Great customer service from JonJo at the Redbrick Mills load showroom. Friendly and knowledgeable advice helped us make decisions on our purchase. Thanks again
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Perusing your store is a treat. Super helpful (and not too overpowering, sales assistants), really engaging, interested and knowledgeable/helpful. Offered refreshments whilst I looked in store which w... See more
Uzma was super helpful when choosing our new sofa and chair - we can’t wait for it to arrive soon!
The service was excellent from the moment we arrived. No one was pushy or demanding, we were allowed to wonder quietly and when we did require help, we were supported by the loveliest person, Becs. Be... See more
Company replied
Company details
- Furniture Store
- Bedroom Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
About Loaf - Redbrick
Written by the company
Welcome to our Laid-Back World!
We make ridiculously comfy sofas and beds and lovely laid-back homewares to help people lead happier, more relaxed lives. We're champions of comfort and craftsmanship and use old-school know-how to make our wares. In fact, all our sofas and upholstered beds are made right here in Blighty. We've got a choice of over 150 kicked back colours across nine feel-good fabrics. You can help yourself to free swatches on our website. Don't forget to swing by one of our slowrooms to rest-test our range or give our team of Loafers a call, we're always happy to help.
NEW ARRIVALS SWATCHES SLOWROOMSLoaf
Written by the company
Contact info
Redbrick 218 Bradford Road, WF17 6JF, Batley, England, United Kingdom
- 02031418300
4.7
Excellent
107 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 24 hours
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Great customer service from JonJo
Great customer service from JonJo at the Redbrick Mills load showroom. Friendly and knowledgeable advice helped us make decisions on our purchase. Thanks again
July 6, 2026
Unprompted review
Top class shopping experience
Perusing your store is a treat. Super helpful (and not too overpowering, sales assistants), really engaging, interested and knowledgeable/helpful. Offered refreshments whilst I looked in store which was a great extra customer service point. More than just a shopping experience.
July 3, 2026
Uzma was super helpful when choosing…
Uzma was super helpful when choosing our new sofa and chair - we can’t wait for it to arrive soon!
July 5, 2026
Unprompted review
Great service
Great service
Very easy and simple to order
Recommend going to te Redbrick store
July 4, 2026
Reply from Loaf - Redbrick
Hello Helen,
Thank you for the review!
It is great to hear you would recommend our Redbrick Shack.
Thank you,
Fraser
Great experience
Great experience - very helpful team and wide range of stock to view - would recommend and go back.
June 17, 2026
Amazing service
We were greated with warmth and allowed freedom to look around. We were given an amazing service. It was a hot day and we got some cold water and prosecco. Could not fault the service.
Karl was amazing!
June 26, 2026
Unprompted review
Reply from Loaf - Redbrick
Hello Jane,
Thank you for the review!
It is great to you had such a positive experience at one of our shacks, especially on a hot day.
Thank you,
Fraser
A great place to shop
A great place to shop, well laid out and free Tunnocks!
Emma was really helpful.
June 2, 2026
Reply from Loaf - Redbrick
Hi Stephen,
Thank you for your lovely review.
We’re delighted to hear you enjoyed your shopping experience with us and that Emma was so helpful during your visit. I’ll be sure to pass your kind comments on to her and the team.
And we’re very pleased the free Tunnock’s were appreciated too!
Warm regards
Cynthia
Very helpful and friendly.
Very helpful and friendly.
Really nice store and helpful and engaging staff. Lovely visit.
May 31, 2026
Reply from Loaf - Redbrick
Hi Amelia,
Thank you for your lovely review.
We’re so pleased to hear you had such a positive visit and found the team friendly, engaging and helpful throughout. It’s wonderful to know you enjoyed both the store and the overall experience.
We really appreciate your kind feedback and thank you for choosing Loaf.
Warm regards
Cynthia
Good service, quality furniture
Served by Emma at Redbrick site.
Great service by friendly and knowledgeable member of staff.
Good showroom with lots of quality beds and mattresses to choose from
May 16, 2026
Unprompted review
Reply from Loaf - Redbrick
Hi Daniel,
Thank you for your review.
We’re so pleased to hear Emma provided such friendly and knowledgeable service during your visit to our Redbrick showroom. It’s lovely to know you enjoyed exploring the range of beds and mattresses available.
Warm regards
Cynthia
Great customer service in the shop
Great customer service in the shop, I love that you can experiment with all the fabrics and make an informed decision.
All the staff we dealt with on both visits knew exactly what they were talking about, gave us advice on fabrics and colour.
Can’t wait for our items to arrive.
May 2, 2026
Reply from Loaf - Redbrick
Hello Nicola,
Thank you for the review!
I am glad the process was easy, we hope to see you again soon.
Thank you,
Sav.
The duvet covers are amazing quality
The duvet covers are amazing quality, not using any other brands now.
April 9, 2026
Reply from Loaf - Redbrick
Hello M George.
Thank you for the 5 star Review!
Happy to hear you love your Loaf goods!
Thank you,
Sav.
Excellent friendly service at the till…
Excellent friendly service at the till (Redbrick branch) prompt delivery 2 days later at home. Love the rug - great quality.
April 20, 2026
Reply from Loaf - Redbrick
Hello Michelle,
We are happy to hear that your visit to the Redbrick Shack went well.
We hope to see you in there again soon!
Thank you,
Sav.
Really friendly and helpful staff at…
Really friendly and helpful staff at redbrick shop , very happy with purchase that I ordered more online
April 24, 2026
Reply from Loaf - Redbrick
Hello Sarah,
Thank you for the review.
We will pass on your review to the Shack.
We hope to see you in the Shack again soon.
Thank you,
Sav.
Great service, excellent quality.
I had very specific requirements for a sofa and visited Loaf without much hope of finding what I was looking for. I was immediately helped by Karl, who guided me to a sofa which meets all my needs. He could not have been more helpful and I received a very prompt follow up email providing all the information I needed.
The sofa is so comfortable and looks extremely well made. I have opted for their additional Castelan protection cover which I consider to be excellent value. Thank you Loaf, and particularly, Karl.
April 16, 2026
Unprompted review
Reply from Loaf - Redbrick
Hi Joy,
Thanks so much for your lovely review 😊
We’re really pleased to hear that Karl was able to help you find exactly what you were looking for, especially given how specific your requirements were. It’s great to know you felt well looked after in store and that the follow-up support was helpful too.
Even better to hear you’re enjoying your new sofa and that it’s living up to expectations in both comfort and quality. We’ll make sure your kind words are passed on to Karl and the team - it will mean a lot to them.
Thanks again for choosing Loaf, and we hope you continue to enjoy your sofa for years to come!
- Jack
Visited Loaf over the weekend with a…
Visited Loaf over the weekend with a good idea of what we wanted, we were helped by Karl who was great helping us with final choices ! Gave us lots of time to make our decision on fabrics we were undecided between. Very happy with our two new cuddle muffins. Can’t wait for them to arrive and we can make our new house a home :)
April 18, 2026
Reply from Loaf - Redbrick
Hi Jessica,
Thank you for your review.
We’re so pleased to hear you had a great visit and that Karl was able to support you with your final choices. It’s lovely to know you felt well looked after while deciding on fabrics, and we hope your new pieces are perfect for your new home.
Warm regards,
Cynthia
shopping at Loaf Redbick
The whole shopping experience was great...Taj could not have been more pleasant and helpful
April 15, 2026
Unprompted review
Reply from Loaf - Redbrick
Hello Alan and Sue,
Thank you for the 5 star review!
We are glad you had a good experience in our Shack. We will pass on your kind words to Taj.
Thank you,
Sav.
The staff in the Batley store (Redbrick…
The staff in the Batley store (Redbrick Mill) where extremely helpful and knowledgeable. They helped when needed but also left you to try out as many sofas as you wanted. Special mention to Karl and Laura for their help
April 12, 2026
Reply from Loaf - Redbrick
Hello Michele,
Thank you for the 5 star review!
I am glad you had a postitive experience at the Shack.
We will pass your kind words onto Karl and Laura.
Thank you,
Sav.
Amazing store
Amazing store, really interesting to look around and the staff are extremely helpful and friendly.
April 8, 2026
Helpful staff
Helpful staff, easy to order what we wanted for home delivery
Would have been lovely to have the choice of taking home there and then but that wasn't an option
April 3, 2026
Reply from Loaf - Redbrick
Hi Mrs Sissons,
Thank you for your review.
We’re so pleased to hear you found the team helpful and the ordering process nice and easy.
We appreciate your feedback about taking items home the same day we understand how that option could be beneficial, and we’ll be sure to share this with the wider team.
Warm regards
Cynthia
Great welcome at the Redbrick Leeds…
Great welcome at the Redbrick Leeds shack! Very friendly staff, approachable and knowledgeable.
April 6, 2026
Reply from Loaf - Redbrick
Hi Celia,
Thank you for your review.
We’re so pleased to hear you received such a warm welcome at our Redbrick Leeds Shack! It’s lovely to know the team were friendly, approachable and knowledgeable exactly what we aim for.
Warm regards
Cynthia
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