I have recieved truly fantastic service from lloyds clinical home care, For three and a half years they have been truly great. With Lloyds clinical at the for front of my medication thus my health a... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
My meditation was delivered to my door at the said time by a courteous delivery driver. Nurse Jade made it all look so doable. She was patient, she took her time & clearly explained how everything wor... See more
Company replied
Sue was incredible! 😊 Delivery to my workplace is an absolute game changer it gives me peace of mind and saves me from the stress of potentially missing my medication. She was friendly, professional,... See more
Company replied
I am very pleased with my experience with Lloyds Clinical so far as their longterm patient. Everyone has been very helpful and professional when dealing with any query that I have. Particularly I ha... See more
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Company details
Written by the company
We’re one of the most experienced providers of specialist clinical care outside of hospital, in the UK. For nearly 30 years, we’ve pioneered access to clinical therapies outside of hospital, in patients’ homes and communities. Every day we’re helping patients live independently and take control of their life. We provide medication and specialist nursing for the greatest number of therapy areas and complex conditions, out of hospital. Our success is measured by the quality of our outcomes. For patients we know it’s the time and independence to live life to their potential alongside their condition, enabling time and flexibility to prioritise family life and work. For health professionals, it’s finding smarter solutions to work more effectively with resources to do the best for their patients. What we know, learn and share from treating more than 90,000 patients each year, inspires clinical breakthroughs for a changing world. It’s what we know.
Contact info
United States
- lloydsclinical.com
4.7
Excellent
926 reviews
Replied to 93% of negative reviews
Typically replies within 24 hours
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Good.call
Good.call, lots of info,.helpful, pleasant call handler, made all the arrnagements semless and easy to understand
April 6, 2026
Unprompted review
Reply from Lloyds Clinical
Dear JT
Thank you for your feedback. We’re glad you found the call helpful and informative, and that everything was arranged smoothly and made easy to understand. We really appreciate your kind comments.
Kind regards
Patient Safety and Complaints Improvement Team
I missed a call to re- book my delivery…
I missed a call to re- book my delivery day, for my next lot of medication.
Called back and spoke to Joe. He was very polite, very helpful. Spoke clearly.
I’m booked in now and all done with great ease.
April 6, 2026
Unprompted review
Reply from Lloyds Clinical
Dear Hannah
Thank you for sharing your experience. We’re pleased Joe was polite, clear, and helpful in getting everything rebooked quickly and smoothly. We really appreciate your kind feedback.
Kind regards
Patient Safety and Complaints Improvement Team
Always kind and helpful to me.
Always kind and helpful to me. I have been using this service for quite some time now and everyone is very pleasant and professional.
Definitely worth the 5 stars.
April 6, 2026
Unprompted review
Reply from Lloyds Clinical
Dear Anne
Thank you so much for your 5‑star review! We’re really glad to hear you’ve consistently had kind, helpful, and professional experiences with our team.
Kind regards
Patient Safety and Complaints Improvement Team
Very polite staff,very patient and she…
Very polite staff,very patient and she made us aware of all our rights .Thank you for your services.
April 3, 2026
Unprompted review
Reply from Lloyds Clinical
Dear Dalia
Thank you for your lovely review. We’re pleased to hear our colleague was polite, patient, and took the time to clearly explain everything.
Kind regards
Patient Safety and Complaints Improvement Team
Friendly but professional
Julie was friendly patient and professional. Good introduction and confirmed my details. Good explanation/ future plans and delivery dates
April 2, 2026
Unprompted review
Reply from Lloyds Clinical
Dear Joan
Thank you for your kind feedback. We’re delighted to hear Julie provided a friendly, patient and professional experience, with clear explanations and next steps. We really appreciate you taking the time to share your experience.
Kind regards
Patient Safety and Complaints Improvement Team
Julie
Julie, who called was very friendly and experienced with her knowledge and very helpful went through a lot of information with me but made me feel very reassured
Thank you
March 31, 2026
Unprompted review
Reply from Lloyds Clinical
Dear Lesley
Thank you very much for taking the time to leave a review. We're delighted to hear about your experience with Julie from our dedicated Patient Services Team and are pleased you felt reassured about the service we will be providing to you. We're really grateful for your positive comments.
Kind regards
Patient Services and Complaints Improvement Team
Clear and helpful
Julie was very clear and helpful during the call and also called me back swiftly to answer a question I’d asked that she needed to speak to her manager about.
March 31, 2026
Unprompted review
Reply from Lloyds Clinical
Dear Jane
Thank you so much for your kind review. We're delighted to hear your positive comments about Julie from our dedicated Patient Services Team who was able to assist you with your delivery query. We really appreciate your feedback on our service.
Kind regards
Patient Safety and Complaints Improvement Team
Got excellent advice well explained and…
Got excellent advice well explained and made sure that I understood everything 👍
March 31, 2026
Unprompted review
Reply from Lloyds Clinical
Dear Michael
Thank you for taking the time to leave a review. We're delighted to hear about your positive experience with our Patient Services Team who clearly explained our service to you. We're really grateful for your feedback.
Kind regards
Patient Safety and Complaints Improvement Team
Very helpful and made sure I understood…
Very helpful and made sure I understood process. Explained clearly.
March 27, 2026
Unprompted review
Reply from Lloyds Clinical
Dear Bhav
Many thanks for leaving a review. We're really pleased to hear that our Patient Services Team clearly explained our service to you and we appreciate your positive comments.
Kind regards
Patient Safety and Complaints Improvement Team
Reply from Lloyds Clinical
Dear Patient
Thank you for your review. We're glad to hear you found us very helpful!
Kind regards
Patient Safety and Complaints Improvement Team
Reply from Lloyds Clinical
Dear Tony
Thank you for taking the time to leave a review. We are pleased to hear the team were very helpful.
Kind regards
Patient Safety and Complaints Improvement Team
Lloyds helpline
Julie was very helpful, friendly and very efficient.
Details were clear and easy to understand.
March 30, 2026
Unprompted review
Reply from Lloyds Clinical
Dear Paul,
Thank you so much for your review. We're so pleased to hear that you had a positive experience with our helpline and that Julie was helpful, friendly, and efficient. It’s great to know that the information provided was clear and easy to understand. We really appreciate your feedback.
Kind regards,
Patient Safety and Complaints Improvement Team
Clear and easy experience
Very helpful and friendly person, Julie.
Nothing was a problem. Fully informed and ready to go with the new meds.
March 27, 2026
Unprompted review
Reply from Lloyds Clinical
Dear Norma,
Thank you so much for your review. We're so pleased to hear that you had a clear and easy experience, and that Julie was helpful, friendly, and able to support you with everything you needed. It’s great to know you felt fully informed and ready to start your new medication. We really appreciate your feedback.
Kind regards,
Patient Safety and Complaints Improvement Team
Very helpful and quick to get things…
Very helpful and quick to get things sorted out ,and always on time with deliveries!.
March 27, 2026
Unprompted review
Reply from Lloyds Clinical
Dear Colin,
Thank you so much for your review. We're so pleased to hear that you found the service very helpful and that your requests were handled quickly. It’s great to know that your deliveries have consistently arrived on time as well. We really appreciate your feedback.
Kind regards,
Patient Safety and Complaints Improvement Team
Person who called insisted I take my…
Person who called insisted I take my injection once a month,I told him it's every 28 days but he said was wrong,this needs to be addressed, he was wrong and should not tell people differently, this is the first time it has happened.
March 27, 2026
Unprompted review
Reply from Lloyds Clinical
Dear Linda,
Thank you for your review. We're sorry to hear about the confusion caused during your recent call. You are absolutely right to expect accurate information about your injection schedule, and we appreciate you bringing this to our attention.
We have requested further information from you so that we can look into this properly and address the issue with the appropriate team. Thank you for letting us know that this is the first time it has happened - your feedback helps us improve the service we provide.
Kind regards,
Patient Safety and Complaints Improvement Team
Reply from Lloyds Clinical
Dear Morris,
Thank you so much for your review. We're so pleased to hear that you felt safe and found the operator confident and professional during your interaction. We really appreciate your feedback.
Kind regards,
Patient Safety and Complaints Improvement Team
Following a stay in hospital and a big…
Following a stay in hospital and a big change to my treatment.I discovered that my px had not been received,therefore i had no medication and was quite stressed out .However a lovely member of staff called Arrow helped me monday the 23rd of march and reassured me she would. chase it up as an urgent.This is all sorted now and received a phone call 26th March to tell me my delivery will be Tuesday 31st .I cant thank her enough and this is above and beyond service
March 23, 2026
Unprompted review
Reply from Lloyds Clinical
Thank you, Mrs Lamb, for your wonderful review.
We’re so glad we were able to support you during a stressful time and get everything resolved quickly. Your kind words mean a lot to our team.
The Lloyds Clinical Team
Excellent Care from Lloyds Clinical.
Vicky arrived on time, having confirmed the appointment the previous evening. She worked efficiently and with care.
I really can’t fault the service that I receive from your Company. Communication, deliveries and care has been excellent.
March 25, 2026
Unprompted review
Reply from Lloyds Clinical
Dear Graham
Thank you very much for taking the time to leave a review. We're delighted to hear your kind and positive comments about Vicky from our Nursing team who visited you today. We really appreciate your feedback on the service that we provide to you.
Kind regards
Patient Safety and Complaints Improvement Team
Good service, app doesn’t work
Been a customer with Lloyds Clinical for several years for medication deliveries. Communication to arrange deliveries has to be done over phone or by email as the Home app has never worked. I have attempted many times with zero success. Tried twice this morning only to be sent the standard response ’oops, something went wrong’ again.
March 25, 2026
Unprompted review
Reply from Lloyds Clinical
Dear Patient
Thank you for taking the time to leave a review. We're really sorry to hear that you've experienced some issues with our App when booking your deliveries. Please contact our dedicated team at patientapp@lloydsclinical.com with your details so they can give you further advice and try to help troubleshoot this for you.
Kind regards
Patient Safety and Complaints Improvement Team
Excellent
Excellent, speedy, well mannered and super helpful. Thank you 🙏
March 25, 2026
Unprompted review
Reply from Lloyds Clinical
Dear Michael
Many thanks for taking the time to leave a review. We really appreciate your feedback on our service and are grateful for your positive comments.
Kind regards
Patient Safety and Complaints Improvement Team
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