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Locauto Group - Bari Aeroporto Reviews 

10,416
TrustScore 4.5 out of 5

4.7

Viale Enzo Ferrari, 70128 Palese, Bari / Puglia, IT


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See what reviewers are saying

Rated 5 out of 5 stars

We were in a completely hopeless situation, as we’d booked with another company but weren’t able to collect the car from there, so we had to find a solution. Then, in the car park, someone recommende... See more

Company replied

Rated 4 out of 5 stars

Easy pick-up at bari airport. Car was a different model, which wasn’t an upgrade. Easy drop-off in Rome. Overall positive experience, but a little disappointing with the car.

Rated 5 out of 5 stars

I had another great experience with this car rental company. This is the second time I've used their service, and once again everything was excellent. The booking process was quick and easy, the staff... See more

Company replied

Rated 5 out of 5 stars

I had a great experience with Locauto. The staff were very helpful and accommodating, and everything went exactly as agreed. I highly recommend this car rental company if you are visiting Bari.

Company replied


Company details

  1. Car Rental Agency
  2. Van Rental Agency

Written by the company

Presso l'ufficio Locauto Rent di Bari Aeroporto potrai scegliere tra un'ampia gamma di auto e furgoni a noleggio per le tue vacanze o i tuoi viaggi di lavoro. E’ possibile riconsegnare fuori orario previo accordo con l’Ufficio di noleggio. Per maggiori informazioni, contatta il Centro Prenotazioni o direttamente la location al numero +39 0243020410. Se riconsegni il veicolo oltre l'orario di chiusura dell'Ufficio, dovrai parcheggiare il veicolo nello stallo dedicato e lasciare le chiavi, gratuitamente, nella key-box presente nei pressi dell'Ufficio. Servizio Elefast: il noleggio digitale, che ti permette di prenotare e ritirare l’auto in modalità contactless direttamente in parcheggio, senza passare dal banco di noleggio.


Contact info

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4.7

Excellent

TrustScore 4.5 out of 5

10K reviews

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4.7

All reviews

(10,416)

59,462 reviews in the last 12 months

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Rated 5 out of 5 stars

I had a great experience with Locauto

I had a great experience with Locauto. The staff were very helpful and accommodating, and everything went exactly as agreed. I highly recommend this car rental company if you are visiting Bari.

August 11, 2026
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Reply from Locauto Group - Bari Aeroporto

Thanks for your positive feedback, we are glad you enjoyed your trip with Locauto. See you soon, Gaia

Rated 5 out of 5 stars

It was very professional

It was very professional, friendly and helpful.

August 10, 2026
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Reply from Locauto Group - Bari Aeroporto

We're happy to hear you had a great time in Italy. See you soon, Ginevra

Rated 1 out of 5 stars

Ripped off - taken money without permission for damage not caused by us and they will not accept a dispute.

The actual rental was fine, the car was ok (although not to the specification requested) and collection and drop-off quick and simple.

However, when returning the car we were told the parcel shelf was missing and that we had "taken" it! We have now been charged a substantial amount of money for this - far more than the parcel shelf would cost.

We have clear photos showing the parcel shelf was missing when we collected the car - but as we didnt know the design of the car did not spot this at the time. The collection agent refused to accept this.

The customer service facility online barely works so it is practically impossible - I'm sure intentionally - to raise a dispute so I do not know if there is anyway to get the money back.

As far as I can see this has been done purposefully to rip us off. Do not use this company.

August 7, 2026
Rated 5 out of 5 stars

We were in a completely hopeless…

We were in a completely hopeless situation, as we’d booked with another company but weren’t able to collect the car from there, so we had to find a solution. Then, in the car park, someone recommended your company. We couldn’t have been luckier. The service was very quick and professional; the ladies in the office and the gentlemen outside were all very helpful and cheerful. Everything was fine with the car too – we really grew to love it during those few days.
Next time we’re in Italy, we’ll definitely be renting a car from you again.

August 3, 2026
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Reply from Locauto Group - Bari Aeroporto

Thank you for taking the time to leave us a positive review. See you soon, Enrico

Rated 5 out of 5 stars

Excellent

New car! Excellent service

August 3, 2026
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Reply from Locauto Group - Bari Aeroporto

Thank you for taking the time to leave us a positive review. See you soon, Enrico

Rated 5 out of 5 stars

Friendly staff

Friendly staff, easy check in and check out. Highly recommended.

August 3, 2026
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Reply from Locauto Group - Bari Aeroporto

That's great to hear! See you soon, Angelo

Rated 1 out of 5 stars

Better not to comment

Better not to comment

July 24, 2026
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Reply from Locauto Group - Bari Aeroporto

Dear Angele,tahnk you for your feedback.
We apologize if the experience did not meet you expectations.
If you have further questions, please get in touch with our Customer service by clciking: https://portale.locautorent.com/websitecs/cs-home.aspx

We hope to have another opportunity to regain your trust.
Elisa

Rated 5 out of 5 stars

Locauto saved our holiday after a…

Locauto saved our holiday after a horrific experience with Atavia at Bari Airport. Thank you Locauto!

August 9, 2026
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Reply from Locauto Group - Bari Aeroporto

Thanks for the excellent review! We work hard to meet expectations like yours, and we're happy to hear we hit the mark for you. Come back and see us soon, Matteo

Rated 5 out of 5 stars

Easy handling

We we‘re to Early because of a rescheduling of our flight. It was no problem. We could change and get a car. Submission even easier.

August 9, 2026
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Reply from Locauto Group - Bari Aeroporto

Thanks a lot for your comment! It has been a pleasure to receive you! See you soon, Ginevra

Rated 5 out of 5 stars

Very good experience

Very good experience. The car was good and the price was ok because it is high season.
I ask to stay one more day and they could manage

August 8, 2026
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Reply from Locauto Group - Bari Aeroporto

Hi! thank you for your wonderful feedback! See you at the next rental, Gaia

Rated 5 out of 5 stars

Great experience

Everything ok!

August 1, 2026
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Reply from Locauto Group - Bari Aeroporto

The team is thrilled to hear such good feedback, and we're proud to be one of the most efficient rental car offices. We look forward to seeing you again soon, Davide

Rated 5 out of 5 stars

Everything was great from pick-up to…

Everything was great from pick-up to drop-off. The car was new. It was great that it had android auto and carplay, which is very convenient because I can use my navigation.

August 8, 2026
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Reply from Locauto Group - Bari Aeroporto

Thank you for taking the time to leave us a positive review. See you soon, Enrico

Rated 5 out of 5 stars

Grate

Grate! Gratie!

July 31, 2026
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Reply from Locauto Group - Bari Aeroporto

Thanks for us your positive feedback, we are glad you enjoyed your trip with Locauto. Fabio

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