Great customer service in the shop, I love that you can experiment with all the fabrics and make an informed decision. All the staff we dealt with on both visits knew exactly what they were talking... See more
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I had very specific requirements for a sofa and visited Loaf without much hope of finding what I was looking for. I was immediately helped by Karl, who guided me to a sofa which meets all my needs. H... See more
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The service was excellent from the moment we arrived. No one was pushy or demanding, we were allowed to wonder quietly and when we did require help, we were supported by the loveliest person, Becs. Be... See more
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The staff in the Batley store (Redbrick Mill) where extremely helpful and knowledgeable. They helped when needed but also left you to try out as many sofas as you wanted. Special mention to Karl an... See more
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Company details
- Furniture Store
- Bedroom Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
About Loaf - Redbrick
Written by the company
Welcome to our Laid-Back World!
We make ridiculously comfy sofas and beds and lovely laid-back homewares to help people lead happier, more relaxed lives. We're champions of comfort and craftsmanship and use old-school know-how to make our wares. In fact, all our sofas and upholstered beds are made right here in Blighty. We've got a choice of over 150 kicked back colours across nine feel-good fabrics. You can help yourself to free swatches on our website. Don't forget to swing by one of our slowrooms to rest-test our range or give our team of Loafers a call, we're always happy to help.
NEW ARRIVALS SWATCHES SLOWROOMSLoaf
Written by the company
Contact info
Redbrick 218 Bradford Road, WF17 6JF, Batley, England, United Kingdom
- 02031418300
4.7
Excellent
98 reviews
Replied to 99% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Ben at Redbrick mill was so…
Ben at Redbrick mill was so knowledgeable and friendly. He made the whole process as easy as possible.
Thanks Ben - we did change colour in the end!
October 19, 2025
Reply from Loaf - Redbrick
Hi Thompson,
Thank you so much for your lovely review
We’re delighted to hear Ben made everything so easy for you he’ll be thrilled to know that you found the perfect colour in the end,
We'll be sure to pass on feedback to Ben.
Warm regards,
Cynthia
Beautiful showroom
Beautiful showroom with lots of furniture on display do very easy to choose my new sofa style and fabric, staff were all helpful, professional and friendly especially Uzma, can’t wait for my new sofa to arrive
October 16, 2025
Reply from Loaf - Redbrick
Hi Sue,
Thank you so much for your review.
We’re thrilled to hear you enjoyed your time in store and that the beautiful atmosphere and sofa display made it easy to make your perfect choice.
It’s wonderful to know that Uzma was friendly and very helpful, I'll be sure to pass on the lovely feedback to the team.
Warm regards,
Cynthia
My order was supposed to arrive 6 days…
My order was supposed to arrive 6 days ago and I have contacted yourselves twice but the customer service assistant could hardly understand me and i could hardly understand her- foreign accent. I was assured it would then arrive today but has not so I called again and have been told someone will look into what’s happening with my oder. Your after sales service is terrible. Wouldn’t want to use you again
October 6, 2025
Reply from Loaf - Redbrick
Hi Vicky,
Thanks for your feedback. We appreciate it is frustrating to chase for answers, I’m so sorry we’ve let you down here.
We recently carried out an important system upgrade. While the changeover itself was successful, it has created some disruption for a small number of orders and we are working hard to clear the backlog.
I am personally looking into your case to make sure it gets sorted quickly from here. I will contact you directly.
Kind regards,
Manny.
Very friendly and knowledgeable people…
Very friendly and knowledgeable people in the showroom . No pressure. helpful and showed us round the place.
October 11, 2025
Reply from Loaf - Redbrick
Hi Steven,
Thank you for taking the time to share your experience with us!
Amazing to hear that you found our team both friendly and knowledgeable. Creating a welcoming, no pressure environment is something we really value.
I’m also glad you felt supported and well guided while exploring the showroom.I believe it's important to give our visitors the space and information they need to make the best decisions for themselves.
Kind regards,
Manny.
Very relaxed sales environment and no…
Very relaxed sales environment and no pressure to buy.
October 11, 2025
Reply from Loaf - Redbrick
Hi Philip,
Thank you so much for your lovely review
We’re so pleased to hear you had a relax environment shopping from us at the shack, we always lover to ensure you feel welcomed at all time.
Warm regards,
Cynthia
Top experience
Top experience, Said was the assistant who helped out enormously even moving items around the showroom to put a room together.
Would highly recommend.
October 11, 2025
Unprompted review
Reply from Loaf - Redbrick
Hi Jonathan,
Thank you for taking the time to share your experience!
I'm thrilled to hear that Said was able to help you and that you enjoyed your visit. We can’t wait to welcome you back for more amazing moments!
Best wishes
Jasmin
The choice and range of seats and colors
October 4, 2025
Reply from Loaf - Redbrick
Hi Jennifer,
Thank you for shopping with Loaf and for taking the time to leave us such a thoughtful review!
I’m so pleased to hear that you found the range of seats and colour options a great choice to choose from.. We put a lot of effort into curating a wide selection to accommodate different styles, spaces, and preferences. Whether you're looking for something bold and modern or more classic and understated. It’s great to know the variety resonated with you.
Hope to hear from you soon!
Warm regards,
Manny.
Reply from Loaf - Redbrick
Hi Peter,
Thank you for shopping with Loaf!
I’m so thrilled to hear that your experience at Shack was such a positive one and I’m
delighted to know that her knowledge, patience, and support made such a difference in helping you choose the perfect pieces.
Hope to hear from you soon!
Kind regards,
Manny.
Thanks Josh!
Josh was super friendly and extremely helpful when we were making our minds up on fabric and style, offering his own personal insight and experience.
October 4, 2025
Reply from Loaf - Redbrick
Dear Laura,
Thank you for shopping with Loaf!
I'm thrilled to hear that Josh was able to guide you through the fabric and style choices with his insight and experience. Providing a smooth and supportive service is exactly what we aim for as a premium brand.Thank you for your lovely feedback!
I’ll be sure to pass along your feedback, it means a lot and hope to hear from you soon.
Thanks,
Manny.
Reply from Loaf - Redbrick
Hi Mary,
Thank you for takin the time to leave us a review,
We are delighted to hear that you had seamless experience using our website. It's great to know your online experience worked smoothly for you.
Keep Loafing on
Warm regards
Cynthia
We still haven’t received our order…
We still haven’t received our order which was placed in store in 14th September 2025. It is now three weeks on and we have had no further communication from Loaf.
September 14, 2025
Reply from Loaf - Redbrick
Hi Beverley
Thanks for your review. I'm sorry you've not yet received your order.
One of our team will be in touch tomorrow morning to get this resolved for you.
Kind regards
Jasmin
The lady sales person was very helpful
The lady sales person was very helpful, she gave advice on the choice of materials and demonstrated the Sofa bed mechanism. She couldn’t have done any more.
September 25, 2025
Reply from Loaf - Redbrick
Hi Michael.
Thank you for shopping with Loaf!.
I’m delighted to hear that our sales clerk was able to assist you so thoroughly with your choice and demonstration. Providing helpful, knowledgeable service is something we take great pride in and it's wonderful to know she made such a positive impression. We hope you enjoy your new sofa bed!
Hope to hear from you soon!
Kind regards,
Manny.
Brilliant service
Brilliant service, really knew his stuff and made it all so easy to choose and buy what we wanted
September 28, 2025
Reply from Loaf - Redbrick
Hi Karen,
Thank you for your kind words!
We’re so pleased to hear you had such a smooth experience and that our team member was able to make the process easy and enjoyable for you.
Please let us know if there is anything else we can help with.
Warmest Regards,
Paris
5 months later still waiting
I ordered a sofa and cushions in April after visiting their shop in Batley to try them out and see the colours and fabrics.
Sofa finally turned up in September (and had to get it into the house myself because the delivery people claimed it wouldn’t fit).
Cushions still haven’t arrived 5 months later without any mention from Loaf about that, while the website still claims they’re available within a few weeks.
When I asked for an update I received a template reply with no actual information.
The shop experience was no fun either. Constantly pestered by one of the staff who also kept making weird remarks about how my 6-month-old son should be walking by now.
April 27, 2025
Reply from Loaf - Redbrick
Hi John,
Thanks for your feedback. We appreciate it is frustrating to chase for answers, I’m sorry we’ve let you down here.
We recently carried out an important system upgrade. While the changeover itself was successful, it has created some disruption for a small number of orders and we are working hard to clear the backlog.
I am personally looking into your case to make sure it gets sorted quickly from here. I will contact you directly.
Kind regards,
Manny.
Perfect Sofa Bed
I’m in the process of putting the finishing touches to my dressing room. I was originally going to get a Chaise Longue but then got ti wondering if a single sofa bed would be better. As when the whole family stating it can get a bit hectic. After much looking I can across one at Loaf. So went to show room at Redbrick Mill to ti check it out. The store assistant was extremely helpful and I wasn’t disappointed. Picked up a few swatches and took them home. Finally decided colour so got to it and ordered online.
September 10, 2025
Reply from Loaf - Redbrick
Hi Julia,
Thanks a bunch for sharing your thoughts with us!
We're thrilled to hear that your visit to our Redbrick Mill was such a positive one!
We look forward to welcoming you back soon!
Kind Regards
Jasmin
Joshua was great and really went…
Joshua was great and really went through all the different options and and sofa configurations to ensure it fitted out need.
August 30, 2025
Unprompted review
Reply from Loaf - Redbrick
Hello Matthew,
Thank you for the postitive feedback!
I will be sure to pass your kind words onto Josh.
We hope to see you shopping with us again soon.
Kind Regards,
Sav
Purchase of coffee table on wheels
Looked on the website for the coffee table and it gave the impression that the tables were instock to purchase in the Redbrick showroom in Leeds. Travelled there especially to pick one up only to discover not stock in the showroom and could only order. Ordered on the 23rd August, same day, and still waiting for notification of when item will be delivered on the 28th August. Quite disappointed and underwhelmed by the experience so far. Hoping that the item will meet our expectations as it does look really nice and I can’t find anything else remotely similar.
August 23, 2025
Reply from Loaf - Redbrick
Hi Pamea,
Thank you for shopping with Loaf!
We truly appreciate your feedback.
I completely understand how disappointing it must have been to travel to our Redbrick showroom expecting to collect the coffee table, only to find it wasn’t available in our Shack. We’re currently working on making stock availability clearer on our website.
I will investigate the matter at hand and contact you directly.
Kind regards,
Manny.
Sofa so good
Ben and Emma went above and beyond to make the experience of choosing our sofa bed an enjoyable and gratifying time.
They explained everything fully and helped us choose the ideal sofa and accompanying cushions - a five star service
August 22, 2025
Reply from Loaf - Redbrick
Hi Dave,
Thank you so much for your kind words!
We’re absolutely thrilled to hear that Ben and Emma made your experience such a positive one. Going above and beyond is exactly what we aim for, and it’s wonderful to know they helped you find the perfect sofa bed and cushions.
Your five-star review means a lot to us, thank you again for taking the time to share it.
Wishing you many comfy and cosy moments ahead!
Best regards,
Paris
Relaxed, helpful service
Relaxed, but knowledgeable sales people. Everything is easy to see and the big fabric swatches make choosing fabrics and colours a pleasure.
Becs was super helpful. She listened to our brief and directed us to appropriate sofas. We ended up buying something completely different to what we had intended from our online viewing, but we are very happy with our choice and looking forward to the delivery!
August 23, 2025
Reply from Loaf - Redbrick
Hi
Thank you so much for your wonderful feedback regarding your recent visit to our Shack. We truly appreciate you taking the time to share your experience with us, as it helps us to continually improve and provide the best possible service to our valued customers.
It’s wonderful to hear that our team member, Becs, was able to make your experience memorable and enjoyable. We strive to create a relaxed yet informative atmosphere, and it’s gratifying to know that our approach helped you in selecting the perfect sofa. The fact that you found our fabric swatches helpful and that they enhanced your decision-making process is exactly what we aim for.
I will certainly pass along your glowing feedback to Becs and the rest of the Shack team. They will be thrilled to know that they made a positive impact on your shopping experience. Your satisfaction is our top priority, and we are delighted to hear that you are looking forward to the delivery of your new sofa.
Once again, thank you for taking the time to provide us with your feedback. It not only encourages our team but also helps potential customers feel more confident in choosing us. We look forward to serving you again in the future, and please do not hesitate to reach out if you have any further questions or need assistance.
Many thanks
Dipak
Reply from Loaf - Redbrick
Hi Clare,
Thanks so much for the kind words! We’re really glad to hear Joshua gave you great service—he’s always happy to help and it’s lovely to see that come through in your experience. We’ll be sure to pass this on to him!
Hope to see you again soon.
Many Thanks,
Nat
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