The rental office is in arrivals just past the escalator for departures; the staff were quick and efficient. The car was located outside in the Locauto car lot - walk towards the lot and vere to the l... See more
Company replied

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The rental office is in arrivals just past the escalator for departures; the staff were quick and efficient. The car was located outside in the Locauto car lot - walk towards the lot and vere to the l... See more
Company replied
The team were very friendly and helpful. The headlight failed on the first car we hired but they upgraded us to a much higher specification car free of charge. The service was quick on both collection... See more
Company replied
Firstly, we have been saved, because we had debit card only. This methode is more flexible and simpler with full insurance, without deposit. Secondly, the car was clean, relatively new. Managing of t... See more
Company replied
We hired a car in Bari at Locauto for 3 weeks and received a brand new VW Golf. The whole process from the check in to the handover to the return was just perfect and by far better than at other hol... See more
Company replied
Presso l'ufficio Locauto Rent di Bari Aeroporto potrai scegliere tra un'ampia gamma di auto e furgoni a noleggio per le tue vacanze o i tuoi viaggi di lavoro. E’ possibile riconsegnare fuori orario previo accordo con l’Ufficio di noleggio. Per maggiori informazioni, contatta il Centro Prenotazioni o direttamente la location al numero +39 0243020410. Se riconsegni il veicolo oltre l'orario di chiusura dell'Ufficio, dovrai parcheggiare il veicolo nello stallo dedicato e lasciare le chiavi, gratuitamente, nella key-box presente nei pressi dell'Ufficio. Servizio Elefast: il noleggio digitale, che ti permette di prenotare e ritirare l’auto in modalità contactless direttamente in parcheggio, senza passare dal banco di noleggio.
Viale Enzo Ferrari, 70128, Palese, Bari / Puglia, Italy

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Reply from Locauto Group - Bari Aeroporto
The staff was very professional, no issues faced with the car neither the check-in.

Reply from Locauto Group - Bari Aeroporto
Nice and helpfull staff at the desk, quick service.
Fast and smooth return (however I had No worry insurance:) )

Reply from Locauto Group - Bari Aeroporto
The car was very good and the pickup/dropoff was very easy.

Reply from Locauto Group - Bari Aeroporto

Reply from Locauto Group - Bari Aeroporto
Debit card also accepted flexible pickup very friendly customer service

Reply from Locauto Group - Bari Aeroporto

Reply from Locauto Group - Bari Aeroporto
We appreciated the quality of the car, which was new and clean. The service was helpful regarding the set up of the GPS and explained well how it worked. The booking process was relatively simple and easy to understand.

Reply from Locauto Group - Bari Aeroporto
We rented a small car at Bari airport on Tuesday. On Saturday, it started showing signs of trouble; warning lights came on. We emailed them to let them know. No response! On Sunday, a "caution" light came on. We were lucky to get back to our hotel and receive invaluable help from the staff who found us the best solution (for an hour and a half!!!! on several phone lines!). We had to take a taxi to find another car, which we paid for. In short, NEVER AGAIN, and absolutely no help, no compensation whatsoever.

Reply from Locauto Group - Bari Aeroporto
1) Car cleanliness: it was dirty with packaging inside and smelled a lot of tobacco. 2) Comfort: the brakes always squeaked, and immeditaly noticed there was a broken rear seatbelt. 3) Pickup: I received a message for quick check-in days before, which was completed and confirmed via email. There was no one at the quick drop-off location, so I returned to the airport check-in counter, do a new check-in, and pick up the car seat myself, and walk another 500m to pick it up together with luggage!
driving new car was stressful, overall it was very smooth to rent a car and return it.

Reply from Locauto Group - Bari Aeroporto
Good conditions of the car. Quick check-in and return. Clear description of vehicle damages required before rental. No security deposit required. Staf kindness.

Reply from Locauto Group - Bari Aeroporto
Service was good when we picked up the car and the car itself was great

Reply from Locauto Group - Bari Aeroporto
Pickup and return were very easy! The staff were very helpful and diligent.

Reply from Locauto Group - Bari Aeroporto
I had a great experience with this car rental company. The booking process was simple, the staff was friendly .
Pickup and drop-off were quick and hassle-free..

Reply from Locauto Group - Bari Aeroporto
The actual car hire went well and was conveniently located near the airport terminal. However, we booked a VW Polo and got a Fiat 600. The Fiat then showed an oil warning light for the entire time we had it. Mentioned this to the Locauto staff but the didn’t seem concerned!

Reply from Locauto Group - Bari Aeroporto

Reply from Locauto Group - Bari Aeroporto
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