Great customer service in the shop, I love that you can experiment with all the fabrics and make an informed decision. All the staff we dealt with on both visits knew exactly what they were talking... See more
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I had very specific requirements for a sofa and visited Loaf without much hope of finding what I was looking for. I was immediately helped by Karl, who guided me to a sofa which meets all my needs. H... See more
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The service was excellent from the moment we arrived. No one was pushy or demanding, we were allowed to wonder quietly and when we did require help, we were supported by the loveliest person, Becs. Be... See more
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The staff in the Batley store (Redbrick Mill) where extremely helpful and knowledgeable. They helped when needed but also left you to try out as many sofas as you wanted. Special mention to Karl an... See more
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Company details
- Furniture Store
- Bedroom Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
About Loaf - Redbrick
Written by the company
Welcome to our Laid-Back World!
We make ridiculously comfy sofas and beds and lovely laid-back homewares to help people lead happier, more relaxed lives. We're champions of comfort and craftsmanship and use old-school know-how to make our wares. In fact, all our sofas and upholstered beds are made right here in Blighty. We've got a choice of over 150 kicked back colours across nine feel-good fabrics. You can help yourself to free swatches on our website. Don't forget to swing by one of our slowrooms to rest-test our range or give our team of Loafers a call, we're always happy to help.
NEW ARRIVALS SWATCHES SLOWROOMSLoaf
Written by the company
Contact info
Redbrick 218 Bradford Road, WF17 6JF, Batley, England, United Kingdom
- 02031418300
4.7
Excellent
98 reviews
Replied to 99% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Cushions
love my cushions very good quality and a speedy delivery will be ordering some more thank you Loaf
December 18, 2025
Reply from Loaf - Redbrick
Hi Renata,
Thank you so much for your kind words!
We’re thrilled to hear that you love your cushions and that they arrived quickly. It’s wonderful to know you’re happy with the quality, and we can’t wait to help you choose some more for your home.
Thank you again for your support and for taking the time to share your experience.
Kind regards,
Paris
excellent service
December 18, 2025
Reply from Loaf - Redbrick
Hi Mr Baron,
Thank you for your feedback! We’re thrilled to hear that you received excellent service. It’s wonderful to know that our team was able to make your experience smooth and enjoyable. We really appreciate you taking the time to share your thoughts!
Warmest Regards,
Paris
Great showroom advisors
Great showroom advisors. So relaxed. No hard sell buy genuinely knowledgable about the products and informative.
Good communication on run up delivery.
Product. Good quality and as promised.
December 19, 2025
Reply from Loaf - Redbrick
Hi Caroline,
Thank you for your wonderful feedback! We’re delighted to hear that our showroom advisors were relaxed, knowledgeable, and informative, and that you appreciated the no-pressure approach. It’s also great to know that communication ahead of delivery met your expectations and that the product quality was exactly as promised.
We really appreciate you taking the time to share your experience, thank you for choosing us!
Warmest Regards,
Paris
The BEST customer service I’ve ever received!
From the minute I walked in to Loaf in Batley I was really surprised by the level of customer service I received. We were greeted by the entire staff but not in an overbearing way. There were free tunnex tea cakes and a table filled with breakfast treats for free. Including orange juice and prosecco! I had a few questions and spoke to a lady called Becks, who was absolutely fantastic. Asked me all the right questions and gave me the information I needed. I took an hour or so to absorb and reflect before I went ahead with the purchase but honestly had it not been for the customer service Becks gave me I don’t think I’d of bought the sofa or came back in. They also gifted me with a little mug after I bought my chosen sofa. I also never leave reviews but really felt I needed to shout about the first class service we got! I will recommend you to everyone!
December 13, 2025
Reply from Loaf - Redbrick
Hi Olivia,
Thank you so much for this wonderful review.
We’re thrilled you had such a great experience, and Becks will be delighted to hear your kind words. We really appreciate the recommendation and look forward to welcoming you back again soon!
Warmest Regards,
Paris
Amazing place to shop for high quality…
Amazing place to shop for high quality furniture and fabrics, good service, top quality
December 13, 2025
Reply from Loaf - Redbrick
Hi David,
Thank you for your lovely feedback!
We’re so glad you enjoyed the quality of our furniture and fabrics, and that the service met your expectations. We really appreciate your support.
Kind Regards,
Paris
A very pleasant experience
The whole experience was very pleasant, not pressurised but relaxed, chatty and informative. I made a purchase and then was given colour advice for potential future purchases which I asked for.
November 10, 2025
Reply from Loaf - Redbrick
Hi Fiona,
Thank you so much for sharing your experience. We’re delighted to hear that you found the visit relaxed, friendly and informative. It’s wonderful that you were able to make a purchase and get helpful colour advice for future plans too. We really appreciate your feedback!
Kind Regards,
Paris
The sales process fine and staff on…
The sales process fine and staff on site lovely but everything after terrible and still no wardrobe
November 13, 2025
Reply from Loaf - Redbrick
Hi Wendy,
Thank you for your review,
We’re really sorry to hear about the delay and the frustration this has caused, especially after a smooth experience in store. This definitely isn’t the service we aim to provide.
We've now reached out to you directly to help get this resolved as quickly as possible.
Warm regards,
Cynthia
Lovely helpful staff
November 2, 2025
Reply from Loaf - Redbrick
Hi Alexis,
Thank you so much for your kind words!
I’m delighted to hear that our team made a positive impression. I truly believe that friendly, helpful service makes all the difference and it’s wonderful to know that came across during your visit.
We hope to welcome you back again soon!
Kind regards
Manny.
]
The store is lovely and well set out…
The store is lovely and well set out with great range of options.
Staff are attentive and knowledgeable without being overbearing.
Purchase was quick and easy.
October 31, 2025
Reply from Loaf - Redbrick
Hi Joanne,
Thanks so much for your lovely feedback! We’re thrilled to hear you enjoyed your visit and that our team struck the right balance between being helpful and giving you space to browse. We’re so glad the purchase process was nice and easy too. Hope you love your new piece!
Kind Regards,
Paris
Fantastic service
Fantastic service, great friendly knowledgeable staff. Made my clients experience that little bit more special.
Thank you
October 21, 2025
Reply from Loaf - Redbrick
Hi There,
Thank you so much for your lovely feedback! We’re delighted to hear our team helped make your client’s experience extra special.
Kind Regards,
Paris
Sumptuous sofas!
We spent a long time deliberating over which sofa to choose, the shop had a lovely relaxed vibe and we did not feel like we were pressured into purchasing. Joshua and the team were very helpful and knowledgeable when discussing fabric and sofa types so we are really happy with our final decision!
November 1, 2025
Unprompted review
Reply from Loaf - Redbrick
Hi Debbie,
Thank you so much for your lovely review!
I’m delighted to hear that you enjoyed your experience in the shop and felt comfortable taking the time to find the perfect sofa. Joshua and the team will be thrilled to know their advice and support helped you make the right choice.
I hope you love your new sofa for many years to come!
Warm regards,
Manny.
5 stars for the Batley store!
Visited the Batley store recently looking for a sofa for my new home. The staff were very welcoming and the store was very clean and tidy with a nice atmosphere.
I spoke to Imy who was very friendly and knowledgeable about the products. Nothing was too much trouble and he really went above and beyond to help me find the perfect sofa for me and my family. Can't wait to order once my new property is ready!
October 25, 2025
Unprompted review
Reply from Loaf - Redbrick
Hi Charlotte,
Thank you so much for your lovely review!
I'm delighted to hear that you enjoyed your visit to our Batley Shack and that Imy was able to help you find the perfect sofa. I’ll be sure to pass your kind words on to him.
Congratulations on your new home, we can’t wait to welcome you back when you’re ready to place your order!
Warm regards,
Manny.
We visited the Redbrick store in Leeds-…
We visited the Redbrick store in Leeds- the whole experience was so seamless.
Joshua was able to help us with the right fabric for where we wanted the sofa. He was so knowledgeable and a real pleasure to deal with.
October 27, 2025
Unprompted review
Reply from Loaf - Redbrick
Hi S-Reid,
Thank you so much for taking the time to share your experience with us!
Amazing to hear that your visit to our Redbrick Shack in Leeds was so seamless from start to finish. Choosing the right fabric can make such a difference and it’s wonderful to know that Joshua was able to guide you through the options and help you find exactly what you were looking for. His product knowledge and friendly approach are something I’m really proud of and I’lll be sure to pass on your kind words to him.
We hope you absolutely love your new sofa and look forward to welcoming you back again soon!
Kind regards,
Manny.
Extremely helpful Joshua really…
Extremely helpful Joshua really excelled and was very knowledgeable about perspective and placement
October 25, 2025
Reply from Loaf - Redbrick
Hi Samantha,
Thank you for your review
We’re so pleased to hear that Joshua was so helpful and knowledgeable he’ll be thrilled to know his support made such a difference.
Warm regards,
Cynthia
I went to the store twice to look at…a sofa and armchair
I went to the store twice to look at sofas and on both occasions it was a good experience , the staff were very polite and helpfull in answering the questions I had , on the second occasion I visited to buy a sofa IMY helped me choose the right one and his knowledge was very helpfull for me to make my decision
October 25, 2025
Reply from Loaf - Redbrick
Hi Paul,
Thanks so much for your lovely review
We're so pleased to hear you had such a positive experience in store and that Imy was able to help you find the perfect sofa. We’ll be sure to pass on your kind words to the team.
Warm regards
Cynthia
We went to the Batley store and the…
We went to the Batley store and the staff there were so helpful and knowledgeable especially Emma and ?Alicia. My husband and I spent a long time in the store looking. The staff were really attentive and asked whether we had any questions. I really liked one of the sofas which I ended up buying but wanted the legs to be darker. The staff were able to give me a spare set of legs when I made the order which I will paint.
October 25, 2025
Unprompted review
Reply from Loaf - Redbrick
Hi Teresa,
Thank you so much for your wonderful review!
We’re thrilled to hear you had such a great experience at our Leeds store. Emma and Alicia will be delighted to know their knowledge and attentiveness helped make your visit so enjoyable. We hope your enjoy your new Loaf piece
Warm regards,
Cynthia
Reply from Loaf - Redbrick
Hi Sharon,
Thanks so much for your lovely review! We’re so glad our team could help and we’re always thrilled to welcome furry friends in store too.
All the Best,
Paris
We had a great experience at Redbrick
We had a great experience at Redbrick - Joshua was very helpful, knowledgeable and went the extra mile to make our choice easier. He is an asset to the Loaf team.
October 20, 2025
Unprompted review
Reply from Loaf - Redbrick
Hi Lisa,
Thank you so much for your lovely review
We’re delighted to hear you had such a great experience at our Redbrick store. Joshua will be so pleased to know his help made your decision easier, your feedback will surely be passed on to him
Warm regards,
Cynthia
The great Bake Off!
We visited your Edinburgh store in September and were very impressed with your range. We made the trip down from Cumbria to your Redbrick (Leeds) showroom at the weekend and were made to feel most welcome by your staff. The products, showroom and overall experience was so easy. All the staff we dealt with at each of the store were fantastic and big thanks to Imy at Leeds who was super helpful.
October 18, 2025
Reply from Loaf - Redbrick
Hi Tim,
Thank you so much for your review
We’re thrilled to hear you enjoyed visiting both our Edinburgh and Redbrick showrooms.
It’s lovely to know that the team especially Imy helped make your experience such a positive one. We’ll be sure to pass on your kind words
Warm regards,
Cynthia
Went to the shop and ordered a bed and mattress.
Went to the shop and ordered a bed and mattress.
Got a call back later that day to so the order will be cancelled due to the fabric being discontinued and they had not updated their site.
October 19, 2025
Reply from Loaf - Redbrick
Hi Steve,
Thank you for taking the time to leave is a review,
We're sorry to hear that you had call advising your order will be cancelled, I can confirm that your order is not being cancelled and is currently in production with our supplier.
We've sent you an email confirming this,. if you could reply back to the email we'e sent with more information regarding the call, we can look into it further for you.
Warm regards
Cynthia
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