We were in a completely hopeless situation, as we’d booked with another company but weren’t able to collect the car from there, so we had to find a solution. Then, in the car park, someone recommende... See more
Company replied

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
We were in a completely hopeless situation, as we’d booked with another company but weren’t able to collect the car from there, so we had to find a solution. Then, in the car park, someone recommende... See more
Company replied
Easy pick-up at bari airport. Car was a different model, which wasn’t an upgrade. Easy drop-off in Rome. Overall positive experience, but a little disappointing with the car.
I had another great experience with this car rental company. This is the second time I've used their service, and once again everything was excellent. The booking process was quick and easy, the staff... See more
Company replied
I had a great experience with Locauto. The staff were very helpful and accommodating, and everything went exactly as agreed. I highly recommend this car rental company if you are visiting Bari.
Company replied
Presso l'ufficio Locauto Rent di Bari Aeroporto potrai scegliere tra un'ampia gamma di auto e furgoni a noleggio per le tue vacanze o i tuoi viaggi di lavoro. E’ possibile riconsegnare fuori orario previo accordo con l’Ufficio di noleggio. Per maggiori informazioni, contatta il Centro Prenotazioni o direttamente la location al numero +39 0243020410. Se riconsegni il veicolo oltre l'orario di chiusura dell'Ufficio, dovrai parcheggiare il veicolo nello stallo dedicato e lasciare le chiavi, gratuitamente, nella key-box presente nei pressi dell'Ufficio. Servizio Elefast: il noleggio digitale, che ti permette di prenotare e ritirare l’auto in modalità contactless direttamente in parcheggio, senza passare dal banco di noleggio.
Viale Enzo Ferrari, 70128, Palese, Bari / Puglia, Italy

Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.

Reply from Locauto Group - Bari Aeroporto
I had a great experience with Locauto. The staff were very helpful and accommodating, and everything went exactly as agreed. I highly recommend this car rental company if you are visiting Bari.

Reply from Locauto Group - Bari Aeroporto
Great value for money , clear terms , and a very nice clean car.No hidden fees or exagerated deposits.

Reply from Locauto Group - Bari Aeroporto

Reply from Locauto Group - Bari Aeroporto
Apparently audi a3 or similar car means a citreon c3
The actual rental was fine, the car was ok (although not to the specification requested) and collection and drop-off quick and simple.
However, when returning the car we were told the parcel shelf was missing and that we had "taken" it! We have now been charged a substantial amount of money for this - far more than the parcel shelf would cost.
We have clear photos showing the parcel shelf was missing when we collected the car - but as we didnt know the design of the car did not spot this at the time. The collection agent refused to accept this.
The customer service facility online barely works so it is practically impossible - I'm sure intentionally - to raise a dispute so I do not know if there is anyway to get the money back.
As far as I can see this has been done purposefully to rip us off. Do not use this company.
We were in a completely hopeless situation, as we’d booked with another company but weren’t able to collect the car from there, so we had to find a solution. Then, in the car park, someone recommended your company. We couldn’t have been luckier. The service was very quick and professional; the ladies in the office and the gentlemen outside were all very helpful and cheerful. Everything was fine with the car too – we really grew to love it during those few days.
Next time we’re in Italy, we’ll definitely be renting a car from you again.

Reply from Locauto Group - Bari Aeroporto

Reply from Locauto Group - Bari Aeroporto
Easy pick-up at bari airport. Car was a different model, which wasn’t an upgrade. Easy drop-off in Rome. Overall positive experience, but a little disappointing with the car.
Locauto saved our holiday after a horrific experience with Atavia at Bari Airport. Thank you Locauto!

Reply from Locauto Group - Bari Aeroporto
We we‘re to Early because of a rescheduling of our flight. It was no problem. We could change and get a car. Submission even easier.

Reply from Locauto Group - Bari Aeroporto
Excellent experience from start to finish . Great service from Theo yesterday morning! Thank you 🙏

Reply from Locauto Group - Bari Aeroporto

Reply from Locauto Group - Bari Aeroporto
Very good experience. The car was good and the price was ok because it is high season.
I ask to stay one more day and they could manage

Reply from Locauto Group - Bari Aeroporto
Everything was great from pick-up to drop-off. The car was new. It was great that it had android auto and carplay, which is very convenient because I can use my navigation.

Reply from Locauto Group - Bari Aeroporto
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.