Marcus has made my experience as a first year uni student much easier than it was seeming to be. Any issue that I needed addressing Marcus is ready to chase up and solve the issue at hand on the day... See more
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Review summary
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Reviews shaping this summary
we had josh help us with houses for next year, the first house didn’t go to well, and after having one of our group drop out, josh was amazing at trying to find us other options as quickly as possible... See more
Company replied
They are really helpful in the Newcastle/Duhram branch! Kay in particular wa so helpful and happy to answer and help with any questions or problems I’ve had. Would totally recommend using them for s... See more
Ben was so kind when answering our questions and concerns. Made us feel very comfortable when looking around houses for the first time whilst allowing us to properly assess the properties. Gave his op... See more
Company replied
Company details
Written by the company
We are a student accommodation provider that operates in 14 cities and house 6,700 students every year. We remain a step ahead of our competitors in our belief in constantly improving and pushing the standard of student accommodation. Historically a neglected industry, we are always looking at ways to innovate and make sure our properties are the best of the bunch. Our properties are not the only thing we are proud of, as we place great emphasis in our customer service and making sure our tenants feel truly at home. For a lot of students, moving into a student home is a huge step in their independence and we want to make sure we offer the best environment for them to grow. We are powered by a team of passionate, highly enthusiastic individuals, both young and many more experienced! This blend of personalities and capabilities, combined with a unified passion for delivering great customer experiences has driven us to new heights.
Contact info
202 Ashby Road, LE11 5AA, Loughborough, United Kingdom
- hello@loc8me.co.uk
- loc8me.co.uk
4.4
Excellent
1K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 89% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
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Josh was amazing!
Josh was amazing!! Really informative, so incredibly friendly, really good experience!
November 19, 2025
Unprompted review
Reply from loc8me.co.uk
Hi Bethany,
Thanks for the great review! We’re pleased to hear Josh made the experience both informative and enjoyable, we’ll pass this on to him.
Many thanks,
loc8me Team🍊
Super friendly agent Josh
Josh was friendly, knowledgeable and great fun as he took us around to view properties.
He was easy to talk to and created a lovely vibe.
November 18, 2025
Unprompted review
Reply from loc8me.co.uk
Hi Sam,
Thank you for your kind feedback! It’s great to hear Josh created such a positive and relaxed viewing experience, we’ll be sure to share this with him.
Many thanks,
loc8me Team🍊
Josh was the best
Josh was a really helpful show around, really accommodating and answered any questions we had, would recommend him and loc8me!!
November 18, 2025
Unprompted review
Reply from loc8me.co.uk
Hi there,
Thank you for the great feedback! We’re really pleased to hear Josh made such a positive impact and supported you throughout your viewing, we’ll be sure to pass this on.
Many thanks,
loc8me Team🍊
Marcus has made my experience as a…
Marcus has made my experience as a first year uni student much easier than it was seeming to be. Any issue that I needed addressing Marcus is ready to chase up and solve the issue at hand on the day if he can. For example, with the cash back that was owed to me And my tenant ONLY MARCUS decided to take initiative and make sure we received our money unlike Stuart which is the only reason why this review is 4 stars !
November 18, 2025
Unprompted review
Reply from loc8me.co.uk
HI Lamar,
Thank you for taking the time to leave this review. We’re glad Marcus was able to make your experience smoother and provide support when it was needed, we’ll be sure to pass this feedback on.
Many thanks,
loc8me Team🍊
Had great viewing experience with…Christian from Loc8me
Had great viewing experience with Christian, who showed me round multiple flats! He managed to make a normally boring experience really fun, had a great time whilst also looking at some good prospective flats. Even with the rain and carnival traffic slowing us down, Christian made sure he was informative and friendly at the same time.
November 15, 2025
Unprompted review
Reply from loc8me.co.uk
Hi Maisie,
We really appreciate you sharing this! It’s great to hear Christian made the experience enjoyable while still keeping things informative, even in tricky conditions.
Many thanks,
loc8me Team🍊
Reply from loc8me.co.uk
Hi Ja Mike,
Thanks for your review! We’re glad Izzy helped make your stay feel smooth and easy, we’ll be sure to share this with her.
Many thanks,
loc8me Team🍊
Josh was great the tour was good and he…
Josh was great the tour was good and he was very funny 10/10 would recommend him specifically as your viewing agent
November 12, 2025
Unprompted review
Reply from loc8me.co.uk
Hi Dasha,
Thank you for your kind words! We’re pleased to hear Josh made your viewing enjoyable and memorable, we’ll make sure he sees this feedback.
Many thanks,
loc8me Team🍊
Very bad service so far and terrible…
Very bad service so far and terrible experience , if you dont tell them what to do they won’t do it, you literally have to point out the obvious to them, so annoying, make sure to explore otger options while searching with them , do not rely on them
November 11, 2025
Unprompted review
Reply from loc8me.co.uk
Hi Tracy,
We’re sorry to hear about your experience and understand how frustrating this must have been. This isn’t the standard of service we aim to provide, and we take your feedback seriously.
We’d really like the opportunity to look into this further and understand what’s gone wrong, so please contact us directly and we’ll do our best to resolve this for you.
Many thanks,
loc8me Team
Very helpful and friendly
Very helpful and friendly, gave us yours and answered our questions about deposits/parking clearly
November 10, 2025
Unprompted review
Reply from loc8me.co.uk
Hi Nathan,
Thank you for your feedback! We’re glad to hear everything was clearly explained and that you had a helpful, friendly experience throughout.
Many thanks,
loc8me Team🍊
Reply from loc8me.co.uk
Hi Scott,
We appreciate your kind words! It’s great to hear Peter delivered such a well-organised and thoughtful service, we’ll be sure to pass this on.
Many thanks,
loc8me Team🍊
Lawrence was a fantastic guide
Lawrence was a fantastic guide, told us all details about the property viewing, would absolutely recommend
November 5, 2025
Unprompted review
Even 5 stars are less for #Marcus
Even 5 stars are less for #Marcus
I’ve had rented a house from Loc8me last year and due to some unexpected issues I couldn’t pay the rent on time . #Marcus the account manager is such a humble best professional person I’ve ever known. He helped me by making my payments arrangements easier which has helped a lot in dealing with the arrears . He never been rude unlike previous account manager Manjit Sahota . I always felt like I’ve known Marcus for ages while dealing with him although I don’t and have never seen him in person and but this is the name I’ll never forget . Thanks again #Marcus . Keep up the good job .
October 29, 2025
Unprompted review
Impressed
Clear and well-organised room viewing on relatively short notice, Jade was very helpful in providing us information on site and understanding with issues with the deposit and guarantor
October 22, 2025
Unprompted review
Really lovely experience with Kay
Really lovely experience with Kay! Thank you so much!!
October 21, 2025
Unprompted review
Great experience with Kay and other Loc8me staff
They are really helpful in the Newcastle/Duhram branch! Kay in particular wa so helpful and happy to answer and help with any questions or problems I’ve had. Would totally recommend using them for student housing they are great and even with maintenance requests 9/10 they get done within the same week!!
Thanks so much guys🥰
October 10, 2025
Unprompted review
Amazing!
I have had a really great experience today with Loc8me! Our house viewing was done by Markhim - he was really friendly and went out of his way to be helpful to us! I would definitely recommend this agency :)
October 14, 2025
Unprompted review
Really good experience looking around…
Really good experience looking around houses with Kay.
October 14, 2025
Unprompted review
Awful service do not choose these
Awful service do not choose these estate agents!!! We are tenants in one of their properties and they have repeatedly breached our contract, they do not respond to maintenance requests and the standard of property is not acceptable with fire hazards and mould.
September 13, 2025
Unprompted review
Reply from loc8me.co.uk
Hi Harmony,
We’re really sorry to hear about your experience, this isn’t the level of service we aim to deliver at Loc8me. We take feedback like this seriously and want to make sure any issues with your property are fully resolved.
Please could you email us directly so our team can review your maintenance requests and get this sorted as a priority?
Kind regards,
The Loc8me Team
I go loc8
I go loc8, and Markhim help me serve my problem about the property
October 8, 2025
Unprompted review
Kay was a excellent guide for the…
Kay was a excellent guide for the viewing had fun and really the property too.
October 10, 2025
Unprompted review
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