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Locauto Group - Bari Aeroporto Reviews 

10,991
•
TrustScore 4.5 out of 5

4.7

Viale Enzo Ferrari, 70128 Palese, Bari / Puglia, IT

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See what reviewers are saying

Rated 5 out of 5 stars

The feature that allows the option to pay for late return is really useful. Google maps always under estimate the amount of travel time by more than an hour. Locauto's late return option demonstrates... See more

Company replied

Rated 5 out of 5 stars

Friendly reception staff. There was no pushing to sell the extra insurance just a polite question if it was required and accepted no and moved on. Garage staff friendly, fun and helpful. Car was a... See more

Company replied

Rated 5 out of 5 stars

We rented at the BARI airport. The staff in the airport was pleasant. The walk to their outside location was fine. The car was ready quickly. I did take the full insurance - added comfort to the proce... See more

Company replied

Rated 5 out of 5 stars

Very smooth experience. Very efficient service. No surprises upon arrival ; they don't try to sell you anything extra. The car matched the reservation. Everything went very smoothly! I recommend i... See more

Company replied


Company details

  1. Car Rental Agency
  2. also in
  3. Van Rental Agency

Written by the company

Presso l'ufficio Locauto Rent di Bari Aeroporto potrai scegliere tra un'ampia gamma di auto e furgoni a noleggio per le tue vacanze o i tuoi viaggi di lavoro. E’ possibile riconsegnare fuori orario previo accordo con l’Ufficio di noleggio. Per maggiori informazioni, contatta il Centro Prenotazioni o direttamente la location al numero +39 0243020410. Se riconsegni il veicolo oltre l'orario di chiusura dell'Ufficio, dovrai parcheggiare il veicolo nello stallo dedicato e lasciare le chiavi, gratuitamente, nella key-box presente nei pressi dell'Ufficio. Servizio Elefast: il noleggio digitale, che ti permette di prenotare e ritirare l’auto in modalità contactless direttamente in parcheggio, senza passare dal banco di noleggio.


Contact info

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4.7

Excellent

TrustScore 4.5 out of 5

11K reviews

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4.7

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(10,991)

57,141 reviews in the last 12 months

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Rated 5 out of 5 stars

Reliable car rental with knowldge of local roads

The feature that allows the option to pay for late return is really useful. Google maps always under estimate the amount of travel time by more than an hour. Locauto's late return option demonstrates its intimate knowledge of Italian roads compared to other rental agencies. Recommend that you pay for this feature.

September 18, 2026
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Reply from Locauto Group - Bari Aeroporto

We're happy to hear you had a great time in Italy. See you soon, Ginevra

Rated 5 out of 5 stars

Professional staff and good car

The reservation with booking has been very easy. At the airport office the staff was kind and very professional.Same thing for the team on the parking lot. Our vehicule has been upgraded and all the defects was already noted for the pick-up . And we had no problems when we retruned the car.
Best regards

September 28, 2026
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Reply from Locauto Group - Bari Aeroporto

Hello, so glad you enjoyed the trip with us, Fabio

Rated 1 out of 5 stars

But business

Not receiving the car I wanted, late time pick up because the car not ready, bad experience

September 27, 2026
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Reply from Locauto Group - Bari Aeroporto

Dear John,Thank you for sharing your feedback with us.

We are truly sorry to hear about the delay at pickup while your vehicle was being prepared, and we apologize for the frustration and inconvenience this caused.

Regarding the vehicle assigned, we would like to clarify that our bookings are category-based rather than model-specific. Each category includes several vehicle models with equivalent specifications, features, and dimensions. However, we sincerely regret that the car provided on this occasion did not meet your expectations.

Your feedback regarding the wait time has been shared with our station team to help us streamline our vehicle preparation and reduce delays.

We hope to have the opportunity to welcome you back in the future and provide you with a much faster, seamless experience.
Elisa

Rated 4 out of 5 stars

Renting in Apulia

Everything with renting and returning the car went smoothly. The car itself was also fine.

September 27, 2026
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Reply from Locauto Group - Bari Aeroporto

Dear Robert,thank you for your review.
We are glad that you enjoyed our service and we hope to welcome you back for an even better experience next time!
Elisa

Rated 5 out of 5 stars

Great car, great service

Great car, always good service. Use Locauto whenever we go to Italy. Will never use anyone else.

September 27, 2026
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Reply from Locauto Group - Bari Aeroporto

Thank you for the great review! Stefania

Rated 5 out of 5 stars

Yes. All good.

Yes. All good

September 27, 2026
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Reply from Locauto Group - Bari Aeroporto

Thanks a lot for your comment! It has been a pleasure to receive you! See you soon, Ginevra

Rated 5 out of 5 stars

No problem and easy

Rental in Bari airport. Parking easy to access. Easy rental process with full option insurance.

September 20, 2026
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Reply from Locauto Group - Bari Aeroporto

Great feedback, and thank you so much for choosing Locauto, can't wait to host you again in Italy in one of the 90+ offices all around the Country. Erika

Rated 5 out of 5 stars

Nice and helpfull service

Nice and helpfull service. The car new and well eqiupped. Rent and dokuments in 5 minutes 😁👌 Hardly recommend❤️

September 22, 2026
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Reply from Locauto Group - Bari Aeroporto

The team is thrilled to hear such good feedback, and we're proud to be one of the most efficient rental car offices. We look forward to seeing you again soon, Davide

Rated 4 out of 5 stars

Modern vehicle that was easy to drive.

Modern vehicle that was easy to drive.
Price was reasonable. Service was swift and efficient.
My only issue was that I I was told that the petrol tank was full and not being familiar with. Hyundai I accepted this as fact.
Only about 60 kms down the road the petrol light came on.
I took photos and brought this matter to the company when returning the car and there was no issues with them and they said I would not be charged so in the end no issues.

September 26, 2026
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Reply from Locauto Group - Bari Aeroporto

Dear Patricia,Thank you for sharing your feedback with us!

We are delighted to hear that you enjoyed driving your vehicle, found our rates reasonable, and experienced swift and efficient service from our team.

At the same time, we apologize for the initial inconvenience regarding the fuel level upon pickup. While we strive to ensure all vehicles are handed over fully fueled, we are very glad to hear that our staff handled the situation promptly and ensured you were not charged for the missing fuel.

Your feedback regarding fuel checks at pickup has been shared with our team to ensure even greater attention to detail during vehicle handovers in the future.

Thank you again for choosing Locauto, and we look forward to welcoming you back on your next trip!

Elisa

Rated 5 out of 5 stars

Fast and efficient

Fast and efficient! Registration quickly done directly front of the Arrival Exit, and the car ready on the Car Rental area parking at Bari's Airport

September 14, 2026
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Reply from Locauto Group - Bari Aeroporto

Thank you for your feedback! Fausto

Rated 5 out of 5 stars

simple and uncomplicated

The lady in the airport terminal shop was very friendly and arranged a car for us for the day without any fuss. The staff at the car rental counter were also very friendly and competent.

September 26, 2026
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Reply from Locauto Group - Bari Aeroporto

Thank you for the great review! Stefania

Rated 4 out of 5 stars

The service was great

The service was great. We got a nice car. However the location to pick up the car waa not clear. In the end we needed to go back to the arrivals on the Airport

September 17, 2026
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Reply from Locauto Group - Bari Aeroporto

Dear Linda,thank you for your review.
We are glad that you enjoyed our service and our car.
We apologize for the issues experienced in finding our office, your feedback in valuable to us as it helps to improve the informWe are glad that you enjoyed our service and our car.

We apologize for the issues experienced in finding our office; your feedback is valuable to us as it helps us improve the information provided.

We look forward to welcoming you back for an even better experience next time.
Elisa

Rated 5 out of 5 stars

On the road in no time…

Quick and easy process in the terminal, easy pick up of vehicle, slightly larger
vehicle than anticipated. Friendly and efficient staff.

September 26, 2026
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Reply from Locauto Group - Bari Aeroporto

We are so happy about your all-out stressless experience. Lucrezia

Rated 3 out of 5 stars

Not the expected car and dirt!

Good price but a) I expected an Audi Q3 as it was published ( or similar) but a Cupra is far away that level of car and b) the Cupra I was given was as low in oil (continuously that was shown in the display) and super dirt in the interior (stains on the sits not able to be clean with water).

September 25, 2026
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Reply from Locauto Group - Bari Aeroporto

Dear Marcelo,Thank you for taking the time to share your feedback with us.

Regarding the vehicle model, the Cupra belongs to the exact same category as the Audi Q3 you originally reserved. As you can check on your rental agreement, the booked category is displayed on the top left, and the category of the assigned vehicle is shown on the top right. While vehicles are grouped together based on similar specs, performance, and features, there can be minor design differences between models within the same group.

However, we sincerely apologize for the condition of the vehicle you received. Having a low oil level warning and a stained interior falls far short of our standards for both cleanliness and maintenance.

We take your comments very seriously and are sharing them directly with our station management to reinforce our vehicle inspection and cleaning procedures before every rental.

We appreciate your feedback and hope to have another opportunity in the future to provide you with a much better experience.

Elisa

Rated 5 out of 5 stars

They helped me so much

They helped me so much, for pick up and return. Especially stuff

September 12, 2026
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Reply from Locauto Group - Bari Aeroporto

Thanks for us your positive feedback, we are glad you enjoyed your trip with Locauto. Fabio

Rated 3 out of 5 stars

Helpful staff

Helpful staff. Easy process to rent. Car was good and performed well. Handback was easy. Just a little too expensive as I had not pre booked.

September 18, 2026
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Reply from Locauto Group - Bari Aeroporto

Dear Paul,Thank you very much for taking the time to share your feedback. We are delighted to hear that you found our staff helpful, the process seamless, and that you enjoyed the performance of your vehicle.
Regarding the cost, we would like to clarify that our rental rates are dynamic and fluctuate based on several factors, including market demand, seasonality, and vehicle availability.We truly appreciate your review as it helps us continually monitor and improve our service.
We look forward to welcoming you on board again soon.
Chiara

Rated 5 out of 5 stars

Easy check in and perfect car

Easy check in - late model car in new condition. Service very good. Would highly recommend

September 25, 2026
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Reply from Locauto Group - Bari Aeroporto

We are so happy about your all-out stressless experience. Lucrezia

Rated 5 out of 5 stars

Your stuff is amazing!

Your stuff is amazing!

September 25, 2026
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Reply from Locauto Group - Bari Aeroporto

Thanks a lot for your comment! It has been a pleasure to receive you! See you soon, Ginevra

Rated 5 out of 5 stars

Good

Good company

September 25, 2026
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Reply from Locauto Group - Bari Aeroporto

Thank you very much for such a great review! We work really hard to offer the best rental experience. See you soon, Stefania

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