Great customer service in the shop, I love that you can experiment with all the fabrics and make an informed decision. All the staff we dealt with on both visits knew exactly what they were talking... See more
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I had very specific requirements for a sofa and visited Loaf without much hope of finding what I was looking for. I was immediately helped by Karl, who guided me to a sofa which meets all my needs. H... See more
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The service was excellent from the moment we arrived. No one was pushy or demanding, we were allowed to wonder quietly and when we did require help, we were supported by the loveliest person, Becs. Be... See more
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The staff in the Batley store (Redbrick Mill) where extremely helpful and knowledgeable. They helped when needed but also left you to try out as many sofas as you wanted. Special mention to Karl an... See more
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Company details
- Furniture Store
- Bedroom Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
About Loaf - Redbrick
Written by the company
Welcome to our Laid-Back World!
We make ridiculously comfy sofas and beds and lovely laid-back homewares to help people lead happier, more relaxed lives. We're champions of comfort and craftsmanship and use old-school know-how to make our wares. In fact, all our sofas and upholstered beds are made right here in Blighty. We've got a choice of over 150 kicked back colours across nine feel-good fabrics. You can help yourself to free swatches on our website. Don't forget to swing by one of our slowrooms to rest-test our range or give our team of Loafers a call, we're always happy to help.
NEW ARRIVALS SWATCHES SLOWROOMSLoaf
Written by the company
Contact info
Redbrick 218 Bradford Road, WF17 6JF, Batley, England, United Kingdom
- 02031418300
4.7
Excellent
98 reviews
Replied to 99% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I had been wanting to visit a ‘shack’…
I had been wanting to visit a ‘shack’ for such a long time. The adverts with their images and descriptions sounded just perfect for what I wanted in a sofa.
So, when I finally made the journey, it was everything I was hoping for, and more.
The Leeds shack had all the sofas I wanted to see…all the friendly and knowledgeable staff I could wish for…and an ambiance that allowed me to just take my time to make up my mind…which I eventually did and bought the corner sofa of my dreams.
I am now super excited for its delivery and the start of a long and beautiful relationship.
August 12, 2025
Unprompted review
Reply from Loaf - Redbrick
Hi Sue,
Thank you so much for this lovely review—it absolutely made our day! We’re thrilled to hear that your visit to the Leeds Shack lived up to the hype (and then some). It’s exactly what we hope for: a relaxed space, friendly faces, and plenty of squishy sofas to sink into while you find “the one.”
We’re so glad you found your dream corner sofa, and we can’t wait for it to arrive and start its new life with you. Here’s to many cosy evenings, lazy Sundays, and a long and beautiful relationship indeed.
Thanks again for popping in!
Many thanks,
Nat
Usma
Usma - the person who helped us in the shop was great. Cheerful. Helpful. Not in our face - but there when we needed to ask questions. Efficient at sorting out the paperwork and giving us the information and options we needed.
BUT i have now been on hold for over 30 mins to speak to someone about our order [i need to make a minor change] and this is undermining my confidence in LOAF
August 16, 2025
Reply from Loaf - Redbrick
Hi Alice,
Thank you for your feedback!
It’s wonderful to hear that Usma provided you with a cheerful and helpful experience in our Shack!
I'm sorry to hear that you've been on hold, I completely understand how frustrating it can be, and I sincerely apologise for that. I’ve asked a member of our team to reach out to you directly to assist with your minor change.
Best regards,
Jasmin
First visit, but not the last.
Welcomed into the store within short time. Told everything uk made. Shown where everything was and how all items could be linked together for texture and colour. Loaf was our first port of call within the mill to get ideas after redecorating. We were left alone allowing us to browse for ideas. We returned at the end of our shopping trip to place an order. We took colour samples for cushions so will be buying on our next visit. Will reccomend to friends.
August 20, 2025
Reply from Loaf - Redbrick
Hi Mr and Mrs English,
Thank you so much for your wonderful review
We’re thrilled to hear that your visit to our Leeds Shack was welcoming and enjoyable. It’s our goal to ensure that all of our customers feel right at home when they visit us, and we’re always here to help you find the perfect choice to suit your needs.
We can’t wait to see you again! We would love to help you choose some lovely cushions from our amazing colors and fabrics to enhance your decorations.
Keep Loafing!!
Warm regards,
Cynthia
Loaf - Redbrick
We went to Loaf in Leeds and were served by David. He was very helpful and answered all the questions we had. Thank you, we are excited for our new bed and mattress!
August 21, 2025
Unprompted review
Reply from Loaf - Redbrick
Hi Lottie,
Thank you so much for your wonderful review!
We’re thrilled to hear that David in Leeds was so helpful and answered all your questions.
We can’t wait to welcome you to the shack and hope you enjoy your new bed and mattress!
Kind Regards
Jasmin
A stress free sofa buying experience!
There was no pressure from the sales team, but they were there with their knowledge when we needed them.
August 18, 2025
Reply from Loaf - Redbrick
Hi Mark,
Thank you so much for taking the time to leave us a review. Its wonderful to hear that our staff have helped you when it was needed and that the experience you've received has been so positive.
We look forward to delivering your fantastic furniture when it is ready. If you need anything in the meantime, you know where we are.
Kind Regards,
Peter.
Successful shopping trip
We nipped in to Loaf at Redbrik Mill today. We were looking to match up a headboard bought previously with a bed base. Joshua made sure we had all the information we needed and a quote by email valid for 30 days, with no pressure to order. Joshua made the whole experience pleasant and fun, with absolutely no pressure. He demonstrated various chair beds which was very helpful to inform a possible future purchase. Thank you Joshua and keep up the great customer service 😊👍
August 7, 2025
Unprompted review
Reply from Loaf - Redbrick
Hi,
Thank you for shopping with Loaf and for taking the time to leave us such a thoughtful review!
Your warm words truly made our day. We're thrilled to hear that your experience at our shack was relaxed and enjoyable, just the way we like it. Creating a pressure free, feel good environment is what we’re all about and it’s great to know our happy bunch of colleagues helped make that happen.
We hope to welcome you back soon for more loafing and lounging!
Kind regards,
Manny.
The staff are amazing
The staff are amazing. So helpful and friendly.
The thing that marks Loaf as a company down is the standard £95 delivery fee. I have ordered a chair. This is very silly.
July 31, 2025
Reply from Loaf - Redbrick
Hi Michelle,
Thank you for shopping with Loaf and for taking the time to leave us a review.
Amazing to hear your visit to our Leeds Shack was helpful and friendly.
We take pride and care in all of our service's, to deliver a premium standard
Hope to hear from you soon!
Warm regards,
Manny.
Excellent Quality Sofa and the most…
Excellent Quality Sofa and the most comfortable I have ever sat on.
August 2, 2025
Reply from Loaf - Redbrick
Hi There,
Thank you so much for your wonderful feedback!
We are thrilled to hear how happy you are with your Sofa and that you appreciate the Quality and Craftmanship we hold ourselves to.
Please let us know if we can be of further assistance and we hope you enjoy the comfort of your new sofa.
Warmest Regards,
Paris
Joshua was very knowledgeable
Joshua was very knowledgeable. Went the extra mile allowing me to pour coffee onto a sample of my sofa material to show how easy it is to get off and not stain for my piece of mind, and no pressure selling either.
August 2, 2025
Unprompted review
Reply from Loaf - Redbrick
Hi There,
Thank you so much for your lovely feedback!
It is wonderful to hear how knowledgeable and helpful Joshua was.
We trust in the quality of our furniture and Clever fabrics and I am glad Joshua was able to show this to you.
Please let us know if there is anything else we can do for you.
Warmest Regards,
Paris
Reply from Loaf - Redbrick
Hi Lynda,
Thank you for shopping with Loaf!
We appreciate the time taken to leave us a review.
Glad to hear you had a positive experience! Great staff can make all the difference, and a thoughtfully designed shop layout really sets the tone.
Kind regards,
Manny.
Great product
Great product, lovely sales room, helpful Loaf team and quick delivery on double mattress
July 19, 2025
Reply from Loaf - Redbrick
Hi Mr Stuart,
Thank you so much for taking the time to leave us a review,
We delighted to hear that you love your product, and that our staffs were helpful and you had a quick delivery,
Our goal is always to provide you with quality and comfy products that you can enjoy.
Keep Loafing and have a cozy night on your lovely Our Perfect Mattress!
Warm regards,
Cynthia
Reply from Loaf - Redbrick
Hi Andrew,
Thank you taking the time to leave us as review,
We are glad to hear that you had a relax and helpful atmosphere at our Leeds shack, It’s our goal to make every customer feel at home when they visit, and we’re so glad you felt right at home with us.
Keep Loafing
Warm regards
Cynthia
excellent service as usual. never pushy
July 26, 2025
Reply from Loaf - Redbrick
Hi Mike,
Thank you so much for your feedback!
It is wonderful to hear how excellent the service has been. We never want our customers to feel they're being pushed to buy something they do not want.
Please let us know if we can be of any assistance.
Warmest Regards,
Paris
Friendly and accommodating staff who…
Friendly and accommodating staff who went above and beyond.
July 26, 2025
Reply from Loaf - Redbrick
Hi Mrs Julie,
Thank you for tasking the time to leave us a review,
I am delighted to hear that our staffs were friendly and accommodating, we always wants to ensure that our customers are greatly satisfied and i am glad our staff when above and beyond for you to ensure that satisfaction.
Keep Loafing
Warm regards
Cynthia
I really was not in the zone for new…
I really was not in the zone for new sofas as my existing ones had to be rapidly destroyed due to a moth infestation!!
Emma and Josh listened to what we were looking for giving excellent and useful advice. There was absolutely no pressure in the showroom and I came away feeling relaxed and able to make informative decisions . Thank you (including moth therapy:) )
July 23, 2025
Unprompted review
Reply from Loaf - Redbrick
Hi There,
Thank you so much for sharing your experience!
We’re really sorry to hear about the moth situation, never a fun reason to sofa shop. But we're so glad Emma and Josh were able to make the process feel supportive and stress-free.
It's great to know you felt relaxed and well-informed.
We'll make sure to pass along your thanks.
If there's anything else you need, we're always here to help.
Warmest Regards,
Paris
Excellent showroom
Excellent showroom, pleasant and helpful staff, very knowledgeable. Great experience.
July 20, 2025
Reply from Loaf - Redbrick
Hi Peter,
Thank you for shopping with Loaf!
We appreciate the time taken to leave us a review.
Your words have blessed us all.
Amazing to hear your experience was helpful, friendly, knowledgeable and handled professionally.
We take pride and care in all of our service's, to deliver a premium standard
Hope to hear from you soon.
Kind regards,
Manny.
Definitely worth a visit!!
Was really nice to try all the chairs in person- so happy I went to Leeds as I think otherwise I’d have ordered the chair I liked the look of most online but actually once tried out much preferred another- also realised I didn’t need two love seats as the armchairs were also bigger than they look online!
Also great to see the full size fabric samples!!
Staff were all lovely and helpful too!!
July 13, 2025
Reply from Loaf - Redbrick
Hi Emma,
Thank you for shopping with Loaf!
We appreciate the time taken to leave us a review.
Wonderful to hear your visit at our Shack was friendly, inviting and informative to make a decision to place an order.
We take pride and care in all of our service's, to deliver a premium standard.
Hope to hear from you soon.
Kind regards,
Manny.
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