and communities. Every day we’re helping patients live independently and take control of their life. We provide medication and specialist nursing for the greatest number of therapy areas and complex conditions, out of hospital. Our success is measured by the quality of our outcomes. For patients we know it’s the time and independence to live life to their potential alongside their condition, enabling time and flexibility to prioritise family life and work. For health professionals, it’s finding smarter solutions to work more effectively with resources to do the best for their patients. What we know, learn and share from treating more than 90,000 patients each year, inspires clinical breakthroughs for a changing world. It’s what we know.
Contact info
United States
- lloydsclinical.com
4.7
Excellent
926 reviews
Replied to 93% of negative reviews
Typically replies within 24 hours
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This review is purely in regard to Jade…
This review is purely in regard to Jade on customer services dermatology section who I spoke with today.
I will not be commenting on the service delivery level !!!
Excellent customer service from Jade, very professional, patient and understanding. Efficient and great communication/explanation skillset.
Jade (notwithstanding the in house non user/customer friendly processes) impressed me very much. Thank you
February 27, 2026
Unprompted review
Reply from Lloyds Clinical
Dear Patient,
Thank you so much for your review. We’re really pleased to hear that you had such a positive experience with Jade. Your kind comments about her professionalism, patience, and communication are truly appreciated, and we’re glad she was able to support you so well.
We really appreciate your feedback.
Kind regards,
Patient Safety and Complaints Improvement Team
Great service lovely clear polite lady…
Great service lovely clear polite lady on the call today at 13.21pm forgot the ladies name but delivery booked in very straight forward .
Thank you
Lacey charlton
February 27, 2026
Unprompted review
Reply from Lloyds Clinical
Dear Lacey
Thank you so much for your review. We're so pleased to hear that you had a positive experience with our Patient Services Team. We really appreciate your feedback.
Kind regards
Patient Safety and Complaints Improvement Team
Just spoken to Joe
Just spoken to Joe, he was extremely helpful and sorted out my problem very quickly, he was attentive and has a very friendly manor. Thank you
February 26, 2026
Unprompted review
Reply from Lloyds Clinical
Dear Consumer
Thank you for your review. We're so pleased to hear that Joe was able to help quickly and that you found him friendly and attentive. We really appreciate your feedback.
Kind regards
Patient Safety and Complaints Improvement Team
Good service
The caller handler Joe was great. Really helpful and kind - thanks!
February 26, 2026
Unprompted review
Reply from Lloyds Clinical
Dear Patient
Thank you for your review. We’re delighted to hear that Joe provided helpful and kind support. We really appreciate your feedback.
Kind regards
Patient Safety and Complaints Improvement Team
Undelived medications few days priory to travel abroadd
I was under stress and fear as my medication was not delived yesterday as promised by Lloyds Clinical.
The fear of not having my medication with me when travelling abroad in couples days for a month, just left me with distress.
Having spoken to staff Meramtholee at Lloyds Clinical, I was pleasantly reliefed.
Meramtholee was professional, very assuring on the phone while talking with me.
She actually relief me from the stress and the fear I had.
The way she handle me or my problem on the phone this morning was like a good samarithain sent to me.
A such staff like Meramtholee, is the right staff for patient like me to feel considered despite the heath battle I am facing on the daily routine.
Thank you again
February 26, 2026
Unprompted review
Reply from Lloyds Clinical
Dear Jean
Thank you for taking the time to share your experience. We are truly sorry that your medication was not delivered as expected, especially so close to your upcoming travel. We understand how worrying this must have been. We’re very glad to hear that Meramtholee was able to offer reassurance and support, and we appreciate your kind words about the care she provided. Thank you again for your thoughtful feedback.
Kind regards
Patient Safety and Complaints Improvement Team
Very pleased 25 th feb
February 25, 2026
Unprompted review
Reply from Lloyds Clinical
Dear Ronald
Thank you for your review, we are glad you are pleased with the service.
Kind regards
Patient Safety and Complaints Improvement Team
Excellent service 👌
Joe handled my query with a professional attitude and a pleasant disposition, well done excellent service.
February 25, 2026
Unprompted review
Reply from Lloyds Clinical
Dear Patient
Thank you for your feedback. We’re glad to hear Joe provided excellent and professional service!
Kind regards
Patient Safety and Complaints Improvement Team
I honestly have not spoken to anybody…
I honestly have not spoken to anybody that I haven’t been 100% impressed with. They have taken the time to understand my problem, explain what is happening and resolving my queries. Well done 👏
February 25, 2026
Unprompted review
Reply from Lloyds Clinical
Dear Sue
Thank you so much for your kind feedback. We’re delighted to hear that every team member you’ve spoken with has made a positive impact. We really appreciate you sharing your experience.
Kind regards
Patient Safety and Complaints Improvement Team
Reliably deliver on time
Friendly and helpful staff and a reliable service. Mediation always arrives on agreed day.
February 25, 2026
Unprompted review
Reply from Lloyds Clinical
Dear Justine
Thank you so much for your positive review! We are pleased to hear that you found our service helpful, friendly, and supportive. Your feedback is appreciated and will be shared with the team.
Kind regards
Patient Safety and Complaints Improvement Team
Sue Wilson was incredible!
Sue Wilson was incredible!! Excellent customer care, extremely pleasant to speak with, beautiful experience! For someone with my particular awkwardness on the phone she was a genuine and refreshing delight to deal with. A credit to Lloyds Clinical Home Care team and extremely thorough, which in this day and age is a rare and still valued quality! Five ⭐️⭐️⭐️⭐️⭐️
February 25, 2026
Unprompted review
Reply from Lloyds Clinical
Dear Nat
Thank you so much for your positive review! We are so pleased to hear that Sue was able to support you while allowing you to feel comfortable. Your feedback is appreciated and will be shared with the team.
Kind regards
Patient Safety and Complaints Improvement Team
Fantastic customer service
Fantastic customer service. Julie was great. Lovely sense of humour, made everything easy
February 24, 2026
Unprompted review
Reply from Lloyds Clinical
Dear Karen
Thank you so much for your positive review! We are pleased to hear that Julie was helpful, friendly, and supportive. Your feedback is appreciated and will be shared with the team.
Kind regards
Patient Safety and Complaints Improvement Team
Karen was very helpful and supportive
Karen was very helpful and supportive. Called back as she said she would. All round good experience.
February 24, 2026
Unprompted review
Reply from Lloyds Clinical
Dear Barbara
Thank you for your review. We are pleased to hear that Karen was helpful and supportive. Your feedback is appreciated and will be shared with the team.
Kind regards
Patient Safety and Complaints Improvement Team
My phone call from Lloyds pharmacy was…
My phone call from Lloyds pharmacy was exemplary. My caller was polite, friendly, patient, and able to explain and repeat information.
February 24, 2026
Unprompted review
Reply from Lloyds Clinical
Dear Katie
Thank you for your review. We are pleased to hear that your call was handled in such a polite, friendly, and clear manner. Your feedback is greatly appreciated.
Kind regards
Patient Safety and Complaints Improvement Team
Very friendly service thank you for…
Very friendly service thank you for your help
February 23, 2026
Unprompted review
Reply from Lloyds Clinical
Dear Tolga
Thank you so much for your kind review! We’re really pleased to hear you had such a positive experience with our team. We truly appreciate you taking the time to share your experience.
Kind regards
Patient Safety and Complaints Improvement Team
One of the easier companies to call!
Easy to navigate 'options' to get to right department/ call handler. Quick answering once options have been selected. Security questions are reassuring but not onerous. Call handles are knowledgeable helpful.
February 23, 2026
Unprompted review
Reply from Lloyds Clinical
Dear Mrs Williams
Thank you so much for your kind review! We’re really pleased to hear you had such a positive experience with our team. We truly appreciate you taking the time to share your experience.
Kind regards
Patient Safety and Complaints Improvement Team
Dangerous to allow private companies with profit driven directive to be autonomous supplier of complex medicines.
Have only been supplied by this company for a short time... On third delivery.
Transferred from efficient NHS Pharmacy supply after three years of treatment to this private supplier.
Whilst supplied by the NHS on appointed system always dealt with trained medical staff and received treatment in person without any break or confusion.
Was contacted by telephone this morning to arrange delivery of my next dose of treatment and the call commenced with my being asked politely if this was a convenient time to speak.
When I said that I was busy and requested a ring back later on the agent offered to call back next week and I agreed.
I received a standard text a quarter hour later which stated that due to "two unsuccessful attempts to contact ... to arrange next delivery" I was to phone or text to make arrangements for my delivery.
Whilst navigating their complex automatic response system during my return call to discuss this error I was advised by a recorded message to download their app to facilitate deliveries.
I do not have any faith in a private company who cuts corners in staffing and makes such errors in simple admin to either be the supply chain go-between or actual producer of complex medicines as they are most likely making all possible cost savings in these areas also.
No doubt they will pilot their A.I. staff replacement interface soon to trim a little more from the monies they are collecting from our NHS.
February 21, 2026
Unprompted review
Reply from Lloyds Clinical
Dear Mark
We're very sorry to hear about your experience with our service. We've requested further information from you through Trustpilot so we can look into the issue in detail to find out what happened.
Your feedback is incredibly important to us, and we’re committed to putting this right. In the meantime, please accept our sincere apologies for any frustration our service may have caused.
We truly hope we can resolve this matter for you as quickly as possible.
Kind regards
Patient Safety and Complaints Improvement Team
Always polite and efficient on the…
Always polite and efficient on the phone.
Medication always arrives within the 2 hour time slot and drivers are always polite and friendly as well
February 21, 2026
Unprompted review
Reply from Lloyds Clinical
Dear Patricia
Thank you so much for your kind review! We’re really pleased to hear you had such a positive experience with our team. We truly appreciate you taking the time to share your experience.
Kind regards
Patient Safety and Complaints Improvement Team
Reply from Lloyds Clinical
Dear Lisa
Thank you so much for your kind review! We’re really pleased to hear you had such a positive experience with our team. We truly appreciate you taking the time to share your experience.
Kind regards
Patient Safety and Complaints Improvement Team
Very helpful and friendly caller
Very helpful and friendly caller. Everything explained clearly
February 20, 2026
Unprompted review
Reply from Lloyds Clinical
Dear Laura
Thank you so much for your kind review! We are delighted to hear you had a positive and informative experience with our team. We truly appreciate you taking the time to share your experience.
Kind regards
Patient Safety and Complaints Improvement Team
Excellent call handler
Excellent call handler - everything very well explained and sorted out for my delivery.
February 20, 2026
Unprompted review
Reply from Lloyds Clinical
Dear Patient
Thank you so much for your kind review! We’re really pleased to hear you had a positive experience and our team were able to support you with your delivery. We truly appreciate you taking the time to share your experience.
Kind regards
Patient Safety and Complaints Improvement Team
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