I have recieved truly fantastic service from lloyds clinical home care, For three and a half years they have been truly great. With Lloyds clinical at the for front of my medication thus my health a... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
My meditation was delivered to my door at the said time by a courteous delivery driver. Nurse Jade made it all look so doable. She was patient, she took her time & clearly explained how everything wor... See more
Company replied
Sue was incredible! 😊 Delivery to my workplace is an absolute game changer it gives me peace of mind and saves me from the stress of potentially missing my medication. She was friendly, professional,... See more
Company replied
I am very pleased with my experience with Lloyds Clinical so far as their longterm patient. Everyone has been very helpful and professional when dealing with any query that I have. Particularly I ha... See more
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Company details
Written by the company
We’re one of the most experienced providers of specialist clinical care outside of hospital, in the UK. For nearly 30 years, we’ve pioneered access to clinical therapies outside of hospital, in patients’ homes and communities. Every day we’re helping patients live independently and take control of their life. We provide medication and specialist nursing for the greatest number of therapy areas and complex conditions, out of hospital. Our success is measured by the quality of our outcomes. For patients we know it’s the time and independence to live life to their potential alongside their condition, enabling time and flexibility to prioritise family life and work. For health professionals, it’s finding smarter solutions to work more effectively with resources to do the best for their patients. What we know, learn and share from treating more than 90,000 patients each year, inspires clinical breakthroughs for a changing world. It’s what we know.
Contact info
United States
- lloydsclinical.com
4.7
Excellent
926 reviews
Replied to 93% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great customer service and quick…
Great customer service and quick delivery.
April 13, 2026
Unprompted review
Reply from Lloyds Clinical
Dear Patient
Many thanks for leaving a review. We're pleased to hear your positive comments about our service and we really appreciate your feedback.
Kind regards
Patient Safety and Complaints Improvement Team
The girl was very helpful and provided…
The girl was very helpful and provided me with all the information I required, thank you
April 13, 2026
Unprompted review
Reply from Lloyds Clinical
Dear Lee-Anne
Thank you for leaving a review. We're pleased to hear about your positive experience with our Patient Services Team who carefully explained our service to you. We're grateful for your feedback.
Kind regards
Patient Safety and Complaints Improvement Team
Excellent help!
Full description on dates and delivery’s, excellent friendly help. I appreciate what is done full heartedly. Thank you to Karen for her help!
April 13, 2026
Unprompted review
Reply from Lloyds Clinical
Dear William,
Thank you so much for your review. We're delighted to hear that you found the support clear, friendly, and helpful, and that the information around dates and deliveries was well explained. It’s wonderful to know that Karen was able to support you so positively. We really appreciate your kind feedback.
Kind regards,
Patient Safety and Complaints Improvement Team
Very friendly & helpful staff😊
April 13, 2026
Unprompted review
Reply from Lloyds Clinical
Dear Jenny,
Thank you so much for your review. We're so pleased to hear that you found our staff friendly and helpful. We really appreciate you taking the time to share your feedback.
Kind regards,
Patient Safety and Complaints Improvement Team
I recieved a fonecall from a lovely…
I recieved a fonecall from a lovely lady who explained everything to me precisely what was going to happen and every question I asked she covered it I felt reasured on what to do with the medication I will be recieving
April 10, 2026
Unprompted review
Reply from Lloyds Clinical
Dear Patient,
Thank you so much for your review. We're really pleased to hear that you had a positive experience and felt reassured after speaking with our team member. It’s great to know that everything was explained clearly and that your questions were fully addressed regarding your medication. We really appreciate your feedback.
Kind regards,
Patient Safety and Complaints Improvement Team
I was speaking with very nice gentleman…
I was speaking with very nice gentleman today. He help me to change my delivery date. Very helpful and professional.
April 10, 2026
Unprompted review
Reply from Lloyds Clinical
Dear Klaudia,
Thank you so much for your review. We're pleased to hear that you had a positive experience and that the colleague you spoke with was helpful and professional in supporting you to change your delivery date. We really appreciate your feedback.
Kind regards,
Patient Safety and Complaints Improvement Team
Everyone I speak to from delivery men…
Everyone I speak to from delivery men to helpline workers are helpfull,careing and pleasant.
April 10, 2026
Unprompted review
Reply from Lloyds Clinical
Dear Ian,
Thank you so much for your review. We're delighted to hear that everyone you’ve spoken with, from our delivery drivers to our helpline team, has been helpful, caring, and pleasant. We really appreciate you taking the time to share your feedback.
Kind regards,
Patient Safety and Complaints Improvement Team
Spoke to two people through the phone…
Spoke to two people through the phone both were lovely and really helpful. Friendly and well organised, I was spoken through next steps with organising prescriptions and asked if I had any further questions. They also answered my questions well.
April 10, 2026
Unprompted review
Reply from Lloyds Clinical
Dear Beth,
Thank you so much for your review. We're really pleased to hear that you had such a positive experience when speaking with our team. It’s great to know that both colleagues were friendly, helpful, and well organised, and that they took the time to clearly explain the next steps and answer your questions. We really appreciate your feedback.
Kind regards,
Patient Safety and Complaints Improvement Team
Introductory call went smoothly and…
Introductory call went smoothly and excellent manner. A pleasure
April 10, 2026
Unprompted review
Reply from Lloyds Clinical
Dear George,
Thank you so much for your review. We're pleased to hear that your introductory call went smoothly and that you found the manner of the team member excellent. We really appreciate your feedback.
Kind regards,
Patient Safety and Complaints Improvement Team
Lady was very friendly and helpful
Lady was very friendly and helpful. Explained situation clearly and concisely
April 10, 2026
Unprompted review
Reply from Lloyds Clinical
Dear Elizabeth,
Thank you so much for your review. We're pleased to hear that you found the team member friendly and helpful, and that the situation was explained clearly and concisely. We really appreciate your feedback.
Kind regards,
Patient Safety and Complaints Improvement Team
Phoned up to get a letter to go abroad…
Phoned up to get a letter to go abroad with my medication. Phoned answered quickly and politely. Was dealt with swiftly and made to feel important. Great service .
April 10, 2026
Unprompted review
Reply from Lloyds Clinical
Dear Sharon
Thank you for your feedback. We’re pleased to hear your call was answered quickly and that you felt supported and well looked after. We’re glad we could help.
Kind regards
Patient Safety and Complaints Improvement Team
Excellent service today by Joe
Excellent service today by Joe. Friendly and very efficient.
April 10, 2026
Unprompted review
Reply from Lloyds Clinical
Dear Patient
Thank you for your feedback. We’re glad to hear Joe provided friendly and efficient service.
Kind regards
Patient Safety and Complaints Improvement Team
Great customer service
Spoke to someone today to start my new medication. I had great customer service. The lady first called me at a time I couldnt talk but was happy to give me a callback at a more convenient time. She was lovely and went through everything with me and ensured any questions were answered. Would recommend
April 9, 2026
Unprompted review
Reply from Lloyds Clinical
Dear Molly
Thank you for your lovely feedback. We’re really pleased to hear you received great customer service and that the team were able to accommodate a convenient callback time and answer all your questions. We really appreciate the recommendation.
Kind regards
Patient Safety and Complaints Improvement Team
Anna was very helpful
Anna was very helpful, polite and booked my next delivery in very easily, she also sent me some details I asked for and explained what to do if I needed further help. Thankyou
April 9, 2026
Unprompted review
Reply from Lloyds Clinical
Dear Jackie,
Thank you for your feedback. We’re delighted to hear the call was helpful and you were positively assisted by our Patient Services Team. We really appreciate you sharing your experience.
Kind regards
Patient Safety and Complaints Improvement Team
Waited in for three hours and nothing arrived.
Waited in for three hours for my medication delivery but nothing arrived. When I phoned I was told that the driver had already been two hours ago and I wasn’t in. But I definitely was! He must have gone to wrong address or rung wrong bell as I am in a block of flats.
Operator was helpful to arrange new delivery date but now I have to wait in on another day. Very disappointing. Why can’t they phone you when they arrive as standard procedure or give you a better idea of what time they are arriving by text message. There is technology to do this so why is the service so poor! And now I am running out of medication. Surely the service for medical conditions should be better than this?
April 8, 2026
Unprompted review
Reply from Lloyds Clinical
Dear Stephanie,
Thank you for taking the time to share your feedback, we're really sorry to hear about the experience you’ve had with your medication delivery.
We completely understand how frustrating and stressful this must have been. To enable us to look into this for you we have requested further information through trust pilot.
Please accept our apologies for the inconvenience caused, and thank you for bringing this to our attention.
Kind regards
Patient Safety and Complaints Improvement Team
Fantastic service
April 7, 2026
Unprompted review
Reply from Lloyds Clinical
Dear Pete
Thank you for taking the time to leave a review. We really appreciate your feedback.
Kind regards
Patient Safety and Complaints Improvement Team
Reply from Lloyds Clinical
Dear Teri
Thank you for your feedback . We really appreciate you taking the time to leave a review.
Kind regards
Patient Safety and Complaints Improvement Team
Received a call today regarding my new…
Received a call today regarding my new medication being set up for delivery, lady was lovely, very polite & professional. Everything was discussed thoroughly. Very happy with today's call.
April 7, 2026
Unprompted review
Reply from Lloyds Clinical
Dear Jade
Thank you for your lovely feedback. We’re delighted to hear the call was helpful and that everything was discussed clearly and professionally. We really appreciate you sharing your experience.
Kind regards
Patient Safety and Complaints Improvement Team
The lady that I spoke to was very…
The lady that I spoke to was very helpful and informative.
April 7, 2026
Unprompted review
Reply from Lloyds Clinical
Dear Coral
Thank you for your kind feedback, We’re really pleased to hear our colleague was helpful and informative.
Kind regards
Patient Safety and Complaints Improvement Team
Joe was very professional and polite
Joe was very professional and polite. I have been having issues around getting my medication and having to chase it up. Joe has managed to arrange my medication in time for my next dose. Made all necessary arrangements and expIained times for delivery, etc. Felt very reassured. Thank you Joe.
April 7, 2026
Unprompted review
Reply from Lloyds Clinical
Dear Shauna
Thank you for your thoughtful review. We’re really pleased Joe was able to resolve the issue, arrange your medication in time, and clearly explain the delivery details. It’s great to hear you felt reassured.
Kind regards
Patient Safety and Complaints Improvement Team
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