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Locauto Group - Bari Aeroporto Reviews 

10,986
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TrustScore 4.5 out of 5

4.7

Viale Enzo Ferrari, 70128 Palese, Bari / Puglia, IT

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See what reviewers are saying

Rated 5 out of 5 stars

The feature that allows the option to pay for late return is really useful. Google maps always under estimate the amount of travel time by more than an hour. Locauto's late return option demonstrates... See more

Company replied

Rated 5 out of 5 stars

Friendly reception staff. There was no pushing to sell the extra insurance just a polite question if it was required and accepted no and moved on. Garage staff friendly, fun and helpful. Car was a... See more

Company replied

Rated 5 out of 5 stars

We rented at the BARI airport. The staff in the airport was pleasant. The walk to their outside location was fine. The car was ready quickly. I did take the full insurance - added comfort to the proce... See more

Company replied

Rated 5 out of 5 stars

Very smooth experience. Very efficient service. No surprises upon arrival ; they don't try to sell you anything extra. The car matched the reservation. Everything went very smoothly! I recommend i... See more

Company replied


Company details

  1. Car Rental Agency
  2. also in
  3. Van Rental Agency

Written by the company

Presso l'ufficio Locauto Rent di Bari Aeroporto potrai scegliere tra un'ampia gamma di auto e furgoni a noleggio per le tue vacanze o i tuoi viaggi di lavoro. E’ possibile riconsegnare fuori orario previo accordo con l’Ufficio di noleggio. Per maggiori informazioni, contatta il Centro Prenotazioni o direttamente la location al numero +39 0243020410. Se riconsegni il veicolo oltre l'orario di chiusura dell'Ufficio, dovrai parcheggiare il veicolo nello stallo dedicato e lasciare le chiavi, gratuitamente, nella key-box presente nei pressi dell'Ufficio. Servizio Elefast: il noleggio digitale, che ti permette di prenotare e ritirare l’auto in modalità contactless direttamente in parcheggio, senza passare dal banco di noleggio.


Contact info

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4.7

Excellent

TrustScore 4.5 out of 5

11K reviews

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4.7

All reviews

(10,986)

57,141 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Booking front desk service was great

Booking front desk service was great - we managed to find a car without prior booking. Handover of car was easy and also the return procedure was straightforward. I can only recommend when visiting Bari!

September 4, 2026
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Reply from Locauto Group - Bari Aeroporto

The team is thrilled to hear such good feedback, and we're proud to be one of the most efficient rental car offices. We look forward to seeing you again soon, Davide

Rated 1 out of 5 stars

Could not identify the key drop box on…

Could not identify the key drop box on property. Left keys in the car. LocoAuto charged me an extra day. Which was already overpriced.

September 21, 2026
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Reply from Locauto Group - Bari Aeroporto

Dear Jeffrey,thank you for sharing your feedback with us.
Our Customer Service team has received your request and they are currently reviewing the details of your case. They will get back to you with a full response as soon as possible.

We appreciate your patience while we look into this for you.
Elisa

Rated 2 out of 5 stars

i think i was "abused" when i took the…

i think i was "abused" when i took the location in Bary aeroport.
first they said 435E for 5 days
and after a guy arrived and said a new price 558€
without expaining any thing
and in the stress and tiered a the voyage i accepted but then i never recieved the contrat by mail as promised
when i gave the car back i ask again for the contract
and they told me it was a mistake in mail adress
.com insteat of .fr and that now i will receive it
i had to take my plane so i did not wait
but sadly i did Not receive the contract
i suppose they putted option in it to reach te price and did not want me to see it
now the fact you reach me for quality opinion is the proof that my mail was correct

September 20, 2026
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Reply from Locauto Group - Bari Aeroporto

Dear Pierre, thank you for your review.
We are truly sorry to hear about your experience and the frustration caused regarding your contract and rate details. Transparency is our top priority, and we apologize for the lack of clarity you experienced.We would like to reassure you that all your rental documentation, including your final agreement, will be sent directly to your email address shortly.

Should you need any further clarification or assistance after reviewing the documents, our Customer Service team is at your complete disposal and ready to assist you via the following link:https://portale.locautorent.com/websitecs/cs-home.aspx
We appreciate your feedback and hope to have the opportunity to serve you better in the future.
Chiara

Rated 5 out of 5 stars

everything was perfect and simple

everything was perfect, simple register and take back to the pick up place. Rea

September 13, 2026
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Reply from Locauto Group - Bari Aeroporto

We appreciate your kind comment, thanks a lot. We are glad that you enjoyed your trip with us. See you soon, Lorenzo

Rated 5 out of 5 stars

Great company to rent a car with

Very is helpful, great service, super fast and friendly staff! Highly recommended

September 21, 2026
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Reply from Locauto Group - Bari Aeroporto

Super feedback, thank you very much! See you soon onboard again with us. Fabio

Rated 5 out of 5 stars

No problems, good car

Car was clean and in a good shape. Everything was easy and the communication was fast and clear. Would rent again.

September 20, 2026
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Reply from Locauto Group - Bari Aeroporto

Thanks for your positive feedback, we are glad you enjoyed your trip with Locauto. See you soon, Gaia

Rated 5 out of 5 stars

I didn’t encounter any problems

I didn’t encounter any problems. The car was in good condition and clean. When I returned the car, nobody made a fuss about anything. Everything was great. I paid for the hire with a debit card.

September 14, 2026
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Reply from Locauto Group - Bari Aeroporto

Thank you for taking the time to leave a 5-star review. See you soon, Fausto

Rated 5 out of 5 stars

Very little queuing time

Very little queuing time, great car, and friendly staff. No pressure to buy extra insurance! Great service

September 21, 2026
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Reply from Locauto Group - Bari Aeroporto

Thank you for leaving us a positive review! See you soon, Enrico

Rated 5 out of 5 stars

Quick and Reliable Service at Bari Airport

All was good! The pickup and drop-off process at Bari Airport (Bari Aeroporto) was smooth and efficient. The staff was professional, the car was clean and in great condition, and there were no hidden surprises or unexpected fees. Everything went according to plan. Would definitely rent with Locauto again.

September 21, 2026
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Reply from Locauto Group - Bari Aeroporto

Thank you very much for such a great review! We work really hard to offer the best rental experience. See you soon, Stefania

Rated 5 out of 5 stars

Easy pick up and drop off

Easy pick up and drop off. Remember to take pictures of any marks before you leave. The car I had did have a dent that wasn’t detailed and on return I was questioned about it but I showed the evidence of it at pick up so was ok.

September 20, 2026
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Reply from Locauto Group - Bari Aeroporto

Thank you for taking the time to send your review of your rental experience. See you soon, Ginevra

Rated 4 out of 5 stars

the pick up and the return of the car…

the pick up and the return of the car was very easy and without any problems.
I missed some imortant information about the car.
For example how to use the air conditioning.

September 19, 2026
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Reply from Locauto Group - Bari Aeroporto

Dear Karl-Heinz,Thank you for sharing your experience. We are glad to hear that everything went smoothly, and we have taken note of your suggestion to help us improve our service.

We look forward to welcoming you back soon!

Elisa

Rated 5 out of 5 stars

Quick handover

Quick handover, friendly staff. Car was in a good condition, no discussions about additional insurances :-)

September 20, 2026
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Reply from Locauto Group - Bari Aeroporto

Hello, so glad you enjoyed the trip with us, Fabio

Rated 5 out of 5 stars

Half the prize compare to other…

Half the prize compare to other companys. Nice car, friendly staff, easy to pick up and deliver. I wil use this company again.

September 20, 2026
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Reply from Locauto Group - Bari Aeroporto

Thanks for your positive feedback, we are glad you enjoyed your trip with Locauto. See you soon, Gaia

Rated 5 out of 5 stars

LOCAUTO CAR RENTAL BARI AIRPORT

Easy and fast check-in and check-out. No problems.

September 6, 2026
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Reply from Locauto Group - Bari Aeroporto

Thanks for the feedback! We're very happy our agents were able to make this such a positive experience! We hope to see you again soon, Enrico

Rated 5 out of 5 stars

Excellent service at Bari airport

Excellent service at Bari airport
Very accommodating
The car itself was in good condition and perfect
The only concern and improvement to recommend was better return process at Catania- to find Locauto was so difficult. But this is more the airport signs rather than Locauto
Overall well done Locauto

September 18, 2026
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Reply from Locauto Group - Bari Aeroporto

Thank you for your feedback! Fausto

Rated 4 out of 5 stars

Good rental service

Good rental service. But their email response is slow. The parking office is 10 minutes by walk (with luggagaes) from the airport building.

September 19, 2026
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Reply from Locauto Group - Bari Aeroporto

Dear Laszlo,thank you for your review.
We are glad that everything went smoothly, despite the delay in our response.

We have taken note of your feedback to help us improve our service, and we hope to welcome you back for a 5-star experience next time!

Elisa

Rated 5 out of 5 stars

Everything was great

Everything was great. The car, the service, the guys in the office, everything!

September 3, 2026
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Reply from Locauto Group - Bari Aeroporto

Thank you so much for your positive feedback and for taking the time to post this review. Gaia

Rated 5 out of 5 stars

Great experience

Did not have any problems.

September 19, 2026
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Reply from Locauto Group - Bari Aeroporto

Thanks for the excellent review! We work hard to meet expectations like yours, and we're happy to hear we hit the mark for you. Come back and see us soon, Matteo

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