Marcus has made my experience as a first year uni student much easier than it was seeming to be. Any issue that I needed addressing Marcus is ready to chase up and solve the issue at hand on the day... See more
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Review summary
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we had josh help us with houses for next year, the first house didn’t go to well, and after having one of our group drop out, josh was amazing at trying to find us other options as quickly as possible... See more
Company replied
They are really helpful in the Newcastle/Duhram branch! Kay in particular wa so helpful and happy to answer and help with any questions or problems I’ve had. Would totally recommend using them for s... See more
Ben was so kind when answering our questions and concerns. Made us feel very comfortable when looking around houses for the first time whilst allowing us to properly assess the properties. Gave his op... See more
Company replied
Company details
Written by the company
We are a student accommodation provider that operates in 14 cities and house 6,700 students every year. We remain a step ahead of our competitors in our belief in constantly improving and pushing the standard of student accommodation. Historically a neglected industry, we are always looking at ways to innovate and make sure our properties are the best of the bunch. Our properties are not the only thing we are proud of, as we place great emphasis in our customer service and making sure our tenants feel truly at home. For a lot of students, moving into a student home is a huge step in their independence and we want to make sure we offer the best environment for them to grow. We are powered by a team of passionate, highly enthusiastic individuals, both young and many more experienced! This blend of personalities and capabilities, combined with a unified passion for delivering great customer experiences has driven us to new heights.
Contact info
202 Ashby Road, LE11 5AA, Loughborough, United Kingdom
- hello@loc8me.co.uk
- loc8me.co.uk
4.4
Excellent
1K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 89% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Halle House Viewings
Halle was really friendly and gave us good information about all of the houses
December 5, 2025
Unprompted review
Reply from loc8me.co.uk
Hi Olivia,
Thank you for your feedback! We’re glad to hear Halle provided helpful insights across the properties and made the experience a positive one for you.
Many thanks,
loc8me Team🍊
Good experience
We had a great tour guide Halle, she made the viewings, easy and enjoyable!
December 5, 2025
Unprompted review
Reply from loc8me.co.uk
Hi Freya,
Thank you for your feedback! We’re really pleased to hear Halle made your viewing experience easy and enjoyable, we’ll be sure to pass this on to her.
Many thanks,
loc8me Team🍊
My tour for the houses Halle was very…
My tour for the houses Halle was very helpful and answered any questions we had!
December 5, 2025
Unprompted review
Reply from loc8me.co.uk
Hi Mollie,
We appreciate you sharing this! Great to hear Halle was able to support you during your tour and answer all your questions along the way.
Many thanks,
loc8me Team🍊
Great Service
Halle was superb and extremely accommodating during our viewing. She went into thorough detail about the house and answered any questions we had. Would definitely recommend!
November 28, 2025
Unprompted review
Reply from loc8me.co.uk
Hi Isabel,
Thank you for the great review! We’re so pleased to hear Halle provided such a detailed and accommodating viewing experience, we’ll be sure to pass this on to her.
Many thanks,
loc8me Team🍊
Avoid the Loughborough branch at all…
Avoid the Loughborough branch at all costs.
Truly the worst experience I have had with a letting agent. They were completely non responsive and failed to resolve even the most basic repairs. A replacement hoover took months, and a cupboard actually fell on a student’s head, resulting in hospital treatment. The branch offered only £50 in compensation… the list is endless.
We had to fight extensively for the deposit and eventually managed to recover 90 percent. The agents also provided what appeared to be fake cleaning invoices and attempted to charge for mattresses that were kept clean… again, the list is endless. They profit from students who are too exhausted or inexperienced to challenge unfair deductions.
Awful management and a dreadful standard of service. I would never recommend this branch to anyone.
November 4, 2025
Unprompted review
Reply from loc8me.co.uk
Hi Bee,
We are sorry to hear about your experience and the issues you've raised, particularly around delays with maintenance and communication. While these were resolved, I appreciate the timescales weren't what you expected.
For clarity, we do ask that maintenance is reported through our website so it can be properly logged and tracked, as messages sent via other channels aren't always picked up in the same way.
I also understand your concerns regarding the Wi-Fi and deposit, as well as the level of communication needed throughout the tenancy.
A goodwill gesture was offered and later increased, which we believe was a fair outcome in the circumstances.
I'm sorry again for the frustration caused, and your feedback has been noted and will be reviewed internally.
Many Thanks,
Molly Murphy - Loughborough Branch Manager
Harry
Harry was enthusiastic and made sure we had all the details we needed, very helpful
December 3, 2025
Unprompted review
Reply from loc8me.co.uk
Hi Al,
We really appreciate your feedback! It’s great to hear Harry made sure you had all the information you needed and supported you throughout.
Many thanks,
loc8me Team🍊
Really kinda guy was super helpful had…
Really kinda guy was super helpful had no issues at all. Would recommend Ben to other people.
December 1, 2025
Unprompted review
Reply from loc8me.co.uk
Hi Jack,
Thanks for sharing this! We’re glad to hear Ben made the experience straightforward and helpful from start to finish, we’ll be sure to let him know.
Many thanks,
loc8me Team🍊
a great experience
ben was super accommodating to what we were looking for today, and was willing to give us his insight on each property after letting us decide for ourselves. thanks so much!
December 1, 2025
Unprompted review
Reply from loc8me.co.uk
Hi Mary,
Thank you for your kind feedback! We’re really glad Ben took the time to understand what you were looking for and supported you with helpful insights throughout your viewing.
Many thanks,
loc8me Team🍊
Virtually no customer support.
November 29, 2025
Unprompted review
Reply from loc8me.co.uk
Hi Tobi,
We’re sorry to hear this and that you’ve been left feeling unsupported. This isn’t the level of service we aim to provide, and we’d like the opportunity to understand what’s gone wrong. Please contact us directly so we can look into this further.
Many thanks,
loc8me Team
2nd Year house viewings
Me and my friend were given a house tour by Harry, and he was very friendly and informative. We didn't have to wait long and we were driven to the house so we didn't need to walk which is quite nice.
November 28, 2025
Unprompted review
Reply from loc8me.co.uk
Hi Juliette,
We appreciate you sharing this! Great to hear Harry made the experience smooth and informative, and that the added convenience made your viewing even easier.
Many thanks,
loc8me Team🍊
Had an amazing viewing experience with…
Had an amazing viewing experience with Josh, made the experience much more bearable and answered all of our questions with incredible detail and made us feel much more confident with our decision. Absolutely recommend!
November 27, 2025
Unprompted review
Reply from loc8me.co.uk
Hi Manasa,
Thanks for the fantastic review! We’re so pleased Josh made your viewing experience detailed and reassuring, helping you feel confident in your decision, we’ll be sure to pass this on.
Many thanks,
loc8me Team🍊
Ben was a very friendly and informative…
Ben was a very friendly and informative letting agent. Very helpful and able to find a great house.
November 28, 2025
Unprompted review
Reply from loc8me.co.uk
Hi Nick,
Thank you for your feedback! We’re delighted to hear Ben made such a strong impression and helped you find a great home, we’ll be sure to share this with him.
Many thanks,
loc8me Team🍊
Ben was so kind when answering our…
Ben was so kind when answering our questions and concerns. Made us feel very comfortable when looking around houses for the first time whilst allowing us to properly assess the properties. Gave his opinions when we were asked and allowed us to find our dream student house.
November 27, 2025
Unprompted review
Reply from loc8me.co.uk
Hi Maddie,
We really appreciate you taking the time to share this! It’s great to hear Ben made you feel comfortable and supported, especially during your first house search , we’ll pass this on to him.
Many thanks,
loc8me Team🍊
Halle was so informative and helpful…
Halle was so informative and helpful with showing us around all the properties. Thank you
November 27, 2025
Unprompted review
Reply from loc8me.co.uk
Hi Julianna,
Thanks for the lovely review! We’re so glad Halle was able to guide you through the viewings and provide helpful information along the way.
Many thanks,
loc8me Team🍊
Halle was incredibly friendly
Halle was a really informative and friendly guide around each house.
November 27, 2025
Unprompted review
Reply from loc8me.co.uk
Hi Aimee,
Thank you for your feedback! We’re so pleased to hear Halle made your experience friendly and informative throughout, we’ll be sure to share this with her.
Many thanks,
loc8me Team🍊
Hally was really good at telling us all about the pricing and location of the houses
Hally was really good at telling us all the information about the housing and was helping us in making are decision.
November 27, 2025
Unprompted review
Reply from loc8me.co.uk
Hi Sian,
We appreciate you taking the time to leave this review! It’s great to hear Halle helped you understand key details like pricing and location, making your decision easier.
Many thanks,
loc8me Team🍊
Halle was very informative about all…
Halle was very informative about all the houses and gave us some good local knowledge.
November 27, 2025
Unprompted review
Reply from loc8me.co.uk
Hi Monty,
Thanks for the kind words! We’re glad Halle could provide helpful insights and local knowledge during your viewings, we’ll pass this on to her.
Many thanks,
loc8me Team🍊
Really good service
We had a lady called Halle, she was really lovely and was a really good help in finding out what we actually wanted from our properties, as well as showing us around the ones we were viewing.
November 27, 2025
Unprompted review
Reply from loc8me.co.uk
Hi Ellen,
Thank you for sharing your experience! It’s great to hear Halle supported you in finding what you were really looking for while guiding you through the viewings.
Many thanks,
loc8me Team🍊
Scam and neglect
Really wish I could give a negative star review, but this is as low as I can go. I have waited almost 2 months since leaving for my deposit to be sorted out, and I have not heard a response in 2 weeks regarding this despite continued attempts to get in contact. And they try to scam you out of part of your deposit under the guise of a mattress cleaning fee, because "oh students will never fight back on it", even though the mattress didn't need cleaning (their own words from their own reports). It is extremely predatory and abusive. While letting, our "emergency" problems (such as having a broken fire escape door) were left unattended for months. I do not recommend this experience to anybody, and I would always say to stay very very far away from Loc8Me.
November 26, 2025
Unprompted review
Reply from loc8me.co.uk
Hi Bernardo,
We’re very concerned to read your review and take these concerns seriously. The delays and issues you’ve described are not acceptable, and we understand your frustration. We would like to investigate this fully, so please reach out to us directly with your details so we can review the situation and work towards a resolution.
Many thanks,
loc8me Team
My viewing experience was amazing
My viewing experience was amazing! Ben was absolutely incredible, he answered all of our questions to the point where I couldn’t think of any more!
November 21, 2025
Unprompted review
Reply from loc8me.co.uk
Hi there,
Thank you for the great feedback! We’re really pleased to hear Ben made such a strong impression and kept everything clear and informative throughout your viewing.
Many thanks,
loc8me Team🍊
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