We were in a completely hopeless situation, as we’d booked with another company but weren’t able to collect the car from there, so we had to find a solution. Then, in the car park, someone recommende... See more
Company replied

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We were in a completely hopeless situation, as we’d booked with another company but weren’t able to collect the car from there, so we had to find a solution. Then, in the car park, someone recommende... See more
Company replied
Easy pick-up at bari airport. Car was a different model, which wasn’t an upgrade. Easy drop-off in Rome. Overall positive experience, but a little disappointing with the car.
Company replied
Can recommend Locauto at Bari Airport. I’ve had bad experiences with other budget car rental companies in Italy previously, but this time everything went smoothly
Company replied
I had another great experience with this car rental company. This is the second time I've used their service, and once again everything was excellent. The booking process was quick and easy, the staff... See more
Company replied
Presso l'ufficio Locauto Rent di Bari Aeroporto potrai scegliere tra un'ampia gamma di auto e furgoni a noleggio per le tue vacanze o i tuoi viaggi di lavoro. E’ possibile riconsegnare fuori orario previo accordo con l’Ufficio di noleggio. Per maggiori informazioni, contatta il Centro Prenotazioni o direttamente la location al numero +39 0243020410. Se riconsegni il veicolo oltre l'orario di chiusura dell'Ufficio, dovrai parcheggiare il veicolo nello stallo dedicato e lasciare le chiavi, gratuitamente, nella key-box presente nei pressi dell'Ufficio. Servizio Elefast: il noleggio digitale, che ti permette di prenotare e ritirare l’auto in modalità contactless direttamente in parcheggio, senza passare dal banco di noleggio.
Viale Enzo Ferrari, 70128, Palese, Bari / Puglia, Italy

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Easy procedure to rent the car, friendly staff, car in very good condition

Reply from Locauto Group - Bari Aeroporto
Nice customer friendly staff. Quick pick up and return. Clean car

Reply from Locauto Group - Bari Aeroporto
Good pick-up and return location.
Smooth pick-up and return administration.
We didn't get the car brand I had chosen, but the car still met my expectations.

Reply from Locauto Group - Bari Aeroporto
Vehicle was almost new with only 1800km on it. Fully equipped and clean. Had no issues throughout the 10 days we had the car.
Staff were nice and very easy to deal with. Plus both times each person spoke perfect English.

Reply from Locauto Group - Bari Aeroporto

Reply from Locauto Group - Bari Aeroporto
Really good. Lovely staff, very helpful and the car was pristine and just what we ordered. The reservation process, as well as pick up and drop off were very efficient.

Reply from Locauto Group - Bari Aeroporto
Everything went smoothly and what we had agreed on was implemented. On the whole an easy and comfortable process

Reply from Locauto Group - Bari Aeroporto

Reply from Locauto Group - Bari Aeroporto

Reply from Locauto Group - Bari Aeroporto
Good car, no problems, courteus and efficient at the beginning and at the end of the rental.

Reply from Locauto Group - Bari Aeroporto
I was highly impressed by the customer service. The staff members were incredibly fast, efficient, and professional. The pickup and drop-off processes were seamless. However, I was very disappointed with the cleanliness of the car. The interior was dirty, featuring hair on the seats and greasy stains on the steering wheel and display. I actually had to buy a degreaser and a microfiber cloth from a nearby shop to clean it myself before driving. I would rate the staff 5 stars, but the vehicle prep needs serious attention.

Reply from Locauto Group - Bari Aeroporto
There were no problems with the rental. The car worked. There was a slight uncertainty that I received the car with 15 surface damages, I was thinking of a more spared piece.

Reply from Locauto Group - Bari Aeroporto
We made changes at the desk with ease. The reception was great, the car was great! No issues and save a couple of Euro with my change. Thank you

Reply from Locauto Group - Bari Aeroporto

Reply from Locauto Group - Bari Aeroporto
Great and fast service, reliable engine, but the car struggled on Puglia's rough roads. The interior had an unpleasant odour and was not in the best condition.

Reply from Locauto Group - Bari Aeroporto

Reply from Locauto Group - Bari Aeroporto

Reply from Locauto Group - Bari Aeroporto
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