Loc8tor Reviews 108

TrustScore 2 out of 5

2.2

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Rated 2 out of 5 stars

I have made an order but has not received a trackingcode .No contact ,they do not answer by phone although their phone time is 9-15.30 .No answer on my email .The chatbox on the homepage does not work... See more

Rated 3 out of 5 stars

The pet locator is a brilliant way to keep track of our pets, it takes the fear away and the 'not knowing' what happened to a loved animal. However, it does have a short life span. Even using the sp... See more

Rated 2 out of 5 stars

Thought this would be invaluable but unfortunately the ONLY range i can get when locating my cat is 30ft not 30m . Extremely frustrating and very upsetting as my cat has gone missing and its virtuall... See more

Rated 1 out of 5 stars

Tags & finder remote stopped working after less than 12 months. Website states 2 years manufacturers warranty. Returns form available on website but it states to email or phone first, prior to returni... See more

Company replied

2.2

Poor

TrustScore 2 out of 5

108 reviews

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Rated 2 out of 5 stars

Bad customer service and no contact

I have made an order but has not received a trackingcode .No contact ,they do not answer by phone although their phone time is 9-15.30 .No answer on my email .The chatbox on the homepage does not work .//Laila Rosendahl Finland

January 27, 2025
Unprompted review
Rated 5 out of 5 stars

Using new tracker version

I have used the older version and was delighted when upgraded version became available. Have used it on several cats to find them hiding in the house or out in the neighborhood. Am very pleased with this product.

November 13, 2022
Unprompted review
Rated 1 out of 5 stars

“Mytabcat” is a trading name run by…

“Mytabcat” is a trading name run by LOC8TOR LIMITED. This company is majority owned by Anthony Warren RICHARDS (Director).
I purchased a Loc8tor “Tabcat” for a price of paid £95.98., delivered to me on Monday 12th October 2022. Unfortunately, it had a faulty "Tag" which I returned on 17th October 2022 and requested a replacement. I have had no response to my complaint including my email to Mr. Anthony Warren RICHARDS.
My experience is that the real effective range in a suburban environment is no more than 50 meters. The range may extend to 182 meters if your cat is “lost” in the middle of a cricket field.
I know that the construction of the “Tag” delivered to me was very flimsy. Following instructions from “Mytabcat,” I opened the faulty tag and it fell to bits. I cannot see it could be possible to replace the batteries because the tag is so poorly constructed. Where is their QUALITY CONTROL?
My recommendation is to avoid this company because they have dubious service & product.
Dear Anthony,
1. All of my emails were acknowledged by you.
2. I am pleased you accept your service was poor.
3. The faulty tag was returned to you on 16/09/2022.
I have a certificate of posting. It did fall to bits.
4. I never received a replacement tag nor an acknowledgment of my returned faulty tag.
If you wish to amend your mistakes kindly send me an email.
Richard Hewitt
Dear Anthony,
Date: 20/12/2022.
I have received two replacement tags.
Thank you for sorting this out.
Richard Hewitt

October 8, 2022
Unprompted review
Loc8tor logo

Reply from Loc8tor

Hi Richard, Unfortunately I didn't receive an e-mail from you. Apologies if our customer service has not been up to scratch in this instant. How you're describing the tag is unfamiliar. We have good quality control and the tags don't fall to bits. I can see a replacement Tag was sent out as a goodwill gesture. Would you like me to get in touch to discuss / troubleshoot if you're still having problems ? Anthony

Rated 1 out of 5 stars

Horrendous customer service and product not fit for purpose

Following information on the loc8tor website I bought the loc8tor tabs for my cats . These have been a total waste of time as the rubber ring surrounding the tab keeps coming off , meaning the tab comes apart and the batteries come out . We have had to glue the remaining tab together , which means when the battery runs out the unit is useless. It does not matter whether you use this for a cat , or on your keys as it still is not fit for purpose. I have been emailing loc8tor customer service and they have been so rude . They have challenged me to prove it said on their website that it could be used in cats and I sent them screenshots of their own website . I have copied their own FAQ saying it can used on cats without the protective case .I have only used them for just over a year and they will not honour the warranty or guarantee on the product . As an insult they have offered me a 20% discount off the new tabcat system . I have insisted they either refund me my money, or they send me new tabcat , which I have offered to pay the difference on . I cannot believe they are saying they will update the website to say it cant be used on pets , but that does not help me . I have forwarded my email to Trading Standards and the CAB under the Consumer Protection act, as I have not had an adequate response. Do not buy this product.

June 17, 2022
Unprompted review
Rated 1 out of 5 stars

Tags & finder remote stopped working…

Tags & finder remote stopped working after less than 12 months. Website states 2 years manufacturers warranty. Returns form available on website but it states to email or phone first, prior to returning the product for replacement. I have had no response to several emails and the phone number diverts to a vodafone voicemail which is never picked up. Absolute waste of a lot of money.

November 24, 2021
Unprompted review
Loc8tor logo

Reply from Loc8tor

Hi Chris, I wanted to check this has now been resolved ? If not please get in touch today on sales@mytabcat.com I'll ensure we get your Tabcat fixed / replaced immediately. Please address your e-mail to Anthony

Rated 1 out of 5 stars

Delivery timescale to Europe unacceptable & no automated Online Transaction received

On 5th Feb 2020 I ordered a TabCat Pack from Loc8tor UK.

This was ordered through their UK Website & paid via PayPal.

Confirmation of payment was received immediately from PayPal UK but NO automated confirmation was received from Loc8tor UK.

After calling Loc8tor UK, I spoke to Sylvia, who eventually traced my order. I was advised that it would take 10 to 15 days delivery between UK & Spain.

This is totally unacceptable ….. had I known this in advance then I would have opted for a faster delivery.

After 20 years in Spain, the average timescale for surface mail between Scotland & Spain is between 4 to 6 days in average !

If & when this TabCat Item arrives, I will be submitting another review on it´s performance ….

February 7, 2020
Unprompted review
Loc8tor logo

Reply from Loc8tor

Hello Ken, Thank you for your feedback.
We are disappointed to hear that you have not found our service satisfactory. All delivery information is listed on our site, at checkout where you have the option to select a standard or quicker service, once you've placed your order, on your PayPal confirmation and our Order Confirmation which should've been sent 05/02/2020 17:23 - Sorry you haven't received this.

Moreover we are at the wims of couriers both in the UK and internationally if standard delivery is selected and have found from experience it's better to be on the side of caution rather than disappoint. Hopefully you will be happy with the product. If not please don’t hesitate to contact us. Kind Regards,
Loc8tor

Rated 1 out of 5 stars

The ordered product never arrived

November 5, 2017
Unprompted review
Loc8tor logo

Reply from Loc8tor

Hi Andreas,

We're sorry to hear that you didn't receive your order. That's very strange & it is being investigated further.
Our Customer Service team have gotten in touch and you should have now received your product! Our apologies for the delays.

We hope you enjoy using your Loc8tor and please do let us know if you have any queries.

Kind regards,

The Loc8tor Team

Rated 5 out of 5 stars

Convenient and affordable locator.

Convenient and affordable locator.
Field tested on a DJI Spark drone.
Range up to 350 m./ 1100 ft on unobstructed line of sight with drone on the ground. Range decreases with obstructions such as vegetation, and terrain obstructions.
Highly recommended.
Just one wish: include waterproof casings in the kit.
Disclaimer:
This is and honest review based on my own user experience.

October 13, 2017
Unprompted review
Rated 1 out of 5 stars

Very disappointing the range is very …

Very disappointing the range is very limited ,attached one to my drone which had a slight malfunction and crashed from 34ft up completely demolished the Loc8tor split open battery fell out would have been totally useless if I was relying on this to find my drone.

October 11, 2017
Unprompted review
Loc8tor logo

Reply from Loc8tor

Hi Roger,

We are sorry we have not been able to satisfy your needs.

We have had a lot of drone enthusiasts get a great deal of satisfaction from using our device so we would recommend doing 1 of 2 things;

1 - Make sure the tag is properly clipped shut before it is attached to your drone.
2 - Purchase a protective cover for the tag - this will decrease the likelihood of the tag coming apart from high impact damage.

Hope that helps for next time!

The Loc8tor Team

Rated 5 out of 5 stars

I've had various locators and trackers …

I've had various locators and trackers before but this is so neat and works really well. I've put a locator on my Mavic Pro (just in case) and the other day I decided to see if the Loc8tor could detect it in it's aluminium case form the other end of the house. It did!
The small disc's battery will last for months and the locator unit is very slim and will fit in your pocket. The feature I really like is that it is directional. You not only get a signal that you're near(er) but also which direction you should be going.
Very pleased.

October 11, 2017
Unprompted review
Rated 4 out of 5 stars

Very good locator system ( range

Very good locator system ( range, accuracy, user experience), still the tag device should be improved: cats have needles that can pull away the soft bandage around the tag and open the tag itself, hence the battery get lost, so is your pet !
Tape can solve the issue but not the most fancy look and feel at the end of the day :)

October 11, 2017
Unprompted review
Rated 5 out of 5 stars

Works well - Beware of corn fields!

Works well although when one of our planes goes down in a corn field, range is diminished but as long as we have a general heading we always find (Loc8) it, thanks to Loca8tor!

October 11, 2017
Unprompted review
Rated 5 out of 5 stars

Microchip cat feeders from England

The 2 cat feeders we purchased were delivered promptly and work wonderfully. The service provided is much appreciated. Now our two kittens can eat THEIR food and our older cat...well, he is restricted to eating only HIS senior cat food.

Thanks so much!

August 5, 2017
Unprompted review
Rated 4 out of 5 stars

One oft he tags was defective

One oft he tags was defective. I had to pay the shipment to return back the unity to receive a replacement. I think that the company should manage on its own charge the replacements.
Guillermo

August 2, 2017
Unprompted review
Rated 5 out of 5 stars

Great Product and Transaction!!

I'm in the US and just selected the least expensive shipping. The delivery was quick and the packaging and instructions excellent. Great purchasing experience and a superb product. I placed one of the locator units on each of my r/c quad copters (a DJI Mavic Pro and an inexpensive 250 racing quad). I often fly in a hilly, rocky, steep area with tall (5-6 foot) vegetation. Within the first two weeks of attaching them I used the Loc8tor to easily and quickly find them when they landed in the brush. It saved me hours of searching and the potential loss of equipment. Many folks I fly with are now interested in purchasing these. I'm a very happy customer and I expect to buy a few more of these!
Gary

July 27, 2017
Unprompted review
Rated 5 out of 5 stars

Loc8tor tracks my 85 yr old Mom's wallet…

I use the Loc8tor to track my 85 yr old Mom's wallet. She has Alzheimer's. She is still in command of her purse but she hides it and she frequently panics and becomes anxious when she can't find it. I grab the Loc8tor and it picks the lost item right up from...between the mattress and boxspring, closets, drawers, rooms off from the bedroom. The difference between this product and other key find products is the sound of the tag on other products is muffled by where the lost item is hidden. This product alerts me to the location of the lost item by loc8tor lights to tags! I use three tags in her room for wallet, ceiling fan remote and TV remote, all of which have been frequently lost. Thank you for this lifesaver!

July 27, 2017
Unprompted review
Rated 4 out of 5 stars

Almost perfect

Almost perfect. Can't give 5 stars because I had a bad experience with the device where it suddenly stopped working. It would have been catastrophic if I had lost something at that time. It was solved by removing and putting back the battery, but I couldn't find any support options on the website.

July 26, 2017
Unprompted review

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