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Locauto Group - Bari Aeroporto Reviews 9,670

TrustScore 4.5 out of 5

4.7

Viale Enzo Ferrari, 70128 Palese, Bari / Puglia, IT


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See what reviewers are saying

Rated 5 out of 5 stars

The rental office is in arrivals just past the escalator for departures; the staff were quick and efficient. The car was located outside in the Locauto car lot - walk towards the lot and vere to the l... See more

Company replied

Rated 5 out of 5 stars

The team were very friendly and helpful. The headlight failed on the first car we hired but they upgraded us to a much higher specification car free of charge. The service was quick on both collection... See more

Company replied

Rated 5 out of 5 stars

Firstly, we have been saved, because we had debit card only. This methode is more flexible and simpler with full insurance, without deposit. Secondly, the car was clean, relatively new. Managing of t... See more

Company replied

Rated 5 out of 5 stars

We hired a car in Bari at Locauto for 3 weeks and received a brand new VW Golf. The whole process from the check in to the handover to the return was just perfect and by far better than at other hol... See more

Company replied


Company details

  1. Car Rental Agency
  2. Van Rental Agency

Written by the company

Presso l'ufficio Locauto Rent di Bari Aeroporto potrai scegliere tra un'ampia gamma di auto e furgoni a noleggio per le tue vacanze o i tuoi viaggi di lavoro. E’ possibile riconsegnare fuori orario previo accordo con l’Ufficio di noleggio. Per maggiori informazioni, contatta il Centro Prenotazioni o direttamente la location al numero +39 0243020410. Se riconsegni il veicolo oltre l'orario di chiusura dell'Ufficio, dovrai parcheggiare il veicolo nello stallo dedicato e lasciare le chiavi, gratuitamente, nella key-box presente nei pressi dell'Ufficio. Servizio Elefast: il noleggio digitale, che ti permette di prenotare e ritirare l’auto in modalità contactless direttamente in parcheggio, senza passare dal banco di noleggio.


Contact info

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4.7

Excellent

TrustScore 4.5 out of 5

10K reviews

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Rated 5 out of 5 stars

Quick and helpfull staff

Quick and helpfull staff, reliable car. Recomended.

June 18, 2026
Locauto Group - Bari Aeroporto logo

Reply from Locauto Group - Bari Aeroporto

Thank you for taking the time to leave a 5-star review. See you soon, Fausto

Rated 5 out of 5 stars

Good experience

The staff was very professional, no issues faced with the car neither the check-in.

June 18, 2026
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Reply from Locauto Group - Bari Aeroporto

Thank you for your feedback! Fausto

Rated 5 out of 5 stars

Nice and proffesional

Nice and helpfull staff at the desk, quick service.
Fast and smooth return (however I had No worry insurance:) )

June 11, 2026
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Reply from Locauto Group - Bari Aeroporto

Thank you so much for your positive feedback and for taking the time to post this review. Gaia

Rated 5 out of 5 stars

The car was very good and the…

The car was very good and the pickup/dropoff was very easy.

June 17, 2026
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Reply from Locauto Group - Bari Aeroporto

The team is thrilled to hear such good feedback, and we're proud to be one of the most efficient rental car offices. We look forward to seeing you again soon, Davide

Rated 5 out of 5 stars

Very greatfull

June 11, 2026
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Reply from Locauto Group - Bari Aeroporto

Super feedback, thank you very much! See you soon onboard again with us. Fabio

Rated 5 out of 5 stars

Excellent car

Excellent car, good en correct service

June 10, 2026
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Reply from Locauto Group - Bari Aeroporto

Thanks for your positive feedback, we are glad you enjoyed your trip with Locauto. See you soon, Gaia

Rated 5 out of 5 stars

High quality car and helpful staff

We appreciated the quality of the car, which was new and clean. The service was helpful regarding the set up of the GPS and explained well how it worked. The booking process was relatively simple and easy to understand.

June 17, 2026
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Reply from Locauto Group - Bari Aeroporto

Thank you for taking the time to leave us a positive review. See you soon, Enrico

Rated 1 out of 5 stars

We renAvoid at all costs. Be warned, the customer service is inadequate.ted a small car at Bari airport…

We rented a small car at Bari airport on Tuesday. On Saturday, it started showing signs of trouble; warning lights came on. We emailed them to let them know. No response! On Sunday, a "caution" light came on. We were lucky to get back to our hotel and receive invaluable help from the staff who found us the best solution (for an hour and a half!!!! on several phone lines!). We had to take a taxi to find another car, which we paid for. In short, NEVER AGAIN, and absolutely no help, no compensation whatsoever.

June 17, 2026
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Reply from Locauto Group - Bari Aeroporto

Hello Bruno, thank you for sharing your experience and we apologize for the troubles you had during the rental. As soon as the investigation is complete, our Customer Service team will provide you with the necessary support. Thank you for your patience.

Sara

Rated 2 out of 5 stars

Car cleanliness, safety, car seat

1) Car cleanliness: it was dirty with packaging inside and smelled a lot of tobacco. 2) Comfort: the brakes always squeaked, and immeditaly noticed there was a broken rear seatbelt. 3) Pickup: I received a message for quick check-in days before, which was completed and confirmed via email. There was no one at the quick drop-off location, so I returned to the airport check-in counter, do a new check-in, and pick up the car seat myself, and walk another 500m to pick it up together with luggage!

June 15, 2026
Rated 4 out of 5 stars

positive

driving new car was stressful, overall it was very smooth to rent a car and return it.

June 10, 2026
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Reply from Locauto Group - Bari Aeroporto

Dear Przemyslaw,thank you for sharing your experience.
We are glad that you enjoyed our smooth service.
We all know that new cars have a lot of safety alarms. We apologize for any inconvenience this may have caused you.
We hope to welcome you back and earn a 5-star rating next time!
Chiara

Rated 5 out of 5 stars

Everything perfect

Good conditions of the car. Quick check-in and return. Clear description of vehicle damages required before rental. No security deposit required. Staf kindness.

June 17, 2026
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Reply from Locauto Group - Bari Aeroporto

Hello, so glad you enjoyed the trip with us, Fabio

Rated 5 out of 5 stars

Service was good when we picked up the…

Service was good when we picked up the car and the car itself was great

June 17, 2026
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Reply from Locauto Group - Bari Aeroporto

Thank you very much for such a great review! We work really hard to offer the best rental experience. See you soon, Stefania

Rated 5 out of 5 stars

Pickup and return were very easy

Pickup and return were very easy! The staff were very helpful and diligent.

June 12, 2026
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Reply from Locauto Group - Bari Aeroporto

Thanks for the excellent review! We work hard to meet expectations like yours, and we're happy to hear we hit the mark for you. Come back and see us soon, Matteo

Rated 5 out of 5 stars

I had a great experience with this car…

I had a great experience with this car rental company. The booking process was simple, the staff was friendly .
Pickup and drop-off were quick and hassle-free..

June 16, 2026
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Reply from Locauto Group - Bari Aeroporto

Thank you for taking the time to leave us a positive review. See you soon, Enrico

Rated 5 out of 5 stars

Everything OK.

June 6, 2026
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Reply from Locauto Group - Bari Aeroporto

We appreciate your kind comment, thanks a lot. We are glad that you enjoyed your trip with us. See you soon, Lorenzo

Rated 3 out of 5 stars

Great service, but not car I booked

The actual car hire went well and was conveniently located near the airport terminal. However, we booked a VW Polo and got a Fiat 600. The Fiat then showed an oil warning light for the entire time we had it. Mentioned this to the Locauto staff but the didn’t seem concerned!

June 16, 2026
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Reply from Locauto Group - Bari Aeroporto

Dear Alan,thank you for sharing your experience and giving us the opportunity to explain.
We apologize if the car didn't meet your expectations this time.
We would like to remind you that usually, when we don't have available the car in the category booked, we offer customers a free upgrade,as happened in your case.
We are sorry for the warning light. Please be assured that our colleagues had verified that this would not cause you any issues, which is why they cleared the vehicle for travel.
We understand that this situation can be stressful, and we will share your feedback with the relevant department to improve our vehicle inspection procedures.
We hope you will give us another opportunity to provide you with a seamless service in the future.
Chiara

Rated 5 out of 5 stars

Everything was perfect!

Good service, good car, good location - no issues and fast job.

June 16, 2026
Locauto Group - Bari Aeroporto logo

Reply from Locauto Group - Bari Aeroporto

Hi! thank you for your wonderful feedback! See you at the next rental, Gaia

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