Great customer service in the shop, I love that you can experiment with all the fabrics and make an informed decision. All the staff we dealt with on both visits knew exactly what they were talking... See more
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I had very specific requirements for a sofa and visited Loaf without much hope of finding what I was looking for. I was immediately helped by Karl, who guided me to a sofa which meets all my needs. H... See more
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The service was excellent from the moment we arrived. No one was pushy or demanding, we were allowed to wonder quietly and when we did require help, we were supported by the loveliest person, Becs. Be... See more
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The staff in the Batley store (Redbrick Mill) where extremely helpful and knowledgeable. They helped when needed but also left you to try out as many sofas as you wanted. Special mention to Karl an... See more
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Company details
- Furniture Store
- Bedroom Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
About Loaf - Redbrick
Written by the company
Welcome to our Laid-Back World!
We make ridiculously comfy sofas and beds and lovely laid-back homewares to help people lead happier, more relaxed lives. We're champions of comfort and craftsmanship and use old-school know-how to make our wares. In fact, all our sofas and upholstered beds are made right here in Blighty. We've got a choice of over 150 kicked back colours across nine feel-good fabrics. You can help yourself to free swatches on our website. Don't forget to swing by one of our slowrooms to rest-test our range or give our team of Loafers a call, we're always happy to help.
NEW ARRIVALS SWATCHES SLOWROOMSLoaf
Written by the company
Contact info
Redbrick 218 Bradford Road, WF17 6JF, Batley, England, United Kingdom
- 02031418300
4.7
Excellent
98 reviews
Replied to 99% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Loaf cushions soft furnishings
Best value for money cushions on the market, delivery super quick.
February 10, 2026
Reply from Loaf - Redbrick
Hi Harjit,
Thank you for taking the time to leave a review. We’re thrilled you’re happy with the value and quality of your cushions, and that delivery was swift. Your feedback means a lot to us.
All the best,
Sonia.
Great in store experience disappointed…
Great in store experience disappointed with bery long wait for this product. Told not available intil May.
February 1, 2026
Reply from Loaf - Redbrick
Hi Kirsten,
Thank you for your kind words about your in-store experience , we’re really pleased to hear that.
We understand longer lead times can be disappointing, and we appreciate your patience. We hope the wait will be worth it once your product arrives.
Kind regards,
Sonia
Reply from Loaf - Redbrick
Hi Marie, thanks for taking the time out to leave us a wonderful 5 star review.
We’re delighted to hear you had a positive experience with our team. Providing helpful, friendly service without the hard sell is something we really pride ourselves on.
All the best
Sonia
Reply from Loaf - Redbrick
Hi Marcus
Thank you for your review.
I’m so pleased to hear that our team was helpful and friendly
Warm regards,
Cynthia
Great customer service
Great customer service. Staff very welcoming and knowledgeable. A very pleasant shopping experience.
January 31, 2026
Reply from Loaf - Redbrick
Hi Anne,
Thank you for your review.
It’s lovely to hear you enjoyed such a pleasant shopping experience and that the team were welcoming and knowledgeable throughout.
Warm regards,
Cynthia
The service was excellent, thank you Becs
The service was excellent from the moment we arrived. No one was pushy or demanding, we were allowed to wonder quietly and when we did require help, we were supported by the loveliest person, Becs. Becs was calm, knowledgable and very helpful. She guided us through different options, having listened carefully to what we had in mind.she knows the product range inside out. Nothing was too much trouble, she even made us a pot of tea!
February 1, 2026
Reply from Loaf - Redbrick
Hi Paul,
Thank you for your review.
We're delighted to hear you felt so well looked after, and that Becs supported you in such a calm and thoughtful way even down to making you a pot of tea!
We really appreciate you sharing your experience. keep Loafing!!
Warm regards,
Cynthia
Our experience at the Loaf Redbrick…
Our experience at the Loaf Redbrick location was great. Becs who assisted us with configuring our order was particularly helpful.
February 1, 2026
Reply from Loaf - Redbrick
Hi there,
Thank you for your review.
I’m pleased to hear you had such a great experience at our Redbrick store, and that Becs was particularly helpful when configuring your order.
Warm regards,
Cynthia
Bed expertise
The staff all had excellent product knowledge the atmosphere in Redbrick is relaxed and friendly. You could ask questions about items of interest get answers but not feel pressured into sale. You felt comfortable and valued.
January 31, 2026
Reply from Loaf - Redbrick
Hi Paul,
Thank you for your review.
I’m so pleased you found the team knowledgeable, and that the relaxed atmosphere made it easy to explore your options without feeling pressured.
Warm regards,
Cynthia
great help from sales lady
January 24, 2026
Reply from Loaf - Redbrick
Hi Tony,
Thank you for your feedback! We’re delighted to hear that our sales team were able to help you, we’ll be sure to pass on your kind words.
Kind Regards,
Paris
Left to lounge around trying tons of…
Left to lounge around trying tons of sofas, helpful assistant.Bought a sofa and can't wait until it arrives!!!
January 16, 2026
Reply from Loaf - Redbrick
Hi Sharon,
Thank you for your review.
I’m delighted you enjoyed your time relaxing in the showroom and found the team helpful.
It's exciting that you’ve chosen your new sofa and we hope you love it when it arrive with you.
Warm regards,
Cynthia
Good service & product!
Really enjoyed our retail experience at Redbrick Mill.
Friendly staff & good quality products. Too early to comment on received product or delivery.
January 14, 2026
Reply from Loaf - Redbrick
Hi,
Thank you for your feedback.
We’re so pleased to hear you enjoyed your visit to our Redbrick Shack and found the team friendly and the products high quality. We hope everything goes smoothly with your delivery and that you enjoy your new piece once it arrives.
Kind Regards,
Paris
Reply from Loaf - Redbrick
Hi Michelle,
Thank you for your lovely feedback. We’re really pleased to hear that our team were able to offer helpful advice, we’ll be sure to share your kind words with them. We hope to see you again soon!
Kind Regards,
Paris
Rapid delivery following my order and a…
Rapid delivery following my order and a beautiful cushion when it arrived.
January 8, 2026
Reply from Loaf - Redbrick
Hi E P
Thank you for your review.
We’re so pleased to hear your delivery was quick and that you love your new cushion.
Warm regards,
Cynthia
Very pleasant and helpful staff at the…
Very pleasant and helpful staff at the Redbrick shack. Answered lots of questions about the furniture and the fabrics available. They gave relevant advice after listening to what I was after.
I like the availability of fabric samples. I never felt rushed or pressured to make a purchase then and there.
January 11, 2026
Reply from Loaf - Redbrick
Hi Joanne,
Thank you for your lovely feedback.
We’re so pleased to hear that the team at our Redbrick Shack were pleasant, helpful, and took the time to answer your questions and really listen to what you were looking for. It’s great to know you appreciated the fabric samples and felt comfortable exploring your options without any pressure. We hope to welcome you back again soon.
Kind Regards,
Paris
No pushy sales, helpful, knowledgeable staff.
We were given plenty of time to make a decision. The staff member was knowledgeable and very helpful.
January 4, 2026
Unprompted review
Reply from Loaf - Redbrick
Hi Tamara,
Thank you for sharing your experience!
I’m delighted to hear that you felt you had ample time to make your decision and that our Shack member was both knowledgeable and helpful. We strive to provide clear guidance and support every step of the way, so it’s wonderful to know that this made your experience smooth and stress free.
Warm regards,
Manny.
Our 4th purchase from Loaf
Our 4th purchase from Loaf. Good quality and fairly priced sofas and armchairs. A great selection of fabrics in particular, including stain resistant ones, important if you have a young family and your furniture is subject to a tough life! The staff at the Loaf store at Red Brick Mill were super friendly and helpful. Not at all pushy but they gave us useful advice that led us to change what we’d planned to purchase, and they gave us advance notice that a sale was coming so we saved 15% on the price of the item. Our only minor gripe is that delivery is not included in the purchase price.
December 29, 2025
Reply from Loaf - Redbrick
Hi Chris,
Thank you for such a lovely review
We’re delighted you value the quality, fabric choices and the friendly advice from the Red Brick Mill team. We appreciate your feedback about delivery too, and we’re glad the sale timing helped save you a little extra.
Thank you for for choosing Loaf for your fourth purchase.
Warm regards,
Cynthia
Very clear pricing and staff that were…
Very clear pricing and staff that were very helpful and not putting you under pressure allowing you to make an informed decision isiom
December 29, 2025
Reply from Loaf - Redbrick
Hi Wayne,
Thank you for your feedback! We’re really glad to hear you found our pricing clear and our team helpful without any pressure. We always want our customers to feel comfortable and confident when making their decision. Thanks again for choosing us.
Warmest Regards.
Paris
So glad we visited the shack in Batley
We visited the shack near Leeds - staff were really helpful. Seeing the sofas in the space helped us to realise we could fit in a larger sofa than we had first thought (and that better suited our needs). The large colour swatches made choosing the colour easy. Definitely worth the visit.
December 28, 2025
Reply from Loaf - Redbrick
Hi Ms Keen,
Thank you for taking the time to share your feedback.
We're really pleased to hear that you had such a positive experience visiting our lovely Leeds Shack. Being able to see and feel our fabrics in person and test out a few different sofa styles really does make such a difference, so it's great to hear this helped you choose your perfect Loaf pieces.
Thanks again for shopping with us, and we hope to welcome you back to our Shack again soon!
Warmest regards,
Ellie
Visit a store to get the best experience.
I cannot for the life of me remember the name of the gentleman who helped us at the Redbrick store but he processed our order so hopefully Loaf find him and say thank you! For the customer looking at loaf, they were excellent with service, finding what we wanted, testing it with bed spreads / blankets / cushions… you name it, nothing was too much and advice and guidance was welcome and excellent so thank you.
December 28, 2025
Reply from Loaf - Redbrick
Hi Josh,
Thanks for taking the time to share your experience at our Redbrick Shack - it looks like it was our lovely Imran who processed your order so I will be sure to pass along your kind words and thanks to him!
I'm pleased to hear that your shopping experience was so enjoyable and I'm glad that you found everything you wanted there. We look forward to welcoming you back again soon.
Warmest regards,
Ellie
I’m obsessed with this store
I’m obsessed with this store. The quality is amazing, the stores are so warm and inviting (and very cool at the same time) and staff so friendly. I just can’t get enough!
December 20, 2025
Reply from Loaf - Redbrick
Hi Andrea,
Thank you for your review,
We’re absolutely delighted to hear how much you love Loaf! It’s wonderful to know the quality, atmosphere of our stores and our friendly teams have made such a great impression. Your kind words really mean a lot to us.
Warm regards,
Cynthia
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