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Locauto Group - Bari Aeroporto Reviews 

10,986
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TrustScore 4.5 out of 5

4.7

Viale Enzo Ferrari, 70128 Palese, Bari / Puglia, IT

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See what reviewers are saying

Rated 5 out of 5 stars

The feature that allows the option to pay for late return is really useful. Google maps always under estimate the amount of travel time by more than an hour. Locauto's late return option demonstrates... See more

Company replied

Rated 5 out of 5 stars

Friendly reception staff. There was no pushing to sell the extra insurance just a polite question if it was required and accepted no and moved on. Garage staff friendly, fun and helpful. Car was a... See more

Company replied

Rated 5 out of 5 stars

We rented at the BARI airport. The staff in the airport was pleasant. The walk to their outside location was fine. The car was ready quickly. I did take the full insurance - added comfort to the proce... See more

Company replied

Rated 5 out of 5 stars

Very smooth experience. Very efficient service. No surprises upon arrival ; they don't try to sell you anything extra. The car matched the reservation. Everything went very smoothly! I recommend i... See more

Company replied


Company details

  1. Car Rental Agency
  2. also in
  3. Van Rental Agency

Written by the company

Presso l'ufficio Locauto Rent di Bari Aeroporto potrai scegliere tra un'ampia gamma di auto e furgoni a noleggio per le tue vacanze o i tuoi viaggi di lavoro. E’ possibile riconsegnare fuori orario previo accordo con l’Ufficio di noleggio. Per maggiori informazioni, contatta il Centro Prenotazioni o direttamente la location al numero +39 0243020410. Se riconsegni il veicolo oltre l'orario di chiusura dell'Ufficio, dovrai parcheggiare il veicolo nello stallo dedicato e lasciare le chiavi, gratuitamente, nella key-box presente nei pressi dell'Ufficio. Servizio Elefast: il noleggio digitale, che ti permette di prenotare e ritirare l’auto in modalità contactless direttamente in parcheggio, senza passare dal banco di noleggio.


Contact info

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4.7

Excellent

TrustScore 4.5 out of 5

11K reviews

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4.7

All reviews

(10,986)

57,141 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Friendly reception staff

Friendly reception staff. There was no pushing to sell the extra insurance just a polite question if it was required and accepted no and moved on. Garage staff friendly, fun and helpful.
Car was a no charge upgrade and was clean and tidy. The only minor point being the inside of the front windscreen was dirty .

September 23, 2026
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Reply from Locauto Group - Bari Aeroporto

That's great to hear! See you soon, Angelo

Rated 5 out of 5 stars

All good

All good! Thank Yoi!

September 23, 2026
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Reply from Locauto Group - Bari Aeroporto

We're happy to hear you had a great time in Italy. See you soon, Ginevra

Rated 5 out of 5 stars

Very smooth experience

Very smooth experience.
Very efficient service. No surprises upon arrival ; they don't try to sell you anything extra. The car matched the reservation. Everything went very smoothly!
I recommend it 200%

September 15, 2026
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Reply from Locauto Group - Bari Aeroporto

Thank you so much for your positive feedback and for taking the time to post this review. Gaia

Rated 5 out of 5 stars

all went fine

September 22, 2026
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Reply from Locauto Group - Bari Aeroporto

Thanks for us your positive feedback, we are glad you enjoyed your trip with Locauto. Fabio

Rated 5 out of 5 stars

Easy handover procedure

Easy handover procedure, clean car, nice personell

September 25, 2026
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Reply from Locauto Group - Bari Aeroporto

We appreciate your kind comment, thanks a lot. We are glad that you enjoyed your trip with us. See you soon, Lorenzo

Rated 4 out of 5 stars

The SUV we rented was extremely nice

The SUV we rented was extremely nice

September 29, 2026
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Reply from Locauto Group - Bari Aeroporto

Dear James,thank you for your review.
We are glad that you enjoyed our car and hope to welcome you back for a 5-star experience next time!
Elisa

Rated 5 out of 5 stars

We rented at the BARI airport

We rented at the BARI airport. The staff in the airport was pleasant. The walk to their outside location was fine. The car was ready quickly. I did take the full insurance - added comfort to the process of driving in another country though I had no issues overall. I would rent from them again

September 22, 2026
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Reply from Locauto Group - Bari Aeroporto

Thanks for the feedback! We're very happy our agents were able to make this such a positive experience! We hope to see you again soon, Enrico

Rated 5 out of 5 stars

Nice and clean car and easy pick up

Nice and clean car and the pick up was easy, first time I rent a car and they didn't try to upsell coverage, very recommended.

September 25, 2026
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Reply from Locauto Group - Bari Aeroporto

Great feedback, and thank you so much for choosing Locauto, can't wait to host you again in Italy in one of the 90+ offices all around the Country. Erika

Rated 2 out of 5 stars

The car was OK. But fuel tank not full on pickup.

The car was OK. But instruction given regarding the infotainment setup.
Mileage was 695 on pickup, but 1308 after we had filled up for return. So, the car WAS NOT FULL WHEN WE PICKED IY up.
Very poor

September 29, 2026
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Reply from Locauto Group - Bari Aeroporto

Dear A Pearce,Thank you for sharing your feedback with us.

We are sorry to hear about your experience regarding the infotainment system instructions and, in particular, the issue with the fuel level upon pick-up.
We would like to clarify that the fuel level is measured exclusively by the physical fuel gauge (the indicator needle or fuel level bars/dashes) on the vehicle’s dashboard, rather than the estimated range (remaining kilometers/miles).

The estimated range displayed on the dashboard is a dynamic calculation that constantly fluctuates based on recent driving style, speed, traffic conditions, and the types of roads driven (e.g., city traffic versus highway driving). Because of these variables, remaining distance is not a fixed or reliable measure of the actual fuel in the tank.
We hope this information is helpful and we thank you for bringing this aspect to our attention, as it helps us to improve our communication.
We hope to have another opportunity to regain your trust.

Elisa

Rated 4 out of 5 stars
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Reply from Locauto Group - Bari Aeroporto

Dear Heidi Ursula,thank you for your review.
We are glad to hear that the car was in good order and that you were generally pleased with our service.
At the same time, we are sorry that locating our vehicle area within the car park was difficult. Clear directions are essential for a smooth start to your journey, and we will share your comments with our local team to evaluate improving the informations provided at the counter.
We truly value your constructive feedback as it helps us improve our service. We hope to welcome you back soon for an even better, seamless experience!

Elisa

Rated 4 out of 5 stars

Car was in good order and generally…

Car was in good order and generally pleased with the service however was a little difficult to find once at the car park itself. No clear signage.
The tyre pressure was flagged up on the dash board and there was no washer fluid. These are things that should be resolved before a new hire.

September 22, 2026
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Reply from Locauto Group - Bari Aeroporto

Dear Amanda Louise,thank you for your review.
We are glad to hear that the car was in good order and that you were generally pleased with our service.

At the same time, we sincerely apologize for the inconveniences you experienced.
We are sorry that locating our vehicle area within the car park was difficult. Clear directions are essential for a smooth start to your journey, and we will share your comments with our local team to evaluate improving the informations provided at the counter.
We are deeply sorry for the vehicle condition, which does not reflect our standards. We will reinforce our pre-rental inspection procedures at the branch to ensure every vehicle is fully prepared and that fluid top-up checks are completed.

We truly value your constructive feedback as it helps us improve our service. We hope to welcome you back soon for an even better, seamless experience!

Elisa

Rated 1 out of 5 stars

I've troble with my reservation

I've troble with my reservation. Icould't go to pick-up the car at day programed (09/15/26) because problems with my deslocation form Rome to Bari. Then I went to Locauto in the next day. The staff informed that my reserve was canceld by "Now show" and said that I have to do another reservation tha cost me 954 euros. I'm trying to recover my money.

September 27, 2026
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Reply from Locauto Group - Bari Aeroporto

Dear Rodrigo,thank you for your review.
We are sorry to hear about the travel delays you experienced. However, please note that for bookings made through a third-party broker, Locauto does not have the ability to modify, refund, or manage the reservation directly.

For any inquiries or requests regarding your booking and cancellation, you will need to contact your broker directly, as they handle all financial transactions and reservation management for third-party bookings.

We hope this information helps direct you to the right place, and we remain at your disposal should you need anything else.
Best regards
Elisa

Rated 5 out of 5 stars

Easy process

Easy process, nice new car, full insurance

September 21, 2026
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Reply from Locauto Group - Bari Aeroporto

Thanks a lot for your comment! It has been a pleasure to receive you! See you soon, Ginevra

Rated 5 out of 5 stars

Easy to book

Easy to book. Good value for the price.

September 25, 2026
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Reply from Locauto Group - Bari Aeroporto

Thanks for your positive feedback, we are glad you enjoyed your trip with Locauto. See you soon, Gaia

Rated 5 out of 5 stars

Reliable car rental with knowldge of local roads

The feature that allows the option to pay for late return is really useful. Google maps always under estimate the amount of travel time by more than an hour. Locauto's late return option demonstrates its intimate knowledge of Italian roads compared to other rental agencies. Recommend that you pay for this feature.

September 18, 2026
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Reply from Locauto Group - Bari Aeroporto

We're happy to hear you had a great time in Italy. See you soon, Ginevra

Rated 5 out of 5 stars

Professional staff and good car

The reservation with booking has been very easy. At the airport office the staff was kind and very professional.Same thing for the team on the parking lot. Our vehicule has been upgraded and all the defects was already noted for the pick-up . And we had no problems when we retruned the car.
Best regards

September 28, 2026
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Reply from Locauto Group - Bari Aeroporto

Hello, so glad you enjoyed the trip with us, Fabio

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