The showroom team was absolutely amazing but the delivery and the product knocked the shine a little. The chest of drawers is being replaced. No problem. The process just takes a little time. The bed... See more
Company replied
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See what reviewers are saying
Great website - really clear to look at the different options visually and wonderful to have all colours and materials for all sofas. We ordered online but we did go to a store to sit on the sofas whi... See more
Company replied
Made very welcome but had to leave and return later to allow the store team time to apply a £100 voucher given to us by Loaf some months ago because of delivery issues with an earlier order. Also, the... See more
Company replied
This would have been a five star for Josh, Brand Ambassador, as he saved the day. It also would have been a five star for Solihull Loaf location, as they provide the best shopping experience... See more
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Company details
- Furniture Store
- Bedroom Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
About Loaf - Solihull
Written by the company
Welcome to our Laid-Back World!
We make ridiculously comfy sofas and beds and lovely laid-back homewares to help people lead happier, more relaxed lives. We're champions of comfort and craftsmanship and use old-school know-how to make our wares. In fact, all our sofas and upholstered beds are made right here in Blighty. We've got a choice of over 150 kicked back colours across nine feel-good fabrics. You can help yourself to free swatches on our website. Don't forget to swing by one of our slowrooms to rest-test our range or give our team of Loafers a call, we're always happy to help.
NEW ARRIVALS SWATCHES SLOWROOMSLoaf
Written by the company
Contact info
Mill Lane 59-65, B91 3AT, Solihull, England, United Kingdom
- 02031418300
4.8
Excellent
158 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 95% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
We love loaf!
The staff were so helpful and had amazing product knowledge. Thank you to both Laura and Jack who helped us on both our visits into store. We cannot wait to have the most stylish sofa!!
August 18, 2025
Unprompted review
Reply from Loaf - Solihull
Hi Rachel,
Thank you so much for taking the time to leave us a review,
We're thrilled to hear that you had a wonderful experience at our shack and that Jack and Laura were super helpful. Adding a stylish piece of Loaf to your beautiful home is such an exciting decision, and we're always here to provide you with the information you need to make the perfect choice. I'm so glad that Laura and Jack could help you with everything you were looking for
We and wait to add your Lovely sofa to your beautiful home.
Keep loafing
Warm regards
Exceptional customer service
Exceptional customer service. Beautiful, quality product in a lovely showroom.
Peter and the team were incredibly patient and helpful with making sure we were purchasing the right sofa. Shopping in this store is an absolute pleasure, a relaxed, friendly environment where our children were also made to feel so welcome.
We can’t wait to receive our sofa and we will be back in the future.
August 16, 2025
Unprompted review
Reply from Loaf - Solihull
Hi Analise,
Thank you so much for your wonderful review
We're so happy to hear that you had a great experience at our shack. It brings us joy to make our customers feel at home in our shack.
Choosing a piece of Loaf for your home is such an exciting journey, and we're always here to help you with any information or assistance you need to find the perfect fit. Your satisfaction truly means a lot to us, and it warms our hearts to know we made a positive impact on your visit.
We can't wait to see your lovely sofa in your beautiful home and hope to welcome you and your little ones back soon
Keep Loafing!
Warm regards,
A lovely buying experience
A lovely buying experience. There was no pressure just a helpful, friendly member of staff. The bottle of water on a hot day was welcome too!
August 10, 2025
Reply from Loaf - Solihull
Hi Anna,
Thank you so much for your wonderful review!
We’re thrilled to know you had such a lovely buying experience with our friendly team. It’s great to hear that the little touches, like the bottle of water, made your visit even better!
We look forward to welcoming you back soon!
Kind Regards
Jasmin
Jack, Pete and Laura were amazing
Jack, Pete and Laura took care of us. They were helpful without being imposing. They were knowledgeable and patient. They interacted so nicely with my kids and made us feel at home, which sounds strange for a furniture store but it’s true!
All the products in the shack were the highest quality and beautiful. Although a comparatively small store, we found an ideal piece of furniture. The layout of the store and the ‘help yourself’ info sheets around the showroom were very helpful. Would very much recommend.
August 14, 2025
Unprompted review
Reply from Loaf - Solihull
Hi Jo,
Thank you so much for taking the time to share such kind words, your feedback truly means a lot to us!
We're absolutely delighted to hear that Jack, Pete, and Laura took such great care of you. It's wonderful to know they struck the perfect balance between being helpful and giving you space, and that their knowledge, patience, and friendliness made such a positive impression, especially with your children! Creating a welcoming, relaxed atmosphere is something we really strive for, so it’s lovely to hear you felt right at home.
We’re also so pleased that you found the layout of the store and the self-serve info sheets helpful and that you discovered a piece of furniture you love. The Solihull Shack may be a smaller showroom, but we’re passionate about curating a space full of quality pieces and genuine service, so your words really do make it all worthwhile.
We hope you and your family enjoy your new furniture for many years to come and we’d love to welcome you back any time.
Warmest regards,
Paris
What can I say!?
What can I say!?? Moriam was brilliant on the day I visited your store in Solihull: immediately engaging , helpful and very forthcoming with all the information I needed. The Slow Riser sofa won the day….luxurious and top quality which will look great in the Clever Velvet (Pancake Mix) I chose. I can’t wait for delivery!
Huge congratulations on the standard of your product and the exceptional service and help I received. It was a stress-free and enjoyable experience.
Thank you!
David,
Stratford upon Avon.
August 5, 2025
Unprompted review
Reply from Loaf - Solihull
Hi David,
Thank you so much for taking the time to leave us a review!
We’re thrilled to hear about your wonderful experience at our Solihull shack! It’s fantastic to know that Mariam provided you with exceptional service. We genuinely love making sure our customers have a seamless and delightful shopping experience, and it warms our hearts to have you along on this journey.
I’m sure your Slow Riser sofa in Pancake Mix Clever Velvet will look absolutely stunning in your beautiful home, and we can’t wait to deliver it to you!
Keep loafing on!!
Warm regards,
Cynthia
Really friendly and helpful staff
Really friendly and helpful staff, lovely shopping experience
August 9, 2025
Reply from Loaf - Solihull
Hi Malone,
Thank you for taking the time to leave us a review,
We are delighted to hear that you had a lovely shopping experience and that our staff we very friendly and helpful, It truly makes us happy to provide our customers with great experiences, and we love having you as part of our community.
Keep having a loafy experience.
Warm regards
Cynthia
Incredibly helpful staff
Incredibly helpful staff, special thanks to Adele for her patience. Good range of styles and colours on display.
August 9, 2025
Reply from Loaf - Solihull
Hi Nikki,
Thank you so much for your kind feedback!
We're thrilled to hear that you found our staff incredibly helpful and we'll be sure to pass on your special thanks to Adele for her patience and support.
It's also great to know you appreciated the variety of styles and colours on display.
We hope to see you again soon!
Warmest Regards,
Paris
Really helpful & pleasant staff
August 3, 2025
Reply from Loaf - Solihull
Hi Daren,
Thank you so much for taking the time to share your review with us!
We’re thrilled to hear that our staff made your experience enjoyable and helpful. It truly warms our hearts to know that you are a lovely journey with us, We're so happy to have you as part of our Loaf family!
Keep on Loafing!
Warmest regards,
Cynthia
Great experience
Great experience. The staff were all lovely at the Solihull branch. They make you feel relaxed, they don't hurry of pressure you; they allow you time to get a feel for the products and are really well informed and have great product knowledge. Jack looked after me brilliantly and I and I love my new sofa
August 3, 2025
Reply from Loaf - Solihull
Hi Anne,
Thank you so much for shopping with Loaf and for sharing such a lovely review.
Your beautiful words have truly touched us, what a gift!
Our Loafers at our Shacks pride themselves on being a warm, friendly bunch, always calm and patient, with a genuine love for helping others.
Looking forward to welcoming you again soon.
Warm regards,
Manny
Fantastic customer service
Fantastic customer service! Lovely showroom- everything looks great. Laura and Jack went out of their way to help and I am delighted with what I have ordered. Thank you- I will be back!
July 31, 2025
Reply from Loaf - Solihull
Hi Nicola,
Thank you so much for your feedback!
We're thrilled to hear you had a great experience and that Laura and Jack were able to help make it even better.
We’ll be sure to pass on your lovely feedback to them.
Enjoy your order, and we look forward to welcoming you back soon!
Warmest Regards,
Paris
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